Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
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10 113 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.
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Care Provided by Hallmark Regency House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Nursing Care: from £1620

The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements.

Contact Hallmark Regency House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Regency House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Georgiana Ionescu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Regency House has a car park for visitors and team members

Hallmark Regency House Reviews (113)

10

Hallmark Regency House has a Review Score of 10 (9.957) out of 10, based on 29 reviews in the last 2 years.
Over all time Hallmark Regency House has 113 reviews.

Overall Experience
  • 106
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Date Published
  • 113
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  • 29
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Reviewer Connection to Hallmark Regency House
  • 44
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  • 3
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Total of 113, showing 1-20
Review from Gwyn B (Husband of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise enough the care given to my wife during the spell of respite. The staff have acted with complete care and attention in a highly professional way. The standard and organisation is first class, and the establishment is of a very high standard.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your wonderful feedback. We're delighted to hear that your wife's respite stay was such a positive experience. Our team take great pride in providing the very best care,…read more
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Review from Sandra M (Power of Attorney of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very dear friend was a resident at Regency House until he recently passed away. I took great comfort and solace in knowing he was not just looked after but surrounded by love and caring people. The care, compassion and respect shown were overwhelming.
Thank you for providing such a loving and caring
environment and showing dignity and compassion throughout.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind words and for taking the time to share this heartfelt message. We are truly sorry for your loss and so touched to know that you found comfort in the care and compassion…read more
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Review from G C (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been in The Regency, she has been extremely happy and settled. The staff are brilliant, helpful, caring, professional, attentive, just wonderful. The rooms are always clean and beautifully furnished. The meals are expertly prepared with plenty of choice. There are lots of daily activities.
The standard of all-round care and maintenance of residents' dignity is first class.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for such a kind review. It means so much to hear that your mum is happy and settled with us. Our team truly cares about making every day special, and knowing this is reflected in your…read more
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Review from P C (Son-in-law of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife and I first visited Hallmard Regency House, we were very impressed by all the accommodation, in particular the bedrooms, all the staff we met, the activities provided and the garden. Since my mother in law has been living at Hallmark, our expectations have been exceeded. There is nothing
to find fault with, but in particular, all the staff have been kind, caring, supportive and care for my mother in law brilliantly. I can give no better review than I would be very happy to live here if the time comes.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind review. Were delighted to hear that your first impressions of Regency House have been exceeded since your mother-in-law joined us. It means so much to know our team…read more
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Review from Kevin M (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The CR Manager of this home "swayed" our decision.
Fantastic interpersonal skills & her experience was 'noticed'.
Regency House has excellent facilities, and staff often encourage Mam to 'participate'.
Reception staff are welcoming & engage well with their customers.
This has been a trying time
for the family since late December, and Regency House has gone a long way in helping us accept this dramatic change in Mam's wellbeing.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind words. Were delighted to hear that you and your family have felt supported during this time, and its wonderful to know that our team and facilities have made such a…read more
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Review from Gerald M (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We recently had to make a decision none of us felt qualified to make. After a fall at home and a short stay in hospital, we were advised that my 100-year-old mother would need ongoing nursing care.
We were given a list of suitable Care Homes and deliberately left Regency House until last as it was
the furthest away from most of the family, and none of us really wanted to travel across the city daily!
From the moment we walked in, we knew it was the right place - the initial welcome at the front desk, the cafe-style entrance hall and the introductory tour and information by management made us feel comfortable about Mam's future in their care.
She has been there now for a month, and the weight of worry has been lifted from our shoulders.
She seems content and is happy to join in the activities with a little persuasion. All the nurses and carers are really friendly and approachable.
If we have a concern about anything, they are always willing to listen and respond.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to share such a thoughtful and heartfelt review. We fully appreciate how difficult it can be to make the decision to move a loved one into care, and were so pleased to…read more
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Review from D F (Power of Attorney of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear friend moved into Regency several months ago. Since she has been here, she's been well cared for. She enjoys activities and is well cared for. Carers have been amazing and I am pleased to see her happy and settled.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind words. We're delighted to hear that your dear friend is happy and well cared for at Regency. Our team take great pride in creating a supportive and engaging…read more
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Review from George S (Brother of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Regency House since last year, and I can honestly say she couldn't be happier. She's always smiling when I visit, and it's clear that she feels safe, comfortable, and well looked after. Seeing her so content brings me real peace of mind, knowing she's receiving the best
possible care from such a dedicated team.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind words and for taking the time to share your experience. Were delighted to hear that your sister is so happy at Regency House it truly means a great deal to us. Seeing…read more
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Review from A D (Daughter-in-law of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly staff. Very accommodating. Care is great.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for taking the time to leave a review - we really appreciate your kind words about our team and the care we provide!
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Review from J D (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service and staff. Mum is very happy here staff are always helpful with great communication. It's great to see Mum smiling when I come to visit.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your lovely feedback. We're delighted to hear that your mum is happy and settled, and it's wonderful to know she's smiling when you visit. Our team is passionate about providing…read more
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Review from S W (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just recently, over the last 3 weeks became a resident. I have to say what a gorgeous place, spotlessly clean, loads to do for her. Beautiful gardens, lovely touch with the coffee shop area where even us visitors can sit and have coffee and cake etc. But most of all I want to say how wonderful
all the staff, carers, cleaners and nurses are. They are friendly, caring and professional, nothing is too much. I worried about mum going into a home. However I feel less tressed knowing she is well looked after.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your wonderful review! We're delighted to hear that your mum has settled in well and that you've noticed the effort we put into creating a welcoming and caring environment. It's…read more
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Review from Gerald S (Resident) assisted by family/friend published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident at Regency House Care Home. I arrived in April this year leaving my home and in need of extra help. Since being in Regency I feel so happy enjoying the company of other people. Everybody here is so social. All the staff are always at hand making sure all our needs are attended to. I
am not lonely anymore and very happy it has improved my life immensely.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your wonderful review and for sharing your experience at Regency House. It means the world to us to hear that you feel so happy and supported since joining us.We understand that…read more
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Review from Gaynor M (Sister of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb care shown to my sister who has been a resident of Regency House for some time. She is treated with dignity and above all compassion by all the staff. If there should be a problem staff and management are quick to help and iron out any glitches if there are any. The activities are outstanding
and all can take part at some level. Something for everyone and cater for all tastes.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind words and glowing feedback about Regency House. It means the world to us to know that your sister is receiving the care and compassion she deserves.Our team takes great…read more
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Review from Margaret S (Sister-in-law of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my brother-in-law once a week, he is always happy and contented in the home! He was finding life difficult at home and it is really positive to see him so content. There is an interesting programme of activities in which he participates and enjoys very much. The staff we meet are always pleasant
and chatty.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for sharing such lovely feedback! We're so glad to hear that your brother-in-law is happy and content at Regency House. It's heartwarming to know that he's enjoying our activity programme…read more
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Review from P M (Sister of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident since April 2024 and settled very well in Regency. The staff are friendly, happy and helpful. The admission process was made smooth by the customer manager. She explained everything and made it stress-free. My brother is really happy, he loves the activities, and he's
receiving the best fun he has had in years.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your kind words! We were thrilled to hear that your brother has settled in so well at Regency House and is enjoying his time here. It's wonderful to know that our team, from the…read more
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Review from N L (Daughter-in-law of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum-in-law is a new resident. As a family, we are so pleased with the environment of the home.
Everyone is so friendly and welcoming. There is plenty to do daily. We love the coffee lounge, the garden, cinema room.
The efforts of the team to make my mother-in-law settle are much appreciated.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you so much for your lovely review and kind words. We are delighted to hear that your mother-in-law is settling in well and that you and your family are pleased with Regency House. It's…read more
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Review from R B (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hallmark Regency House has been a wonderful, welcoming home for my parents. It is so important for them to be together. The staff are fantastic, caring, kind, thoughtful and very professional. We particularly love the cafe and all the activities that the staff provide. They keep my mum and dad alert
and engaged as well as entertained, singing, exercising, talking, visits from children and animals, and games to name but a few.
The nursing staff are very attentive to my dad's complex needs and the carers are so patient and respectful. Thank you to you all.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for sharing your heartfelt testimonial. It's wonderful to hear that Hallmark Regency House has provided such a welcoming and supportive environment for your parents. The dedication and…read more
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Review from Stephen L (Son of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96 year old Dad moved into Regency House at the beginning of March. The only regret he has is that he didn't do it sooner. I could mention the outstanding facilities, hygiene, food and entertainment but the real outstanding feature is the staff. There is a strong culture there, in every department,
to not only undertake their roles to the highest standard but to offer outstanding care to all its clients. The client interaction everywhere is done with a smile and a strong upbeat approach. My dad is in the best location for his ongoing care and it is comforting knowing that he is in good hands.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
The team at Regency House are overjoyed to receive such a beautiful review. We take pride in our work and it's heartening to know that our efforts are appreciated. We value the trust you placed in us…read more
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Review from J J (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been living at Hallmark Regency House for over 5 years. He was slow to settle due to his personal circumstances, but the amazing staff were exceptionally patient and caring and he now lives very happily in the home. As a family, we are extremely happy with his overall care, treatment and support
he is given by all staff. He gets involved with activities on a regular basis and is always encouraged to do so. Would highly recommend Hallmark Regency House to friends and family. Amazing home and staff!
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for your lovely comments, we love having your Dad here with us and he has the most amazing voice when he sings, I will pass this lovely feedback to the team.
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Review from Rosemary T (Daughter of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed a residential home for Mum at short notice.
I visited Regency Hall on Monday and was very impressed.
All staff were extremely friendly and helpful. We were able to get Mum discharged from hospital and moved in on Wednesday of the same week. As soon as she arrived staff went out of their way
to meet her and ask about her likes and dislikes, she is settling in well and I am certain that she will be safe and well looked after.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to provide us with your review. We understand that it can be a tough decision to move a loved one into care, and we appreciate that you chose us to help you with this…read more
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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Hallmark Regency House is calculated as follows: ( (332 Excellents x 5) + (15 Goods x 4) ) ÷ 347 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 8 Dec 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Oct 2025

Please contact the home for current vacancies

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Awards / Recognitions (28)

Meet the Team (3)

Madalina

Madalina Blaglosov

Job Title: General Manager Joined: 2015

With over 10 years of experience in the care sector, I’m passionate about creating a home where residents receive the very best care and where my team feels supported, valued, and motivated to give their all. I truly believe that when a team feels happy and empowered, that positivity shines through in the care we provide every single day.


No two days are ever the same here at Regency House, and that’s one of the things I love most about my role. I enjoy solving challenges, supporting my team, and ensuring our residents feel safe, happy, and at home. It’s incredibly rewarding to work alongside such a dedicated group of people who all share the same goal — to make a real difference in the lives of those we care for.


My approach to leadership is centred around teamwork, respect, and kindness. I take pride in creating a positive environment where everyone can thrive and feel proud of the work they do.

Christine

Christine Ivins

Job Title: Customer Relationship Manager Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Hallmark Regency House remains a trusted and welcoming choice for quality care

Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.

Frequently Asked Questions about Hallmark Regency House

What types of Care is Hallmark Regency House registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Regency House have?

There are 63 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Regency House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hallmark Regency House to the centre of Cardiff?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Regency House to verify any information. View our terms and conditions. Hallmark Regency House has an Enhanced Service - more info.