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Care Homes Owned by The Orders of St John Care Trust

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Orders of St John Care Trust
The Orders of St John Care Trust (OSJCT) was established in 1991 as a not-for-profit charitable trust.

The second largest not-for-profit care provider in the UK, it currently operates 66 homes and fourteen extra care schemes in four counties (Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire).

With over 3,500 residents in its care and more than 4,800 employees, OSJCT delivers a varied range of care services, including: residential, nursing and specialist dementia care, as well as intermediate, respite and day care. They also offer a domiciliary care service in 14 extra care housing schemes across its footprint.

OSJCT prides itself on supporting residents to live as full a life as possible, in a warm, caring environment that really is a genuine home from home for both residents and their families.

The Orders of St John Care Trust Locations (64)

 - Browse 64 Care Homes owned by The Orders of St John Care Trust
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Wellford Gardens
Park Hill, Wheatley, Oxford OX33 1ND 
10 29 reviews
Wellford Gardens, Oxford, Oxfordshire
"Wellford Gardens has been a very good answer to my particular situation.Having had a knee replacement operation and living alone , two…"   Read all 29 reviews
  • from £1,670 / week
  • 65 Rooms
Location Type Care Home

Wellford Gardens is a purpose-built care home where residents are able to embrace a relaxed, all-inclusive lifestyle. There are 65 bedrooms, each featuring an ensuite wet room, and many boasting ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Monkscroft Care Centre
Shelley Road, Cheltenham GL51 7DP 
9.9 177 reviews
Monkscroft Care Centre, Cheltenham, Gloucestershire
"1000 characters isnt enough to say how much all the staff actually do care and do everything they possibly can to make sure residents are…"   Read all 177 reviews
  • from £1,650 / week
  • 80 Rooms
Location Type Care Home

Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Hartsholme House
Ashby Avenue, Lincoln LN6 0ED 
9.9 100 reviews
Hartsholme House, Lincoln, Lincolnshire
"Visit was to see a lond standing, much loved family friend who always says everyone is so kind at Hartsholme.…"   Read all 100 reviews
  • from £1,080 / week
  • 44 Rooms
Location Type Care Home

Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Lewin House
Belgrave Road, Aylesbury HP19 9HP 
9.9 71 reviews
Lewin House, Aylesbury, Buckinghamshire
"Dad was a resident at Lewin House care/nursing home and fell ill during his first 2 weeks. Dad already lived with Alzheimer's and physical…"   Read all 71 reviews
  • from £1,803 / week
  • 70 Rooms
Location Type Care Home

Lewin House in Aylesbury is a pleasant and lively care home offering nursing and dementia nursing care for 70 individuals spread across four ‘houses’. The enthusiastic and caring team pride ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Chestnut Court
St James, Quedgeley, Gloucester GL2 4WD 
9.8 106 reviews
Chestnut Court, Gloucester, Gloucestershire
"I can't thank Chestnut Court enough! My Mum would have preferred to stay at home forever but, the transition between home (Wales) and…"   Read all 106 reviews
  • from £1,520 / week
  • 80 Rooms
Location Type Care Home

Chestnut Court offers up to 80 residents compassionate, individualised nursing, dementia and respite care in a modern, comfortable environment. Opened in 2009, the home is in an attractive ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Windsor Street Care Centre
35-37 Windsor Street, Cheltenham GL52 2DG 
9.8 120 reviews
Windsor Street Care Centre, Cheltenham, Gloucestershire
"I am impressed with the professional care standard of the home and the excellent nursing care plus access to GP when needed. Staff are…"   Read all 120 reviews
  • from £1,600 / week
  • 81 Rooms
Location Type Care Home

Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Gregory House
Welby Gardens, Grantham NG31 8BN 
9.8 134 reviews
Gregory House, Grantham, Lincolnshire
"My great grandad moved into the home at the beginning of last year. He was looked after by excellent staff. In the end they all called him…"   Read all 134 reviews
  • from £1,045 / week
  • 32 Rooms
Location Type Care Home

Gregory House is registered for thirty-two residents and offers a team of skilled and friendly carers, able to provide care for older people, while also welcoming respite and day care needs. Care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Spencer Court
Union Street, Woodstock OX20 1JG 
9.8 117 reviews
Spencer Court, Woodstock, Oxfordshire
"Having worked in care homes myself over the years, I have seen the full spectrum of care, the good and the not so good. Naturally, I was…"   Read all 117 reviews
  • from £1,595 / week
  • 46 Rooms
Location Type Care Home

Spencer Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia and respite care for older people. Care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Brookside
Ruskin Avenue, Melksham SN12 7NG 
9.8 71 reviews
Brookside, Melksham, Wiltshire
"I have been here for over 3 years now. I like to thank everyone here for what they have done for me, helping me do the correct things.…"   Read all 71 reviews
  • from £1,405 / week
  • 50 Rooms
Location Type Care Home

Brookside is an established care home in Melksham and has been serving the local and wider Wiltshire community for over 40 years. It offers compassionate, individualised residential care for up to 50 ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Dementia Residential Care
Sir Aubrey Ward House
Prospect Road, Marlow SL7 2PJ 
9.8 118 reviews
Sir Aubrey Ward House, Marlow, Buckinghamshire
"Excellent activities, diverse, and inclusive allowing residents to interact and enjoy new experiences. A lot of variety. And families are…"   Read all 118 reviews
  • from £1,440 / week
  • 60 Rooms
Location Type Care Home

Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings. The experienced and friendly care team ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Marston Court
Marston Road, Marston, Oxford OX3 0DJ 
9.8 104 reviews
Marston Court, Oxford, Oxfordshire
"Mum lived at Marston Court for 4 months and, from when we looked around until she left, she and all the family were treated with kindness.…"   Read all 104 reviews
  • from £1,460 / week
  • 39 Rooms
Location Type Care Home

Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Heights
5 Langley Close, Downley, High Wycombe HP13 5US 
9.8 92 reviews
The Heights, High Wycombe, Buckinghamshire
"I have been to about 6 care homes in Warwickshire and Bucks over the last 3 months. This one (The Heights) is by far the best - it deserves…"   Read all 92 reviews
  • from £1,968 / week
  • 90 Rooms
Location Type Care Home

The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Beckside
Middle Street, North Hykeham, Lincoln LN6 9QX 
9.8 94 reviews
Beckside, Lincoln, Lincolnshire
"My mother was only in Beckside for 6 days before she died, but the care she received was very good, also the care given to me was very…"   Read all 94 reviews
  • from £1,090 / week
  • 58 Rooms
Location Type Care Home

Overlooking the local village green, Beckside offers reliable, high-quality care for older people in a comfortable, homely setting. The experienced care team include registered nurses and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Athelstan House
Priory Way, Burton Hill, Malmesbury SN16 0FB 
9.8 86 reviews
Athelstan House, Malmesbury, Wiltshire
"I cannot thank Athelstan House enough for giving me my mum back. My sister and I were so worried about her physical, emotional and mental…"   Read all 86 reviews
  • from £1,550 / week
  • 80 Rooms
Location Type Care Home

Athelstan House is an eighty capacity care home located in Malmesbury, dedicated to person-centred methods and offering quality care for adults diagnosed with health-related needs. The home also ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Longlands
Balfour Road, Blackbird Leys, Oxford OX4 6AJ 
9.8 114 reviews
Longlands, Oxford, Oxfordshire
"My friends husband came into Longlands for respite care. We were all treated with respect and kindness. Her husband was cared for and…"   Read all 114 reviews
  • from £1,260 / week
  • 48 Rooms
Location Type Care Home

Longlands is registered for forty-eight residents and a team of skilled and friendly carers provide residential and early-stage dementia care for older people. Care homes from The Orders of St ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Edwardstow Court
Fosseway, Stow-on-the-Wold, Cheltenham GL54 1FG 
9.7 81 reviews
Edwardstow Court, Cheltenham, Gloucestershire
"Edwardstowe has been amazing. The nursing staff is giving 1:1 attention to both patients and family, with very good feedback. The food is…"   Read all 81 reviews
  • from £1,630 / week
  • 48 Rooms
Location Type Care Home

Edwardstow Court is a premium, all-inclusive care home set in a stunning location within the heart of the picturesque Cotswolds countryside. Just a short five-minute walk from Stow-on-the-Wold, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Isis House Care Centre
Cornwallis Road, Donnington, Oxford OX4 3NH 
9.7 153 reviews
Isis House Care Centre, Oxford, Oxfordshire
"Excellent service from the staff in Honeysuckle - Thanks to Mel, Ellie, Greena, Gemima and all the carers. Mum still remembers all the…"   Read all 153 reviews
  • from £1,535 / week
  • 80 Rooms
Location Type Care Home

Isis Care and Retirement Centre is registered for eighty residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia, respite and intermediate ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
St Wilfrid's Priory Care Home
2 London Road, Arundel BN18 9BZ 
9.7 57 reviews
St Wilfrid's Priory Care Home, Arundel, West Sussex
"Whenever I visit my stepmum, everyone is always welcoming and happy to help or answer any concerns. I can tell that the staff take good…"   Read all 57 reviews
  • from £1,250 / week
  • 24 Rooms
Location Type Care Home

St Wilfrid’s Arundel Priory offers a delightful home environment split across two floors. The private bed-sitting rooms take advantage of the stunning views and offers a peaceful oasis. The home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Grace Care Centre
Whitebridge Gardens, Thornbury, Bristol BS35 2FR 
9.7 54 reviews
Grace Care Centre, Bristol, South Gloucestershire
"We visited my wife's Auntie, who resides at Grace Care Centre. I am really impressed with the professionalism, friendliness and level of…"   Read all 54 reviews
  • from £1,505 / week
  • 51 Rooms
Location Type Care Home

A warm welcome to a ‘CQC Outstanding’ home (March 2026) This modern home has been designed with comfort and well being in mind. To give the support when needed, a friendly, professionally trained ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Whitefriars
St Georges Avenue, Stamford PE9 1UN 
9.7 86 reviews
Whitefriars, Stamford, Lincolnshire
"All residents look well looked after in a calm and caring atmosphere. This is re-assuring for partners and families.…"   Read all 86 reviews
  • from £1,120 / week
  • 57 Rooms
Location Type Care Home

A warm and friendly atmosphere welcomes you to Whitefriars, where professionally trained staff are on hand 24 hours a day, seven days a week to offer you the support you need, when you need ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Stirlings
Garston Lane, Wantage OX12 7AX 
9.7 100 reviews
Stirlings, Wantage, Oxfordshire
"Mum has been in Stirlings for a few months now, she has settled in so well and has made friends with other residents. I have not seen her…"   Read all 100 reviews
  • from £1,330 / week
  • 40 Rooms
Location Type Care Home

Stirlings offers compassionate, individualised residential, early-stage dementia and respite care for up to 40 residents. It has a strong connection with the local community, and has been serving the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Watersmead
White Horse Way, Westbury BA13 3AH 
9.7 113 reviews
Watersmead, Westbury, Wiltshire
"Great care by all the staff, they understand Mums needs and care. When ever they is an issue I am made aware of it straight away. The…"   Read all 113 reviews
  • from £1,380 / week
  • 50 Rooms
Location Type Care Home

Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents. All on one level, this accessible home offers a large ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Skirbeck Court
55A Spilsby Road, Ashlawn Drive, Boston PE21 9NU 
9.7 97 reviews
Skirbeck Court, Boston, Lincolnshire
"From start to finish of my mother-in-law's stay the staff were kind, helpful and fun. Clean and tidy. Will be using for respite in the…"   Read all 97 reviews
  • from £1,030 / week
  • 38 Rooms
Location Type Care Home

Skirbeck Court is registered for thirty-nine residents and offers a team of skilled and friendly carers, able to provide long-term care for older people as well as respite and day care. Care homes ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Lakes Care Centre
Spine Road East, South Cerney, Cirencester GL7 5TL 
9.7 74 reviews
The Lakes Care Centre, Cirencester, Gloucestershire
"I enjoy visiting The Lakes with my PAT dog. It is always clean and nicely presented. The staff are friendly and helpful, and the residents…"   Read all 74 reviews
  • from £1,540 / week
  • 64 Rooms
Location Type Care Home

The Lakes Care Centre is a welcoming, all-inclusive care home set in a breath-taking location, surrounded by nature and scenic views. Residents enjoy bright, spacious interiors with views of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Bemerton Lodge
Christie Miller Road, Salisbury SP2 7EN 
9.7 90 reviews
Bemerton Lodge, Salisbury, Wiltshire
"My partner has been a resident of Bemerton Lodge since May 2025. At Christmas she became very poorly and was admitted to hospital. After…"   Read all 90 reviews
  • from £1,245 / week
  • 56 Rooms
Location Type Care Home

Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Willowcroft
Odstock Road, Salisbury SP2 8BG 
9.7 97 reviews
Willowcroft, Salisbury, Wiltshire
"My mum always maintained that she would never go into a care home, but as her health deteriorated, she became extremely frail and…"   Read all 97 reviews
  • from £1,290 / week
  • 42 Rooms
Location Type Care Home

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care. Care charity and ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Dementia Residential Care
Larkrise
Prescott Close, Banbury OX16 0RD 
9.7 99 reviews
Larkrise, Banbury, Oxfordshire
"My husbands care has been superb. The room is always clean. He eats very well. The staff are friendly and helpful. This nursing home is the…"   Read all 99 reviews
  • from £1,505 / week
  • 60 Rooms
Location Type Care Home

Located in a residential area of Banbury, Larkrise is a 60-bed capacity care home dedicated to person-centred methods. The home offers quality residential, nursing and respite care along with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Westgate House
Millington Road, Wallingford OX10 8FE 
9.7 79 reviews
Westgate House, Wallingford, Oxfordshire
"My Mum was resident in Westgate for over 3 years; she had Alzheimer's/Dementia and passed away in October 2025. She began her stay on…"   Read all 79 reviews
  • from £1,625 / week
  • 61 Rooms
Location Type Care Home

Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care. Care charity and provider The Orders of St John ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Ridgeway House
The Lawns, Wootton Bassett, Swindon SN4 7AN 
9.7 68 reviews
Ridgeway House, Swindon, Wiltshire
"Couldn't ask for anything more from Ridgeway House, the care and kindness that is shown by everyone is exceptional and we are truly…"   Read all 68 reviews
  • from £1,320 / week
  • 43 Rooms
Location Type Care Home

Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Meadows
Britwell Road, Didcot OX11 7JN 
9.6 102 reviews
The Meadows, Didcot, Oxfordshire
"If you are looking for a Care Home for an elderly person, i can recommend without reservation, The Meadows. My Dad has been there for…"   Read all 102 reviews
  • from £1,500 / week
  • 68 Rooms
Location Type Care Home

The Meadows is registered for sixty-eight residents and a team of skilled and friendly carers provide residential, early-stage dementia and nursing care for older people. Care homes from The ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

The Orders of St John Care Trust Reviews (5568)

9.6

The Orders of St John Care Trust has a Group Review Score of 9.6 (9.558) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Review of

Willowcroft

from F B (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum always maintained that she would never go into a care home, but as her health deteriorated, she became extremely frail and vulnerable. After a long hospital stay, she moved into Willowcroft, and despite my anxiety about how she would settle in and mum's initial reluctance, she's adapted really
well. In my view, the staff were key. They are so warm, welcoming and kind. They always greet you with a smile, and nothing is too much trouble. They take great care to support mum in just the right way to meet her specific needs. I'm very happy mum is receiving such excellent care.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you for sharing such a heartfelt review. We understand how difficult and emotional it can be when a loved one transitions into care, especially when it's something they were initially reluctant about. We're so pleased to hear that your mum has settled well at Willowcroft and is feeling supported. Your kind words about our team mean a great deal. Providing warm, compassionate, and person-centred care is at the heart of everything we do, and it's wonderful to know that this has made a positive difference to both you and your mum. We'll be sure to pass your feedback on to the staff, who will be truly touched by your comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Chestnut Court

from J B (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good all round. Would not pick anywhere else for my parents on Maple and Ash.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for your kind words. We're delighted to hear that you've had such a positive experience at Chestnut Court. It means a great deal to us that you would choose us for your parents on Maple and Ash, and we're proud to be able to support them. Your feedback truly motivates our team to continue delivering the highest standard of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Marston Court

from A C (Daughter-in-law of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Marston Court for 4 months and, from when we looked around until she left, she and all the family were treated with kindness. Support has been both caring and professional and we were encouraged to bring in personal belongings and furniture to ensure Mum's room reflected her personality.
This made the transition of moving into a home easier for her. Every member of staff was friendly and never too busy to listen. Activities, both those organised by the activities team, and the one to one care and chats by other staff, ensured that there was a real sense of well being. Mum only lived at Marston Court for a short time but was supported to settle in quickly and feel 'at home'.
The home is spotlessly clean, food is well presented and tasty and smiles, from every member of staff, plentiful. A 'homely home' and one I recommend.
Reply from Helen Dearing, On behalf of the team at Marston CourtWhat a really lovely 5- star review, we are so grateful for your very kind words about our home and team members. We pride ourselves on creating a homely environment and for that to be recognised by residents' families means the world to us. We also really appreciate you recommending us, you cant get a better accolade than that. As you said, your mum wasn't with us long but made a real impact and will be missed. Please do pop in for tea and cake if you're ever nearby, you will always be welcome. Very best wishes from our family to yours.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Willowcroft

from V W (Wife of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Willowcroft for 4 years he has been very well cared for in that time.The staff are friendly and caring treating people with kindness and dignity when they themselves have outbursts to content with from patients. I am always kept informed of any problems arising with my husband.
I have always found the home to be clean and welcoming.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftWe are very pleased to hear that your husband has been so well cared for over the past four years, and that you feel our team provides support with kindness, dignity, and understanding. We recognise that caring for individuals who may experience moments of distress can be challenging, and we truly value your acknowledgement of the compassion and professionalism shown by our staff. It is also reassuring to know that you are kept well informed and that you find the home clean, friendly, and welcoming whenever you visit. Your feedback means a great deal to the team and will be shared with them as encouragement to continue delivering high-quality, person-centred care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
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Review of

Watersmead

from Adrian C (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care by all the staff, they understand Mums needs and care.


When ever they is an issue I am made aware of it straight away.


The food in general the food is of good quality.
Mums room is really suitable for her needs and care, large window overlooking the garden

Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadWe're really pleased to hear that you feel confident in the care your mum is receiving and that our team understands her needs well. Keeping families informed promptly when issues arise is very important to us, so it's reassuring to know this has been your experience. We're also glad you're happy with the quality of the food and that your mum's room is comfortable and well suited to her needs, particularly with the lovely view over the garden. Your kind words are greatly appreciated and will be shared with the team as encouragement to continue providing high-quality, person-centred care.
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  • Cleanliness
  • Treated with Dignity
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Review of

Windsor Street Care Centre

from Drusilla T (Daughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at OSJCT Windsor Street Care Centre since Oct 2024 due to dementia. The home kindly agreed to let me bring her cat over from France, which has been a huge comfort to her and is loved by staff and residents.
The care feels much more personal than what we experienced before - she's
treated as an individual, not just a medical case. Staff are kind, understanding and respectful, and communication is generally good. I'm contacted when needed and management is approachable. Having Polish-speaking staff is also a big plus for her.
The home is clean, homely and welcoming, with a nice garden and activities available.
A couple of areas for improvement: clearer communication between management and staff (e.g. planning around her cataract operation), and the food could offer more variety/quality for the price.
Overall, I'm grateful and reassured she's being well cared for.
Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreWe're delighted your mother has settled in well and that bringing her cat has provided such comfort to her and others. It's wonderful to hear she feels treated as an individual and supported by our kind, respectful team, including Polish-speaking staff who help her feel at ease. We appreciate your positive comments about the homely environment, cleanliness, and activities, and will share this with our team. Your feedback also helps us improve. We recognise the importance of clear communication, particularly around care planning such as her cataract operation, and will review this internally. Additionally, we will pass on your comments regarding food variety and quality to our catering team. Thank you again for your trust and support, it means a great deal to us and reassures us we're on the right path.
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Review of

Hayward Care Centre

from Peter H (Partner of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is the third respite home we've tried and, at carer level, it was the best. First time a proper handover of my partner was achieved. The home was well laid out, clean and well-maintained with a coffee lounge for visitors and easy access to the garden. Carer communication was the reason we've tried
different homes. The Hayward carers were friendly, willing to listen, and responsive. Adequate numbers were available even at weekends, leading to a relaxed atmosphere. Pleasingly, it was rare to see a carer using a mobile phone in the residential areas. The difference in carers was still evident, but the care my partner received was better overall with good attention to the detail (hair, teeth, appearance). I often saw carers engaging with residents when they weren't needed on more urgent tasks. More effort and imagination were put into activities, and carers helped those who had difficulty participating. My partner was smiling and looked well-cared for when she came home after 3 weeks.
Reply from Steve Gardner-Collins, On behalf of the team at Hayward Care CentreThank you for your detailed and positive review of Hayward House. We're delighted to hear this was your best respite experience so far, particularly the smooth handover and strong communication from our team. It's great to know you found the home clean, well-maintained, and welcoming, with thoughtful spaces like the coffee lounge and garden access. We truly appreciate your kind words about our carers. We're pleased they were friendly, attentive, and responsive, and that staffing levels helped create a calm and relaxed atmosphere, even at weekends. Your recognition of their professionalism, focus on residents, and attention to detail in your partner's care means a great deal. We're also glad you noticed the effort put into meaningful activities and resident engagement. Most importantly, it's wonderful to hear your partner returned home smiling and well cared for. Thank you again for your trust and feedback.
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Review of

Spencer Court

from S B (Granddaughter of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having worked in care homes myself over the years, I have seen the full spectrum of care, the good and the not so good. Naturally, I was anxious when we realised my Nan needed residential care. However, Spencer Court has completely restored my faith.
From the very beginning, the team made an emotional
& difficult process feel easy. They are truly wonderful, kind, & nurturing. My Nan has settled in exceptionally well; she is always well-presented, speaks highly of staff, and most importantly genuinely loves the food & drink! No care journey is without its hiccups, but what sets Spencer Court apart is their communication. On a couple of occasions where issues have arisen, the staff have been transparent, communicative, & ensured things were resolved quickly & effectively.
Knowing that she is in the best possible hands gives our family a level of assurance we didn't think was possible. We are so grateful to the whole team for the care & dignity they provide her everyday.
Reply from Helen Dearing, On behalf of the team at Spencer CourtThank you so much for sharing such a thoughtful and meaningful review. We truly appreciate your perspective and are incredibly honoured that we have helped restore your confidence during what can be such an emotional and challenging time. We're delighted to hear that your nan has settled so well, feels happy and comfortable, and enjoys both the care and the food. Your kind words about our team's compassion, professionalism and open communication mean a great deal to us and will be shared with everyone. Thank you for trusting us with your nan's care - your appreciation really does mean the world to our team.
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Review of

Wellford Gardens

from A H (Respite Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wellford Gardens has been a very good answer to my particular situation.Having had a knee replacement operation and living alone , two weeks here meant that I would be well fed and watered and kindly looked after until l could manage again at home.(and thank you for the bath!) Facilities good Care
/support excellent.Cleanliness excellent.Treated with dignity excellent Food and drink, this could have been better., for me the portions were often too big and therefore off putting but I enjoyed the wine! STAFF. These are the most important part of the home and generally they did their job well. Sometimes understandably they seemed a little stressed.Activities, mostly fine and the Saturday event was excellent Management fine as I can tell . Flowers in room fabulous.Reponse to alarm calls excellent (Sorry for the panic in the middle of the night excellently handled)
I think for me my stay has been good value for money and I will certainly use you again .
Reply from Steve Gardner-Collins, On behalf of the team at Wellford GardensThank you for taking the time to share your feedback. We are really pleased to hear that Wellford Gardens was a good support for you during your recovery and that you felt well cared for, safe, and treated with dignity throughout your two week stay. It's especially lovely to know that the team helped you feel supported while you regained your independence, and that simple touches-like the bath and the flowers in your room added to your comfort. We also appreciate your honest comments regarding the food and portion sizes. Feedback like this is important, and we will make sure it is shared with the catering team to help us better tailor meals to individual preferences and reduce any unnecessary waste or discomfort. Your kind words about the staff, activities, cleanliness, and overall care are very much appreciated, and it's great to hear that the response to your needs day and night gave you reassurance. We'd be very pleased to welcome you again.
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Review of

Willowcroft

from J C (Son of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, a resident of Willowcroft, has vascular dementia, and I must say, the care she receives from the staff is above and beyond what her family could give her. It is sad to see one's mother with vascular dementia, and all the issues that encompasses, but to know she is in the best place to suit
her complicated needs, is safe, fed well, clean, and as healthy and happy as can be expected, is a godsend to her family. The staff do an excellent job, and cannot be praised enough. All the staff I have had dealings with at Willowcroft have been first class. Their work and dedication is very much appreciated by me and the rest of my family. Thank you, Willowcroft, for everything you do.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for taking the time to share such a heartfelt review. We truly appreciate your kind words and are grateful for the trust you and your family have placed in us. We understand how difficult it can be to see a loved one living with vascular dementia, and it means a great deal to know that you feel reassured by the care your mother receives at Willowcroft. Supporting residents with complex needs in a safe, comfortable, and compassionate environment is always our priority. Your recognition of our team's dedication and compassion is incredibly important to us. We're proud to hear that your mother feels safe, well cared for, and as happy as possible, and that our staff have made such a positive impression on you and your family. Thank you again for your kind feedback, we will be sure to share your words with the whole team at Willowcroft.
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Review of

Bemerton Lodge

from Shirley W (Wife of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere here is very homely, clean and welcoming. The staff are all very caring and cheerful. My husband is always clean, tidy and relaxed with activities on offer to residents. I was very fortunate to discover this lovely home and very pleased to have my husband so well cared for.
Reply from Steve Gardner-Collins, On behalf of the team at Bemerton LodgeThank you so much for your lovely feedback. We're delighted to hear that you find the home clean, welcoming, and truly "homely", creating that kind of environment is very important to us. It's wonderful to know that your husband feels relaxed, well cared for, and able to enjoy the activities on offer. Your kind words about our team's caring and cheerful approach mean a great deal, and we'll be sure to share your feedback with them. We're so pleased you chose our home, and we appreciate the trust you've placed in us.
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Review of

Bemerton Lodge

from Deborah G (Partner of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been a resident of Bemerton Lodge since May 2025. At Christmas she became very poorly and was admitted to hospital. After five weeks, she recovered, and was able to go back to Bemerton Lodge, where her care needs increased.
The care she receives is second to none, with loving care and
attention to detail.
The staff are friendly and supportive, nothing is too much trouble
Reply from Steve Gardner-Collins, On behalf of the team at Bemerton LodgeThank you for taking the time to share such a thoughtful review. We're really pleased to hear that your partner has been well supported at Bemerton Lodge, especially following such a difficult period over Christmas and her hospital stay. It's good to know she was able to return and that her increased care needs are being met with attention, kindness, and consistency. Your kind words about the team being friendly, supportive, and attentive mean a great deal and will be shared with the staff, who always appreciate knowing their care is making a positive difference.
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Review of

Chestnut Court

from Sandra E (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been on Maple unit in Chestnut Court for 3 years now. The staff on his ward are fabulous!! Nothing is ever too much trouble. They are very professional but also very caring & loving towards my Dad, in fact all the people in their care. Everyone from the domestics to the care leads are wonderful.
Chestnut Court Maple ward was the best decision I made for my Dad and I can not thank them enough. Both their caring & medical knowledge is excellent. Thank you.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for taking the time to share such a heartfelt review. We're truly delighted to hear that your dad has been so well cared for on Maple at Chestnut Court over the past three years. It's wonderful to know that you find the team professional, caring, and attentive, and that nothing is ever too much trouble for them. Your kind words about the whole team, from the care staff through to domestics and care leads, mean a great deal. We will make sure your feedback is shared with everyone, especially those you've mentioned, as recognition like this really reflects the dedication they put into their work every day. We're so pleased that Maple has been the right place for your dad, and we really appreciate the trust you've placed in us.
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Review of

Chestnut Court

from Raymond P (Son of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was moved into Willow last October and then into Maple shortly afterwards. Her care has been excellent throughout this period all the staff are lovely, helpful and very caring, we cannot fault the service my mum has received at all. Beata, Colette and Adam have all been superb, in particular
Beata who we get on with very well and the same with Colette & Adam. Reception are helpful too.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for taking the time to share your kind feedback. We're really pleased to hear that your mum's care at Willow and Maple has been excellent and that you've felt well supported throughout her time with us. It's especially lovely to hear your praise for the team. We will make sure your kind words are shared with Beata, Colette, and Adam, as well as our reception team. They will be delighted to know the positive impact they've had and how much their care and support mean to you and your family. Thank you again for your thoughtful review and for placing your trust in us.
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Review of

Willowcroft

from Neil B (Son of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were in Willowcroft until the end of January, when my mother sadly passed away, the care shown by all the staff members was above and beyond their job description. The care shown to both my parents in the fortnight running up to mum passing was unbelivable, and also to myself and my
two brothers
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you for taking the time to share your experience, and please accept our sincere condolences on the loss of your mother. We're truly grateful for your kind words about the care your parents received at Willowcroft. Supporting both residents and their families during such a difficult time is incredibly important to us, and we're glad to hear that our team were able to provide comfort, compassion, and dignity in your mother's final days. It means a great deal to know that you and your family felt supported as well. Your feedback will be shared with the whole team, who will deeply appreciate your recognition of their care and dedication.
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Review of

Chestnut Court

from Keith D (Husband of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut Court is very clean and warm, it is very welcoming (home from home) All the staff are lovely and know the job at times can be very hard and difficult, but the staff all do it with a smile and get on and do it. Nothing seems to much, and that goes for all staff! Thank you.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for your kind and thoughtful feedback. We're delighted to hear that Chestnut Court feels warm, welcoming, and like a "home from home", that's exactly what we strive to create for everyone who lives with us. Your recognition of our team means a great deal. Care work can indeed be challenging, so it's wonderful to know that the staff's dedication, positivity, and willingness to go the extra mile are making a difference. We truly appreciate your comments and will be sure to share them with the whole team. Thank you again.
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Review of

Spencer Court

from Tory V (Daughter of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was welcomed by friendly, helpful staff. After a few days she was moved into a quieter room with far reaching views which she really likes. The carers are so kind and management helpful and supportive.
Reply from Helen Dearing, On behalf of the team at Spencer CourtThank you for sharing your kind feedback. We're really pleased to hear that your mum felt welcomed by the team and that moving to a quieter room with views has made her more comfortable and happy. It's lovely to know that you've found the carers kind and the management team helpful and supportive. Your comments mean a great deal to us and will be shared with everyone - thanks once again!
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Review of

Whitefriars

from Gerry E (Husband of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All residents look well looked after in a calm and caring atmosphere. This is re-assuring for partners and families.
Reply from Anna Jennings, On Behalf of The Team at WhitefriarsThank you for taking the time to write your review, the team really appreciate the kind feedback.
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Review of

Mulberry Court

from D F (Wife of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very lucky to have found Mulberry Court for my husband. The kind compassionate and hardworking staff give the home real heart. The home manager and her competent caring team should be congratulated.
Reply from Steph Palmer, On behalf of the team at Mulberry CourtThank you so much for your 5 star review, D F. We're so glad how happy you are with Mulberry Court as a home for your husband.
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Review of

Chestnut Court

from C C (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Chestnut Court enough! My Mum would have preferred to stay at home forever but, the transition between home (Wales) and moving in last Friday has been seamless thanks to the Whole Team effort.


She is settled, interacting, communicating better, seems very happy already and is thankful

that we have brought her here.


Immediately her care needs have been addressed and the staff have been so patient and caring with her (and me). I am certainly sleeping better knowing that she is being looked after.


My Mums' smile is back! Thank you!

Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for your kind and heartfelt review. It truly means a lot to the whole team at Chestnut Court. We understand how significant a move like this can be, especially when it involves leaving a much-loved home, so we're really pleased to hear that the transition has felt smooth and reassuring for both you and your mum. It's wonderful to know she's settling in well, engaging with others, and already feeling happy and supported. Our team takes great pride in providing compassionate, person-centred care, so your feedback about their patience and kindness is incredibly appreciated. We're also so glad to hear that you're able to rest easier knowing she's in safe hands, that's just as important. Seeing your mum's smile return is exactly why we do what we do. Thank you again for trusting us with her care.
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Awards / Recognitions (9)

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Frequently Asked Questions about The Orders of St John Care Trust

Costs for care homes owned by The Orders of St John Care Trust

Average costs per week for care homes owned by The Orders of St John Care Trust by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by The Orders of St John Care Trust, based on 64 out of 64 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,384
Residential Dementia Care £1,499
Nursing Care £1,957
Nursing Dementia Care £2,029
All Care Types £1,414
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does The Orders of St John Care Trust own?

The Orders of St John Care Trust own 64 Care Homes.

Which The Orders of St John Care Trust Care Homes have the highest review score?

Wellford Gardens, Monkscroft Care Centre & Hartsholme House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Orders of St John Care Trust to verify any information. View our terms and conditions. The Orders of St John Care Trust has a Platinum Service – more info.