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Windsor Street Care Centre

35-37 Windsor Street, Cheltenham, Gloucestershire GL52 2DG
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The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)
Windsor Street Care Centre, Cheltenham
Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)
Windsor Street Care Centre, Cheltenham
Windsor Street Care Centre, Cheltenham

Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.

To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to...  

Care Provided by Windsor Street Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,710£1,800 - £1,925
Residential Dementia Care£1,710 - £1,820£1,920 - £2,050
Nursing Care£2,053 - £2,053£2,253 - £2,253
Nursing Dementia Care£2,053 - £2,053£2,253 - £2,253
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Windsor Street Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Helen Hews(Acting Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with ensuite Wet Room (81)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.

Windsor Street Care Centre Reviews (125)

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9.9

Windsor Street Care Centre has a Review Score of 9.9 (9.855) out of 10, based on 25 reviews in the last 2 years. Over all time Windsor Street Care Centre has 125 reviews.

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Review from Nicola F (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience

The carers are always very happy and look after everyone very well.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

That's very kind of you to say, thank you. We all appreciate you taking the time to write us a review and for sharing your feedback.

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Review from Ian S (Son of Resident) published on 23 December 2024 Submitted via Website
Overall Experience
My father moved in to Windsor Street Care Centre with my stepmother in 2020, which was a difficult time for everyone but from the first day the staff took time and trouble to help them settle. Dad had Alzheimer's and received really outstanding care throughout his illness. He used to say it was like staying in a hotel but with people there all the time to look after him.
I also saw my step mums health and wellbeing improve as the staff helped her so sensitively to let go of the need to care for Dad herself.
Perhaps most importantly the end of Dad's journey was also a very special time. The staff worked hard to make sure he was well cared for right up to the end and the communication with the rest of the family was sensitive and timely. He was content to the end and had a peaceful passing.
We had his wake at Windsor Street too, which was another very special occasion for all of us, with very personal support from the whole team at Windsor St.

Thanks to everyone for all of this.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We are all so sorry for your loss. It was a privilege to be able to care for your father, and your stepmother, and it was an honour to have his wake here too. We really appreciate you taking the time to write us a review and sharing your experiences, and kind words, of Windsor Street. Please don't hesitate to ask if there is ever anything more we can do to support your family.

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Review from R S (Son of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience

Mum was transferred from hospital and all the staff particularly the deputy manager were helpful, caring, responsive and attentive to my mother's needs. Thank you.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We're delighted to have your mum with us at Windsor Street. Thank you for taking the time to write us a review, and if there is anything more we can do to help your mum, please don't hesitate to ask.

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Review from T R (Daughter of Resident) published on 9 September 2024 Submitted via Postal Card
Overall Experience

My 94-year-old Mum moved into Hampton in 2023 and from the very first day to the present, the staff have made Mum feel so welcome and loved - I live in Sydney and this is my 2nd visit - and the entire time I've been here I've only seen 100% dedication and care from the staff. They are like family - professional, thorough and loving. When I leave to return to Australia my heart is full - Mum has improved in her health with being stimulated with activities and interacting with carers and residents. Thank you so much.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We really appreciate you taking the time to write us a review, thank you. It's a pleasure to have your mum with us, and if there is anything more we can do to support her, or you, please don't hesitate to ask - we know how difficult it can be for families living so far away. The whole team is grateful for your kind words.

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Review from A N (Friend of Resident) published on 20 August 2024 Submitted via Postal Card
Overall Experience

I was an assessment resident and now I am joining the Knit and Natter group of activities while visiting some friends.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you very much for taking the time to write us a review and for sharing your experience of Windsor Street. It was a pleasure to have you staying with us and we're delighted that you're continuing to be part of our extended family.

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Review from V W (Resident / Service User) published on 10 July 2024 Submitted via Postal Card
Overall Experience

When I came here I was very unwell. I went in the wheelchair because the lift was broken so I couldn't use the stretcher from the ambulance. I've been in bed for a month. I spent one day in bed and then I recovered. Now I feel much better. I am able to join in the dining room for lunch and join in activities, especially in arts as it is important to me.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for your kind words - we really appreciate your feedback. It's a pleasure to have you staying with us, and we're delighted to see you going from strength to strength. We're pleased to hear you're enjoying our activities programme, and if there is anything else you'd like to try, please don't hesitate to ask as we love to accommodate residents' hobbies and interests into our calendar.

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Review from B H (Respite Resident) published on 4 July 2024 Submitted via Postal Card
Overall Experience

Just here for a month. Very impressed, especially by the staff, who were welcoming, anxious to see that all was well and would go out of their way to be of assistance. A memorable experience. Rooms satisfactory, food fine enough, perhaps becoming a little boring - no fresh fish? But will only come back if I win the lottery!

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you very much for taking the time to share your experience of staying with us at Windsor Street - it means a great deal to the whole team. It was a pleasure to have you with us, and you are welcome to back any time. We appreciate your feedback and will take that on board.

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Review from R F (Brother-in-law of Resident) published on 11 April 2024 Submitted via Postal Card
Overall Experience

The nicest most friendly care home I've visited. All the staff are extremely efficient and kind. Nothing is for show as I visit at different times and on different days. Residents are very well cared for and where possible, every effort is made to keep them stimulated and happy. There are plenty of events to celebrate the seasons of the year. The food is great too!

Reply from Helen Dearing, On behalf of the team at Windsor Street Care Centre

Wow, that's quite a bold statement and one we absolutely love! We think our home is the most friendliest too. Thank you for your kind words, our staff will be over the moon to read your review. Do come and say hello and join us for tea and cake next time you visit us - our door is always open. Thank you so much!

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Review from Sharon S (Granddaughter of Resident) published on 8 December 2023 Submitted via Website
Overall Experience

I can't thank the staff enough for the care and support that they gave my nan, nothing was too much trouble. All the staff on Balmoral were amazing but three nurses in particular went out of their way to make me feel at ease and kept me updated on her progress.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

It was a privilege to care for your nan. Thank you for your kind words and for taking the time to write us a review. If there is anything more we can do to support your family, please just let us know.

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Review from N C (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for taking the time to write us a review. I will make sure the team sees it as they really do appreciate your feedback. I'm glad we have been able to support your family.

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Review from J F (Cousin of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

We were nervous about our relative entering a care facility as it was unknown to us and there was the need for palliative care. We were soon put at ease by management and staff. Over the time we spent there, we witnessed the staff go above and beyond for all their residents and the level of care and friendliness was amazing. Thank you to all.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for your feedback and for taking the time to write a review. It was an honour to be able to support your family during this difficult time.

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Review from L D (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card
Overall Experience

This is the second care home my dad has been in. After the move, it took time for him to fully settle but now 3 and a half months later, he is well at home there. The staff are truly wonderful with him. We have had issues as he's 88 with Alzheimer's, but I have worked with them and have ironed them out. Amendable caring staff, my dad is happy in his own little world there. Management are superb.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

What lovely feedback, thank you! We're delighted to have your dad with us and so pleased he's settled in his new home. If there is anything else we can do for him, or for you, please just let us know.

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Review from J K (Regular Volunteer) published on 22 July 2023 Submitted via Postal Card
Overall Experience

A welcoming smile from the care centre receptionist, put one at ease. Staff treat the residents with the utmost care and respect, attending dutifully and affectionately to residents' needs. Another strength is the activities team, devoted to involving all residents who want to participate irrespective of age and ability. Activities are carefully arranged and highly beneficial. High standard of order and cleanliness observed at each visit.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for sharing your review of Windsor Street - we appreciate you taking the time to submit it. Your feedback will be greatly received by the team.

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Review from E K (Regular Volunteer) published on 22 July 2023 Submitted via Postal Card
Overall Experience

Have returned after many years as a carer. Nice to volunteer in such a welcoming establishment with wonderful people.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for your continued support and for taking the time to write us a review. It does mean a lot to the team.

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Review from Kim A (Daughter of Resident) published on 5 July 2023 Submitted via Website
Overall Experience

My mum was moved here for assessment. She has been treated with the utmost patience and respect since being there, as have I, by carers and management. I have seen Mum every day since her accident in February, not wanting to leave her, however, I had my first day out yesterday without visiting her as I knew she was being looked after and don’t get as upset when I leave her.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for taking the time to write us a review and I'm glad the experience of Windsor Street has been so positive for you and your mum. If there is anything we can do for either of you, please don't hesitate to ask.

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Review from J M (Resident / Service User) published on 19 May 2023 Submitted via Postal Card
Overall Experience
Very comfortable, caring staff - even when extra busy.

Excellent food, clean and tidy. Medical care as required and quickly.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you for taking the time to share your experience of living with us at Windsor Street - it is a pleasure to have you with us. I will pass on your feedback to the team as I know they appreciate reading it.

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Review from F P (Daughter of Resident) published on 28 April 2023 Submitted via Website
Overall Experience
The home is very clean and tidy with some fabulous, caring staff, especially two. The Hairdressers are absolute gems as well. However, that is where the good points end. There was poor communication between Staff, especially at the weekend. Poor understanding of some procedures amongst two staff who, in front of our family, looked on a search engine using their personal mobile phone how to take a blood sugar reading. Not great for diabetic patients.
No stimulation for the patients that we saw. They wandered aimlessly about, stayed in their rooms or sat in chairs all day. That was the case when we visited.
When Dad went into the Home, he deteriorated on a daily basis. He went from walking and interacting with us to dying in the space of 4 weeks. He was put on end of life care and his medication was withdrawn without family being informed.
He wanted to come home. We wanted him home but sadly neither his nor our wishes were realised.

We are devastated and cannot forgive them.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

We are so sorry for your loss and our thoughts are with your family at this difficult time. I understand that the Home Manager was supporting you with advice during your dad’s stay as far as she could, though specific decisions relating to medication are taken by residents’ GPs and not by our care...  

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Review from Andy B (Son of Resident) published on 23 April 2023 Submitted via Website
Overall Experience

I cannot praise The Orders of St John Care Trust and the staff at Windsor Street Care Centre highly enough. My mum has received exceptional care since coming to the home in 2018 and management has played a key role in ensuring her needs and continuity of care are met to the highest standard. My mum feels safe, valued and loved and is treated with dignity and respect. She adores all of the staff, doctors, carers, receptionists, admin team, cleaners and carers and now considers them as friends. This exceptional care has in turn, given my wife and I complete peace of mind knowing that mum is in the best possible place she can be. With thanks and gratitude.

Reply from Rowen Campbell, on behalf of the team at Windsor Street Care Centre

Thank you so much for taking the time to write us a review, and for your kind words. The safety and happiness of our residents is so important to our whole team and I'm glad to hear that Mum is so settled at Windsor Street. I will make sure the team sees your feedback as I know it's important to them, and we're grateful to you for sharing your experiences of our home.

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Review from C J (Son of Resident) published on 13 April 2023 Submitted via Postal Card
Overall Experience

The care centre's great strength is the quality of its staff. Blenheims care team and those supporting showed real love, admiration and tender care for our mother. It's not easy looking after someone who has dementia but the care team were always patient and easygoing and very importantly tactile. An embrace or an arm around the shoulder will mean so much to an old and frail person. Windsor Street Care Centre is a lovely care home.

Reply from Marzanna Urbaniak, Home Manager at Windsor Street Care Centre

Thank you so much for your kind comments at what must be a very difficult time for your family. We were honoured to care for your mother at Windsor Street and she will be greatly missed by us all.

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Review from Kayleigh B (Granddaughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

My grandma spent almost four months on the assessment unit, Balmoral at Windsor Street Care Centre. Throughout her stay on Balmoral, she received wonderful care from all the staff on the unit and the physio and occupation therapists involved with her assessments. My grandma needed to quickly be admitted due to her increasing care needs and Windsor Street were very compassionate and swiftly put things in place for her to stay with them. She has now moved on to another home but we, as a family, will always cherish the time she had at Windsor Street and the fantastic care she received.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (1)

Beata Beevor
Beata BeevorJob Title:Activities CoordinatorJoined: 2019

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.

Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.

In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.

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