Submit a Review for Windsor Street Care Centre
35-37 Windsor Street, Cheltenham, GL52 2DG
View full details of Windsor Street Care CentreLatest Reviews for Windsor Street Care Centre
13 February 2026
He is happy here, calls the staff his extra family, which shows how much he thinks of them. All staff are really caring and helpful, and nothing is too much trouble. Couldn't have picked a better home for him.
30 January 2026
It is a refleif to know that my wife is in such caring hands 24/24 - she has been ill from a winter virus recently and so how the team have found an even higher level of care and sympathy for us both. Medical help was on hand in just a few hours of the problem developing! This is her 3rd year and no
complaints. The team are her extended family.
30 January 2026
My mum is a day care resident at Windsor St in Cheltenham. The staff there have been very caring and accommodating to my personal circumstances. Through their support I'm able to support my mum in her own home, use Windsor St to support us so I can hold down my job and I know she is very well looked
after.
I appreciate the support I've received because I honestly don't know how I'd manage without it. Thankyou!!!
26 January 2026
I have power of attorney over a lady who at 93 had been living alone near Cheltenham . a wonderful neighbour had been more than keeping an eye on her and professional carers were coming in daily. But it was increasingly clear she couldn't manage so i started to look around for homes. the neighbour
suggested Order St Johns so i called them.. they were really helpful over the phone and clearly very experienced with these sort of circumstances. they arranged for the lady in question to be picked up and shown around
she loved it immediately and wanted to stay there and then!! they made arrangements to pick her up shortly afterwards and she couldn't have been happier. i made a surprise unannounced visit last month and she was really content there and enjoying life.
10 December 2025
We are very grateful for the care and compassion shown to my Mother throughout her stay at Windsor Street. The staff made her feel comfortable and treated her with kindness and respect. We would also like to thank all staff there for their thoughtfulness towards us as a family.
25 September 2025
I arrived mid mid-June 2025. I would like to say a massive thank you for all your care. I am going to miss you all.
18 September 2025
My Mother was an emergency admission for End of Life Care at the end of June. She found the change from home to Windsor Street Balmoral Unit difficult to begin with, the Carers and Senior Staff were absolutely brilliant with her and both my Mother and I and my daughter were soon feeling one of the
'family' - the dedication was so warming and happy, Mum thrived there for so much longer than the Doctors anticipated which for her and us her family was comforting even though we knew the end was near.
During the final hours the ' Team' were wonderful at seeing to Mum and our needs too - we felt the love and care immensely.
After Mum passed away Claire and Alena took care of Mum whilst my daughter and I had a walk, they made Mum look so beautiful and peaceful in her bedroom. Mum couldn't have been in a better Care Home than St John's Windsor Street, Prestbury Cheltenham.
07 July 2025
Mum was in the care home for a short stay. Very pleased with the care.
27 May 2025
My father was admitted to Windsor Street Care home into an assessment bed.
I have been more than impressed with the standard of care, courtesy and respect shown to my father and also towards me.
Nothing was ever to much trouble.
Everyone from the people on reception, the carers and nurses.
Everyone involved with looking after my father were fantastic.
I'd just like to say a really sincere thank you.
Kindest regards
22 May 2025
We have nothing but praise for the staff and extended team at Windsor Street. Excellent communication from the first point of contact and throughout the stay. Care staff are warm hearted and focused on the residents, with a good time dedicated to family to share info and updates. This was our first
care home experience, and it was a positive one. Thank you to you all.
07 April 2025
My dad came into Windsor Street as he was to thriving at home. He was here to be assessed initially, he would not interact. Six weeks later, he is eating, drinking, and interacting with residents and staff. He has felt safe and been extremely well looked after throughout his time. All the staff are
amazing, respectful to my dad. I can't thank them enough.
07 April 2025
Dad arrived from hospital following a nasty fall. His mobility and mental capacity had been badly affected. His admission was sympathetic and all the staff have been extremely understanding and caring. He has received help to improve his mobility and cognitive skills. The room is always clean and
tidy, and his clothes are changed as often as required. Very impressed with everything.
21 March 2025
Mum stayed with you at Windsor Street for a month and kept telling me that everyone is lovely! (carers) Some of the residents were a bit trying... but she will be going home for a trial period.
I have found the staff to be brilliant! Very helpful and talkative when greeted and give good information
on mums daily progress and activities.
25 February 2025
The carers are always very happy and look after everyone very well.
23 December 2024
My father moved in to Windsor Street Care Centre with my stepmother in 2020, which was a difficult time for everyone but from the first day the staff took time and trouble to help them settle. Dad had Alzheimer's and received really outstanding care throughout his illness. He used to say it was like
staying in a hotel but with people there all the time to look after him.
I also saw my step mums health and wellbeing improve as the staff helped her so sensitively to let go of the need to care for Dad herself.
Perhaps most importantly the end of Dad's journey was also a very special time. The staff worked hard to make sure he was well cared for right up to the end and the communication with the rest of the family was sensitive and timely. He was content to the end and had a peaceful passing.
We had his wake at Windsor Street too, which was another very special occasion for all of us, with very personal support from the whole team at Windsor St.
Thanks to everyone for all of this.
01 October 2024
Mum was transferred from hospital and all the staff particularly the deputy manager were helpful, caring, responsive and attentive to my mother's needs. Thank you.
09 September 2024
My 94-year-old Mum moved into Hampton in 2023 and from the very first day to the present, the staff have made Mum feel so welcome and loved - I live in Sydney and this is my 2nd visit - and the entire time I've been here I've only seen 100% dedication and care from the staff. They are like family -
professional, thorough and loving. When I leave to return to Australia my heart is full - Mum has improved in her health with being stimulated with activities and interacting with carers and residents. Thank you so much.
20 August 2024
I was an assessment resident and now I am joining the Knit and Natter group of activities while visiting some friends.
10 July 2024
When I came here I was very unwell. I went in the wheelchair because the lift was broken so I couldn't use the stretcher from the ambulance. I've been in bed for a month. I spent one day in bed and then I recovered. Now I feel much better. I am able to join in the dining room for lunch and join in
activities, especially in arts as it is important to me.
04 July 2024
Just here for a month. Very impressed, especially by the staff, who were welcoming, anxious to see that all was well and would go out of their way to be of assistance. A memorable experience. Rooms satisfactory, food fine enough, perhaps becoming a little boring - no fresh fish? But will only come
back if I win the lottery!
Latest Reviews for Windsor Street Care Centre
13 February 2026
He is happy here, calls the staff his extra family, which shows how much he thinks of them. All staff are really caring and helpful, and nothing is too much trouble. Couldn't have picked a better home for him.
30 January 2026
It is a refleif to know that my wife is in such caring hands 24/24 - she has been ill from a winter virus recently and so how the team have found an even higher level of care and sympathy for us both. Medical help was on hand in just a few hours of the problem developing! This is her 3rd year and no
complaints. The team are her extended family.
30 January 2026
My mum is a day care resident at Windsor St in Cheltenham. The staff there have been very caring and accommodating to my personal circumstances. Through their support I'm able to support my mum in her own home, use Windsor St to support us so I can hold down my job and I know she is very well looked
after.
I appreciate the support I've received because I honestly don't know how I'd manage without it. Thankyou!!!
26 January 2026
I have power of attorney over a lady who at 93 had been living alone near Cheltenham . a wonderful neighbour had been more than keeping an eye on her and professional carers were coming in daily. But it was increasingly clear she couldn't manage so i started to look around for homes. the neighbour
suggested Order St Johns so i called them.. they were really helpful over the phone and clearly very experienced with these sort of circumstances. they arranged for the lady in question to be picked up and shown around
she loved it immediately and wanted to stay there and then!! they made arrangements to pick her up shortly afterwards and she couldn't have been happier. i made a surprise unannounced visit last month and she was really content there and enjoying life.
10 December 2025
We are very grateful for the care and compassion shown to my Mother throughout her stay at Windsor Street. The staff made her feel comfortable and treated her with kindness and respect. We would also like to thank all staff there for their thoughtfulness towards us as a family.
25 September 2025
I arrived mid mid-June 2025. I would like to say a massive thank you for all your care. I am going to miss you all.
18 September 2025
My Mother was an emergency admission for End of Life Care at the end of June. She found the change from home to Windsor Street Balmoral Unit difficult to begin with, the Carers and Senior Staff were absolutely brilliant with her and both my Mother and I and my daughter were soon feeling one of the
'family' - the dedication was so warming and happy, Mum thrived there for so much longer than the Doctors anticipated which for her and us her family was comforting even though we knew the end was near.
During the final hours the ' Team' were wonderful at seeing to Mum and our needs too - we felt the love and care immensely.
After Mum passed away Claire and Alena took care of Mum whilst my daughter and I had a walk, they made Mum look so beautiful and peaceful in her bedroom. Mum couldn't have been in a better Care Home than St John's Windsor Street, Prestbury Cheltenham.
07 July 2025
Mum was in the care home for a short stay. Very pleased with the care.
27 May 2025
My father was admitted to Windsor Street Care home into an assessment bed.
I have been more than impressed with the standard of care, courtesy and respect shown to my father and also towards me.
Nothing was ever to much trouble.
Everyone from the people on reception, the carers and nurses.
Everyone involved with looking after my father were fantastic.
I'd just like to say a really sincere thank you.
Kindest regards
22 May 2025
We have nothing but praise for the staff and extended team at Windsor Street. Excellent communication from the first point of contact and throughout the stay. Care staff are warm hearted and focused on the residents, with a good time dedicated to family to share info and updates. This was our first
care home experience, and it was a positive one. Thank you to you all.
07 April 2025
My dad came into Windsor Street as he was to thriving at home. He was here to be assessed initially, he would not interact. Six weeks later, he is eating, drinking, and interacting with residents and staff. He has felt safe and been extremely well looked after throughout his time. All the staff are
amazing, respectful to my dad. I can't thank them enough.
07 April 2025
Dad arrived from hospital following a nasty fall. His mobility and mental capacity had been badly affected. His admission was sympathetic and all the staff have been extremely understanding and caring. He has received help to improve his mobility and cognitive skills. The room is always clean and
tidy, and his clothes are changed as often as required. Very impressed with everything.
21 March 2025
Mum stayed with you at Windsor Street for a month and kept telling me that everyone is lovely! (carers) Some of the residents were a bit trying... but she will be going home for a trial period.
I have found the staff to be brilliant! Very helpful and talkative when greeted and give good information
on mums daily progress and activities.
25 February 2025
The carers are always very happy and look after everyone very well.
23 December 2024
My father moved in to Windsor Street Care Centre with my stepmother in 2020, which was a difficult time for everyone but from the first day the staff took time and trouble to help them settle. Dad had Alzheimer's and received really outstanding care throughout his illness. He used to say it was like
staying in a hotel but with people there all the time to look after him.
I also saw my step mums health and wellbeing improve as the staff helped her so sensitively to let go of the need to care for Dad herself.
Perhaps most importantly the end of Dad's journey was also a very special time. The staff worked hard to make sure he was well cared for right up to the end and the communication with the rest of the family was sensitive and timely. He was content to the end and had a peaceful passing.
We had his wake at Windsor Street too, which was another very special occasion for all of us, with very personal support from the whole team at Windsor St.
Thanks to everyone for all of this.
01 October 2024
Mum was transferred from hospital and all the staff particularly the deputy manager were helpful, caring, responsive and attentive to my mother's needs. Thank you.
09 September 2024
My 94-year-old Mum moved into Hampton in 2023 and from the very first day to the present, the staff have made Mum feel so welcome and loved - I live in Sydney and this is my 2nd visit - and the entire time I've been here I've only seen 100% dedication and care from the staff. They are like family -
professional, thorough and loving. When I leave to return to Australia my heart is full - Mum has improved in her health with being stimulated with activities and interacting with carers and residents. Thank you so much.
20 August 2024
I was an assessment resident and now I am joining the Knit and Natter group of activities while visiting some friends.
10 July 2024
When I came here I was very unwell. I went in the wheelchair because the lift was broken so I couldn't use the stretcher from the ambulance. I've been in bed for a month. I spent one day in bed and then I recovered. Now I feel much better. I am able to join in the dining room for lunch and join in
activities, especially in arts as it is important to me.
04 July 2024
Just here for a month. Very impressed, especially by the staff, who were welcoming, anxious to see that all was well and would go out of their way to be of assistance. A memorable experience. Rooms satisfactory, food fine enough, perhaps becoming a little boring - no fresh fish? But will only come
back if I win the lottery!