Windsor Street Care Centre

At 9 am this morning, they called to tell me she'd passed away. My mother had dementia. She died thinking I couldn't be bothered to visit her. I was allowed to see her today. I am devastated that my mother died believing I didn't love her enough to visit her. This is something I will have to live with for the rest of my life. The carers who laid my mother out were lovely and allowed me to stay while they got her ready, but the management should have listened to my concerns.

I would like to thank Windsor Street for the excellent care my mother received during her 5 years as a resident, with steadily increasing dementia. Residents are treated with respect and affection, and relatives are welcomed and supported. The carers are a wonderful team whose patience and professionalism are so impressive for such a demanding job. The admin, domestic and catering staff are always helpful and there is excellent GP backup. Dementia is not an easy road for sufferers or families, but Windsor Street does its best to make it easier, and it comes across as a happy place.

Everyone was friendly and helpful. What more could you ask for?

Windsor Street Care Centre is a modern warm and welcoming home with staff who patently carte for the wellbeing of the residents as well as understanding the pressures on their families and responsibilities towards the family members of the resident. Staff always act in a professional manner and turnover is hardly noticeable which adds to the settled environment for the resident at a difficult stage in their life.

He was admitted at very short notice straight from the hospital, but nothing was too much trouble. It was like home from home, and I would recommend this Care Centre to anyone.

This was a most wonderful experience. The staff were kind and caring. The attention they gave to me was of the highest standard. I could not have been in a better place.

I can't praise this care home highly enough. Without exception, the staff wanted to work there, they looked after my wife better than I ever could have in her last weeks. I remember this care home being built- a custom-built care home with 'all mod cons'. It didn't take long for my wife to transfer her allegiance from me to the carers.

The staff at Windsor Street are brilliant; kind, patient and gentle with residents. They work really hard but always make time for individual needs. The activities co-ordinators ensure that there is plenty going on and the activities are well thought out. Musical entertainment is very popular with the residents; also the various creative activities such as painting and collage.

Everyone was so kind and caring - only for respite but may well be permanent soon. Thank you.

I visit regularly and see many of the activities taking place here. The residents are catered for in many ways keeping them active, both in body and mind. The care and welfare of the residents is paramount. There is a very happy welcoming atmosphere.

I would like to thank the management, doctor and all staff for their dedication and thoughtful, kind care towards my mother. They all do a very professional job.

I can't thank them enough.

As a relative, it is a 'fun' place to come and visit and always a lot going on.

My wife has been at Windsor Street for 5 years. Overall the care has been good - care staff quality is excellent but shortages occur, I recognise that is generally so nationally.

As a self-financer, the payment of high fees is problematic, particularly as a significant proportion goes to subsidise underfunded social services. The total lack of financial support by the government is scandalous.

My mother arrived at Windsor Street at short notice and at a crisis point. She remained there longer than expected as the care got her through that crisis and for 5 weeks I was able to feel confident that she was safe. All the staff were kind, caring and supportive and I was able to be with my mother at her peaceful end. I could not have wished for better.

My mother has been a resident since September 2018. I had struggled with her having to go into permanent care but I need not have worried. The care she has received has been nothing short of exemplary. Each member of staff has treated her with kindness, respect and dignity. She has been treated with great patience and never as if she is a nuisance. Although she has advanced dementia, she is respected as a person and member of her little community. I couldn’t have wished for better care for her.

The standard of cleanliness is a credit to the domestic staff and the quality of food is also very good.

All this is managed by the General Manager and her team who I want to thank all for their care, professionalism and dedication.

We have been made to feel like family here. Mum has been treated with love, respect and dignity. Nothing has been too much trouble and we as carers have been supported too. I am full of gratitude for the wonderful staff who have made the last two months so lovely for us all.

The care extended to both of my parents whilst at Windsor Street has been excellent. Although bed bound for the past two and a half years, my mother does not suffer from bed sores at all and her skin is beautifully pink and soft (better than mine!). My father's care too has been excellent, particularly in the past few weeks when he has been declared at end of life stage. Attending the resident/relative meetings really gives you a proper feel for all that goes on in the home and how hard the staff work to motivate/entertain and re-assure patients. It was undoubtedly the very best choice for my parents and probably the best facility in Cheltenham.

Only fabulous things to say about Windsor Street! Strong leadership and well-trained, kind and considerate staff create a happy atmosphere. My relative had a hospital stay. During this time the care leader from Hampton Wing was in contact with the hospital and with us to check on progress and to ensure that the resident would be discharged back into the care of Windsor Street as soon as possible. This lady also took time out of her own weekend to make a hospital visit, along with treats! It was a stressful time with our relative in hospital, but having this level of support was amazing. On return from hospital, the improvement in my relative was incredibly fast, due to the first class care given by the staff at Windsor Street who arranged specialist equipment and food. I am very grateful for the way my relative is looked after. Having a relative in Windsor Street means joining a very wonderful family of staff and residents which can be surprisingly enriching when least expected.