Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG
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9.9 118 Reviews
  • Windsor Street Care Centre, Cheltenham
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven. The home also offers physiotherapy at an additional cost.

There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.

Typical daily activities might include:

•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.
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Care Provided by Windsor Street Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1710
  • Self-Funded Residential Dementia Care: £1710 – £1820
  • Self-Funded Nursing Care: £2040 – £2040
  • Self-Funded Nursing Dementia Care: £2040 – £2040
  • RESPITE Self-Funded Residential Care: £1800 – £1925
  • RESPITE Self-Funded Residential Dementia Care: £1920 – £2050
  • RESPITE Self-Funded Nursing Care: £2240 – £2240
  • RESPITE Self-Funded Nursing Dementia Care: £2240 – £2240

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements.

Contact Windsor Street Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Windsor Street Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Hews (Acting Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.

Windsor Street Care Centre Reviews (118)

9.9

Windsor Street Care Centre has a Review Score of 9.9 (9.855) out of 10, based on 21 reviews in the last 2 years.
Over all time Windsor Street Care Centre has 118 reviews.

Overall Experience
  • 100
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Date Published
  • 118
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  • 21
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Reviewer Connection to Windsor Street Care Centre
  • 43
  • 17
  • 11
  • 11
  • 5
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  • 4
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  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 118, showing 61-80
Review from David M (Husband of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been at Windsor Street for 5 years. Overall the care has been good - care staff quality is excellent but shortages occur, I recognise that is generally so nationally.


As a self-financer, the payment of high fees is problematic, particularly as a significant proportion goes to subsidise

underfunded social services. The total lack of financial support by the government is scandalous.
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Review from Alison P (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Windsor Street at short notice and at a crisis point. She remained there longer than expected as the care got her through that crisis and for 5 weeks I was able to feel confident that she was safe. All the staff were kind, caring and supportive and I was able to be with my mother
at her peaceful end. I could not have wished for better.
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Review from Gill C (Daughter of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since September 2018. I had struggled with her having to go into permanent care but I need not have worried. The care she has received has been nothing short of exemplary. Each member of staff has treated her with kindness, respect and dignity. She has been treated with
great patience and never as if she is a nuisance. Although she has advanced dementia, she is respected as a person and member of her little community. I couldn’t have wished for better care for her.


The standard of cleanliness is a credit to the domestic staff and the quality of food is also very good.

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Review from Shara S (Stepdaughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
In Dec 2016 my step-mother became a resident and she was regularly visited by me, my father and friends. In Nov 2018 my father became a resident due to health changes, but fortunately, he is familiar with the care centre. Both are in safe hands and receiving excellent care.
All the carers and staff
show compassion, respect, dignity and are familiar with their backgrounds so treat them as individuals. They welcome all visitors and keep me fully informed on the well-being of my parents.
Their medical, dietary, emotional needs are met. A dedicated Doctor visits weekly as well as ad-hoc when required.
Dementia trained staff and Admiral Nurses are always available to answer any questions and concerns.
A regular and varied activity program, including 1-1, group and trips, is successfully run by the Activities team.
All this is managed by the General Manager and her team who I want to thank all for their care, professionalism and dedication.
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Review from Barbara F (Daughter of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been made to feel like family here. Mum has been treated with love, respect and dignity. Nothing has been too much trouble and we as carers have been supported too. I am full of gratitude for the wonderful staff who have made the last two months so lovely for us all.
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Review from Sonia C (Daughter of Resident) published on 11 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care extended to both of my parents whilst at Windsor Street has been excellent. Although bed bound for the past two and a half years, my mother does not suffer from bed sores at all and her skin is beautifully pink and soft (better than mine!). My father's care too has been excellent, particularly
in the past few weeks when he has been declared at end of life stage. Attending the resident/relative meetings really gives you a proper feel for all that goes on in the home and how hard the staff work to motivate/entertain and re-assure patients. It was undoubtedly the very best choice for my parents and probably the best facility in Cheltenham.
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Review from Angela P (Daughter of Resident) published on 8 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Only fabulous things to say about Windsor Street! Strong leadership and well-trained, kind and considerate staff create a happy atmosphere. My relative had a hospital stay. During this time the care leader from Hampton Wing was in contact with the hospital and with us to check on progress and to ensure
that the resident would be discharged back into the care of Windsor Street as soon as possible. This lady also took time out of her own weekend to make a hospital visit, along with treats! It was a stressful time with our relative in hospital, but having this level of support was amazing. On return from hospital, the improvement in my relative was incredibly fast, due to the first class care given by the staff at Windsor Street who arranged specialist equipment and food. I am very grateful for the way my relative is looked after. Having a relative in Windsor Street means joining a very wonderful family of staff and residents which can be surprisingly enriching when least expected.
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Review from S P (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Windsor Street for 4 years. Her care has been excellent and she is as happy and settled as she can be. Her ulcerated legs which she had for over 7 years have healed thanks to the dedication and care of the nursing staff. They make sure her dietary needs are looked after
and she is always clean. She has developed very good relationships with all the staff and I am sure these have helped to keep her as cognitively able as she is.
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Review from Judith W (Friend of Resident) published on 26 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has now been in Windsor Street for 18 months and during that time she has received exceptional care and attention. She recently had her 91st birthday. The carers bought a present and flowers, sang happy birthday, with live musical accompaniment in her room and the chefs produced a very fine
Victoria sponge which was delicious.
She is now able to sit a little while in a supportive chair which she enjoys. This is a care centre that 'cares', the staff are always happy to pop in and pass the time of day and interact with her.
The activities team arrange regular musical events and one to one book reading.
Overall, this is an excellent care centre and is a credit to the Manager and Admin staff.
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Review from Philippa G (Regular Volunteer) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, the home is outstanding in care and has an all-around friendly atmosphere, so much so that I am looking to work for the company.
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Review from John M (Respite Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff kind and helpful, mostly very caring - I felt looked after.
Facilities very good and easy to use.
Food quality variable - soup watery - porridge good for brick making - pastry solid.
Also a difficulty providing for special requirements.
On the whole a friendly, caring place to stay.
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Review from Peter M (Son of Resident) published on 7 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 15 months in Windsor Street as she gradually deteriorated with dementia. The staff were caring, flexible and kind during the whole time but particularly towards the end. The whole place operated with a real sense of care and support to both my mother and myself.
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Review from Susan D (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent facility which provides an understanding and care for people with dementia.
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Review from D W (Brother of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention that was given to my brother were more than what the family could have asked for. The staff are all very dedicated to their work, nothing was too much trouble.
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Review from Dennis H (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I would like to thank all the staff at Windsor Street Care Centre for all the loving care and kindness they gave to my late mum. We would recommend your care centre to any family. We thank you also for all the kindness shown to our family.
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Review from Peggy B (Wife of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care that my husband has at this home. He is beginning to settle more enow.
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Review from Abigail W (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care was compassionate and friendly. Those who are sick are treated with dignity along with their family.


It felt like extended family, helping in every possible way.

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Review from Nicky T (Daughter of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was cared for in Windsor street for 3 weeks whilst he recovered from an illness, the care was exceptional and they really could not do enough for him. The facilities were wonderful and all new and fresh. It is a new purpose built care home so ideal so frail elderly people to move about freely
or with assistance.
We were allowed to bring our elderly black labrador onto Balmoral and she was very much loved by the staff and some of the other guests in the suite. Having the dog to visit really cheered up my father and helped him feel more at home.
In the care home, there is a purpose built bath so that elderly people can have help to have a bath which is a real luxury if you are no longer able to in your own home. My father found this a real treat and was truly pampered during his bath times.
The food was delicious and main meals are served at lunch time.
We really cannot fault the care given and the service provided, definitely a safe and caring place to be.
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Review from David S (Stepson of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stepdad has been at Windsor Street since 2012. I have always found the staff extremely helpful, polite and caring, as do all my family.
Stepdad has been on one of the dementia units within the home, which all the staff made his stay very welcoming and well looked after as possible.
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Review from R W (Son of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good facilities and quality of care in a modern purpose-built facility. Very good quality staff who are proactive and look for ways to improve quality of life.


Staff levels high enough to allow time to be spent with residents on a one to one basis and understand their needs.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Windsor Street Care Centre is calculated as follows: ( (212 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 242 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Beata

Beata Beevor

Job Title: Activities Coordinator Joined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.


Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.


In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Street Care Centre to verify any information. View our terms and conditions. Windsor Street Care Centre has an Enhanced Service - more info.