
The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.
To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to...
Care Provided by Windsor Street Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Windsor Street Care Centre for full pricing details and T&Cs.
Contact Windsor Street Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Helen Hews(Acting Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors welcome at any time.
Parking
- Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.
Windsor Street Care Centre Reviews (125)
Windsor Street Care Centre has a Review Score of 9.9 (9.855) out of 10, based on 25 reviews in the last 2 years.
Over all time Windsor Street Care Centre has 125 reviews.
The care and attention that was given to my brother were more than what the family could have asked for. The staff are all very dedicated to their work, nothing was too much trouble.
My family and I would like to thank all the staff at Windsor Street Care Centre for all the loving care and kindness they gave to my late mum. We would recommend your care centre to any family. We thank you also for all the kindness shown to our family.
I am very happy with the care that my husband has at this home. He is beginning to settle more enow.
The care was compassionate and friendly. Those who are sick are treated with dignity along with their family.
It felt like extended family, helping in every possible way.
We were allowed to bring our elderly black labrador onto Balmoral and she was very much loved by the staff and some of the other guests in the suite. Having the dog to visit really cheered up my father and helped him feel more at home.
In the care home, there is a purpose built bath so that elderly people can have help to have a bath which is a real luxury if you are no longer able to in your own home. My father found this a real treat and was truly pampered during his bath times.
The food was delicious and main meals are served at lunch time.
We really cannot fault the care given and the service provided, definitely a safe and caring place to be.
Stepdad has been on one of the dementia units within the home, which all the staff made his stay very welcoming and well looked after as possible.
Good facilities and quality of care in a modern purpose-built facility. Very good quality staff who are proactive and look for ways to improve quality of life.
Staff levels high enough to allow time to be spent with residents on a one to one basis and understand their needs.
My bother has been a resident since the day of opening. I find the staff very supportive, prepared to take time to explain his care plans, needs etc.
At times he can be difficult but is treated with sympathy and respect.
Dad was only here for 28 days but he felt like it really was his home and was always praising the nursing staff, carers and even the maintenance man, they always found time to have a chat or even a song.
They also found time to look after our family during a Very difficult time, for that we will be always grateful.
Windsor Street Care is an excellent example of a well managed and well run care home without losing the personal touch.
On visiting a family friend I was very impressed by the care centre. A lovely room, bigger than others I have visited in other homes. Lovely outside balconies with seating and flowers. Staff were all very friendly and attentive. The person I was visiting was very happy there. Lovely kitchen area for visitors to use adjacent to a nice dining area for the residents. Very impressed.
I found the staff all very caring and dedicated.
My mother was only in there for a short time, but I felt that I had chosen the best home.
The detail and love invested in my mum's daily needs are superb.
I find the home of a very high standard. The staff are very friendly and professional with good security. Feels very homely and caring. Nothing seems too much trouble.
From the moment Dad arrived at the home the care was outstanding and the staff were so loving and kind, that my family were confident that he was in excellent hands. Dad was happy there and grateful for the kindness shown by the experienced and caring staff. His family would thoroughly recommend Windsor Street Care Home to anyone looking for care.
My mother has been a resident for 22 months. I like the "open door" policy and being able to visit at any time. The carers are exceptionally caring, respectful and patient. They treat residents with good humour and kindness. A new initiative to have an activity coordinator dedicated to each household has improved activities. I am grateful to the pro-active carers in my mother's household who have gone the extra mile to provide materials and personalised handmade bags for each resident. The manager is approachable and open to new ideas. The whole staff team work hard to provide a welcoming friendly home. Thank you.
My dad was transferred directly from hospital originally into respite care on Balmoral Unit, Windsor Street Care Home. He was not expected to live beyond a few months. He was totally dependent on staff for all his needs, however, after several months of excellent care, he is now greatly improved, eating well, building his strength up and this is purely down to the continuous great care he has received. He loves the place now and considers it his home.
A purpose built care centre with small intimate units where it is possible to build up relationships with staff. Modern and bright, good furnishings. Spacious rooms with en-suite wet rooms. Excellent caring staff. Lovely garden and vegetable plot. Many activities appropriate to the clients.
The process from the staff has been made very easy. The carers are superb to clients and relatives alike. There seems to be plenty of activities and my mother was very encouraged to take part. It is very obvious there is a real feeling here and there is a lovely family atmosphere. There is plenty of space and light. I have reserved a room for myself!!!
The manager is very approachable. Both my mum and dad have both stayed here and I would recommend the home to anyone.
Finally, I'm able to relax and know that Mum is in a good place.
Very person-centred care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windsor Street Care Centre.
There are no upcoming events for Windsor Street Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Windsor Street Care Centre.
Meet the Team (1)

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.
Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.
In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Street Care Centre to verify any information. View our terms and conditions. Windsor Street Care Centre has an Enhanced Service -more info.