Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG

Windsor Street Care Centre offers dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households. Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests. Typical daily activities might include:
•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.

Group: The Orders of St John Care Trust

Person in charge: Michelle Hearn (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 81

Rooms with ensuite WC: 81

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Directions:

From the centre of Cheltenham head out on the Prestbury Road B4632, taking an early left onto Windsor Street. Follow the road straight on until you reach Windsor Street Care Centre on your right.

Visiting:

Visitors welcome at any time.

Parking:

Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.

Latest Care Quality Commission* Report on Windsor Street Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews over all time. This Average Rating is also the rating value for Windsor Street Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.773 for Windsor Street Care Centre is calculated as follows: ( (433 Excellents x 5) + (109 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 550 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 17 Reviews ÷ 16.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Windsor Street Care Centre has a Review Score of 9.8 (9.773) from 47 Reviews


Average Ratings

  • Excellent
    40
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Windsor Street Care Centre?

  • Extremely LIKELY
    45
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Windsor Street Care Centre

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    9
  • Volunteer
    6
  • Resident / Service User
    5
  • Friend of Resident/Service User
    3
  • more

The care and attention that was given to my brother were more than what the family could have asked for. The staff are all very dedicated to their work, nothing was too much trouble.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My family and I would like to thank all the staff at Windsor Street Care Centre for all the loving care and kindness they gave to my late mum. We would recommend your care centre to any family. We thank you also for all the kindness shown to our family.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care that my husband has at this home. He is beginning to settle more enow.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

The care was compassionate and friendly. Those who are sick are treated with dignity along with their family.

It felt like extended family, helping in every possible way.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My father was cared for in Windsor street for 3 weeks whilst he recovered from an illness, the care was exceptional and they really could not do enough for him. The facilities were wonderful and all new and fresh. It is a new purpose built care home so ideal so frail elderly people to move about freely or with assistance.
We were allowed to bring our elderly black labrador onto Balmoral and she was very much loved by the staff and some of the other guests in the suite. Having the dog to visit really cheered up my father and helped him feel more at home.
In the care home, there is a purpose built bath so that elderly people can have help to have a bath which is a real luxury if you are no longer able to in your own home. My father found this a real treat and was truly pampered during his bath times.
The food was delicious and main meals are served at lunch time.
We really cannot fault the care given and the service provided, definitely a safe and caring place to be.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Stepdad has been at Windsor Street since 2012. I have always found the staff extremely helpful, polite and caring, as do all my family.
Stepdad has been on one of the dementia units within the home, which all the staff made his stay very welcoming and well looked after as possible.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Good facilities and quality of care in a modern purpose-built facility. Very good quality staff who are proactive and look for ways to improve quality of life.

Staff levels high enough to allow time to be spent with residents on a one to one basis and understand their needs.

How likely would you be to recommend Windsor Street Care Centre? Likely

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Average Rating:   4.1 out of 5

My bother has been a resident since the day of opening. I find the staff very supportive, prepared to take time to explain his care plans, needs etc.

At times he can be difficult but is treated with sympathy and respect.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Windsor Street Care is an excellent care home where the residents needs always come first whether it be nursing or personal care.
Dad was only here for 28 days but he felt like it really was his home and was always praising the nursing staff, carers and even the maintenance man, they always found time to have a chat or even a song.
They also found time to look after our family during a Very difficult time, for that we will be always grateful.
Windsor Street Care is an excellent example of a well managed and well run care home without losing the personal touch.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

On visiting a family friend I was very impressed by the care centre. A lovely room, bigger than others I have visited in other homes. Lovely outside balconies with seating and flowers. Staff were all very friendly and attentive. The person I was visiting was very happy there. Lovely kitchen area for visitors to use adjacent to a nice dining area for the residents. Very impressed.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

I was very impressed on my first visit to look round the home. It was spotlessly clean and the senior nurse was very helpful.
I found the staff all very caring and dedicated.
My mother was only in there for a short time, but I felt that I had chosen the best home.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Windsor Street Care Centre is excellent. My mum has now been there for nearly two years. I can honestly say that I doubt there is anywhere in the U.K that would be a better place for her in this the last stage of her life.
The detail and love invested in my mum's daily needs are superb.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I find the home of a very high standard. The staff are very friendly and professional with good security. Feels very homely and caring. Nothing seems too much trouble.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

From the moment Dad arrived at the home the care was outstanding and the staff were so loving and kind, that my family were confident that he was in excellent hands. Dad was happy there and grateful for the kindness shown by the experienced and caring staff. His family would thoroughly recommend Windsor Street Care Home to anyone looking for care.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been a resident for 22 months. I like the "open door" policy and being able to visit at any time. The carers are exceptionally caring, respectful and patient. They treat residents with good humour and kindness. A new initiative to have an activity coordinator dedicated to each household has improved activities. I am grateful to the pro-active carers in my mother's household who have gone the extra mile to provide materials and personalised handmade bags for each resident. The manager is approachable and open to new ideas. The whole staff team work hard to provide a welcoming friendly home. Thank you.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My dad was transferred directly from hospital originally into respite care on Balmoral Unit, Windsor Street Care Home. He was not expected to live beyond a few months. He was totally dependent on staff for all his needs, however, after several months of excellent care, he is now greatly improved, eating well, building his strength up and this is purely down to the continuous great care he has received. He loves the place now and considers it his home.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

A purpose built care centre with small intimate units where it is possible to build up relationships with staff. Modern and bright, good furnishings. Spacious rooms with en-suite wet rooms. Excellent caring staff. Lovely garden and vegetable plot. Many activities appropriate to the clients.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The process from the staff has been made very easy. The carers are superb to clients and relatives alike. There seems to be plenty of activities and my mother was very encouraged to take part. It is very obvious there is a real feeling here and there is a lovely family atmosphere. There is plenty of space and light. I have reserved a room for myself!!!

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

A very friendly clean modern care home with friendly staff, good food and facilities
The manager is very approachable. Both my mum and dad have both stayed here and I would recommend the home to anyone.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been here for 10 weeks now and I am so happy with the care she is receiving. Everyone has her best interests at heart and tries to help her settle in and enjoy herself. I've also been very grateful for the support I've received during this difficult time.
Finally, I'm able to relax and know that Mum is in a good place.
Very person-centred care.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My wife has resided at Windsor Street for almost 3 years. This is a difficult time in our lives for both of us but the care home staff have done their very best to make the transition as easy as possible. Above all, the professionalism is outstanding at all levels. The ethos of creating a homely, caring community for residents and relatives has been achieved. The awareness of staff to situations is impressive. The environment is likewise of a high standard. Being purpose built is an important factor.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

On my many visits to friends in Windsor Street, I have always found the staff to be kind and welcoming.
During the 5 or 6 hours that I spend in the home, I have seen many acts of kindness from the staff that is beyond the normal requirements.
There seems to be a genuine desire amongst all involved to provide good care in a lovely and friendly way.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My 96 year old mum is in her 2nd year at Windsor Street Care Centre. The first six months there she was quite ill but received excellent nursing care and recovered well. She is now happy in her own room with all her treasured things around her. She enjoys all the activities and events and finds the meals very tasty. All the staff are very kind and caring and I am happy to know that she is happy there!

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My stepmother arrived in late December having had a fall and fractured spine.
Her room is welcoming and bright with large windows overlook trees and house tops.
The staff are very caring and attend to all her needs, which includes washing, dressing and hoisting. The doctor attends the home every Friday. He has a great understanding of those with dementia.
Overall, the home and care she receives is excellent.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Excellent dementia care by all staff. My friend and uncle are both resident and are treated as human beings. They are extremely well treated and cared for and I never worry about leaving them after a visit as I know they are safe, secure and are clean and well fed. Rooms and environment are lovely.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I came in November 2015 for respite, stayed for 6 weeks and then became a resident. Apart from the time when the carers are short staffed, you have to be patient and wait for your turn. I love the food, and the activities are good (unless cancelled). Everyone is very kind and helpful. My room is nice and everyone who visits say so. The only grumble is my daughter has trouble getting in the front door at weekends.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Janis Tunaley, Communications Manager at Windsor Street Care Centre responded to this review on 06 Jul 2016:

Thank you for your review and your kind comments about the team, which I will certainly share with them. With regard to access to the home at weekends, we recognise that this can, at times, be a little frustrating. Unfortunately, we do not have reception staff on duty at the weekend, and for that reason we recommend that visitors buzz the relevant unit using the intercom system to gain entry. However, if colleagues are busy meeting the needs of the residents, it may take a while for somebody to return to the office to answer the intercom and allow people access. I am sure you will appreciate that, in order to maintain the safety and security of our residents, we are not able to give relatives the access code.

I am delighted that you enjoy our activities programme; we are fortunate to be well supported in this area, with rare cancellations being due, usually to entertainers being unable to attend at short notice. We always do our best to make sure activities take place.

There have been some recent staff shortages due to long term sickness, maternity leave and members of the team leaving to take up other opportunities. However, we have recruited new carers and are confident that, once they have completed their induction, they will contribute effectively to our existing staff team.

I hope that this addresses the points that you raise but would be more than happy to discuss any matter at any time with either you or your daughter. Please never hesitate to be in touch with me.

I think it is nice because people look after you. I'm not physically able to do much but everyone makes an effort to help me and they listen to my wishes. I like it when the therapy dog visits me in my bed.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I have been a volunteer at this care home for 3 years. In all my dealings with the staff and residents of Windsor Street, I have been most impressed - particularly with the care shown by the staff dealing with residents who have dementia.
Dementia residents can be very difficult at times, and staff dealing with them require patience, tolerance and understanding. I feel these qualities have been demonstrated admirably when I watch staff/resident interactions at Windsor Street.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

I enjoy volunteering at Windsor Street, in particular the large scale fund raising events for example the summer garden party. Windsor Street is well connected within the community and offers a wide variety of trips outside of the home. Also all of the staff are happy to answer any questions I have which I find very comforting.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I'm very pleased with my treatment and being looked after, I've got no other complaints.

How likely would you be to recommend Windsor Street Care Centre? Likely

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Average Rating:   5 out of 5

Very good support from staff. The food was very good and plentiful, the room was very nice and kept very clean. In fact you couldn't fault anything. My stay there was very pleasant.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My mother's sister passed away at Windsor Street in April 2015 having moved there some four months earlier. She had reached the terminal stage of a long-standing illness. I haven't posted a review until now (February 2016) partly because my mother herself was very frail and died in October, but this has enabled me to make a comparison between two facilities in different parts of the country.

I had nothing to do with my aunt's decision to move into Windsor Street but soon realised that she had made an excellent choice. Accommodation and facilities were appropriate, well organised and clean, and the standard of nursing and personal care itself was first class. Apart from this I was particularly impressed by the support services, and the infrastructure which supported the front line care. The caring, client-centred ethos of the home, and the standard of communication by all staff, were excellent. I was in no doubt that every member of staff was signed up to ideals of the service.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My sister and I visited a number of Care Homes when it became clear that our mother could no longer live independently, we chose Windsor Street (Hampton Suite) and were very glad we did. The care Mum received was exemplary, the carers and staff were genuinely fond of the residents, spent time individually with them on activities and encouraged the residents to participate in the wide variety of opportunities available. I've never met such a lovely group of people who went out of their way to provide the best personalised care to all the residents. The Medical and Nursing attention is also excellent. The ethos that the Order of St John have instilled in all their staff at Windsor Street is superb, be they Kitchen, Reception, Activities, Carers, Nursing .... We couldn't have chosen a friendlier, well equipped, safe, caring, social, happy place for Mum and they made her last 6 months the best they could possibly have been.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My father came to Windsor Street when he was diagnosed with dementia and could no longer cope for himself. He is well cared for and treated with kindness and respect. He does appear happy in his own world and enjoys walking in the garden or watching TV in his own room. I no longer have to worry about his medication or if there is anybody to help him if he has a fall. I would not hesitate to recommend Windsor St to anybody looking for a safe place for a loved one.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

We are consistently impressed with the welcoming atmosphere in this Home. We are greeted by name whenever we visit and thanked for any little service we provide.

The staff show a lot of patience and tenderness to the residents, who always look well cared for and nicely dressed.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

I have been volunteering for a few months and seen at first hand the staff, residents and environment of the care home. I have taken part in days out and art and singing activities with the residents and seen the care and respect with which they are treated. I would be very happy to recommend Windsor Street Care Home to any friends or family.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in there for 5 weeks lovely place and staff are great. There is not a place like it, so lovely. There is nothing the staff would not do to help. So please she was so well looked after while in there for respite. I would like to say a very big thank you to the staff and cleaning staff thank you.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Andrew Moore, Home Manager at Windsor Street Care Centre responded to this review on 12 Feb 2016:

Thank you so much for taking the time to submit a review about your Mum's stay with us. Your comments are much appreciated and I will pass them on to the rest of the team. We're pleased to have been able to help out and look forward to welcoming your Mum back at any time she may need respite care in the future.

The high level of care, the extreme efficiency and kindness of all the staff in looking after my mother, and the extended family, have helped incredibly during these past 6 months. I would have no hesitation in recommending Windsor Street Care Centre.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has been in the Windsor Street Care home since June as it became too difficult to look after him at home. He has had excellent care from a very well run home. Great leadership from the top, charming manager and deputy who are cheerful and helpful. I am unable to comment on the activities as my husband is unable to take part. Nursing excellent from lovely staff.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I have been a volunteer at Windsor Street Care Home for two years now and every time I spend time with the residents I am always impressed by the quality of care delivered. Residents are treated with dignity and looked after extremely well. Activities are not only fun, but designed to be stimulating and interactive. I have thoroughly enjoyed my time as a volunteer at Windsor Street.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

After an accident at home I was sent to Windsor Street Care Centre to recover. I was very impressed with the high standard of care and attention I received. The staff all worked well together creating a lovely, happy atmosphere nothing was too much trouble, any requests were dealt with straight away.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has been there for 2 years and the care she has has is second to none. They have given me my mother back. I would not hesitate to recommend to anyone. All the staff are so friendly and willing to help with anything. One of the nicest care homes I have seen.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

It has been a pleasure to visit my friend in these excellent surroundings. While I have been with her, she has had attention from staff whenever necessary and has declared her satisfaction with all aspects of care. The room is pleasant and welcoming and she is able to assist herself of access to shared space (i.e Lounge, dining room ect) when well enough.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Windsor St for almost two years since it opened. The facilities are excellent, she is in a small unit with a dozen or so other residents, she has her own comfortable room with en-suite facilities. But the thing which has made Windsor Street so good for mum is the staff, dedicated, friendly, caring and kind. I could ask for no more.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My husbands care needs are very great and I think the home deals with him very well on a personal basis day to day. However I feel he needs a bit more stimulation mentally to avoid the extreme boredom that he talks to me about. I realise that with so few staff and other residents perhaps needing more attention is difficult.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Andrew Moore, Home Manager at Windsor Street Care Centre responded to this review on 25 Sep 2015:

Thank you for your comments which are welcomed. When residents come to live with us, we do our best to find out how they like to spend their time, so that we can support them to participate in activities we know they will enjoy. We are aware that your husband enjoys painting, drawing and crafts as well as the Sunday service which he occasionally attends. When the weather is good, he also enjoys sitting in the garden. Although our staffing levels on this particular unit are often above the minimum required, as you rightly surmise, there have been occasions over recent months where the needs of other residents have had to be prioritised, which may have led to your husband feeling bored. We have addressed this issue by increasing the amount of activity co-ordinator time available and are prioritising individualised activities with residents. This should help to ensure that all our residents are offered increased time for activities. I hope this reassures you, but please don't hesitate to speak with me about this, or any other issue, if you should have any queries or concerns.

This is to reflect on my mother’s stay over the last eighteen months in Kensington Unit.
Following her slightly traumatic transition from another, local Care Home she was, together with ourselves, welcomed into the OSJCT Windsor Street community. The nursing, caring and activities staffs, supported by extensive administration and service teams, combined to provide an engaging, family environment. The continuity and stability of the staff enabled her to build trust and establish friendships with many of the caring staff.
We are very glad that we found Windsor Street for my mother to spend her last days. She was very-well cared for in a modern, well-equipped facility.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

I think Windsor Street is a wonderful care home. I have been volunteering for over a year and I am so impressed with the care and attention all the residents receive. I would not hesitate to put my own relative in this home and am incredibly impressed with the range of trips and activities available here - I look forward to my visits! I always leave feeling comforted that the residents are being well cared for. I have also benefited and learnt a great deal from the informative monthly support groups that are available in this home. My 90 year old mother has dementia and I have found my relation with her to have improved drastically by putting into practice what I have learnt during these sessions.

How likely would you be to recommend Windsor Street Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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Staff Profiles

Michelle

Michelle Hearn

Job Title: Home Manager

Joined: 1995

Description:

Michelle Hearn is the Home Manager at Windsor Street Care Centre in Cheltenham. Michelle has worked with the Trust for 23 years and has held a variety of positions during this time.

She started her career as a Housekeeper and Care Assistant at one of our sister homes, before being promoted to a Senior Care Leader. She was also responsible for delivering mandatory training to all OSJCT homes. In 2008, Michelle stepped into a Deputy Management role, before relocating to Windsor Street Care Centre as the Head of Dementia in 2013.

This role involved supporting 36 dementia residential clients and 21 nursing dementia clients. She also supported the General Manager in the overall running of the home. Her tremendous ability and passion saw Michelle promoted to Deputy Manager in 2015, and then to General Manager in 2017.

Michelle prides herself on her people skills and says she is driven by the love of her job. She has the ability to work under pressure, mentor her staff and achieve outstanding results.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Windsor Street Care Centre