Windsor Street Care Centre

I can't praise this care home highly enough. Without exception, the staff wanted to work there, they looked after my wife better than I ever could have in her last weeks. I remember this care home being built- a custom-built care home with 'all mod cons'. It didn't take long for my wife to transfer her allegiance from me to the carers.

The staff at Windsor Street are brilliant; kind, patient and gentle with residents. They work really hard but always make time for individual needs. The activities co-ordinators ensure that there is plenty going on and the activities are well thought out. Musical entertainment is very popular with the residents; also the various creative activities such as painting and collage.

Everyone was so kind and caring - only for respite but may well be permanent soon. Thank you.

I visit regularly and see many of the activities taking place here. The residents are catered for in many ways keeping them active, both in body and mind. The care and welfare of the residents is paramount. There is a very happy welcoming atmosphere.

I would like to thank the management, doctor and all staff for their dedication and thoughtful, kind care towards my mother. They all do a very professional job.

I can't thank them enough.

As a relative, it is a 'fun' place to come and visit and always a lot going on.

My wife has been at Windsor Street for 5 years. Overall the care has been good - care staff quality is excellent but shortages occur, I recognise that is generally so nationally.

As a self-financer, the payment of high fees is problematic, particularly as a significant proportion goes to subsidise underfunded social services. The total lack of financial support by the government is scandalous.

My mother arrived at Windsor Street at short notice and at a crisis point. She remained there longer than expected as the care got her through that crisis and for 5 weeks I was able to feel confident that she was safe. All the staff were kind, caring and supportive and I was able to be with my mother at her peaceful end. I could not have wished for better.

My mother has been a resident since September 2018. I had struggled with her having to go into permanent care but I need not have worried. The care she has received has been nothing short of exemplary. Each member of staff has treated her with kindness, respect and dignity. She has been treated with great patience and never as if she is a nuisance. Although she has advanced dementia, she is respected as a person and member of her little community. I couldn’t have wished for better care for her.

The standard of cleanliness is a credit to the domestic staff and the quality of food is also very good.

All this is managed by the General Manager and her team who I want to thank all for their care, professionalism and dedication.

We have been made to feel like family here. Mum has been treated with love, respect and dignity. Nothing has been too much trouble and we as carers have been supported too. I am full of gratitude for the wonderful staff who have made the last two months so lovely for us all.

The care extended to both of my parents whilst at Windsor Street has been excellent. Although bed bound for the past two and a half years, my mother does not suffer from bed sores at all and her skin is beautifully pink and soft (better than mine!). My father's care too has been excellent, particularly in the past few weeks when he has been declared at end of life stage. Attending the resident/relative meetings really gives you a proper feel for all that goes on in the home and how hard the staff work to motivate/entertain and re-assure patients. It was undoubtedly the very best choice for my parents and probably the best facility in Cheltenham.

Only fabulous things to say about Windsor Street! Strong leadership and well-trained, kind and considerate staff create a happy atmosphere. My relative had a hospital stay. During this time the care leader from Hampton Wing was in contact with the hospital and with us to check on progress and to ensure that the resident would be discharged back into the care of Windsor Street as soon as possible. This lady also took time out of her own weekend to make a hospital visit, along with treats! It was a stressful time with our relative in hospital, but having this level of support was amazing. On return from hospital, the improvement in my relative was incredibly fast, due to the first class care given by the staff at Windsor Street who arranged specialist equipment and food. I am very grateful for the way my relative is looked after. Having a relative in Windsor Street means joining a very wonderful family of staff and residents which can be surprisingly enriching when least expected.

My mother has been a resident of Windsor Street for 4 years. Her care has been excellent and she is as happy and settled as she can be. Her ulcerated legs which she had for over 7 years have healed thanks to the dedication and care of the nursing staff. They make sure her dietary needs are looked after and she is always clean. She has developed very good relationships with all the staff and I am sure these have helped to keep her as cognitively able as she is.

Overall, this is an excellent care centre and is a credit to the Manager and Admin staff.

In my experience, the home is outstanding in care and has an all-around friendly atmosphere, so much so that I am looking to work for the company.

On the whole a friendly, caring place to stay.

My mother spent 15 months in Windsor Street as she gradually deteriorated with dementia. The staff were caring, flexible and kind during the whole time but particularly towards the end. The whole place operated with a real sense of care and support to both my mother and myself.

An excellent facility which provides an understanding and care for people with dementia.