Windsor Street Care Centre

There seems to be a genuine desire amongst all involved to provide good care in a lovely and friendly way.

My 96 year old mum is in her 2nd year at Windsor Street Care Centre. The first six months there she was quite ill but received excellent nursing care and recovered well. She is now happy in her own room with all her treasured things around her. She enjoys all the activities and events and finds the meals very tasty. All the staff are very kind and caring and I am happy to know that she is happy there!

Excellent dementia care by all staff. My friend and uncle are both resident and are treated as human beings. They are extremely well treated and cared for and I never worry about leaving them after a visit as I know they are safe, secure and are clean and well fed. Rooms and environment are lovely.

I came in November 2015 for respite, stayed for 6 weeks and then became a resident. Apart from the time when the carers are short staffed, you have to be patient and wait for your turn. I love the food, and the activities are good (unless cancelled). Everyone is very kind and helpful. My room is nice and everyone who visits say so. The only grumble is my daughter has trouble getting in the front door at weekends.

I think it is nice because people look after you. I'm not physically able to do much but everyone makes an effort to help me and they listen to my wishes. I like it when the therapy dog visits me in my bed.

Dementia residents can be very difficult at times, and staff dealing with them require patience, tolerance and understanding. I feel these qualities have been demonstrated admirably when I watch staff/resident interactions at Windsor Street.

I enjoy volunteering at Windsor Street, in particular the large scale fund raising events for example the summer garden party. Windsor Street is well connected within the community and offers a wide variety of trips outside of the home. Also all of the staff are happy to answer any questions I have which I find very comforting.

I'm very pleased with my treatment and being looked after, I've got no other complaints.

Very good support from staff. The food was very good and plentiful, the room was very nice and kept very clean. In fact you couldn't fault anything. My stay there was very pleasant.

My mother's sister passed away at Windsor Street in April 2015 having moved there some four months earlier. She had reached the terminal stage of a long-standing illness. I haven't posted a review until now (February 2016) partly because my mother herself was very frail and died in October, but this has enabled me to make a comparison between two facilities in different parts of the country.

I had nothing to do with my aunt's decision to move into Windsor Street but soon realised that she had made an excellent choice. Accommodation and facilities were appropriate, well organised and clean, and the standard of nursing and personal care itself was first class. Apart from this I was particularly impressed by the support services, and the infrastructure which supported the front line care. The caring, client-centred ethos of the home, and the standard of communication by all staff, were excellent. I was in no doubt that every member of staff was signed up to ideals of the service.

My sister and I visited a number of Care Homes when it became clear that our mother could no longer live independently, we chose Windsor Street (Hampton Suite) and were very glad we did. The care Mum received was exemplary, the carers and staff were genuinely fond of the residents, spent time individually with them on activities and encouraged the residents to participate in the wide variety of opportunities available. I've never met such a lovely group of people who went out of their way to provide the best personalised care to all the residents. The Medical and Nursing attention is also excellent. The ethos that the Order of St John have instilled in all their staff at Windsor Street is superb, be they Kitchen, Reception, Activities, Carers, Nursing .... We couldn't have chosen a friendlier, well equipped, safe, caring, social, happy place for Mum and they made her last 6 months the best they could possibly have been.

My father came to Windsor Street when he was diagnosed with dementia and could no longer cope for himself. He is well cared for and treated with kindness and respect. He does appear happy in his own world and enjoys walking in the garden or watching TV in his own room. I no longer have to worry about his medication or if there is anybody to help him if he has a fall. I would not hesitate to recommend Windsor St to anybody looking for a safe place for a loved one.

We are consistently impressed with the welcoming atmosphere in this Home. We are greeted by name whenever we visit and thanked for any little service we provide.

The staff show a lot of patience and tenderness to the residents, who always look well cared for and nicely dressed.

I have been volunteering for a few months and seen at first hand the staff, residents and environment of the care home. I have taken part in days out and art and singing activities with the residents and seen the care and respect with which they are treated. I would be very happy to recommend Windsor Street Care Home to any friends or family.

My mum has been in there for 5 weeks lovely place and staff are great. There is not a place like it, so lovely. There is nothing the staff would not do to help. So please she was so well looked after while in there for respite. I would like to say a very big thank you to the staff and cleaning staff thank you.

The high level of care, the extreme efficiency and kindness of all the staff in looking after my mother, and the extended family, have helped incredibly during these past 6 months. I would have no hesitation in recommending Windsor Street Care Centre.

My husband has been in the Windsor Street Care home since June as it became too difficult to look after him at home. He has had excellent care from a very well run home. Great leadership from the top, charming manager and deputy who are cheerful and helpful. I am unable to comment on the activities as my husband is unable to take part. Nursing excellent from lovely staff.

I have been a volunteer at Windsor Street Care Home for two years now and every time I spend time with the residents I am always impressed by the quality of care delivered. Residents are treated with dignity and looked after extremely well. Activities are not only fun, but designed to be stimulating and interactive. I have thoroughly enjoyed my time as a volunteer at Windsor Street.

After an accident at home I was sent to Windsor Street Care Centre to recover. I was very impressed with the high standard of care and attention I received. The staff all worked well together creating a lovely, happy atmosphere nothing was too much trouble, any requests were dealt with straight away.

My mother has been there for 2 years and the care she has has is second to none. They have given me my mother back. I would not hesitate to recommend to anyone. All the staff are so friendly and willing to help with anything. One of the nicest care homes I have seen.