Hallmark Regency House

Mill Road, Ely, Cardiff CF5 4AH
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10 113 Reviews
  • Hallmark Regency House, Cardiff
Nestled in the heart of the local community in Ely, Hallmark Regency House is a place residents can live each day to the fullest, providing award-winning residential, nursing and respite care. Residents can also rest assured that all the essentials are covered with Hallmark All-Inclusive.

Moving into a care home can be daunting, but the team’s bighearted approach puts residents and their loved ones at the heart of all they do. As they would have in their own home, loved ones are welcome to pop-by day or night. This welcome is extended to four-legged companions as Regency House will do all they can to move them in with residents.

With a thoughtfully designed layout, residents can enjoy a variety of rooms. A social café is a great place to catch up with friends over a cuppa, and the cosy cinema means keeping up with your favourite programmes is a breeze. The budding green spaces where residents can pot, or potter are the perfect places to discover new passions or simply enjoy the great outdoors. At Regency House, residents live life, their way.
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Care Provided by Hallmark Regency House

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Nursing Care: from £1620

The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Regency House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in Charge

  • Georgiana Ionescu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (10)

Parking

  • Regency House has a car park for visitors and team members

Hallmark Regency House Reviews (113)

10

Hallmark Regency House has a Review Score of 10 (9.957) out of 10, based on 29 reviews in the last 2 years.
Over all time Hallmark Regency House has 113 reviews.

Overall Experience
  • 106
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Date Published
  • 113
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  • 29
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Reviewer Connection to Hallmark Regency House
  • 44
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Total of 113, showing 41-60
Review from V A (Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at the Regency has been excellent. I can't fault it at all. I really enjoyed the activities. My room is beautiful and the careers can't do enough for me.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to let us know about your time here at Regency House, we have loved having you here at and it was great to see you making the most of all the activities, we are delighted…read more
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Review from Janet T (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for nearly two years at Regency. Except for her settling-in period, I cannot fault the care she has been given. Food care, etc, from care staff to management, cleaners, and reception, nothing is too much trouble.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to share your feedback with us and your kind words; I will ensure your lovely comments are shared with the team.
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Review from Mel D (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident of Regency House Care Home for approximately 6 months now. From the outset, the team have worked diligently to provide a warm and caring environment for her. The wide range of activities provided for the residents is second to none and Mum really appreciates the social contact
that these activities enable her to engage in. The team are so incredibly supportive of family members as well as the residents. This provides a great deal of reassurance.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for such lovely words, it is our pleasure to look after Mum and thank you for your continued support.
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Review from H S (Friend of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When searching for a respite placement, we were guided by previous experience and were not disappointed. We are delighted that individualised care and support are provided by all the staff here to make the most of the facilities available and to encourage participation in activities offered.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
We really appreciate your kind comments. We will always do our best to ensure residents and families have the best experience.
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Review from David F (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here, it has a very good standard of cleanliness and staff are very dedicated to their job. My mum likes the social life and activities.
Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House
Thank you for your kind review, it is our pleasure to support and care for your mum. I will pass on your lovely comments to our team.
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Review from A B (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum moved here in June 2021, we have been reassured that she is receiving a high level of care. Staff are amenable and professional, showing empathy and understanding to mum and her specific needs. It has been refreshing to witness protocols and procedures being adhered to, with a clear structure
in place that ensures that roles and responsibilities are clearly defined. The management team, family liaison officer, reception personnel, nurses, carers, lifestyle team, and ancillary staff are always approachable and compassionate. They all have a vital role to play in Mum’s care. Mum has had her needs met now that she has been moved to The Regency and we take comfort from the fact that she is now receiving the care that she so deserves. Thank you.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House
Thank you so much for taking the time to leave such a fantastic review. I have passed all of the wonderful feedback onto the team and they are absolutely thrilled to receive such lovely kind words.
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Review from Andy C (Son of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and facilities were outstanding in helping my mum during a respite care stay. The booking staff accommodated our changing requirements in terms of length of stay in a courteous and flexible way which couldn’t be beaten. The care and nursing staff took great care of my mum and were always friendly
and courteous. I would strongly recommend the home for respite care and longer stays
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to submit such a wonderful review which I will feed back to all of the team who will be really pleased with your kind words. It was no problem whatsoever working with you…read more
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Review from T C (Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident for several months and I could not be any happier. Choosing to leave my family home was a huge decision but one I am so glad I made. The staff are all wonderful and have made this my home.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House
Thank you so much for the amazing review. It is wonderful to see how well you have settled with us over the past few months and we love that you are happy in your new home.
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Review from James K (Grandson of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say I have never seen my gramps happier or healthier since my nan passed away years ago. It is clear to see the effect that living on his own was having on his health as he could hardly move and was fighting constantly to stay awake. Since he has been here, however, his mobility is a
lot better and he is awake and alive every time I see him. Again it speaks volumes about the care and service given at Regency House. It was a long and hard road for my grampy to come to realise that he could no longer live in his home that he has lived in for longer than I have been alive. I honestly believe that if he had ended up anywhere else he would have only got worse so I cannot thank the staff enough for what they have done for him.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House
Thank you so much for the wonderful review. It is a real pleasure having Gramps with us and he is always deep in conversation with team members and other residents sharing his amazing life…read more
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Review from Beverley S (Niece of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with this care home was fantastic, all staff are extremely friendly and made my appointment to see my uncle such a lovely experience, even let our time go over because myself and my uncle were having such a lovely catch up. Honestly couldn’t thank this care home enough for taking care
of my uncle it’s such a fantastic place.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House
Thank you for such a wonderful review which I will feedback to the whole team. I am really pleased that your visits with your uncle are so happy and I know he really does look forward to spending time…read more
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Review from Cath K (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into the home from hospital. He was in a poor way his mobility was very poor, he was lonely, depressed and very withdrawn in himself, he had given up. Since he came to the home in such a short time, there is a remarkable difference. I have my dad back, he is the old dad when Mum was alive.
His mobility is remarkable, he is well looked after by every member of staff right down to the laundry and kitchen staff. He has made friends and is so happy all the time.
I would like to thank the remarkable staff for making this home such a high standard and particularly the personal care they give to all their residents. A special mention to the staff who have given me so much support while I dealt with dad's moving from his home to the care home. I would recommend this care home for its high standard, highly caring staff and a real happy home. Thank you to every member of staff.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House
What a wonderful review to receive, thank you so much. It is truly remarkable to see the difference in Dad in such a short time and see how he really has transformed. We love having Dad here at…read more
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Review from Jeanette B (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic place to visit, my mum became a resident here in March 2021, everyone here care assistants, nurses, receptionist, management etc are very welcoming and friendly to my mum and my family. Since she's been here she has come out of her shell baking, planting, playing games and much more. At first,
I was hesitant for her to go to the care home but this place is amazing!
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House
Thank you so much for your amazing review, we absolutely love having you as a resident in our home and are so pleased that you have settled so well. Your smile and laugh are wonderful and you make the…read more
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Review from E S (Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely love it at Regency House and this is my home where I want to stay forever. The staff are all lovely and look after me so well and the food is fantastic. I feel like I have been here forever.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House
Thank you so much for your amazing review, we absolutely love having you as a resident in our home and are so pleased that you have settled so well. Your smile and laugh is wonderful and you make the…read more
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Review from Kathlyn T (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at the Regency from hospital in a sorry state, confused and thin losing weight and unfortunately in the middle of lockdown. The care and attention she has received have been amazing and that really doesn’t cover it. The staff take time to show they care and after a trip to hospital I saw
first-hand this care and gentleness in the way mum was treated by the young lady who met us back at the regency at 3 am.
It must be something in the water as my 92-year-old mum has become competitive wining ping pong cornhole and hockey who is this woman?
Whatever you have been doing please keep doing it. It really works.
I will forever be grateful
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Review from R C (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old father was admitted to the home for assessment after a ten-week stay in hospital. He has settled in very well, largely due to the care and support of all who work at the home. He is on the nursing ward and has been treated with respect and dignity. It is clear that all the staff we have
met, know who he is and are aware of his particular needs. With current Covid restrictions in place, the home has been meticulous in ensuring the safety of all the residents. We have been kept informed of his progress and well-being and staff are always happy to speak to my sister and me, at any time. This has been very reassuring for us. If it transpires that he will need long-term care that cannot be met at his own home, I have no doubts that the Regency House Care Home is the best possible place for him.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House
Thank you Robert for taking the time to review Regency House and for your wonderful feedback. Dad has settled in really well and we are so pleased that you and your sister are really happy with the…read more
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Review from K S (Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Regency House for around 6 months now and in that time I feel as though her demeanour and general quality of life have improved significantly. The staff always appear so attentive and polite and it makes me feel extremely comfortable knowing that mum is in such good hands. Even
with the difficulties that the pandemic has caused, regular contact has been facilitated by other means and this has been so important as a family.
Reply from Georgiana Ionescu, General Manager at Hallmark Regency House
Thank you so much for taking the time to review Regency House Khal, we are so pleased that Mum has settled in so well and that you and the family are happy knowing Mum is being cared for so well. We…read more
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Review from Charmaine R (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I absolutely love this place. All the staff are amazing and very helpful, you can see how much they care for the residents.
Reply from Gavyn Bolton, Trainee General Manager at Hallmark Regency House
Thank you so much for taking the time to review us. The team's spirit is certainly raised when we read and see such glowing reviews especially after the hard year we have all experienced. We look…read more
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Review from Carole S (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad went to Regency House in October 2020. It was very upsetting to see this as he was managed by myself and carers for the previous 5 years following a serious fall. As the Coronavirus pandemic was prevalent I was unable to visit the home prior to my dad's admission, and therefore unable to meet most
of the staff caring for him. The staff I spoke with at the time were all very supportive during this difficult time, and the meetings outside or in the car park were always helpful and informative. Four months later Dad appears settled although missing contact with his family just like everyone else. It is the hard work of the team at Regency that has achieved this by engaging with him and meeting his needs in a variety of ways. He is now enjoying taking part in activities and is interested in watching his sport and tv as before. I am very grateful to see him smile when we speak regularly on zoom. Thank you to the team at Regency House for all your care during this difficult time.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to review Regency House Carole, we really appreciate your kind words and I will certainly be feeding them back to the team. It’s great to see Dad taking part in…read more
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Review from S C (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single member of staff are always helpful, happy and go out of their way to accommodate any request my mother may have. In the current crisis, they have been exemplary and it has given me great peace of mind knowing my mother is safe, well cared for and happy. Well done everyone. 5 stars from
me!!
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to review Regency House Care Home. We are so glad that you are happy with everything here.
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Review from Rosalind D (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been looked after very well since the Covid crisis started in March 2020. Mum has remained happy and content even though our visits have been limited. Staff always treat Mum with dignity and respect and have been able to keep me updated on her progress every week. Would recommend Regency
House to anyone considering a nursing home for friend or relative.
Reply from Jonathan Walters, Customer Relationship Manager at Hallmark Regency House
Thank you for taking the time to review Regency House Care Home. We’re glad that your Mum is living with us at Regency House and will continue to ensure she is happy here.
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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Hallmark Regency House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Hallmark Regency House is calculated as follows: ( (332 Excellents x 5) + (15 Goods x 4) ) ÷ 347 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Regency House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 8 Dec 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Oct 2025

Please contact the home for current vacancies

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Awards / Recognitions (28)

Meet the Team (3)

Madalina

Madalina Blaglosov

Job Title: General Manager Joined: 2015

With over 10 years of experience in the care sector, I’m passionate about creating a home where residents receive the very best care and where my team feels supported, valued, and motivated to give their all. I truly believe that when a team feels happy and empowered, that positivity shines through in the care we provide every single day.


No two days are ever the same here at Regency House, and that’s one of the things I love most about my role. I enjoy solving challenges, supporting my team, and ensuring our residents feel safe, happy, and at home. It’s incredibly rewarding to work alongside such a dedicated group of people who all share the same goal — to make a real difference in the lives of those we care for.


My approach to leadership is centred around teamwork, respect, and kindness. I take pride in creating a positive environment where everyone can thrive and feel proud of the work they do.

Christine

Christine Ivins

Job Title: Customer Relationship Manager Joined: 2022

With over 35 years of experience in sales and customer relations, Christine brings a wealth of expertise to her role as Customer Relationship Manager at Regency House. Having worked in the healthcare sector for more than 12 years, she combines her deep understanding of customer needs with a genuine passion for delivering exceptional care. Christine recently enhanced her professional qualifications by completing her QCF Level 3 in Health & Social Care.


In her role, Christine expertly manages all enquiries and admissions, guiding families through the process with empathy and professionalism. A natural networker, she is dedicated to building strong relationships within the local community, helping to ensure Hallmark Regency House remains a trusted and welcoming choice for quality care

Wendy

Wendy O'Sullivan

Job Title: Lifestyles Team Leader Joined: 2022

Wendy joined Regency House in January 2022, bringing over seven years of experience in similar roles to her position as Lifestyle Lead. Her dedication to enhancing the lives of residents through meaningful activities and social engagement has earned her the prestigious Gold Award at the Welsh Care Awards, reflecting her passion and commitment to outstanding care.


In her role, Wendy oversees a team of six Lifestyle Assistants, working collaboratively to design and deliver a diverse and engaging activity programme. Her initiatives focus on enriching residents' lives, fostering social connections, and creating a vibrant and inclusive community within Regency House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Regency House to verify any information. View our terms and conditions. Hallmark Regency House has an Enhanced Service - more info.