
The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.
To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to...
Care Provided by Windsor Street Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Windsor Street Care Centre for full pricing details and T&Cs.
Contact Windsor Street Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Helen Hews(Acting Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors welcome at any time.
Parking
- Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.
Windsor Street Care Centre Reviews (125)
Windsor Street Care Centre has a Review Score of 9.9 (9.855) out of 10, based on 25 reviews in the last 2 years.
Over all time Windsor Street Care Centre has 125 reviews.
The carers are always very happy and look after everyone very well.
That's very kind of you to say, thank you. We all appreciate you taking the time to write us a review and for sharing your feedback.
I also saw my step mums health and wellbeing improve as the staff helped her so sensitively to let go of the need to care for Dad herself.
Perhaps most importantly the end of Dad's journey was also a very special time. The staff worked hard to make sure he was well cared for right up to the end and the communication with the rest of the family was sensitive and timely. He was content to the end and had a peaceful passing.
We had his wake at Windsor Street too, which was another very special occasion for all of us, with very personal support from the whole team at Windsor St.
Thanks to everyone for all of this.
We are all so sorry for your loss. It was a privilege to be able to care for your father, and your stepmother, and it was an honour to have his wake here too. We really appreciate you taking the time to write us a review and sharing your experiences, and kind words, of Windsor Street. Please don't hesitate to ask if there is ever anything more we can do to support your family.
Mum was transferred from hospital and all the staff particularly the deputy manager were helpful, caring, responsive and attentive to my mother's needs. Thank you.
We're delighted to have your mum with us at Windsor Street. Thank you for taking the time to write us a review, and if there is anything more we can do to help your mum, please don't hesitate to ask.
My 94-year-old Mum moved into Hampton in 2023 and from the very first day to the present, the staff have made Mum feel so welcome and loved - I live in Sydney and this is my 2nd visit - and the entire time I've been here I've only seen 100% dedication and care from the staff. They are like family - professional, thorough and loving. When I leave to return to Australia my heart is full - Mum has improved in her health with being stimulated with activities and interacting with carers and residents. Thank you so much.
We really appreciate you taking the time to write us a review, thank you. It's a pleasure to have your mum with us, and if there is anything more we can do to support her, or you, please don't hesitate to ask - we know how difficult it can be for families living so far away. The whole team is grateful for your kind words.
I was an assessment resident and now I am joining the Knit and Natter group of activities while visiting some friends.
Thank you very much for taking the time to write us a review and for sharing your experience of Windsor Street. It was a pleasure to have you staying with us and we're delighted that you're continuing to be part of our extended family.
When I came here I was very unwell. I went in the wheelchair because the lift was broken so I couldn't use the stretcher from the ambulance. I've been in bed for a month. I spent one day in bed and then I recovered. Now I feel much better. I am able to join in the dining room for lunch and join in activities, especially in arts as it is important to me.
Thank you for your kind words - we really appreciate your feedback. It's a pleasure to have you staying with us, and we're delighted to see you going from strength to strength. We're pleased to hear you're enjoying our activities programme, and if there is anything else you'd like to try, please don't hesitate to ask as we love to accommodate residents' hobbies and interests into our calendar.
Just here for a month. Very impressed, especially by the staff, who were welcoming, anxious to see that all was well and would go out of their way to be of assistance. A memorable experience. Rooms satisfactory, food fine enough, perhaps becoming a little boring - no fresh fish? But will only come back if I win the lottery!
Thank you very much for taking the time to share your experience of staying with us at Windsor Street - it means a great deal to the whole team. It was a pleasure to have you with us, and you are welcome to back any time. We appreciate your feedback and will take that on board.
The nicest most friendly care home I've visited. All the staff are extremely efficient and kind. Nothing is for show as I visit at different times and on different days. Residents are very well cared for and where possible, every effort is made to keep them stimulated and happy. There are plenty of events to celebrate the seasons of the year. The food is great too!
Wow, that's quite a bold statement and one we absolutely love! We think our home is the most friendliest too. Thank you for your kind words, our staff will be over the moon to read your review. Do come and say hello and join us for tea and cake next time you visit us - our door is always open. Thank you so much!
I can't thank the staff enough for the care and support that they gave my nan, nothing was too much trouble. All the staff on Balmoral were amazing but three nurses in particular went out of their way to make me feel at ease and kept me updated on her progress.
It was a privilege to care for your nan. Thank you for your kind words and for taking the time to write us a review. If there is anything more we can do to support your family, please just let us know.
Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.
Thank you for taking the time to write us a review. I will make sure the team sees it as they really do appreciate your feedback. I'm glad we have been able to support your family.
We were nervous about our relative entering a care facility as it was unknown to us and there was the need for palliative care. We were soon put at ease by management and staff. Over the time we spent there, we witnessed the staff go above and beyond for all their residents and the level of care and friendliness was amazing. Thank you to all.
Thank you for your feedback and for taking the time to write a review. It was an honour to be able to support your family during this difficult time.
This is the second care home my dad has been in. After the move, it took time for him to fully settle but now 3 and a half months later, he is well at home there. The staff are truly wonderful with him. We have had issues as he's 88 with Alzheimer's, but I have worked with them and have ironed them out. Amendable caring staff, my dad is happy in his own little world there. Management are superb.
What lovely feedback, thank you! We're delighted to have your dad with us and so pleased he's settled in his new home. If there is anything else we can do for him, or for you, please just let us know.
A welcoming smile from the care centre receptionist, put one at ease. Staff treat the residents with the utmost care and respect, attending dutifully and affectionately to residents' needs. Another strength is the activities team, devoted to involving all residents who want to participate irrespective of age and ability. Activities are carefully arranged and highly beneficial. High standard of order and cleanliness observed at each visit.
Thank you for sharing your review of Windsor Street - we appreciate you taking the time to submit it. Your feedback will be greatly received by the team.
Have returned after many years as a carer. Nice to volunteer in such a welcoming establishment with wonderful people.
Thank you for your continued support and for taking the time to write us a review. It does mean a lot to the team.
My mum was moved here for assessment. She has been treated with the utmost patience and respect since being there, as have I, by carers and management. I have seen Mum every day since her accident in February, not wanting to leave her, however, I had my first day out yesterday without visiting her as I knew she was being looked after and don’t get as upset when I leave her.
Thank you for taking the time to write us a review and I'm glad the experience of Windsor Street has been so positive for you and your mum. If there is anything we can do for either of you, please don't hesitate to ask.
Excellent food, clean and tidy. Medical care as required and quickly.
Thank you for taking the time to share your experience of living with us at Windsor Street - it is a pleasure to have you with us. I will pass on your feedback to the team as I know they appreciate reading it.
No stimulation for the patients that we saw. They wandered aimlessly about, stayed in their rooms or sat in chairs all day. That was the case when we visited.
When Dad went into the Home, he deteriorated on a daily basis. He went from walking and interacting with us to dying in the space of 4 weeks. He was put on end of life care and his medication was withdrawn without family being informed.
He wanted to come home. We wanted him home but sadly neither his nor our wishes were realised.
We are devastated and cannot forgive them.
We are so sorry for your loss and our thoughts are with your family at this difficult time. I understand that the Home Manager was supporting you with advice during your dad’s stay as far as she could, though specific decisions relating to medication are taken by residents’ GPs and not by our care...
I cannot praise The Orders of St John Care Trust and the staff at Windsor Street Care Centre highly enough. My mum has received exceptional care since coming to the home in 2018 and management has played a key role in ensuring her needs and continuity of care are met to the highest standard. My mum feels safe, valued and loved and is treated with dignity and respect. She adores all of the staff, doctors, carers, receptionists, admin team, cleaners and carers and now considers them as friends. This exceptional care has in turn, given my wife and I complete peace of mind knowing that mum is in the best possible place she can be. With thanks and gratitude.
Thank you so much for taking the time to write us a review, and for your kind words. The safety and happiness of our residents is so important to our whole team and I'm glad to hear that Mum is so settled at Windsor Street. I will make sure the team sees your feedback as I know it's important to them, and we're grateful to you for sharing your experiences of our home.
The care centre's great strength is the quality of its staff. Blenheims care team and those supporting showed real love, admiration and tender care for our mother. It's not easy looking after someone who has dementia but the care team were always patient and easygoing and very importantly tactile. An embrace or an arm around the shoulder will mean so much to an old and frail person. Windsor Street Care Centre is a lovely care home.
Thank you so much for your kind comments at what must be a very difficult time for your family. We were honoured to care for your mother at Windsor Street and she will be greatly missed by us all.
My grandma spent almost four months on the assessment unit, Balmoral at Windsor Street Care Centre. Throughout her stay on Balmoral, she received wonderful care from all the staff on the unit and the physio and occupation therapists involved with her assessments. My grandma needed to quickly be admitted due to her increasing care needs and Windsor Street were very compassionate and swiftly put things in place for her to stay with them. She has now moved on to another home but we, as a family, will always cherish the time she had at Windsor Street and the fantastic care she received.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windsor Street Care Centre.
There are no upcoming events for Windsor Street Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Windsor Street Care Centre.
Meet the Team (1)

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.
Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.
In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Street Care Centre to verify any information. View our terms and conditions. Windsor Street Care Centre has an Enhanced Service -more info.