Clinical Deputy Manager

Job summary

Join our Big Hearted Team as a Committed and Approachable Clinical Deputy Manager at Hallmark Luxury Care Homes!

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

Position: Clinical Deputy Manager

Location: Regency House, Cardiff
Type: Permanent Full-time
Salary: Competitive

£2,000 Joining Bonus + Relocation Allowance Available
We’re delighted to offer a £2,000 welcome bonus for new starters, along with a relocation allowance to support those moving to the area. Terms and conditions apply.

About the Role

Working as part of a highly committed team at Hallmark, the Deputy Care Home Manager is one of the key roles within our homes and is a vital support for our General Managers.

As Clinical Deputy Manager, your gentle touch will put the residents' care and wellbeing at the heart of everything you do. At Hallmark we pride ourselves on the warmth and support we provide to our residents and their families like with an everyday chat or just a phone call away. We like to see our residents happy and jovial, and where possible create independence, dignity, and quality of life, always in a person-centred caring and supportive environment.

As Deputy Manager, you will

• Support with leading the wider team to ensure they are aligned with the Hallmark charter, vision and values
• Lead care delivery in the home, to ensure continuous assessment, planning, implementation and evaluation of residents’ care.
• Ensure the clinical and care team are adhering to the requirements of their codes of conduct
• Communicate effectively with team members, residents and their families
• Have an adaptable and flexible approach to the role and nature of a care home environment

About You:

The Deputy Care Home Manager is a motivational and inspirational leader who has the ability to motivate, engage, and exercise leadership throughout the team with an open and relaxed communication style. Naturally, we would expect the Deputy Care Home Manager to achieve a high standard of clinical care by auditing, analysing trends and directing the care team to deliver great results.

A key to success in this role is the ability to communicate easily with CQC, Social Services, and the Safeguarding teams. The ability to implement action plans for improvement and build a reputation of high-quality care delivery for the home.

• Registered General Nurse with active NMC PIN and strong clinical skills
• Proven experience of post-qualification Practice in a health and social care setting with older people
• Previous experience of leading a team (ideally 2 years)
• Great written and verbal skills for communication and understanding
• Good IT skills and confidence in computer-based work

Be approachable to a diverse group of people and develop meaningful relationships
 

Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way—physically, mentally, and financially.

What You Can Expect

Financial Wellbeing & Security

• Annual salary reviews

• Enrolment onto our Westfields Cash back plan

• Free Life Assurance Scheme

• Joining bonus available in some homes

• Refer a Friend Scheme – earn up to £1000 for each successful referral

• Great savings on lease cars

• Blue Light Card

Career Growth & Development

• Excellent induction and continuous professional training

• Study support for recognised qualifications

• Career Development Pathways

Recognition & Appreciation

• Long Service Awards celebrating your commitment

• Annual Hallmark Care Awards

• Team empowerment days