
The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.
To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to...
Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.
To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to support you, so that you can continue to enjoy a fulfilling and independent lifestyle.
This modern home has been designed with your comfort and wellbeing in mind. Relax in one of the cosy lounges, take advantage of the secure terraces on sunny days, or join in one of the social activities taking place daily. If you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite shower facilities, offers a peaceful haven. The home also offers physiotherapy at an additional cost.
There is full programme of different activities and events organised by the Activity Co-ordinators around each person's requests, hobbies and interests.
Typical daily activities might include:
• arts and crafts
• coffee morning
• trip to the local garden centre
• visiting musicians
• seated yoga
Home cooked meals are prepared by the talented cook and kitchen team. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take account of any individual dietary requirements or preferences.
Care Provided by Windsor Street Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Windsor Street Care Centre to confirm what's included and get a personalised quote:
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Windsor Street Care Centre for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Wioletta Meler (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors welcome at any time.
Parking
- Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.
Windsor Street Care Centre Reviews (131)
Windsor Street Care Centre has a Review Score of 9.8 (9.788) out of 10, based on 28 reviews in the last 2 years.
Over all time Windsor Street Care Centre has 131 reviews.
My mother has been a resident of Windsor Street for 4 years. Her care has been excellent and she is as happy and settled as she can be. Her ulcerated legs which she had for over 7 years have healed thanks to the dedication and care of the nursing staff. They make sure her dietary needs are looked...
My mother has been a resident of Windsor Street for 4 years. Her care has been excellent and she is as happy and settled as she can be. Her ulcerated legs which she had for over 7 years have healed thanks to the dedication and care of the nursing staff. They make sure her dietary needs are looked after and she is always clean. She has developed very good relationships with all the staff and I am sure these have helped to keep her as cognitively able as she is.
My friend has now been in Windsor Street for 18 months and during that time she has received exceptional care and attention. She recently had her 91st birthday. The carers bought a present and flowers, sang happy birthday, with live musical accompaniment in her room and the chefs produced a very...
She is now able to sit a little while in a supportive chair which she enjoys. This is a care centre that 'cares', the staff are always happy to pop in and pass the time of day and interact with her.
The activities team arrange regular musical events and one to one book reading.
Overall, this is an excellent care centre and is a credit to the Manager and Admin staff.
In my experience, the home is outstanding in care and has an all-around friendly atmosphere, so much so that I am looking to work for the company.
In my experience, the home is outstanding in care and has an all-around friendly atmosphere, so much so that I am looking to work for the company.
Facilities very good and easy to use.
Food quality variable - soup watery - porridge good for brick making - pastry solid.
Also a difficulty providing for special requirements.
On the whole a friendly, caring place to stay.
Facilities very good and easy to use.
Food quality variable - soup watery - porridge good for brick making - pastry solid.
Also a difficulty providing for special requirements.
On the whole a friendly, caring place to stay.
My mother spent 15 months in Windsor Street as she gradually deteriorated with dementia. The staff were caring, flexible and kind during the whole time but particularly towards the end. The whole place operated with a real sense of care and support to both my mother and myself.
My mother spent 15 months in Windsor Street as she gradually deteriorated with dementia. The staff were caring, flexible and kind during the whole time but particularly towards the end. The whole place operated with a real sense of care and support to both my mother and myself.
An excellent facility which provides an understanding and care for people with dementia.
An excellent facility which provides an understanding and care for people with dementia.
The care and attention that was given to my brother were more than what the family could have asked for. The staff are all very dedicated to their work, nothing was too much trouble.
The care and attention that was given to my brother were more than what the family could have asked for. The staff are all very dedicated to their work, nothing was too much trouble.
My family and I would like to thank all the staff at Windsor Street Care Centre for all the loving care and kindness they gave to my late mum. We would recommend your care centre to any family. We thank you also for all the kindness shown to our family.
My family and I would like to thank all the staff at Windsor Street Care Centre for all the loving care and kindness they gave to my late mum. We would recommend your care centre to any family. We thank you also for all the kindness shown to our family.
I am very happy with the care that my husband has at this home. He is beginning to settle more enow.
I am very happy with the care that my husband has at this home. He is beginning to settle more enow.
The care was compassionate and friendly. Those who are sick are treated with dignity along with their family.
It felt like extended family, helping in every possible way.
The care was compassionate and friendly. Those who are sick are treated with dignity along with their family.
It felt like extended family, helping in every possible way.
My father was cared for in Windsor street for 3 weeks whilst he recovered from an illness, the care was exceptional and they really could not do enough for him. The facilities were wonderful and all new and fresh. It is a new purpose built care home so ideal so frail elderly people to move about...
We were allowed to bring our elderly black labrador onto Balmoral and she was very much loved by the staff and some of the other guests in the suite. Having the dog to visit really cheered up my father and helped him feel more at home.
In the care home, there is a purpose built bath so that elderly people can have help to have a bath which is a real luxury if you are no longer able to in your own home. My father found this a real treat and was truly pampered during his bath times.
The food was delicious and main meals are served at lunch time.
We really cannot fault the care given and the service provided, definitely a safe and caring place to be.
Stepdad has been on one of the dementia units within the home, which all the staff made his stay very welcoming and well looked after as possible.
Stepdad has been on one of the dementia units within the home, which all the staff made his stay very welcoming and well looked after as possible.
Good facilities and quality of care in a modern purpose-built facility. Very good quality staff who are proactive and look for ways to improve quality of life.
Staff levels high enough to allow time to be spent with residents on a one to one basis and understand their needs.
Good facilities and quality of care in a modern purpose-built facility. Very good quality staff who are proactive and look for ways to improve quality of life.
Staff levels high enough to allow time to be spent with residents on a one to one basis and understand their needs.
My bother has been a resident since the day of opening. I find the staff very supportive, prepared to take time to explain his care plans, needs etc.
At times he can be difficult but is treated with sympathy and respect.
My bother has been a resident since the day of opening. I find the staff very supportive, prepared to take time to explain his care plans, needs etc.
At times he can be difficult but is treated with sympathy and respect.
Dad was only here for 28 days but he felt like it really was his home and was always praising the nursing staff, carers and even the maintenance man, they always found...
Dad was only here for 28 days but he felt like it really was his home and was always praising the nursing staff, carers and even the maintenance man, they always found time to have a chat or even a song.
They also found time to look after our family during a Very difficult time, for that we will be always grateful.
Windsor Street Care is an excellent example of a well managed and well run care home without losing the personal touch.
On visiting a family friend I was very impressed by the care centre. A lovely room, bigger than others I have visited in other homes. Lovely outside balconies with seating and flowers. Staff were all very friendly and attentive. The person I was visiting was very happy there. Lovely kitchen area...
On visiting a family friend I was very impressed by the care centre. A lovely room, bigger than others I have visited in other homes. Lovely outside balconies with seating and flowers. Staff were all very friendly and attentive. The person I was visiting was very happy there. Lovely kitchen area for visitors to use adjacent to a nice dining area for the residents. Very impressed.
I found the staff all very caring and dedicated.
My mother was only in there for a short time, but I felt that I had chosen the best home.
I found the staff all very caring and dedicated.
My mother was only in there for a short time, but I felt that I had chosen the best home.
The detail and love invested in my mum's daily needs are superb.
The detail and love invested in my mum's daily needs are superb.
I find the home of a very high standard. The staff are very friendly and professional with good security. Feels very homely and caring. Nothing seems too much trouble.
I find the home of a very high standard. The staff are very friendly and professional with good security. Feels very homely and caring. Nothing seems too much trouble.
From the moment Dad arrived at the home the care was outstanding and the staff were so loving and kind, that my family were confident that he was in excellent hands. Dad was happy there and grateful for the kindness shown by the experienced and caring staff. His family would thoroughly recommend...
From the moment Dad arrived at the home the care was outstanding and the staff were so loving and kind, that my family were confident that he was in excellent hands. Dad was happy there and grateful for the kindness shown by the experienced and caring staff. His family would thoroughly recommend Windsor Street Care Home to anyone looking for care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 09 Oct 2026
Residents enjoyed a wonderfully creative and sociable day as we celebrated Art in Care Homes Day, bringing together art, movement and plenty of conversation and laughter. During a special art...
- 21 Sep 2026
Residents, colleagues and friends at Windsor Street Care Centre in Cheltenham enjoyed a day full of laughter, friendship and celebration as the home hosted a joyful Fancy Hat Party. The...
- 21 Sep 2026
Every resident has a story to tell, and at Windsor Street Care Centre, those stories are at the heart of everything we do. In this special video, we introduce you...
There are no upcoming events for Windsor Street Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Windsor Street Care Centre.
Meet the Team (1)

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role,...
Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.
Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.
In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Street Care Centre to verify any information. View our terms and conditions. Windsor Street Care Centre has an Enhanced Service -what an Enhanced Service includes.