Apple Trees Care and Reablement Centre

Arlington Gardens, Grantham NG31 7GQ

Apple Trees Care and Reablement Centre, Grantham, Lincolnshire
Apple Trees Care and Reablement Centre, Grantham, Lincolnshire
Apple Trees Care and Reablement Centre, Grantham, Lincolnshire

Apple Trees Care and Reablement Centre combines a modern environment with the latest technology to offer residents a real home from home. Spacious bedrooms with en-suite facilities look out onto landscaped gardens with raised planters, vegetable patches and water features, whilst comfortable lounges and friendly dining areas ensure residents can relax and enjoy all the usual home comforts.

A varied programme of events and activities mean that residents can continue to pursue hobbies they enjoy, and also try out something new. The home also has strong links with the local community, and school children and other community groups are regular visitors to the home.

Fresh, seasonal produce is a key ingredient for the home-cooked meals and snacks prepared by the talented chef and kitchen team, who always take into account individual dietary requirements and preferences. Relatives and friends are always welcome to join in at meal times.

The team are available 24 hours a day, seven days a week to ensure that residents have high-quality care and support as and when they need it.

Group: The Orders of St John Care Trust

Person in charge: Denise Booth (General Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Residents Internet Access

Directions:

Apple Trees Care and Reablement Centre is located off Springfield Road in Grantham.

Approaching from the south (Melton Mowbray) use the A607 into Grantham, via the villages of Croxton Kennal and Harlaxton.

If approaching from the East/West, take the A52 into Grantham and then follow signs out of the town towards Melton Mowbray/A607

https://www.google.co.uk/maps/preview/place/Arlington%20Gardens,Grantham,Lincolnshire,NG31%207GQ/

Visiting:

Visitors are welcome into the home at any time.

Parking:

There is plenty of free parking on site at the home, including disabled spaces.

Latest Care Quality Commission* Report on Apple Trees Care and Reablement Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Apple Trees Care and Reablement Centre has a Review Score of 9.7 (9.706)

The Review Score of 9.7 (maximum of 10) for Apple Trees Care and Reablement Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Apple Trees Care and Reablement Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.706 for Apple Trees Care and Reablement Centre is calculated as follows: ( (182 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 248 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Apple Trees Care and Reablement Centre is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Apple Trees Care and Reablement Centre?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Apple Trees Care and Reablement Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Private Carer of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

We believe that our mother is in the very best care facility possible for someone with advanced dementia.
The staff and facilities are first class and they run the home with all protocols and safeguarding measures observed.
We love our mother dearly and it is so wonderful not to have to worry about her knowing that she is being well cared for.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff in Apple Trees are wonderful, they are so kind and lovely.
I would recommend the home to anyone I knew, they are so caring and helpful and do everything they can to help the residents, they work very hard.
Sometimes could do with some more staff on for a little more help.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Pleasant surroundings and carers that care. There is a nice atmosphere which my Aunt appreciates.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Appletrees exceeded all expectations for the facility itself, the staff and the care provided. Nothing was too much trouble and the genuine care and compassion was something very special. I could not rate it highly enough.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All my mother's cares are met. Staff very caring. Any problems, which have been small and not care related, have been quickly dealt with. I highly recommend this care home.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are mostly very impressed with Apple Trees. Most of the staff are hardworking and very caring. It is the best care home that I have ever visited. I feel the fees are very expensive. The costs increased over 10% this year, which feels exorbitant in the current economic climate.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The staff are friendly and welcoming There also seems to be good rapport between the members of staff. The staff are friendly disposed to the residents, giving direct help or simple encouragement according to need.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Care home is modern, clean smelling, with ample lounges and kitchens. Security is good as are requirements for hand hygiene and personal care. Staff are welcoming, very caring and smart, However, they are always under pressure.
There are many activities arranged and the outside space is very pleasant. The gardens are well kept. The IT department have been excellent in resolving issues with TV connection, to enable to father to watch rugby.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

When I have visited I have found the staff to be friendly and welcoming. They talk to residents with care and compassion nothing is too much trouble. The home is always clean and tidy, the food is well cooked and nicely presented with a good choice. I cannot speak too highly of Apple Trees.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is very well looked after. She has a gel wheelchair supplied by Apple Trees that is excellent for Mum's lack of mobility. We have noticed when she is using this chair she can be much more alert and it makes her more sociable watching the world go by.
The staff are very good to her, keeping her clean and fed.
My only criticism is the fact that her room is looking a little tired and the overhead light shade could be an uplighter.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Denise Booth, Home Manager at Apple Trees Care and Reablement Centre responded to this review on 19 Oct 2017:

Thank you for taking the time to give us your feedback and for the lovely comments you have made about our home. Regarding the comment about your mother’s room, I can confirm that instructions have been passed to our handyman to redecorate and to purchase a new uplighter shade as soon as possible. Should you wish to discuss anything further please pop and see me next time you are visiting the home.

Access to Apple Trees is unrestricted, so I can visit anytime. The carers and staff are well trained to understand and manage the many twists and turns of dementia sufferers.
I am very impressed with the way all aspects of how the condition affects residents, is accommodated.
There is free access to the facilities, so I can use the kitchen to provide mother with coffee (tea and snacks).
The communal spirit is excellent as carers love to sit and talk with the residents.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Staff took wonderful care of my father, especially when he needed it most.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having viewed a number of care homes, this one ticked all the boxes for the resident I take care of.
A first class service all round.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sadly mum passed away at Apple Tree in June 2017.
Her journey was a troubled one having more than one impediment, however, I feel privileged to have found Apple Tree who managed all my mother's complex needs with professionalism and humanity.
There are too many people to name who need recognition for what they do every day but I wish to say thank you all from the bottom of my heart.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

As my uncle moved into the final months of his life. Every care and love were given. The senior carers liaised with the GP and medical team eventually with the hospital teams. Always with my uncles best at the forefront. My uncles last week was spent at the care home among loving friends. It was obvious to me that he was so much more relaxed. The final days was spent in a loving atmosphere with voices around. Very important that uncle didn't feel alone. My sincerest thanks to everyone at Apple Trees who project genuine warm family feeling.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience watching the care of my mother at Appletrees has led me to full confidence in the care at the home. The staff have taken over all the day to day care smoothly and efficiently. The service provided cover all my mother's needs from the personal care issues to the social aspects of life. The family have full access to visit and reluctance from the staff. My mother feels safe, happy and cared for at Appletrees. I have no worried about her wellbeing.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very friendly and caring staff who have the patience of a saint. Mum was welcomed into the reception area and settled in very quickly due to the staff and the support given to her.
I would definitely recommend Apple Trees to anyone that needs recuperation or care after leaving hospital or respite. I would like to thank all the staff for their support and care that mum received. It's a big relief to know that she is well cared for and takes the pressure off us.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

What a marvellous meal we had. My family joined me for Sunday lunch.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Apple Trees has been home for over 18 months to a wonderful lady that I had the pleasure of being a personal support and friend too until the 12th of July when she finally passed away. AppleTrees have been constantly supportive to myself and my friend. It felt difficult at first for both the carers and myself because I'm not sure it's normal to have a private paid carer when living in a residential home but as time progressed they realised I was there to ensure her high maintenance medical needs were supported and because of her anemia I would support her meals times etc to help them so they could continue to support other residents. There are some fantastic staff and true carers at apple trees and in her final days showed real support and professional care to her and myself. I'm so pleased she was brought to Apple Trees to live our her days. I miss the place so much and that I plan to offer my services and hopefully become bank staff at weekends when needed. Thank you guys xxx

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I have two close relatives in Apple Trees and they have both been there since close to opening.

The path through other care homes, that eventually led us to Apple Trees was not a particularly happy one. They had both been in another care home in the area and had very poor treatment. Through a professional adviser in care we discovered Apple Trees, moved both of them into Apple Trees and haven't looked back since.

Of course dementia is a very challenging condition. But the staff at Apple Trees have the facilities, training and staffing levels to properly care for residents, to work with them in a calm and supportive way.

I cannot speak highly enough of Apple Trees. Calm, all appropriate staff know the residents and they CARE.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Husband went into Apple Trees for respite care. We were welcomed into the care home as part of a family and instantly felt the support and professional care we were needing. My husband is treated with great dignity and respect at all times and the staff always have time to answer of our questions. Great consideration is given to their dietary requirements and the meals are both delicious as well as nutritious. Every afternoon there is some sort of activity to stimulate the residents. No one desires their situation that Alzheimer's presents but we feel we have second home.

How likely would you be to recommend Apple Trees Care and Reablement Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Denise

Denise Booth

Job Title: General Manager

Joined: 2003

Description:

Our residents at Apple Trees Care and Reablement Centre are looked after by a team of support workers dedicated to providing high quality Person Centred Care.
The team consists of the General Manager who is supported by a Care Services Manager , a Burser and Admin Assistant and support workers.

Denise Booth has 12 years of care experience, commencing employment with the Orders of St John Care Trust in 2003 as a care assistant and with support and training of St John Care Trust her career progressed to Manager in 2011, and General Manager in 2014.

Denise has always found supporting residents to live fulfilled and purposeful lives a very rewarding experience. Denise strongly supports good community links which is beneficial for residents to continue to feel part of the community. With a team of support workers who engage residents in daily living tasks.

Denise has qualification of NVQ 3 and NVQ 4 and is completing Diploma Level 5 in Management. Denise has completed numerous short courses covering all aspects of care.

Denise has City and Guilds 7300 Training Qualification and understands that residents receive the best care from supported, well trained and skilled team in the home.

Denise received the Bronze Medal Of Merit by the Order Of Malta in June 2011 for being dependable, thoughtful and caring, of which she is very proud.

Shelly

Shelly Perry

Job Title: Care Services Manager

Joined: 2016

Description:

Shelly has worked at Apple Trees since May 2016.

Shelly has had a long career in care and spent several years working in Spain before returning to the UK to continue has career. In her spare time she enjoys cooking and spending time with her family.

She says that her door is always open and invites families to pop in, say hello and share celebrations or concerns.

Julie

Julie McGrath

Job Title: Activities Coordinator

Joined: 2016

Description:

Julie has worked at Apple Trees since June 2017, previously working at Vale Garden Houses.

Julie enjoys planning and facilitating a wide range of stimulating activities, promoting independence to meet our residents' lifestyle choices.

Julie has recently undertaken minibus training and takes the residents out on weekly outings.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Apple Trees Care and Reablement Centre