Submit a Review for Hallmark Regency House
Mill Road, Ely, Cardiff, CF5 4AH
View Full Details of Hallmark Regency HouseLatest Reviews for Hallmark Regency House
22 August 2025
The CR Manager of this home "swayed" our decision. Fantastic interpersonal skills & her experience was 'noticed'. Regency House has excellent facilities, and staff often encourage Mam to 'participate'. Reception staff are welcoming & engage well with their customers. This has been a trying time for the family since late December, and Regency House has gone a long way in helping us accept this dramatic change in Mam's wellbeing.
16 July 2025
We recently had to make a decision none of us felt qualified to make. After a fall at home and a short stay in hospital, we were advised that my 100-year-old mother would need ongoing nursing care. We were given a list of suitable Care Homes and deliberately left Regency House until last as it was the furthest away from most of the family, and none of us really wanted to travel across the city daily! From the moment we walked in, we knew it was the right place - the initial welcome at the front desk, the cafe-style entrance hall and the introductory tour and information by management made us feel comfortable about Mam's future in their care. She has been there now for a month, and the weight of worry has been lifted from our shoulders. She seems content and is happy to join in the activities with a little persuasion. All the nurses and carers are really friendly and approachable. If we have a concern about anything, they are always willing to listen and respond.
15 May 2025
Our dear friend moved into Regency several months ago. Since she has been here, she's been well cared for. She enjoys activities and is well cared for. Carers have been amazing and I am pleased to see her happy and settled.
13 May 2025
My sister has been a resident at Regency House since last year, and I can honestly say she couldn't be happier. She's always smiling when I visit, and it's clear that she feels safe, comfortable, and well looked after. Seeing her so content brings me real peace of mind, knowing she's receiving the best possible care from such a dedicated team.
22 April 2025
Always friendly staff. Very accommodating. Care is great.
22 April 2025
Great service and staff. Mum is very happy here staff are always helpful with great communication. It's great to see Mum smiling when I come to visit.
28 January 2025
My mum has just recently, over the last 3 weeks became a resident. I have to say what a gorgeous place, spotlessly clean, loads to do for her. Beautiful gardens, lovely touch with the coffee shop area where even us visitors can sit and have coffee and cake etc. But most of all I want to say how wonderful all the staff, carers, cleaners and nurses are. They are friendly, caring and professional, nothing is too much. I worried about mum going into a home. However I feel less tressed knowing she is well looked after.
29 November 2024
I am a resident at Regency House Care Home. I arrived in April this year leaving my home and in need of extra help. Since being in Regency I feel so happy enjoying the company of other people. Everybody here is so social. All the staff are always at hand making sure all our needs are attended to. I am not lonely anymore and very happy it has improved my life immensely.
22 November 2024
Superb care shown to my sister who has been a resident of Regency House for some time. She is treated with dignity and above all compassion by all the staff. If there should be a problem staff and management are quick to help and iron out any glitches if there are any. The activities are outstanding and all can take part at some level. Something for everyone and cater for all tastes.
07 October 2024
I visit my brother-in-law once a week, he is always happy and contented in the home! He was finding life difficult at home and it is really positive to see him so content. There is an interesting programme of activities in which he participates and enjoys very much. The staff we meet are always pleasant and chatty.
30 September 2024
My brother has been a resident since April 2024 and settled very well in Regency. The staff are friendly, happy and helpful. The admission process was made smooth by the customer manager. She explained everything and made it stress-free. My brother is really happy, he loves the activities, and he's receiving the best fun he has had in years.
26 September 2024
Mum-in-law is a new resident. As a family, we are so pleased with the environment of the home. Everyone is so friendly and welcoming. There is plenty to do daily. We love the coffee lounge, the garden, cinema room. The efforts of the team to make my mother-in-law settle are much appreciated.
24 July 2024
Hallmark Regency House has been a wonderful, welcoming home for my parents. It is so important for them to be together. The staff are fantastic, caring, kind, thoughtful and very professional. We particularly love the cafe and all the activities that the staff provide. They keep my mum and dad alert and engaged as well as entertained, singing, exercising, talking, visits from children and animals, and games to name but a few. The nursing staff are very attentive to my dad's complex needs and the carers are so patient and respectful. Thank you to you all.
22 April 2024
My 96 year old Dad moved into Regency House at the beginning of March. The only regret he has is that he didn't do it sooner. I could mention the outstanding facilities, hygiene, food and entertainment but the real outstanding feature is the staff. There is a strong culture there, in every department, to not only undertake their roles to the highest standard but to offer outstanding care to all its clients. The client interaction everywhere is done with a smile and a strong upbeat approach. My dad is in the best location for his ongoing care and it is comforting knowing that he is in good hands.
02 April 2024
Dad has been living at Hallmark Regency House for over 5 years. He was slow to settle due to his personal circumstances, but the amazing staff were exceptionally patient and caring and he now lives very happily in the home. As a family, we are extremely happy with his overall care, treatment and support he is given by all staff. He gets involved with activities on a regular basis and is always encouraged to do so. Would highly recommend Hallmark Regency House to friends and family. Amazing home and staff!
21 December 2023
I needed a residential home for Mum at short notice. I visited Regency Hall on Monday and was very impressed. All staff were extremely friendly and helpful. We were able to get Mum discharged from hospital and moved in on Wednesday of the same week. As soon as she arrived staff went out of their way to meet her and ask about her likes and dislikes, she is settling in well and I am certain that she will be safe and well looked after.
21 December 2023
The care and support my 93-year-old mother has received since joining Regency House Care Home has been truly outstanding. It was a big change for her, but all the staff could not have done more to make her feel welcome and to enable her to settle in. She is safe, happy, content and very well cared for. For me, living in London, this peace of mind is invaluable.
14 December 2023
Beautiful, clean, well-cared for environment. Clients clean and well cared for as well. Fresh smelling and lovely decorations. Staff well-dressed and friendly and professional.
14 December 2023
Since coming to Regency House, my cousin has had such a wonderful experience. He spent many years alone with brief carer visits and visits from his brother, but since being here, he has so much more in his life. Stimulating activities and caring staff make his life so much more interesting and happy. He is always happy when I visit him and the staff care for him so well. It is a great relief to us that we know he is cared for so well and he has new friends to meet and interact with.
07 December 2023
Regency House Care Home is amazing. There is such a welcoming, positive and caring attitude toward the residents and their guests. We cannot fault the place - totally recommend!
Latest Reviews for Hallmark Regency House
22 August 2025
The CR Manager of this home "swayed" our decision. Fantastic interpersonal skills & her experience was 'noticed'. Regency House has excellent facilities, and staff often encourage Mam to 'participate'. Reception staff are welcoming & engage well with their customers. This has been a trying time for the family since late December, and Regency House has gone a long way in helping us accept this dramatic change in Mam's wellbeing.
16 July 2025
We recently had to make a decision none of us felt qualified to make. After a fall at home and a short stay in hospital, we were advised that my 100-year-old mother would need ongoing nursing care. We were given a list of suitable Care Homes and deliberately left Regency House until last as it was the furthest away from most of the family, and none of us really wanted to travel across the city daily! From the moment we walked in, we knew it was the right place - the initial welcome at the front desk, the cafe-style entrance hall and the introductory tour and information by management made us feel comfortable about Mam's future in their care. She has been there now for a month, and the weight of worry has been lifted from our shoulders. She seems content and is happy to join in the activities with a little persuasion. All the nurses and carers are really friendly and approachable. If we have a concern about anything, they are always willing to listen and respond.
15 May 2025
Our dear friend moved into Regency several months ago. Since she has been here, she's been well cared for. She enjoys activities and is well cared for. Carers have been amazing and I am pleased to see her happy and settled.
13 May 2025
My sister has been a resident at Regency House since last year, and I can honestly say she couldn't be happier. She's always smiling when I visit, and it's clear that she feels safe, comfortable, and well looked after. Seeing her so content brings me real peace of mind, knowing she's receiving the best possible care from such a dedicated team.
22 April 2025
Always friendly staff. Very accommodating. Care is great.
22 April 2025
Great service and staff. Mum is very happy here staff are always helpful with great communication. It's great to see Mum smiling when I come to visit.
28 January 2025
My mum has just recently, over the last 3 weeks became a resident. I have to say what a gorgeous place, spotlessly clean, loads to do for her. Beautiful gardens, lovely touch with the coffee shop area where even us visitors can sit and have coffee and cake etc. But most of all I want to say how wonderful all the staff, carers, cleaners and nurses are. They are friendly, caring and professional, nothing is too much. I worried about mum going into a home. However I feel less tressed knowing she is well looked after.
29 November 2024
I am a resident at Regency House Care Home. I arrived in April this year leaving my home and in need of extra help. Since being in Regency I feel so happy enjoying the company of other people. Everybody here is so social. All the staff are always at hand making sure all our needs are attended to. I am not lonely anymore and very happy it has improved my life immensely.
22 November 2024
Superb care shown to my sister who has been a resident of Regency House for some time. She is treated with dignity and above all compassion by all the staff. If there should be a problem staff and management are quick to help and iron out any glitches if there are any. The activities are outstanding and all can take part at some level. Something for everyone and cater for all tastes.
07 October 2024
I visit my brother-in-law once a week, he is always happy and contented in the home! He was finding life difficult at home and it is really positive to see him so content. There is an interesting programme of activities in which he participates and enjoys very much. The staff we meet are always pleasant and chatty.
30 September 2024
My brother has been a resident since April 2024 and settled very well in Regency. The staff are friendly, happy and helpful. The admission process was made smooth by the customer manager. She explained everything and made it stress-free. My brother is really happy, he loves the activities, and he's receiving the best fun he has had in years.
26 September 2024
Mum-in-law is a new resident. As a family, we are so pleased with the environment of the home. Everyone is so friendly and welcoming. There is plenty to do daily. We love the coffee lounge, the garden, cinema room. The efforts of the team to make my mother-in-law settle are much appreciated.
24 July 2024
Hallmark Regency House has been a wonderful, welcoming home for my parents. It is so important for them to be together. The staff are fantastic, caring, kind, thoughtful and very professional. We particularly love the cafe and all the activities that the staff provide. They keep my mum and dad alert and engaged as well as entertained, singing, exercising, talking, visits from children and animals, and games to name but a few. The nursing staff are very attentive to my dad's complex needs and the carers are so patient and respectful. Thank you to you all.
22 April 2024
My 96 year old Dad moved into Regency House at the beginning of March. The only regret he has is that he didn't do it sooner. I could mention the outstanding facilities, hygiene, food and entertainment but the real outstanding feature is the staff. There is a strong culture there, in every department, to not only undertake their roles to the highest standard but to offer outstanding care to all its clients. The client interaction everywhere is done with a smile and a strong upbeat approach. My dad is in the best location for his ongoing care and it is comforting knowing that he is in good hands.
02 April 2024
Dad has been living at Hallmark Regency House for over 5 years. He was slow to settle due to his personal circumstances, but the amazing staff were exceptionally patient and caring and he now lives very happily in the home. As a family, we are extremely happy with his overall care, treatment and support he is given by all staff. He gets involved with activities on a regular basis and is always encouraged to do so. Would highly recommend Hallmark Regency House to friends and family. Amazing home and staff!
21 December 2023
I needed a residential home for Mum at short notice. I visited Regency Hall on Monday and was very impressed. All staff were extremely friendly and helpful. We were able to get Mum discharged from hospital and moved in on Wednesday of the same week. As soon as she arrived staff went out of their way to meet her and ask about her likes and dislikes, she is settling in well and I am certain that she will be safe and well looked after.
21 December 2023
The care and support my 93-year-old mother has received since joining Regency House Care Home has been truly outstanding. It was a big change for her, but all the staff could not have done more to make her feel welcome and to enable her to settle in. She is safe, happy, content and very well cared for. For me, living in London, this peace of mind is invaluable.
14 December 2023
Beautiful, clean, well-cared for environment. Clients clean and well cared for as well. Fresh smelling and lovely decorations. Staff well-dressed and friendly and professional.
14 December 2023
Since coming to Regency House, my cousin has had such a wonderful experience. He spent many years alone with brief carer visits and visits from his brother, but since being here, he has so much more in his life. Stimulating activities and caring staff make his life so much more interesting and happy. He is always happy when I visit him and the staff care for him so well. It is a great relief to us that we know he is cared for so well and he has new friends to meet and interact with.
07 December 2023
Regency House Care Home is amazing. There is such a welcoming, positive and caring attitude toward the residents and their guests. We cannot fault the place - totally recommend!