Head of Hospitality

Job summary

Head of Hospitality
Location: Woodley House (Aylesbury) or Eyre Court (Lincoln) plus Hybrid Working Salary: £75,000 – 80,000 plus car allowance/month

We provide trusted care, support and housing to residents and tenants nationwide with over 70 locations. Our services also extend to adults with learning disabilities and complex needs, nursing and specialist dementia care.  Today, the Trust employs over 6,000 staff and supports more than 4,000 residents and tenants, always focusing on providing compassionate, person-centred care. We strive to be the first choice of care provider for residents, families and our communities. At the heart of this ambition is the experience we bring and create every single day through the meals we serve, the environments we nurture, our people teams and the warmth of every welcome. In this newly create role as Head of Hospitality, you’ll join our senior leadership team in a unique opportunity; leading, inspiring and elevating hospitality standards across our organisation ensuring every home feels not just well led, but truly special.

About the Role You will provide both strategic direction and operational oversight across all hospitality services, including: * Catering & dining experiences * Activities & resident engagement * Housekeeping, cleaning & laundry This is a highly influential role working closely with Registered Managers and central teams to ensure our services are not only compliant but consistently exceptional for our residents.  You’ll help shape the moments that matter: a beautifully presented meal, a meaningful activity, a welcoming entrance, a spotless and homely environment. You’ll lead and support our catering teams to deliver nutritious, delicious meals that residents genuinely look forward to always considering individual needs, preferences and dietary or medical needs.  Activities for our residents are key in supporting wellbeing, connection and joy in everyday life.  You will work to ensure these are consistently delivered by our activities leads in the homes to be engaging, inclusive and enriching.  From the moment someone walks through the door, you’ll ensure our homes feel warm, professional, and inviting; through supporting admissions, housekeeping and laundry services to instil pride in our home environments. We are looking for you to drive quality, compliance and improvement through use audits, feedback and data, ensuring we meet and exceed regulatory standards while always striving for more.  Naturally you will have high standards and see hospitality as key to our service delivery, leading and motivating teams to flourish and be the best they can, whilst supporting growth and sustainability. You’ll contribute to occupancy, our reputation and financial sustainability through strong budget management, supplier partnerships, and high-quality service delivery.  

About You You’ll bring a blend of professional expertise, leadership presence, and genuine warmth. With significant leadership experience in hospitality, catering, housekeeping or service management (ideally within care or multi-site environments) Understand that hospitality is care and plays a vital role in wellbeing and quality in our residents lives Is passionate about high standards, with a keen eye for detail and presentation Can influence and inspire teams across multiple locations Is confident working with data, audits, and feedback to drive improvement Has strong commercial awareness, balancing quality with cost-effectiveness Builds positive relationships with residents, families, colleagues and key external stakeholders at all levels You will have access to your own transport and be able to visit locations across our entire portfolio, with contractual base at either Lincoln or Aylesbury.  

Qualifications & Experience Desirable: Leadership/Management qualification (Level 3+) NVQ Level 3 in Catering/Hospitality (minimum) Level 3 Food Safety (Level 4 desirable) City & Guilds 706/2 or equivalent  If you believe hospitality should be heartfelt, not just functional and you’re ready to lead meaningful change across a growing organisation we would love to hear from you! This role requires a DBS check. We reserve the right to close the role earlier than stated, without notice if we have high levels of applications