Windsor Street Care Centre

35-37 Windsor Street, Cheltenham GL52 2DG
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9.8 112 Reviews
  • Windsor Street Care Centre, Cheltenham
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.

This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven. The home also offers physiotherapy at an additional cost.

There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.

Typical daily activities might include:

•        arts and crafts
•        coffee morning
•        trip to the local garden centre
•        visiting musicians
•        seated yoga

Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1555 – £1660
  • Self-Funded Residential Dementia Care: £1660 – £1765
  • Self-Funded Nursing Care: £1963 – £1963
  • Self-Funded Nursing Dementia Care: £1963 – £1963
  • RESPITE Self-Funded Residential Care: £1745 – £1870
  • RESPITE Self-Funded Residential Dementia Care: £1865 – £1990
  • RESPITE Self-Funded Nursing Care: £2158 – £2158
  • RESPITE Self-Funded Nursing Dementia Care: £2158 – £2158

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Windsor Street Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Helen Hews (Acting Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.

Windsor Street Care Centre Reviews (112)

9.8

Windsor Street Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 19 reviews in the last 2 years.
Over all time Windsor Street Care Centre has 112 reviews.

Overall Experience
  • 94
  • 16
  • 1
  • 0
  • 1
Date Published
  • 112
  • 6
  • 9
  • 19
  • 93
Reviewer Connection to Windsor Street Care Centre
  • 41
  • 17
  • 11
  • 11
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 21-40
Review from E K (Regular Volunteer) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have returned after many years as a carer. Nice to volunteer in such a welcoming establishment with wonderful people.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for your continued support and for taking the time to write us a review. It does mean a lot to the team.

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Review from Kim A (Daughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved here for assessment. She has been treated with the utmost patience and respect since being there, as have I, by carers and management. I have seen Mum every day since her accident in February, not wanting to leave her, however, I had my first day out yesterday without visiting her as
I knew she was being looked after and don’t get as upset when I leave her.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for taking the time to write us a review and I'm glad the experience of Windsor Street has been so positive for you and your mum. If there is anything we can do for either of you, please don't hesitate to ask.

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Review from J M (Resident) assisted by family/friend published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, caring staff - even when extra busy.
Excellent food, clean and tidy. Medical care as required and quickly.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for taking the time to share your experience of living with us at Windsor Street - it is a pleasure to have you with us. I will pass on your feedback to the team as I know they appreciate reading it.

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Review from F P (Daughter of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The home is very clean and tidy with some fabulous, caring staff, especially two. The Hairdressers are absolute gems as well. However, that is where the good points end. There was poor communication between Staff, especially at the weekend. Poor understanding of some procedures amongst two staff who,
in front of our family, looked on a search engine using their personal mobile phone how to take a blood sugar reading. Not great for diabetic patients.
No stimulation for the patients that we saw. They wandered aimlessly about, stayed in their rooms or sat in chairs all day. That was the case when we visited.
When Dad went into the Home, he deteriorated on a daily basis. He went from walking and interacting with us to dying in the space of 4 weeks. He was put on end of life care and his medication was withdrawn without family being informed.
He wanted to come home. We wanted him home but sadly neither his nor our wishes were realised.
We are devastated and cannot forgive them.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We are so sorry for your loss and our thoughts are with your family at this difficult time. I understand that the Home Manager was supporting you with advice during your dad’s stay as far as she could, though specific decisions relating to medication are taken by residents’ GPs and not by our care teams. I understand how distressing it is when you see a loved one’s health deteriorate, though please understand that our care team really did want the best for him, working alongside medical professionals and the social care teams, as well as the teams at the hospital. I believe the Home Manager has tried to contact you recently and once again, please accept our deepest sympathy for the loss of your dad.

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Review from Andy B (Son of Resident) published on 23 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise The Orders of St John Care Trust and the staff at Windsor Street Care Centre highly enough. My mum has received exceptional care since coming to the home in 2018 and management has played a key role in ensuring her needs and continuity of care are met to the highest standard. My mum
feels safe, valued and loved and is treated with dignity and respect. She adores all of the staff, doctors, carers, receptionists, admin team, cleaners and carers and now considers them as friends. This exceptional care has in turn, given my wife and I complete peace of mind knowing that mum is in the best possible place she can be. With thanks and gratitude.
Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you so much for taking the time to write us a review, and for your kind words. The safety and happiness of our residents is so important to our whole team and I'm glad to hear that Mum is so settled at Windsor Street. I will make sure the team sees your feedback as I know it's important to them, and we're grateful to you for sharing your experiences of our home.

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Review from C J (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care centre's great strength is the quality of its staff. Blenheims care team and those supporting showed real love, admiration and tender care for our mother. It's not easy looking after someone who has dementia but the care team were always patient and easygoing and very importantly tactile. An
embrace or an arm around the shoulder will mean so much to an old and frail person. Windsor Street Care Centre is a lovely care home.
Reply from Marzanna Urbaniak, Home Manager at Windsor Street Care Centre

Thank you so much for your kind comments at what must be a very difficult time for your family. We were honoured to care for your mother at Windsor Street and she will be greatly missed by us all.

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Review from Kayleigh B (Granddaughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma spent almost four months on the assessment unit, Balmoral at Windsor Street Care Centre. Throughout her stay on Balmoral, she received wonderful care from all the staff on the unit and the physio and occupation therapists involved with her assessments. My grandma needed to quickly be admitted
due to her increasing care needs and Windsor Street were very compassionate and swiftly put things in place for her to stay with them. She has now moved on to another home but we, as a family, will always cherish the time she had at Windsor Street and the fantastic care she received.
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Review from A A (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last month, Windsor Street Care Centre has opened up post-Covid in a managed and sympathetic way. The staff are always attentive and caring to my mother. She enjoys their chats and feels included and supported. I am always made welcome when visiting and the home has my full trust in caring
for Mum. Thank you.
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Review from Ruth M (Daughter of Resident) published on 7 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we just can't thank you enough for the excellent care you gave to our mum during her time with you at Windsor Street Care Centre.
All the staff, doctors, carers, nurses and admin team are very professional, caring and thoughtful.
Nothing was too much trouble and Mum was made so comfortable.
Many,
many thanks.
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Review from Karen O (Daughter of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first contact with Windsor Street Care Centre, we have been very thankful for all involved in Mum's care. The staff are so friendly and caring, not only to Mum but also to us as we navigate the changing circumstances of Mum no longer being able to live in her own home. Her room is lovely
and we have been encouraged to fill it with her own pictures etc. Everyone we have come into contact with has been wonderful and I believe Mum is going to be very happy here - as are we.
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Review from Gary B (Brother-in-law of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care received by my relative was first class. I cannot thank the professional and caring staff enough. For more than 5 years my relative was given all his caring needs. He was very happy here. The environment was excellent and very clean. I would like to thank all concerned, past and present.
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Review from J T (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after by the friendly and caring staff. The staff are always very patient. Mum is always clean and so is her room. It's lovely to see the occasional photo of Mum participating in-home activities.
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Review from Sally Y (Niece of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been amazing, cannot fault the care given to my aunt. She loves the food and the carers. Covid has changed things, however, everyone has done their best to see that residents are happy and safe.
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Review from Fiona L (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only at Windsor Street for a short time before he sadly passed away. The professionalism and care the staff showed my father, myself and my mother was outstanding, from the nurses, carers, manager, receptionist, cleaner and activities coordinator. The level of care and dignity shown to
my father by all at the home meant so much to us. Thank you.
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Review from P F (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What is not mentioned in relation to the assessment unit is that this is an inferior version of what a service user might expect from a modern 21st-century care home. There are no activities to engage or stimulate the patients (supposed to be the residents who enjoy a full range of these). The staff
are lovely but are too busy to spend time with them. The end result, with restricted visiting from outside, is a marked deterioration in mental health.
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Review from Valerie P (Respite Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The perfect word to describe the "Windsor Street Care Centre" is "excellent". The loveliest, kindest carers and nurses who do everything that can to help you, even when you do stupid things, like me! I am very sad to leave your lovely care centre. Great cleanliness, lovely food and rooms, beautiful
gardens. Thank you, everybody; I will miss you so much!
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Review from M B (Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving here, I have received excellent care from the nurses and staff. I would recommend this establishment.
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Review from M J (Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came here I was very anxious and I didn't know what to expect. To my surprise, I am really happy here. Staff are looking after me really well and my condition is improving.
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Review from Rosalind S (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed very much and will recommend it to whomever may need it.
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Review from David G (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have come through a bad patch and Parkinson's. In hospital the staff did really understand the nature of the disease and I spent long hours in bed, feeling my legs rotting away. Here the opposite is true. It's difficult for me to write neatly but all I need to say is the staff here is treating me
with dignity respect. I think the staff is the best I have come across and they are a credit to their calling. They go the extra mile.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Windsor Street Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Windsor Street Care Centre is calculated as follows: ( (187 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 221 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windsor Street Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Beata

Beata Beevor

Job Title: Activities Coordinator Joined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.


Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.


In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Street Care Centre to verify any information. View our terms and conditions. Windsor Street Care Centre has an Enhanced Service - more info.