Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
Review Us
9.9 109 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.
Show Hallmark Regency House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Nursing Care: from £1620

The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Georgiana Ionescu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Regency House has a car park for visitors and team members

Hallmark Regency House Reviews (109)

9.9

Hallmark Regency House has a Review Score of 9.9 (9.948) out of 10, based on 27 reviews in the last 2 years.
Over all time Hallmark Regency House has 109 reviews.

Overall Experience
  • 102
  • 7
  • 0
  • 0
  • 0
Date Published
  • 109
  • 6
  • 12
  • 27
  • 82
Reviewer Connection to Hallmark Regency House
  • 43
  • 24
  • 8
  • 8
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 61-80
Review from Monica A (Daughter of Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Regency House for six months now following nursing assessment and has settled quickly and happily. The nursing care is marvellous and they ensure I am always kept informed. The GP is called without delay if necessary. The carers and indeed all the staff are lovely, warm, kind and
treat Mum with respect and dignity. The activities coordinator is a joy and he provides a variety of entertainment/activities/days out. I think it is fair to say that many of the staff go above and beyond their normal duties to ensure the residents and families are happy, nothing is too much trouble. This is a bright, clean, welcoming and very well run home.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you so much for your review. I am very happy your mum is enjoying her time with us and that you are happy with the level of support we are currently giving.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Son of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our only concerns have been duplicated items (lack of variety) on some menus. When raised, our comments were accepted as constructive criticism and the menu options amended shortly thereafter.
During his 15 months at Regency House, dad has been settled, relaxed and comfortable and his only comment
is that the wine list could be a bit more extensive.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for your review. I am very happy to see we were able to make changes for the better and that this made a difference.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D F (Husband of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The accommodation is appropriate with single ensuite rooms.
The nurses and caring staff are very good.
The communal coffee area for residents, family and friends is bright and airy. The programme for entertainment is good.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for your review. We always like to see positive feedback and I will share this with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dorothy J (Sister-in-law of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have worked as a district nurse for many years and have visited many care facilities. From the warm welcome we receive as we walk through the door to the standards of cleanliness and facilities make this care home stand out.
Staff treat residents with warm dignity, the meals are fresh and varied,
lots of fresh fruit and desserts available.
My brother-in-law received the highest quality care in what can only be described as 5 stars.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Cousin of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has recently had a lot of refurbishment which has made it a pleasure to visit my relative. The hairdresser is accessible on the ground floor. The staff are always helpful and pleasant. The reception area and coffee shop are very nice. On the downside, I find it difficult to get through to the
first floor at certain times of the day with a telephone query.
Reply from Kay Mitchell, Marketing at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gail J (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is a wonderful care home and the refurbishment is outstanding. However, I do think that there is a lack of staff. My Dad eats his meals in his room which I know is his choice. The only time he sees anybody is when they take his food to him. I think more staff are needed just to go around
and have a chat with the residents on a one to one basis.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carmen B (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support residents get at Regency is fantastic. It is a happy environment where staff go the extra mile. Work has recently been done at Regency House which makes it spacious and light for residents and family. The one thing I would like to see here is more support and more staff to help with activities
for residents, including evenings. The activities coordinator has had a huge impact with his activities in a short space of time since he has been there. Well done.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K G (Son of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our parents experienced superb care from the whole team. The carers were compassionate with both my mother, who died in early April and our father, who naturally is devasted by her loss. The carers and staff showed great consideration and love to them, and to us, for which we are most grateful. We cannot
speak too highly of Regency House Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia W (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the home for almost two years and the care provided is much appreciated. The atmosphere is warm and welcoming. The home has recently undergone a refurbishment - WOW! The coffee lounge is more spacious where residents can meet and greet their family and friends. Everyone at the
home greets you with a smile and friendly hello. Most important is the nursing care that my mother receives. The staff are supportive, caring and respectful who work hard and inform us of any changes and are happy for us to visit and stay late with mum until she goes to bed. I am grateful for the care and attention she receives - I wouldn't want her to be in another nursing home. It's a safe and secure environment.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

How lovely of you to take the time to review our home and the care we provide. We all take great pride in providing the best care possible, in a warm and friendly, home-like atmosphere. It is our pleasure to spend the day with such wonderful people like your Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Niall W (Son of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommended. The care professionals are courteous and respectful and ensure the dignity and wellbeing of the residents is a priority.
I have given Excellent for all relevant categories except Facilities. This is due to refurbishment activities being performed since my mum entered the Care Home.
My
mother passed last week and the staff were extremely supportive. They had a perfect balance of being there when they were needed and giving us the space to grieve.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Regency House for a couple of years now. Although quite reluctant to enter a care home (any care home). Dad has enjoyed and continues to enjoy his time at Regency House.
Dad maintains independence, care and above all his sense of humour. All of which is encouraged by staff.
As a family,
we have peace of mind dad is safe and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Regency House Care Home. The staff are friendly, courteous and engage her constantly in conversation and laughter. The rooms seem clean and well maintained and visitors are welcomed at all times with a smile.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so pleased your Mum is happy here at Regency House Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa R (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into the Regency at the end of September. She has settled in so well. She's happier than she's been in a long time and that's thanks to everyone who works there.
Reception, maintenance, cleaners, carers and nurses.
I can't thank you all enough!
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so pleased your Mum is happy at Regency House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sherrie M (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent and take very good care of my mom and other residents.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking your time to review Regency House Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S K (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regency House has provided a fantastic environment to our mother. The staff are excellent and treat their residents as if they are their relatives too. I can't fault them. The rooms are bright, airy and kept at all times clean as well as the facilities provided for the residents. Excellent.
Well done,
keep up the good work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria P (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased my mother is here. When you first arrive there is a community feel. Very clean and staff are excellent, friendly and willing to assist. It also feels very well managed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The move into the Regency House was made effortless by the help and support of the staff for my dad and also his family.
Since being in the home, my dad already looks so much more relaxed and cared for. We could not be more happy with our choice of the Regency House and would recommend it to anyone
in the same position.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D O (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is new to this care home after previously being in a different tone. I can not believe how wonderful, kind and caring. Everybody has been and its so nice to see people and carers treat him like a human. Everyone talks to him like an adult, not a child which unfortunately people tend to so
when you get to a certain age, I feel like, after four years, my dad got his life together.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Friend of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend came to the care home when she was in dire need of care/support in January 2018. I waited to fill in this form to experience what was offered here. Now 4 months on I am extremely happy with her care and support provided here. She has improved week by week and has settled in wonderfully. I
am confident that she is treated with dignity and she is very happy and content since being at this lovely care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine W (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home consistently provides cheerful, professional and warm care for my mother who is 96 years of age. She is safe and happy and responds very well to all the staff with whom she comes into contact. She also participates in activities appropriate to her. Both my sister, who is a retired nursing
sister, and I, a retired headteacher, are very appreciative of this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hallmark Regency House is calculated as follows: ( (307 Excellents x 5) + (17 Goods x 4) ) ÷ 324 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (28)

Meet the Team (3)

Georgiana

Georgiana Ionescu

Job Title: General Manager Joined: 2020

As the General Manager at Regency House, I bring over 13 years of experience as a qualified nurse, having worked in both the NHS and the private sector across various leadership roles. My background also includes a degree in Psychology, which reflects my commitment to understanding and supporting the emotional as well as physical well-being of those in my care.


Caring for people has always been my passion. I value the meaningful relationships I build with residents, their families, and the team, and I am dedicated to ensuring the best possible outcomes for everyone at Regency House. Together, we create a warm and welcoming environment where residents feel truly supported and cared for.

Christine

Christine Ivins

Job Title: Customer Relationship Manager Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Regency House remains a trusted and welcoming choice for quality care

Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Regency House to verify any information. View our terms and conditions. Hallmark Regency House has an Enhanced Service - more info.