Hallmark Regency House

My elderly mother reached a point in her life when the family had little choice but to look for full time care. It wasn't an easy decision as we were quite apprehensive. I viewed a number of homes, but the Hallmark Regency Home, Ely stood out head and shoulders. The care homes environment, decor & facilities are excellent, feels very much like home. My mum brought many personal items, pictures etc to make her room feel like her own. The meals looked delicious, with a wide selection. I was totally amazed by the range of activities & entertainment for the residents, no need for a dull moment. When my mum needed more intense care, the support & care was there for her. The 'jewel in the crown' is the care home staff, you can tell this isn't just a job, they really care, my mum was always treated with kindness, dignity & respect. A massive thank you to Christine the manager & Debbie, you are both amazing people and a shining reflection of what is best about the home. Thank you all x

Mum needed to move into a care home last December we visited and she said if I like you + you like me I'll come. In the beginning mum was mobile but during the last 2 months she has become frailer, the staff have been very supportive + helped facilitate her discharge from hospital back to the care home, which is where she wants to be. They have looked after mum + also our family, providing care, giving mum her dignity and helping her to do as much for herself as she can. Which is very important to my mum who doesn't like asking for help.

The gardens are immaculately kept and safe for my grandchildren. Absolutely 5*'s

My father was a resident of the home for such a short time, but the care he received was exemplary. As a family, we were all treated with respect alongside a warm and friendly approach from our first contact with Christine, reception and all care staff we met. Such a lovely, warm, welcoming and calm caring place. Cannot praise the home, staff and carers enough.

I really could not be happier with the choice of nursing home for my mother. The staff are very patient and understand her individual needs. When my mother has needed nursing care or needs to see a doctor, they organise it quickly and always ring me with an update. The home itself is always very welcoming to visitors and always clean and smells pleasant. My reluctant mother is even attending the marvellous activities and really enjoys them. Wonderful staff and a wonderful home.

Such a lovely, clean, happy atmosphere. We are all thrilled how well my grandmother is taken care of. Thank you all so much.

We have been so impressed with the care home; they look after our mum incredibly well and keep us informed at all times regarding any issues and how she has been doing. We can't thank them enough.

The home has been excellent. Right from the moment mom arrived, outstanding care and service. Thanks.

Everyone at Regency House are really welcoming and caring. The staff go to so much effort with seasonal decorations and events. I love the activities - especially the singers. My family love the cafe and garden for spending time with my mum. The staff are very caring of my mum. They were also wonderfully supportive when my dad died and in his last months and weeks of life. We really feel part of the family here. Thank you.

The staff at Regency House are exceptional, from the reception, management team, to the nurses, carers and all the 'housekeeping' staff. They are always cheerful, helpful and caring. The peace of mind given to the family cannot be underestimated. Thank you, long may our reason to visit continue!

The care home is calm and welcoming, and I wouldn't hesitate to recommend Regency House to anyone seeing a home for an elderly parent.

I cannot praise enough the care given to my wife during the spell of respite. The staff have acted with complete care and attention in a highly professional way. The standard and organisation is first class, and the establishment is of a very high standard.

Thank you for providing such a loving and caring environment and showing dignity and compassion throughout.

Since my mum has been in The Regency, she has been extremely happy and settled. The staff are brilliant, helpful, caring, professional, attentive, just wonderful. The rooms are always clean and beautifully furnished. The meals are expertly prepared with plenty of choice. There are lots of daily activities. The standard of all-round care and maintenance of residents' dignity is first class.

When my wife and I first visited Hallmard Regency House, we were very impressed by all the accommodation, in particular the bedrooms, all the staff we met, the activities provided and the garden. Since my mother in law has been living at Hallmark, our expectations have been exceeded. There is nothing to find fault with, but in particular, all the staff have been kind, caring, supportive and care for my mother in law brilliantly. I can give no better review than I would be very happy to live here if the time comes.

This has been a trying time for the family since late December, and Regency House has gone a long way in helping us accept this dramatic change in Mam's wellbeing.

If we have a concern about anything, they are always willing to listen and respond.

Our dear friend moved into Regency several months ago. Since she has been here, she's been well cared for. She enjoys activities and is well cared for. Carers have been amazing and I am pleased to see her happy and settled.

My sister has been a resident at Regency House since last year, and I can honestly say she couldn't be happier. She's always smiling when I visit, and it's clear that she feels safe, comfortable, and well looked after. Seeing her so content brings me real peace of mind, knowing she's receiving the best possible care from such a dedicated team.

Always friendly staff. Very accommodating. Care is great.