Nestled in the heart of the community, Hallmark Regency House is a warm and welcoming home where residents can truly live life to the fullest. Providing award-winning residential, nursing and respite care, the home offers exceptional support alongside the reassurance that everything is taken care of through Hallmark’s All-Inclusive approach.
Moving into a care home can feel like a big step, but the big-hearted team at Regency House is dedicated to...
The FNC nursing fees are inclusive of NHS funded nursing care which is currently at £229.46 per week. This amount will be deducted from the total cost of a nursing placement. ( Nursing care from £1470 per week without FNC)
The price(s) shown are provided by the care home. Contact Hallmark Regency House for full pricing details and T&Cs.
Contact Hallmark Regency House to confirm what's included and get a personalised quote:
Hallmark Regency House has a Review Score of 10 (9.976) out of 10, based on 24 reviews in the last 2 years.
Over all time Hallmark Regency House has 121 reviews.
Superb care shown to my sister who has been a resident of Regency House for some time. She is treated with dignity and above all compassion by all the staff. If there should be a problem staff and management are quick to help and iron out any glitches if there are any. The activities are outstanding and all can take part at some level. Something for everyone and cater for all tastes.
Thank you so much for your kind words and glowing feedback about Regency House. It means the world to us to know that your sister is receiving the care and compassion she deserves.Our team takes great pride in treating every resident with dignity and ensuring their needs are met promptly, so its...
I visit my brother-in-law once a week, he is always happy and contented in the home! He was finding life difficult at home and it is really positive to see him so content. There is an interesting programme of activities in which he participates and enjoys very much. The staff we meet are always pleasant and chatty.
Thank you for sharing such lovely feedback! We're so glad to hear that your brother-in-law is happy and content at Regency House. It's heartwarming to know that he's enjoying our activity programme and has found comfort here. Our team takes great pride in creating a warm and welcoming environment,...
My brother has been a resident since April 2024 and settled very well in Regency. The staff are friendly, happy and helpful. The admission process was made smooth by the customer manager. She explained everything and made it stress-free. My brother is really happy, he loves the activities, and he's receiving the best fun he has had in years.
Thank you so much for your kind words! We were thrilled to hear that your brother has settled in so well at Regency House and is enjoying his time here. It's wonderful to know that our team, from the friendly staff to our dedicated customer relationship manager, has made the transition smooth and...
The efforts of the team to make my mother-in-law settle are much appreciated.
Thank you so much for your lovely review and kind words. We are delighted to hear that your mother-in-law is settling in well and that you and your family are pleased with Regency House. It's wonderful to know that you enjoy our coffee lounge, garden, and cinema room and that our daily activities...
The nursing staff are very attentive to my dad's complex needs and the carers are so patient and respectful. Thank you to you all.
Thank you for sharing your heartfelt testimonial. It's wonderful to hear that Hallmark Regency House has provided such a welcoming and supportive environment for your parents. The dedication and professionalism of the staff, combined with the engaging activities and thoughtful care, clearly make a...
My 96 year old Dad moved into Regency House at the beginning of March. The only regret he has is that he didn't do it sooner. I could mention the outstanding facilities, hygiene, food and entertainment but the real outstanding feature is the staff. There is a strong culture there, in every department, to not only undertake their roles to the highest standard but to offer outstanding care to all its clients. The client interaction everywhere is done with a smile and a strong upbeat approach. My dad is in the best location for his ongoing care and it is comforting knowing that he is in good hands.
The team at Regency House are overjoyed to receive such a beautiful review. We take pride in our work and it's heartening to know that our efforts are appreciated. We value the trust you placed in us by allowing us to care for your dad, who is such a loved gentleman. We understand the importance of...
Dad has been living at Hallmark Regency House for over 5 years. He was slow to settle due to his personal circumstances, but the amazing staff were exceptionally patient and caring and he now lives very happily in the home. As a family, we are extremely happy with his overall care, treatment and support he is given by all staff. He gets involved with activities on a regular basis and is always encouraged to do so. Would highly recommend Hallmark Regency House to friends and family. Amazing home and staff!
Thank you for your lovely comments, we love having your Dad here with us and he has the most amazing voice when he sings, I will pass this lovely feedback to the team.
All staff were extremely friendly and helpful. We were able to get Mum discharged from hospital and moved in on Wednesday of the same week. As soon as she arrived staff went out of their way to meet her and ask about her likes and dislikes, she is settling in well and I am certain that she will be safe and well looked after.
Thank you for taking the time to provide us with your review. We understand that it can be a tough decision to move a loved one into care, and we appreciate that you chose us to help you with this journey. It has been wonderful to get to know both of you and we are looking forward to continuing to provide support to you and your mum.
The care and support my 93-year-old mother has received since joining Regency House Care Home has been truly outstanding. It was a big change for her, but all the staff could not have done more to make her feel welcome and to enable her to settle in. She is safe, happy, content and very well cared for. For me, living in London, this peace of mind is invaluable.
Thank you for your exceptional review! Your heartfelt comments are greatly appreciated. We take pride in providing excellent care to our residents, and we are delighted that it shows throughout their journey with us. Building strong relationships with each resident is a unique and special experience. Once again, thank you for sharing such a genuinely outstanding review.
Staff well-dressed and friendly and professional.
Thank you for your lovely review, we will make sure your comments are passed on to the team.
Since coming to Regency House, my cousin has had such a wonderful experience. He spent many years alone with brief carer visits and visits from his brother, but since being here, he has so much more in his life. Stimulating activities and caring staff make his life so much more interesting and happy. He is always happy when I visit him and the staff care for him so well. It is a great relief to us that we know he is cared for so well and he has new friends to meet and interact with.
Thank you so much for the wonderful review! It warms our hearts to read such kind and heartfelt comments. We strive to provide the best care possible to our residents, and we're happy to hear that it shows through their entire journey with us. Building strong relationships with each resident is...
Regency House Care Home is amazing. There is such a welcoming, positive and caring attitude toward the residents and their guests. We cannot fault the place - totally recommend!
Caring for your loved ones is a privilege that we take very seriously. Your kind words and trust in us to care for your mother inspire us to continue providing exceptional service. Thank you for allowing us to be a part of your journey
Dad settled in well after leaving hospital. Staff are friendly and helpful. Facilities are good and every week there is a schedule of activities available. Good to know there is a nurse's station on every floor.
Your kind words mean a lot to us. We will share them with the team, and they will be inspired to continue providing exceptional care. It is an honour to have the opportunity to care for your father here.
Following a difficult settling-in period for my mother, I cannot be more grateful for the extra care, time and effort that all the staff at Regency House have put in. During what can sometimes be trying circumstances I have found everyone to be helpful, cheerful and positive in their dealings with my mother.
Your review is truly appreciated. We are passionate about the roles we play and receiving feedback like this is a reminder of why we do what we do. It is our pleasure to provide care for your mother here, and I will make sure to pass your feedback on to the team as I know they will be inspired by it.
Staff are always friendly and helpful. My mother seems very happy at the care home and she enjoys the activities very much. I know that if there was ever a problem it would be acted upon in a professional way. The standards at the home are very good and the staff are excellent.
Thank you for your lovely review, it is our pleasure to care for your mum, we will make sure we pass on your comments to the team.
My mum has been a resident now for just over a month. In that time, my mother is now a different person. She is the happiest she has been for many years. The standard of care is excellent, the staff are great. They are available at all times to assist Mum if needed. They are so approachable and friendly and their care is first-class. I know my mum is in the best hands possible. She loves all the activities, food (which is fantastic) and best of all, the coffee shop area. Thanks to Regency House Care Home for everything.
Thank you so much for taking the time to write this lovely review, we love having your mum here with us, we will pass on your comments to the team.
This is my personal view, as I am one of a number of siblings, but I am delighted with the standard of care offered at Regency House Care Home. The staff are amazing, supportive and helpful, they really care about my parents. I love the set-up at Regency House, the cafe atmosphere downstairs and the receptionists are great! The activities are excellent and my parents are treated with respect and dignity. Thank you all so much everyone, you are wonderful.
Thank you so much for taking the time to write such a lovely review. We're thrilled to have your parents here with us and we'll definitely let our team know about your kind words.
My mum is a resident at Regency House Care Home and I am very impressed with the standard of care she receives and the nursing attention. All the staff are so friendly and helpful. I cannot recommend this care home enough.
Thank you for taking the time to write this lovely review. We are delighted to have your mother in our care and glad to know you are satisfied with the level of care she is receiving.
My brother came to live in Regency House Care Home at the end of July. When we were looking we felt it to be the right place for my brother. Everybody is so friendly. Always clean and tidy. Staff very approachable and helpful nothing too much trouble.
Thank you for taking the time to write this lovely review, we love having your brother here with us; he has settled in well.
Excellent home. Mum is happier here than she’s been for ages. The staff are wonderful, and Mum loves them and lights up when they pop in to say hi to her. The care is wonderful and is as good as I could expect. My brother, sister and I cannot recommend this home highly enough.
Thank you so much for taking the time to write this wonderful review; I am thrilled to hear that we were able to provide your mother with the care and support she needed. Providing exceptional care is at the heart of what we do, and knowing that we were able to make a difference in your mother's...
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With over 10 years of experience in the care sector, I’m passionate about creating a home where residents receive the very best care and where my team feels supported, valued, and motivated to give their all. I truly believe that when a team feels happy and empowered, that positivity shines through in the care we provide every single day.
No two days are ever the same here at Regency House, and that’s one of the things I love most about my role. I enjoy solving challenges, supporting my team, and ensuring our residents feel safe, happy, and at home. It’s incredibly rewarding to work alongside such a dedicated group of people who all share the same goal — to make a real difference in the lives of those we care for.
My approach to leadership is centred around teamwork, respect, and kindness. I take pride in creating a positive environment where everyone can thrive and feel proud of the work they do.
I am a highly experienced sales manager with over 35 years of sales and customer relations experience.
I have worked in the healthcare industry for over 16 years and hold a QCF level 3 qualification in Health & Social Care. I am responsible for dealing with all enquiries and admissions into the home. I am passionate about care, a keen networker and am always looking to develop relationships within our local community.
Jenny joined Regency House as the Hospitality Services Manager in 2023. Her role extends far beyond overseeing catering operations; she leads a dedicated team of 25 across domestic services, laundry, the kitchen, and maintenance. With a strong focus on excellence, she ensures that every aspect of the home’s environment, hospitality, and day-to-day presentation meets the highest standards.
Jenny is committed to creating a warm, welcoming, and beautifully maintained setting for residents, enhancing their overall well-being and ensuring their individual needs are consistently met.
In recognition of her outstanding contribution to the sector, Jenny was awarded the Gold Award for Excellence in Catering at the Welsh Care Awards 2025, a testament to her leadership, passion, and unwavering commitment to delivering exceptional hospitality within the home.
Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.
In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.
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