Employee Relations Advisor (ER Advisor)

Job summary

About Us
Hallmark Care Homes is a family-run provider dedicated to delivering high-quality, relationship-centred care across our luxury care homes in England and Wales. We are committed to creating a warm, supportive environment where both residents and staff can thrive.
This role is initially a 12 month FTC - The right person can be based in any location and will predominantly be remote, but you must be willing to travel to the various 22 locations in England and Wales, where face to face meetings are required.
About the role
The Employee Relations Specialist plays a key role in delivering a high-quality, proactive, and solution focused ER service across multiple sites. The role provides expert advice, coaching, and support to managers on the full spectrum of employee relations matters, ensuring compliance with employment legislation, company policies, and best practice in the Care Sector. This role is central in driving a positive and inclusive workplace culture, minimising risk, and enabling effective people management.
Key duties.

• Provide timely, accurate guidance to managers on all ER issues including disciplinary, grievance, performance, attendance, flexible working, and capability cases.
• Advise Managers on ER cases from end to end, ensuring consistency, fairness, and adherence to policy and legal frameworks.
• Support note taking, investigations, and hearings as required, sometimes across multiple sites.
• Advise on early resolution approaches, promoting informal solutions where appropriate.
• Maintain accurate case records and produce case related documentation.
• Ensure all ER activity aligns with employment law, ACAS guidance, and internal policies.
• Support the People and Performance Business Partners to implement ER related policies and procedures
• Identify risk areas and liaise with the P&P Business Partners.
• Build effective relationships across sites to strengthen trust and visibility of the ER function.
• Maintain the ER case management system and produce regular reporting on casework trends.
• Analyse data to identify themes, risks, or training needs and make proactive recommendations

About You
What We're Looking For:
Essential

• Strong working knowledge of UK employment law and ER processes.
• Previous experience managing a varied and high-volume ER caseload.
• Ability to influence and challenge managers in a confident, credible manner.
• Strong communication skills (verbal and written) with the ability to simplify complex issues.
• Ability to work independently, manage priorities, and travel between sites as required.
• Excellent organisational skills with attention to detail and confidentiality.

Desirable

• CIPD Level 5 or working towards (or equivalent experience).
• Experience in a multi-site organisation or fast paced environment.

Personal Qualities

• Solutions focused and pragmatic.
• Empathetic yet commercially aware.
• Approachable and collaborative.
• Resilient, adaptable, and comfortable with ambiguity.
• Committed to fairness, inclusion, and positive employee experience.
• A willingness to be onsite and travel to the various sites.

Benefits

• Competitive salary and 33 days holiday entitlement.
• Buy/Sell up to 5 days annual leave.
• Comprehensive induction and ongoing training.
• Opportunities for career progression within the Hallmark Care Homes group.
• Access to employee benefits, including discounts on high street and online retailers.
• Workplace pension scheme and life assurance options.

Reap the Rewards
Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued team member!