Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
Review Us
10 117 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.
Show Hallmark Regency House on the Map

Care Provided by Hallmark Regency House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Nursing Care: from £1700

The FNC nursing fees are inclusive of NHS funded nursing care which is currently at £224.26 per week. This amount will be deducted from the total cost of a nursing placement. ( Nursing care from £1476 per wk without FNC)

These prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements.

Contact Hallmark Regency House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Regency House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Madalina Blaglosov (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Regency House has a car park for visitors and team members

Hallmark Regency House Reviews (117)

10

Hallmark Regency House has a Review Score of 10 (9.964) out of 10, based on 23 reviews in the last 2 years.
Over all time Hallmark Regency House has 117 reviews.

Overall Experience
  • 110
  • 7
  • 0
  • 0
  • 0
Date Published
  • 117
  • 9
  • 15
  • 23
  • 94
Reviewer Connection to Hallmark Regency House
  • 47
  • 25
  • 8
  • 8
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 117, showing 41-60
Review from S J (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first interaction with the home it's been nothing but a pleasure. From management to the cleaners, every staff member has been amazing.
My mother, including ourselves, were very unsure and apprehensive about homes in general but Regency House Care Home has put all those myths to bed,
and my mother is very happy here.
She is so well looked after and nothing is too much trouble.
Thank you for giving us peace of mind.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for those wonderful words, it has been our pleasure to welcome your mum to Regency House. We are so pleased she has settled in so well and so quickly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine R (Niece of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident in this facility for just over a year and since being here, she has been treated with care and dignity at all times. The activity programme is excellent and she has changed from being depressed and tearful, to happy and positive. I am so grateful to all the staff for bringing
about this change in her. I look forward to my visits every Wednesday, as we have such a lovely time. Thank you to all at Regency House Care Home
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for these lovely comments, we have a great lifestyle team who are very innovative, I will make sure your comments are passed on to all team members.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bethan T (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and support of the care home has been amazing. There is plenty of activities to keep residents stimulated. The care is brilliant and I can relax knowing that my loved one is in a safe environment. Always kept up to date by management if there are any concerns.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for taking the time to write this lovely review, it is a pleasure to support and care for your mother. I will pass your comments on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles S (Son of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Regency House for almost a year, I cannot fault the care she has been given, the carers are dedicated to making sure my mother is treated with dignity and respect, Mum loves all the activities that are on daily 7 days a week, and the food is good too. Management is helpful
and friendly and always available to speak to.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your kind review; we are pleased to hear your mum has settled in so well here at Regency House, and we hope to continue providing her with the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V A (Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at the Regency has been excellent. I can't fault it at all. I really enjoyed the activities. My room is beautiful and the careers can't do enough for me.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for taking the time to let us know about your time here at Regency House, we have loved having you here at and it was great to see you making the most of all the activities, we are delighted that you are so happy with your stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet T (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for nearly two years at Regency. Except for her settling-in period, I cannot fault the care she has been given. Food care, etc, from care staff to management, cleaners, and reception, nothing is too much trouble.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for taking the time to share your feedback with us and your kind words; I will ensure your lovely comments are shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mel D (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident of Regency House Care Home for approximately 6 months now. From the outset, the team have worked diligently to provide a warm and caring environment for her. The wide range of activities provided for the residents is second to none and Mum really appreciates the social contact
that these activities enable her to engage in. The team are so incredibly supportive of family members as well as the residents. This provides a great deal of reassurance.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for such lovely words, it is our pleasure to look after Mum and thank you for your continued support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H S (Friend of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When searching for a respite placement, we were guided by previous experience and were not disappointed. We are delighted that individualised care and support are provided by all the staff here to make the most of the facilities available and to encourage participation in activities offered.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseWe really appreciate your kind comments. We will always do our best to ensure residents and families have the best experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David F (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here, it has a very good standard of cleanliness and staff are very dedicated to their job. My mum likes the social life and activities.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your kind review, it is our pleasure to support and care for your mum. I will pass on your lovely comments to our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum moved here in June 2021, we have been reassured that she is receiving a high level of care. Staff are amenable and professional, showing empathy and understanding to mum and her specific needs. It has been refreshing to witness protocols and procedures being adhered to, with a clear structure
in place that ensures that roles and responsibilities are clearly defined. The management team, family liaison officer, reception personnel, nurses, carers, lifestyle team, and ancillary staff are always approachable and compassionate. They all have a vital role to play in Mum’s care. Mum has had her needs met now that she has been moved to The Regency and we take comfort from the fact that she is now receiving the care that she so deserves. Thank you.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency HouseThank you so much for taking the time to leave such a fantastic review. I have passed all of the wonderful feedback onto the team and they are absolutely thrilled to receive such lovely kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy C (Son of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and facilities were outstanding in helping my mum during a respite care stay. The booking staff accommodated our changing requirements in terms of length of stay in a courteous and flexible way which couldn’t be beaten. The care and nursing staff took great care of my mum and were always friendly
and courteous. I would strongly recommend the home for respite care and longer stays
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency HouseThank you for taking the time to submit such a wonderful review which I will feed back to all of the team who will be really pleased with your kind words. It was no problem whatsoever working with you to extend the stay and we were happy to have mum with us that bit longer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T C (Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident for several months and I could not be any happier. Choosing to leave my family home was a huge decision but one I am so glad I made. The staff are all wonderful and have made this my home.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency HouseThank you so much for the amazing review. It is wonderful to see how well you have settled with us over the past few months and we love that you are happy in your new home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James K (Grandson of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say I have never seen my gramps happier or healthier since my nan passed away years ago. It is clear to see the effect that living on his own was having on his health as he could hardly move and was fighting constantly to stay awake. Since he has been here, however, his mobility is a
lot better and he is awake and alive every time I see him. Again it speaks volumes about the care and service given at Regency House. It was a long and hard road for my grampy to come to realise that he could no longer live in his home that he has lived in for longer than I have been alive. I honestly believe that if he had ended up anywhere else he would have only got worse so I cannot thank the staff enough for what they have done for him.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency HouseThank you so much for the wonderful review. It is a real pleasure having Gramps with us and he is always deep in conversation with team members and other residents sharing his amazing life experiences. I know he has settled really well and loves having you and the family visit him so often. I will feedback this lovely review to all of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley S (Niece of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with this care home was fantastic, all staff are extremely friendly and made my appointment to see my uncle such a lovely experience, even let our time go over because myself and my uncle were having such a lovely catch up. Honestly couldn’t thank this care home enough for taking care
of my uncle it’s such a fantastic place.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency HouseThank you for such a wonderful review which I will feedback to the whole team. I am really pleased that your visits with your uncle are so happy and I know he really does look forward to spending time with you and the rest of the family. I look forward to seeing you in the garden really soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cath K (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into the home from hospital. He was in a poor way his mobility was very poor, he was lonely, depressed and very withdrawn in himself, he had given up. Since he came to the home in such a short time, there is a remarkable difference. I have my dad back, he is the old dad when Mum was alive.
His mobility is remarkable, he is well looked after by every member of staff right down to the laundry and kitchen staff. He has made friends and is so happy all the time.
I would like to thank the remarkable staff for making this home such a high standard and particularly the personal care they give to all their residents. A special mention to the staff who have given me so much support while I dealt with dad's moving from his home to the care home. I would recommend this care home for its high standard, highly caring staff and a real happy home. Thank you to every member of staff.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency HouseWhat a wonderful review to receive, thank you so much. It is truly remarkable to see the difference in Dad in such a short time and see how he really has transformed. We love having Dad here at Regency House with us and he keeps the team completely enthralled with his stories as what a remarkable life he truly has had. I will feed the amazing feedback to the whole team as I know how thrilled they will be to read this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanette B (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic place to visit, my mum became a resident here in March 2021, everyone here care assistants, nurses, receptionist, management etc are very welcoming and friendly to my mum and my family. Since she's been here she has come out of her shell baking, planting, playing games and much more. At first,
I was hesitant for her to go to the care home but this place is amazing!
Reply from Georgiana Ionescu, General Manager at Hallmark Regency HouseThank you so much for your amazing review, we absolutely love having you as a resident in our home and are so pleased that you have settled so well. Your smile and laugh are wonderful and you make the team and other residents smile so much with your brilliant sense of humour and fun.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely love it at Regency House and this is my home where I want to stay forever. The staff are all lovely and look after me so well and the food is fantastic. I feel like I have been here forever.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency HouseThank you so much for your amazing review, we absolutely love having you as a resident in our home and are so pleased that you have settled so well. Your smile and laugh is wonderful and you make the team and other residents smile so much with your brilliant sense of humour and fun.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathlyn T (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at the Regency from hospital in a sorry state, confused and thin losing weight and unfortunately in the middle of lockdown. The care and attention she has received have been amazing and that really doesn’t cover it. The staff take time to show they care and after a trip to hospital I saw
first-hand this care and gentleness in the way mum was treated by the young lady who met us back at the regency at 3 am.
It must be something in the water as my 92-year-old mum has become competitive wining ping pong cornhole and hockey who is this woman?
Whatever you have been doing please keep doing it. It really works.
I will forever be grateful
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old father was admitted to the home for assessment after a ten-week stay in hospital. He has settled in very well, largely due to the care and support of all who work at the home. He is on the nursing ward and has been treated with respect and dignity. It is clear that all the staff we have
met, know who he is and are aware of his particular needs. With current Covid restrictions in place, the home has been meticulous in ensuring the safety of all the residents. We have been kept informed of his progress and well-being and staff are always happy to speak to my sister and me, at any time. This has been very reassuring for us. If it transpires that he will need long-term care that cannot be met at his own home, I have no doubts that the Regency House Care Home is the best possible place for him.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency HouseThank you Robert for taking the time to review Regency House and for your wonderful feedback. Dad has settled in really well and we are so pleased that you and your sister are really happy with the level of care received and with the information and updates provided by the team members you speak to. I will certainly pass on your comments to the team, who will be thrilled with your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Regency House for around 6 months now and in that time I feel as though her demeanour and general quality of life have improved significantly. The staff always appear so attentive and polite and it makes me feel extremely comfortable knowing that mum is in such good hands. Even
with the difficulties that the pandemic has caused, regular contact has been facilitated by other means and this has been so important as a family.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency HouseThank you so much for taking the time to review Regency House Khal, we are so pleased that Mum has settled in so well and that you and the family are happy knowing Mum is being cared for so well. We love having Mum here with us and It’s been a real pleasure welcoming you and Dad inside the home to see Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Hallmark Regency House is calculated as follows: ( (265 Excellents x 5) + (10 Goods x 4) ) ÷ 275 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 12 Aug 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 05 Jan 2026

Please contact the home for current vacancies

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (28)

Meet the Team (4)

Madalina

Madalina Blaglosov

Job Title: General Manager Joined: 2015

With over 10 years of experience in the care sector, I’m passionate about creating a home where residents receive the very best care and where my team feels supported, valued, and motivated to give their all. I truly believe that when a team feels happy and empowered, that positivity shines through in the care we provide every single day.


No two days are ever the same here at Regency House, and that’s one of the things I love most about my role. I enjoy solving challenges, supporting my team, and ensuring our residents feel safe, happy, and at home. It’s incredibly rewarding to work alongside such a dedicated group of people who all share the same goal — to make a real difference in the lives of those we care for.


My approach to leadership is centred around teamwork, respect, and kindness. I take pride in creating a positive environment where everyone can thrive and feel proud of the work they do.

Christine

Christine Ivins

Job Title: Customer Relationship Manager Joined: 2022

I am a highly experienced sales manager with over 35 years of sales and customer relations experience.


I have worked in the healthcare industry for over 16 years and hold a QCF level 3 qualification in Health & Social Care. I am responsible for dealing with all enquiries and admissions into the home. I am passionate about care, a keen networker and am always looking to develop relationships within our local community.

Jenny

Jenny Crofts

Job Title: Hospitality Services Manager Joined: 2023

Jenny joined Regency House as the Hospitality Services Manager in 2023. Her role extends far beyond overseeing catering operations; she leads a dedicated team of 25 across domestic services, laundry, the kitchen, and maintenance. With a strong focus on excellence, she ensures that every aspect of the home’s environment, hospitality, and day-to-day presentation meets the highest standards.


Jenny is committed to creating a warm, welcoming, and beautifully maintained setting for residents, enhancing their overall well-being and ensuring their individual needs are consistently met.


In recognition of her outstanding contribution to the sector, Jenny was awarded the Gold Award for Excellence in Catering at the Welsh Care Awards 2025, a testament to her leadership, passion, and unwavering commitment to delivering exceptional hospitality within the home.

Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Regency House to verify any information. View our terms and conditions. Hallmark Regency House has an Enhanced Service - more info.