Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
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10 113 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.
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Care Provided by Hallmark Regency House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Nursing Care: from £1620

The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in Charge

  • Georgiana Ionescu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Regency House has a car park for visitors and team members

Hallmark Regency House Reviews (113)

10

Hallmark Regency House has a Review Score of 10 (9.957) out of 10, based on 29 reviews in the last 2 years.
Over all time Hallmark Regency House has 113 reviews.

Overall Experience
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  • 7
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Date Published
  • 113
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  • 29
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Reviewer Connection to Hallmark Regency House
  • 44
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Total of 113, showing 101-113
Review from Steffi S (Friend of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend since she moved into the Regency.
I find the staff very friendly, helpful and caring towards her and the other residents. The choice of activities are excellent and varied. My friend is very happy with the care she has received up to date.
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Review from Linda B (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home, staff always available to help and listen, spotlessly clean, and very caring with my dad. Overall excellent.
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Review from L H (Friend of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Regency until she passed away. However, my mother made many friends in the Regency and I have continued to visit them weekly. The staff are very friendly and helpful. We enjoy being friends of Regency House.
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Review from Bernard C (Brother-in-law of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team are really helpful, if I have any questions then they are dealt with straight away, they always keep us informed about any changes. I am extremely happy with the service and I always visit the coffee shop. It is very friendly and relaxed. Everyone is always ready to help and they are very
efficient.
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Review from Kevin R (Nephew of Resident) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff and a lovely environment with good facilities for residents and visitors, a lounge and a coffee shop.
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Review from Alicia O (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding mum a suitable care home has not been easy in Cardiff. Mum is relatively young and we wanted somewhere where she would engage in everyday activities. Since moving mum here, she has improved far more than we expected. She is engaging well with staff and residents. The home is welcoming and there
is always someone to discuss any concerns with. It's been a big choice for mum giving up her home, however, Regency (Hallmark) has helped us all the way.
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Review from S A (Daughter of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given by staff here is excellent, nothing is too much trouble. My father is very happy here, as all his needs are met. If there are any issues they are dealt with and sorted straight away.
He enjoys the activities that are put on buy staff throughout the week. Staff are so friendly, caring
and helpful. I feel relaxed and happy knowing that my father is getting the best care that is possible.
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Review from K B (Relative of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found The Regency to be like a home from home. My auntie has settled in well and always says what good fun she has. She is still highly interested in current affairs and reads the papers daily; and is always up for any activities that The Regency puts on. At age 93, my aunt feels that
this is the best place for her - she is kept active, feels safe and looked after with dignity and respect.
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Review from Heather R (Daughter of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all friendly, helpful, lots of activities for residents. A lot of fund raising i.e BBQ's, theme nights, raffles which are very good.
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Review from Ian L (Friend of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care and staff were friendly. The home was very clean.
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Review from John F (Son of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved at very short notice from hospital to Regency House here in Cardiff in order to be closer to my wife and me. The process of selecting the home was made supremely easy by your customer relationship manager. The subsequent assessment was arranged and carried out with the minimum of
fuss and distress to my mother. On arrival at Regency House mum was offered a spectacular omelette by the catering staff as we had missed lunch, she was very grateful! The consistently excellent care and consideration mum has received from all the staff has been fantastic and is the main reason why she has settled into her new home so well. A very challenging ordeal for mum has been met by kindness and welcome. Thank you.
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Review from Edith S (Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Security (feeling safe and secure) feeling at home with new friends. Socialising cocktail parties etc. I enjoy family atmosphere and the friendship at the Regency.
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Review from Pat T (Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended by a friend. I am here for respite and my health has improved tremendously since the staff have cared and supported me. I have made many friends and I know I would be welcome back at any time.
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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Hallmark Regency House is calculated as follows: ( (332 Excellents x 5) + (15 Goods x 4) ) ÷ 347 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 8 Dec 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Oct 2025

Please contact the home for current vacancies

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Awards / Recognitions (28)

Meet the Team (3)

Madalina

Madalina Blaglosov

Job Title: General Manager Joined: 2015

With over 10 years of experience in the care sector, I’m passionate about creating a home where residents receive the very best care and where my team feels supported, valued, and motivated to give their all. I truly believe that when a team feels happy and empowered, that positivity shines through in the care we provide every single day.


No two days are ever the same here at Regency House, and that’s one of the things I love most about my role. I enjoy solving challenges, supporting my team, and ensuring our residents feel safe, happy, and at home. It’s incredibly rewarding to work alongside such a dedicated group of people who all share the same goal — to make a real difference in the lives of those we care for.


My approach to leadership is centred around teamwork, respect, and kindness. I take pride in creating a positive environment where everyone can thrive and feel proud of the work they do.

Christine

Christine Ivins

Job Title: Customer Relationship Manager Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Hallmark Regency House remains a trusted and welcoming choice for quality care

Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Regency House to verify any information. View our terms and conditions. Hallmark Regency House has an Enhanced Service - more info.