Hallmark Regency House

I think this is a wonderful care home and the refurbishment is outstanding. However, I do think that there is a lack of staff. My Dad eats his meals in his room which I know is his choice. The only time he sees anybody is when they take his food to him. I think more staff are needed just to go around and have a chat with the residents on a one to one basis.

The support residents get at Regency is fantastic. It is a happy environment where staff go the extra mile. Work has recently been done at Regency House which makes it spacious and light for residents and family. The one thing I would like to see here is more support and more staff to help with activities for residents, including evenings. The activities coordinator has had a huge impact with his activities in a short space of time since he has been there. Well done.

Our parents experienced superb care from the whole team. The carers were compassionate with both my mother, who died in early April and our father, who naturally is devasted by her loss. The carers and staff showed great consideration and love to them, and to us, for which we are most grateful. We cannot speak too highly of Regency House Care Home.

My mother has been at the home for almost two years and the care provided is much appreciated. The atmosphere is warm and welcoming. The home has recently undergone a refurbishment - WOW! The coffee lounge is more spacious where residents can meet and greet their family and friends. Everyone at the home greets you with a smile and friendly hello. Most important is the nursing care that my mother receives. The staff are supportive, caring and respectful who work hard and inform us of any changes and are happy for us to visit and stay late with mum until she goes to bed. I am grateful for the care and attention she receives - I wouldn't want her to be in another nursing home. It's a safe and secure environment.

My mother passed last week and the staff were extremely supportive. They had a perfect balance of being there when they were needed and giving us the space to grieve.

As a family, we have peace of mind dad is safe and happy.

My mum is very happy at Regency House Care Home. The staff are friendly, courteous and engage her constantly in conversation and laughter. The rooms seem clean and well maintained and visitors are welcomed at all times with a smile.

I can't thank you all enough!

The staff are excellent and take very good care of my mom and other residents.

Well done, keep up the good work.

I am pleased my mother is here. When you first arrive there is a community feel. Very clean and staff are excellent, friendly and willing to assist. It also feels very well managed.

My father is new to this care home after previously being in a different tone. I can not believe how wonderful, kind and caring. Everybody has been and its so nice to see people and carers treat him like a human. Everyone talks to him like an adult, not a child which unfortunately people tend to so when you get to a certain age, I feel like, after four years, my dad got his life together.

Since being in the home, my dad already looks so much more relaxed and cared for. We could not be more happy with our choice of the Regency House and would recommend it to anyone in the same position.

My friend came to the care home when she was in dire need of care/support in January 2018. I waited to fill in this form to experience what was offered here. Now 4 months on I am extremely happy with her care and support provided here. She has improved week by week and has settled in wonderfully. I am confident that she is treated with dignity and she is very happy and content since being at this lovely care home.

This care home consistently provides cheerful, professional and warm care for my mother who is 96 years of age. She is safe and happy and responds very well to all the staff with whom she comes into contact. She also participates in activities appropriate to her. Both my sister, who is a retired nursing sister, and I, a retired headteacher, are very appreciative of this care home.

I've been a resident of Regency Care Home for 2 years now. I'm more than pleased with the care I receive. It's always lovely to wake up in my lovely room. I'm always treated with love and respect with staff. (I look on as my second family). As residents here we are also able to get involved with activities we have each day, therapy works wonders I do find that I've gained.

My mother has been a resident for approx 5 years and, during the anxious period of transition from hospital, the family visited in excess of thirty care facilities. We consider ourselves fortunate to have found Hallmark (Regency) as the facility ticks all the boxes, provides peace of mind that our mother is well cared for in the available budget.

On arrival I am met and greeted with a smile, visiting my brother and stayed an hour or two. Although my brother has only been here for a short period he has settled well and the food he is given is far better than what he was having. Very pleased at this moment in time.

Thank you for all you have done and continue to do.

Activities every day, cleanliness of rooms.