Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
Review Us
9.9 109 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.
Show Hallmark Regency House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Nursing Care: from £1620

The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Georgiana Ionescu (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Regency House has a car park for visitors and team members

Hallmark Regency House Reviews (109)

9.9

Hallmark Regency House has a Review Score of 9.9 (9.948) out of 10, based on 27 reviews in the last 2 years.
Over all time Hallmark Regency House has 109 reviews.

Overall Experience
  • 102
  • 7
  • 0
  • 0
  • 0
Date Published
  • 109
  • 6
  • 12
  • 27
  • 82
Reviewer Connection to Hallmark Regency House
  • 43
  • 24
  • 8
  • 8
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 41-60
Review from David F (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here, it has a very good standard of cleanliness and staff are very dedicated to their job. My mum likes the social life and activities.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for your kind review, it is our pleasure to support and care for your mum. I will pass on your lovely comments to our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum moved here in June 2021, we have been reassured that she is receiving a high level of care. Staff are amenable and professional, showing empathy and understanding to mum and her specific needs. It has been refreshing to witness protocols and procedures being adhered to, with a clear structure
in place that ensures that roles and responsibilities are clearly defined. The management team, family liaison officer, reception personnel, nurses, carers, lifestyle team, and ancillary staff are always approachable and compassionate. They all have a vital role to play in Mum’s care. Mum has had her needs met now that she has been moved to The Regency and we take comfort from the fact that she is now receiving the care that she so deserves. Thank you.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you so much for taking the time to leave such a fantastic review. I have passed all of the wonderful feedback onto the team and they are absolutely thrilled to receive such lovely kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy C (Son of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and facilities were outstanding in helping my mum during a respite care stay. The booking staff accommodated our changing requirements in terms of length of stay in a courteous and flexible way which couldn’t be beaten. The care and nursing staff took great care of my mum and were always friendly
and courteous. I would strongly recommend the home for respite care and longer stays
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to submit such a wonderful review which I will feed back to all of the team who will be really pleased with your kind words. It was no problem whatsoever working with you to extend the stay and we were happy to have mum with us that bit longer.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T C (Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident for several months and I could not be any happier. Choosing to leave my family home was a huge decision but one I am so glad I made. The staff are all wonderful and have made this my home.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you so much for the amazing review. It is wonderful to see how well you have settled with us over the past few months and we love that you are happy in your new home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James K (Grandson of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say I have never seen my gramps happier or healthier since my nan passed away years ago. It is clear to see the effect that living on his own was having on his health as he could hardly move and was fighting constantly to stay awake. Since he has been here, however, his mobility is a
lot better and he is awake and alive every time I see him. Again it speaks volumes about the care and service given at Regency House. It was a long and hard road for my grampy to come to realise that he could no longer live in his home that he has lived in for longer than I have been alive. I honestly believe that if he had ended up anywhere else he would have only got worse so I cannot thank the staff enough for what they have done for him.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you so much for the wonderful review. It is a real pleasure having Gramps with us and he is always deep in conversation with team members and other residents sharing his amazing life experiences. I know he has settled really well and loves having you and the family visit him so often. I will feedback this lovely review to all of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley S (Niece of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with this care home was fantastic, all staff are extremely friendly and made my appointment to see my uncle such a lovely experience, even let our time go over because myself and my uncle were having such a lovely catch up. Honestly couldn’t thank this care home enough for taking care
of my uncle it’s such a fantastic place.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you for such a wonderful review which I will feedback to the whole team. I am really pleased that your visits with your uncle are so happy and I know he really does look forward to spending time with you and the rest of the family. I look forward to seeing you in the garden really soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cath K (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into the home from hospital. He was in a poor way his mobility was very poor, he was lonely, depressed and very withdrawn in himself, he had given up. Since he came to the home in such a short time, there is a remarkable difference. I have my dad back, he is the old dad when Mum was alive.
His mobility is remarkable, he is well looked after by every member of staff right down to the laundry and kitchen staff. He has made friends and is so happy all the time.
I would like to thank the remarkable staff for making this home such a high standard and particularly the personal care they give to all their residents. A special mention to the staff who have given me so much support while I dealt with dad's moving from his home to the care home. I would recommend this care home for its high standard, highly caring staff and a real happy home. Thank you to every member of staff.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

What a wonderful review to receive, thank you so much. It is truly remarkable to see the difference in Dad in such a short time and see how he really has transformed. We love having Dad here at Regency House with us and he keeps the team completely enthralled with his stories as what a remarkable life he truly has had. I will feed the amazing feedback to the whole team as I know how thrilled they will be to read this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanette B (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic place to visit, my mum became a resident here in March 2021, everyone here care assistants, nurses, receptionist, management etc are very welcoming and friendly to my mum and my family. Since she's been here she has come out of her shell baking, planting, playing games and much more. At first,
I was hesitant for her to go to the care home but this place is amazing!
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you so much for your amazing review, we absolutely love having you as a resident in our home and are so pleased that you have settled so well. Your smile and laugh are wonderful and you make the team and other residents smile so much with your brilliant sense of humour and fun.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely love it at Regency House and this is my home where I want to stay forever. The staff are all lovely and look after me so well and the food is fantastic. I feel like I have been here forever.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you so much for your amazing review, we absolutely love having you as a resident in our home and are so pleased that you have settled so well. Your smile and laugh is wonderful and you make the team and other residents smile so much with your brilliant sense of humour and fun.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathlyn T (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at the Regency from hospital in a sorry state, confused and thin losing weight and unfortunately in the middle of lockdown. The care and attention she has received have been amazing and that really doesn’t cover it. The staff take time to show they care and after a trip to hospital I saw
first-hand this care and gentleness in the way mum was treated by the young lady who met us back at the regency at 3 am.
It must be something in the water as my 92-year-old mum has become competitive wining ping pong cornhole and hockey who is this woman?
Whatever you have been doing please keep doing it. It really works.
I will forever be grateful
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old father was admitted to the home for assessment after a ten-week stay in hospital. He has settled in very well, largely due to the care and support of all who work at the home. He is on the nursing ward and has been treated with respect and dignity. It is clear that all the staff we have
met, know who he is and are aware of his particular needs. With current Covid restrictions in place, the home has been meticulous in ensuring the safety of all the residents. We have been kept informed of his progress and well-being and staff are always happy to speak to my sister and me, at any time. This has been very reassuring for us. If it transpires that he will need long-term care that cannot be met at his own home, I have no doubts that the Regency House Care Home is the best possible place for him.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you Robert for taking the time to review Regency House and for your wonderful feedback. Dad has settled in really well and we are so pleased that you and your sister are really happy with the level of care received and with the information and updates provided by the team members you speak to. I will certainly pass on your comments to the team, who will be thrilled with your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Regency House for around 6 months now and in that time I feel as though her demeanour and general quality of life have improved significantly. The staff always appear so attentive and polite and it makes me feel extremely comfortable knowing that mum is in such good hands. Even
with the difficulties that the pandemic has caused, regular contact has been facilitated by other means and this has been so important as a family.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House

Thank you so much for taking the time to review Regency House Khal, we are so pleased that Mum has settled in so well and that you and the family are happy knowing Mum is being cared for so well. We love having Mum here with us and It’s been a real pleasure welcoming you and Dad inside the home to see Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charmaine R (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I absolutely love this place. All the staff are amazing and very helpful, you can see how much they care for the residents.
Reply from Gavyn Bolton, Trainee General Manager at Hallmark Regency House

Thank you so much for taking the time to review us. The team's spirit is certainly raised when we read and see such glowing reviews especially after the hard year we have all experienced. We look forward to welcoming you back to the home soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole S (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad went to Regency House in October 2020. It was very upsetting to see this as he was managed by myself and carers for the previous 5 years following a serious fall. As the Coronavirus pandemic was prevalent I was unable to visit the home prior to my dad's admission, and therefore unable to meet most
of the staff caring for him. The staff I spoke with at the time were all very supportive during this difficult time, and the meetings outside or in the car park were always helpful and informative. Four months later Dad appears settled although missing contact with his family just like everyone else. It is the hard work of the team at Regency that has achieved this by engaging with him and meeting his needs in a variety of ways. He is now enjoying taking part in activities and is interested in watching his sport and tv as before. I am very grateful to see him smile when we speak regularly on zoom. Thank you to the team at Regency House for all your care during this difficult time.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Carole, we really appreciate your kind words and I will certainly be feeding them back to the team. It’s great to see Dad taking part in activities and seeing his competitiveness and love of sports returning. I look forward to sitting down for a cup of tea with you as soon as we can.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single member of staff are always helpful, happy and go out of their way to accommodate any request my mother may have. In the current crisis, they have been exemplary and it has given me great peace of mind knowing my mother is safe, well cared for and happy. Well done everyone. 5 stars from
me!!
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so glad that you are happy with everything here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosalind D (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been looked after very well since the Covid crisis started in March 2020. Mum has remained happy and content even though our visits have been limited. Staff always treat Mum with dignity and respect and have been able to keep me updated on her progress every week. Would recommend Regency
House to anyone considering a nursing home for friend or relative.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We’re glad that your Mum is living with us at Regency House and will continue to ensure she is happy here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Wife of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First experience of a care home but overall it has been a pleasant surprise. The staff are always cheerful, helpful and quick to respond to any queries. The entertainment is plentiful and varied. The home is comfortable, homely and always welcoming.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret C (Daughter of Resident) published on 22 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regency House is a wonderful care home. All the staff are committed and caring, from the managers, care team and domestic team. Nothing is too much trouble for them. My mother has been living at Regency house for almost two years and she loves the home and people. She says all the staff are very caring
and she enjoys all the activities, particularly the gardening.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so pleased your Mother enjoys living at Regency House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D A (Daughter of Resident) published on 22 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and care. My mother is settled, happy and well cared for. Regular entertainment and trips. All carers show personal interest in my mother. I am always treated with respect and sensitivity for my concerns. Wonderfully clean, fabulous coffee area.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for taking the time to review Regency House Care Home. We are so pleased your Mother is settled and happy here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Son of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is very well looked after. Staff know her and treat her as an individual.
Staff very stable - means they all know mum and her needs.
Wide and imaginative - yet appropriate - activities.
Mum was really encouraged to participate (better than her previous nursing home).
Nursing staff know my
mother well and can sense when she is uncomfortable/not on top form.
Reply from Kay Mitchell, General Manager at Hallmark Regency House

Thank you for leaving such a great review. It means a lot to know that both you and your mother are happy with Regency House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hallmark Regency House is calculated as follows: ( (307 Excellents x 5) + (17 Goods x 4) ) ÷ 324 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (28)

Meet the Team (3)

Georgiana

Georgiana Ionescu

Job Title: General Manager Joined: 2020

As the General Manager at Regency House, I bring over 13 years of experience as a qualified nurse, having worked in both the NHS and the private sector across various leadership roles. My background also includes a degree in Psychology, which reflects my commitment to understanding and supporting the emotional as well as physical well-being of those in my care.


Caring for people has always been my passion. I value the meaningful relationships I build with residents, their families, and the team, and I am dedicated to ensuring the best possible outcomes for everyone at Regency House. Together, we create a warm and welcoming environment where residents feel truly supported and cared for.

Christine

Christine Ivins

Job Title: Customer Relationship Manager Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Regency House remains a trusted and welcoming choice for quality care

Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Regency House to verify any information. View our terms and conditions. Hallmark Regency House has an Enhanced Service - more info.