Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
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10 117 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.
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Care Provided by Hallmark Regency House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Nursing Care: from £1700

The FNC nursing fees are inclusive of NHS funded nursing care which is currently at £224.26 per week. This amount will be deducted from the total cost of a nursing placement. ( Nursing care from £1476 per wk without FNC)

These prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements.

Contact Hallmark Regency House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Regency House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Madalina Blaglosov (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Regency House has a car park for visitors and team members

Hallmark Regency House Reviews (117)

10

Hallmark Regency House has a Review Score of 10 (9.964) out of 10, based on 23 reviews in the last 2 years.
Over all time Hallmark Regency House has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Regency House
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Total of 117, showing 21-40
Review from R B (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hallmark Regency House has been a wonderful, welcoming home for my parents. It is so important for them to be together. The staff are fantastic, caring, kind, thoughtful and very professional. We particularly love the cafe and all the activities that the staff provide. They keep my mum and dad alert
and engaged as well as entertained, singing, exercising, talking, visits from children and animals, and games to name but a few.
The nursing staff are very attentive to my dad's complex needs and the carers are so patient and respectful. Thank you to you all.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for sharing your heartfelt testimonial. It's wonderful to hear that Hallmark Regency House has provided such a welcoming and supportive environment for your parents. The dedication and professionalism of the staff, combined with the engaging activities and thoughtful care, clearly make a significant difference in their lives. Your appreciation for the attentive nursing staff and patient carers highlights the exceptional quality of care they receive. Were delighted that your parents are happy and well-cared for, and were grateful for your kind words. Thank you!
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Review from Stephen L (Son of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96 year old Dad moved into Regency House at the beginning of March. The only regret he has is that he didn't do it sooner. I could mention the outstanding facilities, hygiene, food and entertainment but the real outstanding feature is the staff. There is a strong culture there, in every department,
to not only undertake their roles to the highest standard but to offer outstanding care to all its clients. The client interaction everywhere is done with a smile and a strong upbeat approach. My dad is in the best location for his ongoing care and it is comforting knowing that he is in good hands.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThe team at Regency House are overjoyed to receive such a beautiful review. We take pride in our work and it's heartening to know that our efforts are appreciated. We value the trust you placed in us by allowing us to care for your dad, who is such a loved gentleman. We understand the importance of providing compassionate care to our residents, and we are delighted that we were able to do so for your dad. Rest assured that we will continue to provide the same level of care to all our residents. Once again, thank you for your kind words and everyone at Regency House sends their kindest regards to you and your family.
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Review from J J (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been living at Hallmark Regency House for over 5 years. He was slow to settle due to his personal circumstances, but the amazing staff were exceptionally patient and caring and he now lives very happily in the home. As a family, we are extremely happy with his overall care, treatment and support
he is given by all staff. He gets involved with activities on a regular basis and is always encouraged to do so. Would highly recommend Hallmark Regency House to friends and family. Amazing home and staff!
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your lovely comments, we love having your Dad here with us and he has the most amazing voice when he sings, I will pass this lovely feedback to the team.
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Review from Rosemary T (Daughter of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed a residential home for Mum at short notice.
I visited Regency Hall on Monday and was very impressed.
All staff were extremely friendly and helpful. We were able to get Mum discharged from hospital and moved in on Wednesday of the same week. As soon as she arrived staff went out of their way
to meet her and ask about her likes and dislikes, she is settling in well and I am certain that she will be safe and well looked after.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for taking the time to provide us with your review. We understand that it can be a tough decision to move a loved one into care, and we appreciate that you chose us to help you with this journey. It has been wonderful to get to know both of you and we are looking forward to continuing to provide support to you and your mum.
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Review from P T (Son of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my 93-year-old mother has received since joining Regency House Care Home has been truly outstanding. It was a big change for her, but all the staff could not have done more to make her feel welcome and to enable her to settle in. She is safe, happy, content and very well cared for.
For me, living in London, this peace of mind is invaluable.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your exceptional review! Your heartfelt comments are greatly appreciated. We take pride in providing excellent care to our residents, and we are delighted that it shows throughout their journey with us. Building strong relationships with each resident is a unique and special experience. Once again, thank you for sharing such a genuinely outstanding review.
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Review from June J (Sister-in-law of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful, clean, well-cared for environment.
Clients clean and well cared for as well.
Fresh smelling and lovely decorations.
Staff well-dressed and friendly and professional.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your lovely review, we will make sure your comments are passed on to the team.
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Review from Lawrence K (Cousin of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming to Regency House, my cousin has had such a wonderful experience. He spent many years alone with brief carer visits and visits from his brother, but since being here, he has so much more in his life. Stimulating activities and caring staff make his life so much more interesting and happy.
He is always happy when I visit him and the staff care for him so well. It is a great relief to us that we know he is cared for so well and he has new friends to meet and interact with.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for the wonderful review! It warms our hearts to read such kind and heartfelt comments. We strive to provide the best care possible to our residents, and we're happy to hear that it shows through their entire journey with us. Building strong relationships with each resident is something that we cherish deeply. Thank you again for taking the time to share such an outstanding review.
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Review from A B (Son of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regency House Care Home is amazing. There is such a welcoming, positive and caring attitude toward the residents and their guests. We cannot fault the place - totally recommend!
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseCaring for your loved ones is a privilege that we take very seriously. Your kind words and trust in us to care for your mother inspire us to continue providing exceptional service. Thank you for allowing us to be a part of your journey
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Review from Z M (Daughter of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad settled in well after leaving hospital. Staff are friendly and helpful. Facilities are good and every week there is a schedule of activities available. Good to know there is a nurse's station on every floor.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseYour kind words mean a lot to us. We will share them with the team, and they will be inspired to continue providing exceptional care. It is an honour to have the opportunity to care for your father here.
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Review from M C (Son of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a difficult settling-in period for my mother, I cannot be more grateful for the extra care, time and effort that all the staff at Regency House have put in. During what can sometimes be trying circumstances I have found everyone to be helpful, cheerful and positive in their dealings with my
mother.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseYour review is truly appreciated. We are passionate about the roles we play and receiving feedback like this is a reminder of why we do what we do. It is our pleasure to provide care for your mother here, and I will make sure to pass your feedback on to the team as I know they will be inspired by it.
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Review from Martin W (Son of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful. My mother seems very happy at the care home and she enjoys the activities very much. I know that if there was ever a problem it would be acted upon in a professional way. The standards at the home are very good and the staff are excellent.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your lovely review, it is our pleasure to care for your mum, we will make sure we pass on your comments to the team.
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Review from C A (Daughter of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident now for just over a month. In that time, my mother is now a different person. She is the happiest she has been for many years. The standard of care is excellent, the staff are great. They are available at all times to assist Mum if needed. They are so approachable and friendly
and their care is first-class. I know my mum is in the best hands possible. She loves all the activities, food (which is fantastic) and best of all, the coffee shop area. Thanks to Regency House Care Home for everything.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for taking the time to write this lovely review, we love having your mum here with us, we will pass on your comments to the team.
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Review from M B (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my personal view, as I am one of a number of siblings, but I am delighted with the standard of care offered at Regency House Care Home. The staff are amazing, supportive and helpful, they really care about my parents. I love the set-up at Regency House, the cafe atmosphere downstairs and the
receptionists are great! The activities are excellent and my parents are treated with respect and dignity. Thank you all so much everyone, you are wonderful.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for taking the time to write such a lovely review. We're thrilled to have your parents here with us and we'll definitely let our team know about your kind words.
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Review from J L (Daughter of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at Regency House Care Home and I am very impressed with the standard of care she receives and the nursing attention. All the staff are so friendly and helpful. I cannot recommend this care home enough.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for taking the time to write this lovely review. We are delighted to have your mother in our care and glad to know you are satisfied with the level of care she is receiving.
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Review from Christine R (Sister of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came to live in Regency House Care Home at the end of July. When we were looking we felt it to be the right place for my brother. Everybody is so friendly. Always clean and tidy. Staff very approachable and helpful nothing too much trouble.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for taking the time to write this lovely review, we love having your brother here with us; he has settled in well.
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Review from A D (Son of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home. Mum is happier here than she’s been for ages. The staff are wonderful, and Mum loves them and lights up when they pop in to say hi to her. The care is wonderful and is as good as I could expect. My brother, sister and I cannot recommend this home highly enough.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for taking the time to write this wonderful review; I am thrilled to hear that we were able to provide your mother with the care and support she needed. Providing exceptional care is at the heart of what we do, and knowing that we were able to make a difference in your mother's life is extremely rewarding. I will be sure to pass your lovely comments on to our team members. They work tirelessly to ensure that our customers receive the best care possible, and it is always wonderful to hear that their hard work is appreciated. Thank you for choosing us as your care provider.
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Review from Janet W (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy in the home and we are confident in the staff and we have more quality time together and all the family enjoy coming in to see Mum. I would not hesitate to recommend the home to other friends and family.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for taking the time to send this lovely review, we really appreciate it.
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Review from Susan M (Daughter-in-law of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff and carers who helped us give my mother-in-law a wonderful ninetieth birthday party on Sunday July 2nd 2023. The staff, chefs and carers worked so hard to make it a successful celebration. We want to make a particular mention and thank you to the chef and catering staff, as
the buffet was excellent. Thank you, also, to the staff who decorated the room with banners and balloons. It was very special and really appreciated. My mother-in-law was so happy and really enjoyed her party. She couldn’t believe that it was all for her. We are very grateful for everyone at the home who always look after her so well. She is safe, happy and content under your care. We always feel welcome when we visit and we are kept informed on her care and wellbeing.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for taking the time to write this lovely review. We are so pleased your mother-in-law had a lovely birthday and it is our pleasure to have her staying here with us. We will make sure we pass on your comments to all the team.
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Review from K T (Son of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had, and continues to have, outstanding care. The staff are consistent, with an excellent attitude to her needs. I commend the leadership and staff for their commitment in providing wonderful levels of care and attention.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for taking the time to write this lovely review. We will make sure we pass on your comments to the whole team.
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Review from Debra D (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always when visiting Regency House Care Home it comes with the warmest of welcomes. My dad is very happy and looked after so well. It's a great comfort to know he's in the best hands. Thank you.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your kind review, it's our pleasure to care for Dad.
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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Hallmark Regency House is calculated as follows: ( (265 Excellents x 5) + (10 Goods x 4) ) ÷ 275 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 12 Aug 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 05 Jan 2026

Please contact the home for current vacancies

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Awards / Recognitions (28)

Meet the Team (4)

Madalina

Madalina Blaglosov

Job Title: General Manager Joined: 2015

With over 10 years of experience in the care sector, I’m passionate about creating a home where residents receive the very best care and where my team feels supported, valued, and motivated to give their all. I truly believe that when a team feels happy and empowered, that positivity shines through in the care we provide every single day.


No two days are ever the same here at Regency House, and that’s one of the things I love most about my role. I enjoy solving challenges, supporting my team, and ensuring our residents feel safe, happy, and at home. It’s incredibly rewarding to work alongside such a dedicated group of people who all share the same goal — to make a real difference in the lives of those we care for.


My approach to leadership is centred around teamwork, respect, and kindness. I take pride in creating a positive environment where everyone can thrive and feel proud of the work they do.

Christine

Christine Ivins

Job Title: Customer Relationship Manager Joined: 2022

I am a highly experienced sales manager with over 35 years of sales and customer relations experience.


I have worked in the healthcare industry for over 16 years and hold a QCF level 3 qualification in Health & Social Care. I am responsible for dealing with all enquiries and admissions into the home. I am passionate about care, a keen networker and am always looking to develop relationships within our local community.

Jenny

Jenny Crofts

Job Title: Hospitality Services Manager Joined: 2023

Jenny joined Regency House as the Hospitality Services Manager in 2023. Her role extends far beyond overseeing catering operations; she leads a dedicated team of 25 across domestic services, laundry, the kitchen, and maintenance. With a strong focus on excellence, she ensures that every aspect of the home’s environment, hospitality, and day-to-day presentation meets the highest standards.


Jenny is committed to creating a warm, welcoming, and beautifully maintained setting for residents, enhancing their overall well-being and ensuring their individual needs are consistently met.


In recognition of her outstanding contribution to the sector, Jenny was awarded the Gold Award for Excellence in Catering at the Welsh Care Awards 2025, a testament to her leadership, passion, and unwavering commitment to delivering exceptional hospitality within the home.

Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.

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