Hallmark Regency House

With over 10 years of experience in the care sector, I’m passionate about creating a home where residents receive the very best care and where my team feels supported, valued, and motivated to give their all. I truly believe that when a team feels happy and empowered, that positivity shines through in the care we provide every single day.

No two days are ever the same here at Regency House, and that’s one of the things I love most about my role. I enjoy solving challenges, supporting my team, and ensuring our residents feel safe, happy, and at home. It’s incredibly rewarding to work alongside such a dedicated group of people who all share the same goal — to make a real difference in the lives of those we care for.

My approach to leadership is centred around teamwork, respect, and kindness. I take pride in creating a positive environment where everyone can thrive and feel proud of the work they do.

I am a highly experienced sales manager with over 35 years of sales and customer relations experience.

I have worked in the healthcare industry for over 16 years and hold a QCF level 3 qualification in Health & Social Care. I am responsible for dealing with all enquiries and admissions into the home. I am passionate about care, a keen networker and am always looking to develop relationships within our local community.

Jenny joined Regency House as the Hospitality Services Manager in 2023. Her role extends far beyond overseeing catering operations; she leads a dedicated team of 25 across domestic services, laundry, the kitchen, and maintenance. With a strong focus on excellence, she ensures that every aspect of the home’s environment, hospitality, and day-to-day presentation meets the highest standards.

Jenny is committed to creating a warm, welcoming, and beautifully maintained setting for residents, enhancing their overall well-being and ensuring their individual needs are consistently met.

In recognition of her outstanding contribution to the sector, Jenny was awarded the Gold Award for Excellence in Catering at the Welsh Care Awards 2025, a testament to her leadership, passion, and unwavering commitment to delivering exceptional hospitality within the home.

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.

In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.