Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG
Review Us
9.8 114 Reviews
  • Windsor Street Care Centre, Cheltenham
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven. The home also offers physiotherapy at an additional cost.

There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.

Typical daily activities might include:

•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.
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Care Provided by Windsor Street Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1555 – £1660
  • Self-Funded Residential Dementia Care: £1660 – £1765
  • Self-Funded Nursing Care: £1963 – £1963
  • Self-Funded Nursing Dementia Care: £1963 – £1963
  • RESPITE Self-Funded Residential Care: £1745 – £1870
  • RESPITE Self-Funded Residential Dementia Care: £1865 – £1990
  • RESPITE Self-Funded Nursing Care: £2158 – £2158
  • RESPITE Self-Funded Nursing Dementia Care: £2158 – £2158

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Helen Hews (Acting Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.

Windsor Street Care Centre Reviews (114)

9.8

Windsor Street Care Centre has a Review Score of 9.8 (9.844) out of 10, based on 20 reviews in the last 2 years.
Over all time Windsor Street Care Centre has 114 reviews.

Overall Experience
  • 96
  • 16
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Date Published
  • 114
  • 5
  • 10
  • 20
  • 94
Reviewer Connection to Windsor Street Care Centre
  • 42
  • 17
  • 11
  • 11
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
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  • 2
  • 1
  • 1
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Total of 114, showing 1-20
Review from M R (Respite Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived mid mid-June 2025. I would like to say a massive thank you for all your care. I am going to miss you all.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Windsor Street Care Centre
Thank you so much for taking the time to review us! We're delighted to hear you're so happy with the care you've received at Windsor Street, and if there's ever anything more we can do to support you,…read more
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Review from B S (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was an emergency admission for End of Life Care at the end of June. She found the change from home to Windsor Street Balmoral Unit difficult to begin with, the Carers and Senior Staff were absolutely brilliant with her and both my Mother and I and my daughter were soon feeling one of the
'family' - the dedication was so warming and happy, Mum thrived there for so much longer than the Doctors anticipated which for her and us her family was comforting even though we knew the end was near.
During the final hours the ' Team' were wonderful at seeing to Mum and our needs too - we felt the love and care immensely.
After Mum passed away Claire and Alena took care of Mum whilst my daughter and I had a walk, they made Mum look so beautiful and peaceful in her bedroom. Mum couldn't have been in a better Care Home than St John's Windsor Street, Prestbury Cheltenham.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Windsor Street Care Centre
We're so grateful to you for taking the time to share this lovely review. Your kind words mean so much to the whole team. It was a real privilege to care for your mum, she was a lovely lady and we're…read more
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Review from Sally S (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in the care home for a short stay. Very pleased with the care.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Windsor Street Care Centre
Thanks so much for taking the time to review us. We're so pleased your mum enjoyed her stay with us. If there's ever anything more we can do for you or her, please do let us know.
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Review from A J (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Windsor Street Care home into an assessment bed.
I have been more than impressed with the standard of care, courtesy and respect shown to my father and also towards me.
Nothing was ever to much trouble.
Everyone from the people on reception, the carers and nurses.
Everyone
involved with looking after my father were fantastic.
I'd just like to say a really sincere thank you.
Kindest regards
Reply from Rhiannon Freeman-Gray, on behalf of the team at Windsor Street Care Centre
Thank you so much for this lovely review! The whole team really appreciate your kind words and we're delighted you're so happy with the care your father received. If there's ever anything more we can…read more
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Review from Jamie W (Son of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the staff and extended team at Windsor Street. Excellent communication from the first point of contact and throughout the stay. Care staff are warm hearted and focused on the residents, with a good time dedicated to family to share info and updates. This was our first
care home experience, and it was a positive one. Thank you to you all.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Windsor Street Care Centre
Thank you so much for this lovely review! We're delighted to hear you were so happy with the care your loved one received during their stay at Windsor Street. If there's ever anything more we can do…read more
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Review from C L (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into Windsor Street as he was to thriving at home. He was here to be assessed initially, he would not interact. Six weeks later, he is eating, drinking, and interacting with residents and staff. He has felt safe and been extremely well looked after throughout his time. All the staff are
amazing, respectful to my dad. I can't thank them enough.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Windsor Street Care Centre
Thank you so much for sharing this fantastic feedback. We're delighted your dad felt so well looked after by the Windsor Street team and if there's ever anything more we can do, please just ask.
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Review from L C (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad arrived from hospital following a nasty fall. His mobility and mental capacity had been badly affected. His admission was sympathetic and all the staff have been extremely understanding and caring. He has received help to improve his mobility and cognitive skills. The room is always clean and tidy,
and his clothes are changed as often as required. Very impressed with everything.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Windsor Street Care Centre
We really appreciate you taking the time to write us this lovely review. We're delighted that both you and your Dad are happy with the care he has received and if there's ever anything more we can do,…read more
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Review from A J (Son of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed with you at Windsor Street for a month and kept telling me that everyone is lovely! (carers) Some of the residents were a bit trying... but she will be going home for a trial period.
I have found the staff to be brilliant! Very helpful and talkative when greeted and give good information
on mums daily progress and activities.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
Thank you for your feedback, we really appreciate it. It has been a pleasure to be able to care for your mum and if there is ever anything more we can do to support your family, please just let us…read more
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Review from Nicola F (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are always very happy and look after everyone very well.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
That's very kind of you to say, thank you. We all appreciate you taking the time to write us a review and for sharing your feedback.
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Review from Ian S (Son of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved in to Windsor Street Care Centre with my stepmother in 2020, which was a difficult time for everyone but from the first day the staff took time and trouble to help them settle. Dad had Alzheimer's and received really outstanding care throughout his illness. He used to say it was like
staying in a hotel but with people there all the time to look after him.
I also saw my step mums health and wellbeing improve as the staff helped her so sensitively to let go of the need to care for Dad herself.
Perhaps most importantly the end of Dad's journey was also a very special time. The staff worked hard to make sure he was well cared for right up to the end and the communication with the rest of the family was sensitive and timely. He was content to the end and had a peaceful passing.
We had his wake at Windsor Street too, which was another very special occasion for all of us, with very personal support from the whole team at Windsor St.
Thanks to everyone for all of this.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
We are all so sorry for your loss. It was a privilege to be able to care for your father, and your stepmother, and it was an honour to have his wake here too. We really appreciate you taking the time…read more
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Review from R S (Son of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was transferred from hospital and all the staff particularly the deputy manager were helpful, caring, responsive and attentive to my mother's needs. Thank you.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
We're delighted to have your mum with us at Windsor Street. Thank you for taking the time to write us a review, and if there is anything more we can do to help your mum, please don't hesitate to ask.
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Review from T R (Daughter of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 94-year-old Mum moved into Hampton in 2023 and from the very first day to the present, the staff have made Mum feel so welcome and loved - I live in Sydney and this is my 2nd visit - and the entire time I've been here I've only seen 100% dedication and care from the staff. They are like family -
professional, thorough and loving. When I leave to return to Australia my heart is full - Mum has improved in her health with being stimulated with activities and interacting with carers and residents. Thank you so much.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
We really appreciate you taking the time to write us a review, thank you. It's a pleasure to have your mum with us, and if there is anything more we can do to support her, or you, please don't…read more
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Review from J H (Daughter-in-law of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first-class home that cares for its residents, has been consistent in its care for the past two years, nursing our loved one through Covid twice and bringing them back to good health. Couldn't ask for more.
Reply from Helen Dearing, on behalf of the team at Windsor Street Care Centre
What a lovely review, we are so grateful. It's an absolute pleasure caring for your loved one. We like to think we are a first-class home and do everything we can to make sure this is the case. For…read more
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Review from A N (Friend of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was an assessment resident and now I am joining the Knit and Natter group of activities while visiting some friends.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
Thank you very much for taking the time to write us a review and for sharing your experience of Windsor Street. It was a pleasure to have you staying with us and we're delighted that you're continuing…read more
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Review from V W (Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came here I was very unwell. I went in the wheelchair because the lift was broken so I couldn't use the stretcher from the ambulance. I've been in bed for a month. I spent one day in bed and then I recovered. Now I feel much better. I am able to join in the dining room for lunch and join in activities,
especially in arts as it is important to me.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
Thank you for your kind words - we really appreciate your feedback. It's a pleasure to have you staying with us, and we're delighted to see you going from strength to strength. We're pleased to hear…read more
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Review from B H (Respite Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just here for a month. Very impressed, especially by the staff, who were welcoming, anxious to see that all was well and would go out of their way to be of assistance. A memorable experience. Rooms satisfactory, food fine enough, perhaps becoming a little boring - no fresh fish? But will only come back
if I win the lottery!
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
Thank you very much for taking the time to share your experience of staying with us at Windsor Street - it means a great deal to the whole team. It was a pleasure to have you with us, and you are…read more
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Review from R F (Brother-in-law of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nicest most friendly care home I've visited. All the staff are extremely efficient and kind. Nothing is for show as I visit at different times and on different days. Residents are very well cared for and where possible, every effort is made to keep them stimulated and happy. There are plenty of
events to celebrate the seasons of the year. The food is great too!
Reply from Helen Dearing, On behalf of the team at Windsor Street Care Centre
Wow, that's quite a bold statement and one we absolutely love! We think our home is the most friendliest too. Thank you for your kind words, our staff will be over the moon to read your review. Do…read more
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Review from Sharon S (Granddaughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough for the care and support that they gave my nan, nothing was too much trouble. All the staff on Balmoral were amazing but three nurses in particular went out of their way to make me feel at ease and kept me updated on her progress.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
It was a privilege to care for your nan. Thank you for your kind words and for taking the time to write us a review. If there is anything more we can do to support your family, please just let us…read more
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Review from N C (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
Thank you for taking the time to write us a review. I will make sure the team sees it as they really do appreciate your feedback. I'm glad we have been able to support your family.
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Review from J F (Cousin of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were nervous about our relative entering a care facility as it was unknown to us and there was the need for palliative care. We were soon put at ease by management and staff. Over the time we spent there, we witnessed the staff go above and beyond for all their residents and the level of care and
friendliness was amazing. Thank you to all.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre
Thank you for your feedback and for taking the time to write a review. It was an honour to be able to support your family during this difficult time.
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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Windsor Street Care Centre is calculated as follows: ( (199 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 231 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Beata

Beata Beevor

Job Title: Activities Coordinator Joined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.


Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.


In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.

Frequently Asked Questions about Windsor Street Care Centre

What types of Care is Windsor Street Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Windsor Street Care Centre have?

There are 81 Single Rooms.

What are the Facilities & Services at Windsor Street Care Centre?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Street Care Centre to the centre of Cheltenham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Street Care Centre to verify any information. View our terms and conditions. Windsor Street Care Centre has an Enhanced Service - more info.