Regency House is a recommended purpose-built care home, which has recently undergone an extensive refurbishment. The home is now able to offer superior, modern facilities in addition to the outstanding level of nursing and residential care that Regency House is known for.
Facilities at the home include a cinema room and a dedicated activities room, which is used to engage residents in meaningful and fun daily activities. There is even a small 'Corner Shop' which is designed to encourage residents to live an independent lifestyle.
There is also a reception cafe where residents and visitors can help themselves to fresh coffee and homemade cakes.
Group: Hallmark Care Homes
Person in charge: Debby Roose (General Manager)
Local Authority / Social Services: Cardiff Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 55+.
Single Rooms: 58
Shared Rooms: 6
Rooms with ensuite WC: 64
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care and Social Services Inspectorate Wales* Report on Regency House Care Home: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 9.7 (maximum of 10) for Regency House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Regency House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.892 for Regency House Care Home is calculated as follows: ( (376 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 418 Ratings = 4.892
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.786 Points relating to the number of positive Reviews for Regency House Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 11 Reviews ÷ 14 Target = 0.786
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Regency House Care Home has a Review Score of 9.7 (9.678) from 35 Reviews
Review submitted from a Scanned Printed Card by P W (Daughter of Resident) on Tuesday 15 May 2018. Relates to April 2018.
As you enter the Regency House, the reception staff are friendly and everyone is made to feel welcome - even the great-grandchildren. I have confidence in the quality of care my mother is receiving. I am happy to leave her in "safe hands" which gives great peace of mind. Over the past months, she has settled in - giving smiles and waves to staff and residents and introduced them as her friends. The residents are encouraged to join in the activities and events, weekly lists are printed so you can plan ahead. The coffee area is a refreshing break, it's like a meet and greet for mum and her visitors.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Scanned Printed Card by A L (Daughter of Resident) on Tuesday 15 May 2018. Relates to March 2018.
The move into the Regency House was made effortless by the help and support of the staff for my dad and also his family.
Since being in the home, my dad already looks so much more relaxed and cared for. We could not be more happy with our choice of the Regency House and would recommend it to anyone in the same position.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Scanned Printed Card by D O (Daughter of Resident) on Tuesday 15 May 2018. Relates to April 2018.
My father is new to this care home after previously being in a different tone. I can not believe how wonderful, kind and caring. Everybody has been and its so nice to see people and carers treat him like a human. Everyone talks to him like an adult, not a child which unfortunately people tend to so when you get to a certain age, I feel like, after four years, my dad got his life together.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by G H (Friend of Resident) on Thursday 3 May 2018. Relates to April 2018.
My friend came to the care home when she was in dire need of care/support in January 2018. I waited to fill in this form to experience what was offered here. Now 4 months on I am extremely happy with her care and support provided here. She has improved week by week and has settled in wonderfully. I am confident that she is treated with dignity and she is very happy and content since being at this lovely care home.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine W (Daughter of Resident) on Tuesday 10 April 2018. Relates to March 2018.
This care home consistently provides cheerful, professional and warm care for my mother who is 96 years of age. She is safe and happy and responds very well to all the staff with whom she comes into contact. She also participates in activities appropriate to her. Both my sister, who is a retired nursing sister, and I, a retired headteacher, are very appreciative of this care home.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Margaret M (Resident) on Thursday 8 March 2018. Relates to February 2018.
I've been a resident of Regency Care Home for 2 years now. I'm more than pleased with the care I receive. It's always lovely to wake up in my lovely room. I'm always treated with love and respect with staff. (I look on as my second family). As residents here we are also able to get involved with activities we have each day, therapy works wonders I do find that I've gained.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Keith W (Son of Resident) on Thursday 8 March 2018. Relates to February 2018.
My mother has been a resident for approx 5 years and, during the anxious period of transition from hospital, the family visited in excess of thirty care facilities. We consider ourselves fortunate to have found Hallmark (Regency) as the facility ticks all the boxes, provides peace of mind that our mother is well cared for in the available budget.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by J N (Brother of Resident) on Wednesday 3 January 2018.
On arrival I am met and greeted with a smile, visiting my brother and stayed an hour or two. Although my brother has only been here for a short period he has settled well and the food he is given is far better than what he was having. Very pleased at this moment in time.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by C D (Relative of Resident) on Friday 6 October 2017. Relates to September 2017.
After a number of months in bed, my relative improved such that she is up and about and being included in the daily routine once more.
The staff have manned her superbly throughout and continue to manage her sometimes difficult manner to ensure she lives as good a life as possible.
Their manner with her is good as they deal with her needs. She is encouraged to attend activities as appropriate.
She is treated with respect at all times.
Thank you for all you have done and continue to do.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Emily H (Wife of Resident) on Friday 9 June 2017. Relates to June 2017.
Pleased with the care and friendship of the staff.
Activities every day, cleanliness of rooms.
How likely would you be to recommend Regency House Care Home? Likely
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Review submitted from a Postal Card by Mary M (Daughter of Resident) on Wednesday 7 June 2017.
I visit approx 3 to 4 times a week. There is always a pleasant atmosphere and you are always made to feel welcome. (Not intruding) I especially appreciate the coffee shop that provides a comfortable area to have a drink and look at the newspaper. (Conversation is very limited with my mum and has been for a while). It also gives you the opportunity to speak to other residents and families. Mum used to really enjoy activities and will join when able.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by S T (Daughter of Resident) on Tuesday 7 March 2017. Relates to January 2017.
My mother has been a resident at Regency House Care Home for 18 months and we cannot speak highly enough of the care she has received there. She is confined to bed and so needs lots of attention, which she gets at all times. The staff care and nursing are excellent and we especially appreciate the way a G.P is called quickly if there is any problem. The room is lovely and clean and the food is excellent. Mum is very happy there and we have peace of mind knowing she is well cared for.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Matthew P (Son of Resident) on Monday 16 January 2017. Relates to January 2017.
All staff are very friendly and caring. In particular, the 'activity' sessions which are regular and varied are superb. We are extremely pleased that we chose Regency House Care Home for mum.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Carmen B (Daughter of Resident) on Thursday 12 January 2017. Relates to December 2016.
My mum has been in Regency for just over a year. I have seen my mum develop and grow new skills thanks to the help and support of staff at Regency.
Nothing is ever too much trouble and staff are always supportive.
It's a big help to me knowing that my mum is in a safe and happy environment.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by D W (Friend of Resident) on Thursday 29 December 2016. Relates to December 2016.
All the staff gave such a warm welcome to my friend when she arrived at the Regency in March of this year. The room is lovely and more than adequate for her needs. There's plenty of activities to attend to during the day and to get involved in. The food is excellent and with plenty of choice. All the residents are friendly and my friend was soon settling into her new home. There are always staff on hand if you need to speak to someone. Lots of activities included for family and friends to attend.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Margaret S (Friend of Resident) on Thursday 15 September 2016. Relates to August 2016.
Outstanding care. Staff take a personal interest, variety of stimulating activity. Superb food. In all a loving caring home. (In fact- I've paid for worse hotels) I'd certainly move in!
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Eileen W (Brother of Resident) on Tuesday 30 August 2016. Relates to August 2016.
My brother has been a resident at this care home for 3 and a half years following a massive stroke. His wife and I have found the staff very caring and helpful, also the domestic and office staff are to be commended.
There is the occasional hitch now and then but nothing major.
All in all, (the family) are very satisfied with this care home.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Susan D (Daughter of Resident) on Thursday 18 August 2016. Relates to August 2016.
I find Regency is a very caring place for my mother to spend her days, with the knowledge that she is in safe hands. The carers and the full team are most reliable, friendly and open. I feel on arrival at each visit, that you walk into a home of friends and family - I would not change anything.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Beryl G (Friend of Resident) on Wednesday 3 August 2016.
My mother was a resident here but unfortunately passed away. As I had already made friends with a number of the residents I come in to see them once a week to have a chat and a coffee. The team is always very friendly and the coffee shop is amazing.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Deborah E (Relative of Resident) on Wednesday 3 August 2016. Relates to July 2016.
I have found the staff are extremely helpful. I am kept informed on my families health and welfare. The home is kept remarkably clean and maintained. My family member enjoys the food and always says that there is plenty of choice. I have never had any reason to question anything and I feel that the staff are always willing to take time to answer any questions that I might need to have answered. There activities are amazing and there's always plenty of things for my family member to do.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Russell F (Son of Resident) on Tuesday 14 June 2016. Relates to June 2016.
The home offers a safe and caring environment which offers the opportunity for regular activities from craft work through to gardening. The layout of the home provides the easy access to all areas including the garden area which provides peace of mind for family and friends knowing that mum can access areas safely. Food is excellent and there has never been any issues in any friend or family visiting at any time.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Brian G (Son of Resident) on Thursday 9 June 2016. Relates to June 2016.
The home is very clean and tidy, the staff are friendly, polite and helpful. There are plenty of activities every day that help to keep the residents active.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Steffi S (Friend of Resident) on Thursday 9 June 2016. Relates to June 2016.
I have been visiting my friend since she moved into the Regency.
I find the staff very friendly, helpful and caring towards her and the other residents. The choice of activities are excellent and varied. My friend is very happy with the care she has received up to date.
How likely would you be to recommend Regency House Care Home? Likely
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Review submitted from a Postal Card by Linda B (Daughter of Resident) on Monday 6 June 2016. Relates to May 2016.
An excellent home, staff always available to help and listen, spotlessly clean, and very caring with my dad. Overall excellent.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by L H (Friend of Resident) on Tuesday 31 May 2016. Relates to May 2016.
My mother was in Regency until she passed away. However, my mother made many friends in the Regency and I have continued to visit them weekly. The staff are very friendly and helpful. We enjoy being friends of Regency House.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Bernard C (Brother-in-law of Resident) on Tuesday 24 May 2016. Relates to May 2016.
All the team are really helpful, if I have any questions then they are dealt with straight away, they always keep us informed about any changes. I am extremely happy with the service and I always visit the coffee shop. It is very friendly and relaxed. Everyone is always ready to help and they are very efficient.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Kevin R (Nephew of Resident) on Wednesday 27 April 2016. Relates to April 2016.
Friendly staff and a lovely environment with good facilities for residents and visitors, a lounge and a coffee shop.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Alicia O (Daughter of Resident) on Tuesday 22 March 2016. Relates to March 2016.
Finding mum a suitable care home has not been easy in Cardiff. Mum is relatively young and we wanted somewhere where she would engage in everyday activities. Since moving mum here, she has improved far more than we expected. She is engaging well with staff and residents. The home is welcoming and there is always someone to discuss any concerns with. It's been a big choice for mum giving up her home, however, Regency (Hallmark) has helped us all the way.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by S A (Daughter of Resident) on Monday 7 March 2016. Relates to February 2016.
The care given by staff here is excellent, nothing is too much trouble. My father is very happy here, as all his needs are met. If there are any issues they are dealt with and sorted straight away.
He enjoys the activities that are put on buy staff throughout the week. Staff are so friendly, caring and helpful. I feel relaxed and happy knowing that my father is getting the best care that is possible.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by K B (Relative of Resident) on Monday 7 March 2016. Relates to February 2016.
We have always found The Regency to be like a home from home. My auntie has settled in well and always says what good fun she has. She is still highly interested in current affairs and reads the papers daily; and is always up for any activities that The Regency puts on. At age 93, my aunt feels that this is the best place for her - she is kept active, feels safe and looked after with dignity and respect.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Heather R (Daughter of Resident) on Friday 19 February 2016. Relates to February 2016.
The staff are all friendly, helpful, lots of activities for residents. A lot of fund raising i.e BBQ's, theme nights, raffles which are very good.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Ian L (Friend of Resident) on Friday 19 February 2016. Relates to February 2016.
Very impressed with the care and staff were friendly. The home was very clean.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by John F (Son of Resident) on Friday 5 February 2016. Relates to December 2015.
My mother was moved at very short notice from hospital to Regency House here in Cardiff in order to be closer to my wife and me. The process of selecting the home was made supremely easy by your customer relationship manager. The subsequent assessment was arranged and carried out with the minimum of fuss and distress to my mother. On arrival at Regency House mum was offered a spectacular omelette by the catering staff as we had missed lunch, she was very grateful! The consistently excellent care and consideration mum has received from all the staff has been fantastic and is the main reason why she has settled into her new home so well. A very challenging ordeal for mum has been met by kindness and welcome. Thank you.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Edith S (Resident) on Thursday 3 December 2015. Relates to November 2015.
Security (feeling safe and secure) feeling at home with new friends. Socialising cocktail parties etc. I enjoy family atmosphere and the friendship at the Regency.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Review submitted from a Postal Card by Pat T (Resident) on Wednesday 2 December 2015. Relates to November 2015.
I was recommended by a friend. I am here for respite and my health has improved tremendously since the staff have cared and supported me. I have made many friends and I know I would be welcome back at any time.
How likely would you be to recommend Regency House Care Home? Extremely Likely
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Job Title: General Manager
Description:
I am the General Manager at Regency House. I have been a manager for 31 years, specialising in care of older people and dementia. I love that no day is the same at Regency House and the wonderful moments I have with the team and residents. Regency House is special, as most of our care team have been with us for many years and are all local, really grounding us within our local community.
There are currently no Care Home Idol entrants who have performed at Regency House Care Home