
The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.
To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to...
Care Provided by Windsor Street Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Windsor Street Care Centre for full pricing details and T&Cs.
Contact Windsor Street Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Helen Hews(Acting Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors welcome at any time.
Parking
- Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.
Windsor Street Care Centre Reviews (125)
Windsor Street Care Centre has a Review Score of 9.9 (9.855) out of 10, based on 25 reviews in the last 2 years.
Over all time Windsor Street Care Centre has 125 reviews.
I felt very welcomed there every time I visited my mum.
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that your mum was treated with care, dignity and respect during her stay, and that you always felt welcomed when you visited. It's wonderful to know you enjoyed the warm atmosphere in the home and seeing residents...
My mother has been at Windsor Street for a year now, after an initial 3 week respite care stay. It was her decision to stay permanently. She was always adamant that she didn't want to go into a care home. It has given her a feeling of belonging. She goes to the entertainment and is always saying how great it is. She enjoys eating her meals with her fellow residents. She is extremely well cared for and is happy. She's had a couple of falls and is attended to straight away, whereas at home she would be on the floor for hours. Highly recommend it.
Thank you so much for taking the time to share your wonderful review. We're delighted to hear that your mum has settled so well at Windsor Street and that what began as a respite stay has become a place where she feels happy, supported and has a real sense of belonging. It's lovely to know she's...
The most wonderful care home. Have looked after my dad wonderfully since my mum passed 2 years ago. When my brother died unexpectedly in February they went above and beyond to get him to the funeral which was an hour away, and cared for him throughout. I can't thank then enough for everything they have done for our family. Thank you.
Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that your dad has felt cared for and supported during such a difficult time for your family. We were honoured to help him attend your brother's funeral and to support him...
My friend is so well looked after. The staff are delightful, and nothing is too much trouble.
Thank you for your wonderful review. We're delighted to hear that your friend is being so well looked after and that our staff have made such a positive impression. Creating a warm, supportive environment where nothing is too much trouble is exactly what we strive for every day. Your kind words mean a great deal to the whole team.
The care centre is immaculately clean and organised. The reception area is more like a hotel! Our relief at knowing mum is safe and cared for is so very much appreciated. Thank you all for doing a wonderful job.
Thank you so much for your incredibly kind and thoughtful review. We are truly pleased to hear that your mum has settled in well at Windsor Street Care Centre following what must have been a very difficult and unexpected time for your family. It means a great deal to the whole team to know that you...
The care feels much more personal than what we experienced before - she's treated as an individual, not just a medical case. Staff are kind, understanding and respectful, and communication is generally good. I'm contacted when needed and management is approachable. Having Polish-speaking staff is also a big plus for her.
The home is clean, homely and welcoming, with a nice garden and activities available.
A couple of areas for improvement: clearer communication between management and staff (e.g. planning around her cataract operation), and the food could offer more variety/quality for the price.
Overall, I'm grateful and reassured she's being well cared for.
We're delighted your mother has settled in well and that bringing her cat has provided such comfort to her and others. It's wonderful to hear she feels treated as an individual and supported by our kind, respectful team, including Polish-speaking staff who help her feel at ease. We appreciate your...
I am impressed with the professional care standard of the home and the excellent nursing care plus access to GP when needed. Staff are friendly and supportive. Meals look appetising and are generally appreciated by my sister. The environment of the home is well maintained and welcoming. My sister is in the latter stage of Alzheimer's/dementia and is supported fully in her daily living by staff.
Thank you so much for your kind and thoughtful feedback. We're delighted to hear that you've been impressed with the professional standards of care, our nursing support, and the accessibility of GP services when needed. It's especially reassuring to know that our team's friendliness and support...
He is happy here, calls the staff his extra family, which shows how much he thinks of them. All staff are really caring and helpful, and nothing is too much trouble. Couldn't have picked a better home for him.
Thank you so much for your kind words. We are thrilled to hear that he feels happy and at home with us, and it means a lot that he sees our staff as his "extra family." Our team takes great pride in providing caring and supportive care, and your feedback is a wonderful acknowledgment of their hard...
It is a refleif to know that my wife is in such caring hands 24/24 - she has been ill from a winter virus recently and so how the team have found an even higher level of care and sympathy for us both. Medical help was on hand in just a few hours of the problem developing! This is her 3rd year and no complaints. The team are her extended family.
Thank you so much for your kind words. We are delighted to hear that your wife has been well cared for, especially during her recent illness. Providing compassionate, responsive care is at the heart of everything we do, and it's wonderful to know our team's efforts have made a difference for both...
I appreciate the support I've received because I honestly don't know how I'd manage without it. Thankyou!!!
Thank you so much for your kind words. We're delighted to hear that Windsor St Day Care has been able to support both you and your mum, and that the care and flexibility of our team has made a positive difference to your daily life. Knowing that your mum feels well looked after while you can...
she loved it immediately and wanted to stay there and then!! they made arrangements to pick her up shortly afterwards and she couldn't have been happier. i made a surprise unannounced visit last month and she was really content there and enjoying life.
Thank you so much for taking the time to share this lovely review. We're really grateful to you for trusting us during what can be such a difficult and emotional transition, and we're delighted to hear how positive the experience has been for both you and the lady you support. It's wonderful to...
We are very grateful for the care and compassion shown to my Mother throughout her stay at Windsor Street. The staff made her feel comfortable and treated her with kindness and respect. We would also like to thank all staff there for their thoughtfulness towards us as a family.
Thank you for your lovely feedback, the team will be really pleased to read such kind words and it is lovely to see all the 5 starts.
I arrived mid mid-June 2025. I would like to say a massive thank you for all your care. I am going to miss you all.
Thank you so much for taking the time to review us! We're delighted to hear you're so happy with the care you've received at Windsor Street, and if there's ever anything more we can do to support you, please do get in touch!
During the final hours the ' Team' were wonderful at seeing to Mum and our needs too - we felt the love and care immensely.
After Mum passed away Claire and Alena took care of Mum whilst my daughter and I had a walk, they made Mum look so beautiful and peaceful in her bedroom. Mum couldn't have been in a better Care Home than St John's Windsor Street, Prestbury Cheltenham.
We're so grateful to you for taking the time to share this lovely review. Your kind words mean so much to the whole team. It was a real privilege to care for your mum, she was a lovely lady and we're so sorry for your loss. If there's ever anything more we can do for you or your daughter, please don't hesitate to ask.
Mum was in the care home for a short stay. Very pleased with the care.
Thanks so much for taking the time to review us. We're so pleased your mum enjoyed her stay with us. If there's ever anything more we can do for you or her, please do let us know.
I have been more than impressed with the standard of care, courtesy and respect shown to my father and also towards me.
Nothing was ever to much trouble.
Everyone from the people on reception, the carers and nurses.
Everyone involved with looking after my father were fantastic.
I'd just like to say a really sincere thank you.
Kindest regards
Thank you so much for this lovely review! The whole team really appreciate your kind words and we're delighted you're so happy with the care your father received. If there's ever anything more we can do for you, please do get in touch.
We have nothing but praise for the staff and extended team at Windsor Street. Excellent communication from the first point of contact and throughout the stay. Care staff are warm hearted and focused on the residents, with a good time dedicated to family to share info and updates. This was our first care home experience, and it was a positive one. Thank you to you all.
Thank you so much for this lovely review! We're delighted to hear you were so happy with the care your loved one received during their stay at Windsor Street. If there's ever anything more we can do for you or your family, please do get in touch.
Dad arrived from hospital following a nasty fall. His mobility and mental capacity had been badly affected. His admission was sympathetic and all the staff have been extremely understanding and caring. He has received help to improve his mobility and cognitive skills. The room is always clean and tidy, and his clothes are changed as often as required. Very impressed with everything.
We really appreciate you taking the time to write us this lovely review. We're delighted that both you and your Dad are happy with the care he has received and if there's ever anything more we can do, please just ask.
My dad came into Windsor Street as he was to thriving at home. He was here to be assessed initially, he would not interact. Six weeks later, he is eating, drinking, and interacting with residents and staff. He has felt safe and been extremely well looked after throughout his time. All the staff are amazing, respectful to my dad. I can't thank them enough.
Thank you so much for sharing this fantastic feedback. We're delighted your dad felt so well looked after by the Windsor Street team and if there's ever anything more we can do, please just ask.
I have found the staff to be brilliant! Very helpful and talkative when greeted and give good information on mums daily progress and activities.
Thank you for your feedback, we really appreciate it. It has been a pleasure to be able to care for your mum and if there is ever anything more we can do to support your family, please just let us know.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windsor Street Care Centre.
There are no upcoming events for Windsor Street Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Windsor Street Care Centre.
Meet the Team (1)

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.
Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.
In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.
Frequently Asked Questions about Windsor Street Care Centre
What types of Care is Windsor Street Care Centre registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Windsor Street Care Centre have?
There are 81 Single Rooms.
What are the Facilities & Services at Windsor Street Care Centre?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Windsor Street Care Centre to the centre of Cheltenham?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Street Care Centre to verify any information. View our terms and conditions. Windsor Street Care Centre has an Enhanced Service -more info.