The Orders of St John Care Trust in Gloucestershire | 7 Care Homes

Review of
Windsor Street Care Centre
from J H (Daughter-in-law of Resident) published on 13 February 2026 Submitted via Postal Card • Report

Overall Experience

He is happy here, calls the staff his extra family, which shows how much he thinks of them. All staff are really caring and helpful, and nothing is too much trouble. Couldn't have picked a better home for him.

Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your kind words. We are thrilled to hear that he feels happy and at home with us, and it means a lot that he sees our staff as his "extra family." Our team takes great pride in providing caring and supportive care, and your feedback is a wonderful acknowledgment of their hard work. We're so pleased that you feel confident in your choice of Windsor Street Care Centre, it really is our privilege to care for him.

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Review of
The Lakes Care Centre
from Frances O (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at 'The Lakes' for over a year. Mum has settled there very well. The entertainment staff are excellent, especially Luigi/Paul, there are a lot of varied activities on offer. The staff are patient and do their best to find out what might interest the residents. The food is very

good, Marie the chef make excellent cakes. The facilities are very good at 'The Lakes'.

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Review of
Windsor Street Care Centre
from David M (Husband of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

It is a refleif to know that my wife is in such caring hands 24/24 - she has been ill from a winter virus recently and so how the team have found an even higher level of care and sympathy for us both. Medical help was on hand in just a few hours of the problem developing! This is her 3rd year and no

complaints. The team are her extended family.

Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your kind words. We are delighted to hear that your wife has been well cared for, especially during her recent illness. Providing compassionate, responsive care is at the heart of everything we do, and it's wonderful to know our team's efforts have made a difference for both of you. We truly appreciate your recognition, your description of the team as her "extended family" means a great deal to us, and we will be sure to share your feedback with everyone.

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Review of
Windsor Street Care Centre
from Edward R (Day Care) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My mum is a day care resident at Windsor St in Cheltenham. The staff there have been very caring and accommodating to my personal circumstances. Through their support I'm able to support my mum in her own home, use Windsor St to support us so I can hold down my job and I know she is very well looked

after.
I appreciate the support I've received because I honestly don't know how I'd manage without it. Thankyou!!!

Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your kind words. We're delighted to hear that Windsor St Day Care has been able to support both you and your mum, and that the care and flexibility of our team has made a positive difference to your daily life. Knowing that your mum feels well looked after while you can balance work and home life means a great deal to us. We will be sure to share your feedback with the team, it's wonderful to hear how much of an impact their care has made.

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Review of
Monkscroft Care Centre
from I S (Husband of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife is very happy living at Monkscroft Care Centre, she's been living there for 1 year now. The staff are all wonderful and helpful, and they give excellent care and support. Her room is always clean and tidy. At meal times, the food is excellent, always a choice of meals every day there is activities

for my wife to join in. It's a comfort to me knowing that my wife is getting all the care she needs by the lovely staff at Monkscroft Care Centre. Thank you all.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreThank you very much for your kind and thoughtful feedback. We're delighted to hear that your wife is happy living at Monkscroft Care Centre and that you feel reassured by the care and support she receives.
It's wonderful to know that you value the dedication of our staff, the cleanliness of her room, the quality and choice of meals, and the range of activities available each day. Creating a safe, comfortable and engaging environment for residents - and peace of mind for their families - is central to everything we do. Your kind words will be shared with the whole Monkscroft team, and we thank you again for taking the time to leave such a positive review.

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Review of
Chestnut Court
from Trudy P (Niece of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My aunt has been in Ash since November 2025. She went for respite due to the hospitalisation of her husband. When the time came the staff at Chestnut Court did all they could to accommodate him in Beech so he could end his life with my aunt. My uncle's needs were extremely complex and his care very

time consuming. During his last hours the nurses and carers made him comfortable, calling Rapid Response to ensure his end of life was as easy as possible. The staff showed my aunt a great deal of empathy and supported her at all times (and still are now), making sure she was offered meals, drinks, cuddles and listening ears. Michelle, the nurse who nursed my uncle at to end of life, demonstrated a very high level of dedication, working many extra hours to call the funeral director, prepare my uncle for collection, keep us, his family updated whilst supporting my aunt. Everyone is just so friendly and has made my aunt and the family, including the dog, very welcome and at home.

Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you for sharing your experience. We're so sorry for your loss and are grateful for your kind words. It's wonderful to hear how our teams at Chestnut Court and Beech supported your aunt and uncle with compassion, comfort, and dignity. We'll be sure to share your feedback with Michelle and the team, who will be touched to know how much their care meant to your family. Thank you again for recognising their dedication.

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Review of
Monkscroft Care Centre
from Harry S (Grandson of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Monks Croft always look after their residents with care and support, making visitors also feel very welcome. They also ensure there are plenty of activities to do throughout the week which residents enjoy.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreWe really appreciate the lovely 5-star review, thank you so much. We make sure our residents have access to the best activity programme we can to ensure everyone is as engaged as possible if they so please. We really appreciate the feedback.

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Review of
Monkscroft Care Centre
from Fiona T (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

I can not speak highly enough of this care home and the facilities they provide. My Father has been a resident for 18 months and the care he has been given has been amazing.
The carers really do care and give the best attention to the residents .
The Home itself provides a constant and varied entertainment

time table.
Family and friends can visit any time and without notice and at no point have I seen anything but genuine care for the residents.
The staff and management are always on hand with advice, help and emotional support.
I would have no hesitation in recommending this Home.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreWe really appreciate the very detailed and very lovely review of our home. Not only giving us 5-stars but recommending us to others is the highest compliment we can receive. Thank you so much, this has made our day.

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Review of
Monkscroft Care Centre
from J S (Grandson of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Monkscroft creates a very supportive environment where I know my relative feels safe and happy. All the staff are really friendly and very attentive, which ads to the supportive and caring atmosphere.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreThank you so much for your wonderful 5-star review of our home, we are so grateful.

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Review of
Monkscroft Care Centre
from Samantha F (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

The care given to my late father was exceptional. The care home is well looked after and maintained. The staff are caring and professional and have the residents welfare and needs met in all areas. Compassion was given to my father and the family during his final days, the staff were supportive after

his passing and helped as much as possible.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreWhat a lovely review, thank you so much for your very kind words and 5-star review of our home and the care we provide - our team will be so thrilled to read this. It was an absolute pleasure caring for your father, he made us smile every day and will be greatly missed. If you are ever in the area, please do pop in, you and your family are always welcome. Best wishes and our condolences to you all from everyone here at Monkscroft.

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Review of
Windsor Street Care Centre
from Lord Howard L (Power of Attorney of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

I have power of attorney over a lady who at 93 had been living alone near Cheltenham . a wonderful neighbour had been more than keeping an eye on her and professional carers were coming in daily. But it was increasingly clear she couldn't manage so i started to look around for homes. the neighbour

suggested Order St Johns so i called them.. they were really helpful over the phone and clearly very experienced with these sort of circumstances. they arranged for the lady in question to be picked up and shown around
she loved it immediately and wanted to stay there and then!! they made arrangements to pick her up shortly afterwards and she couldn't have been happier. i made a surprise unannounced visit last month and she was really content there and enjoying life.

Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for taking the time to share this lovely review. We're really grateful to you for trusting us during what can be such a difficult and emotional transition, and we're delighted to hear how positive the experience has been for both you and the lady you support. It's wonderful to know that she felt at home so quickly and that our team were able to make the move feel reassuring and smooth from the very first phone call. Hearing that she remains content, settled, and enjoying life at Windsor Street - especially following your surprise unannounced visit - it means a great deal to us and to our dedicated staff. Thank you again for your kind words and for recommending us. It's a privilege to support residents and their families at such an important stage of life.

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Review of
The Lakes Care Centre
from C B (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

I would like to commend 'The Lakes' for a fabulous Christmas Day experience. Wonderful as soon as my brother and I entered with Christmas reception drinks and tasty bites. The place was brightly decorated with Christmas trees and there was a happy buzz everywhere. The Christmas lunch of 3 courses and

drink was delicious. A lovely fun party day.

Reply from Katerina Pippi, Team Member at The Lakes Care CentreThank you so much for taking the time to share your experience at The Lakes Care Centre. We are delighted to hear that you find the Christmas party was good fun and there was a lovely lively atmosphere.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents and their families, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference. So you feeling that we gave a true festive experience with great food and drink, means a lot.
We look forward to continuing to support your loved and your family and hope to welcome you back soon.
Warm regards,
The Lakes Care Centre Team

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Review of
The Lakes Care Centre
from Sally W (Sister of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

All management and carers are very friendly and helpful and treat the residents with dignity. I always feel welcome when I come to spend time with my sister, and we enjoy a coffee and cake in the garden room.

Reply from Katerina Pippi, Team Member at The Lakes Care CentreThank you so much for taking the time to share your experience at The Lakes Care Centre. We are delighted to hear that you find the management and care team friendly and helpful.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference. So you feeling that we are welcoming and treating your loved one with dignity, means a lot.
We look forward to continuing to support your loved and your family and hope to welcome you back soon.
Warm regards,
The Lakes Care Centre Team

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Review of
Windsor Street Care Centre
from A A (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

We are very grateful for the care and compassion shown to my Mother throughout her stay at Windsor Street. The staff made her feel comfortable and treated her with kindness and respect. We would also like to thank all staff there for their thoughtfulness towards us as a family.

Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you for your lovely feedback, the team will be really pleased to read such kind words and it is lovely to see all the 5 starts.

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Review of
Chestnut Court
from Keith D (Husband of Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

All round very good, the home is warm and clean all the staff are very friendly and make you very welcome and now a reception on most weekends very good, a great improvement.

Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you for your review, we really appreciate your feedback. We are pleased you have seen all the positive improvements made at Chestnut and the team will be really pleased to see all the lovely stars and recognition.

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Review of
Jubilee Lodge
from Jan M (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

My family and I had not had any experience of Care Homes, until about 4 weeks ago when our mother became a resident at Jubilee Court. Needless to say, we were anxious about what to expect. However, our anxiety and fears were unfounded. Jubilee Court is warm, caring and hospitable, to both the residents

and their families. Mum settled in really quickly because she was made to feel so welcome and was constantly reassured. It is a relief to know that our mother is now both safe and secure in their care. Also I have to say the quality of the food is exceptional and the menu carefully thought out each day, to ensure nutrition and variety of choice. I was fortunate enough to join my mum for lunch on a couple of a occasions and the food certainly did not disappoint. It was delicious! So for my mum, who loves her food, each mealtime is the highlight of her day. Chef was also kind enough to accommodate some of my Mother's special request which helped make her feel more at home. Thank you Chef. And all you wonderful people at Jubilee Court.

Reply from Steve Gardner-Collins, On behalf of the team at Jubilee LodgeThank you for such a wonderful review. The team at Jubilee Lodge will be delighted to hear all of your feedback. We are so pleased everything has felt professional and well looked after.

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Review of
The Lakes Care Centre
from A M (Relative of Resident) published on 13 November 2025 Submitted via Postal Card • Report

Overall Experience

I have sent a few of these forms, all completed in the same way. This is a repeat of my earlier, and my admiration and gratitude for this care home have not changed. I cannot fault it in any way. A very grateful relative.

Reply from Katerina Pippi, Team Member at The Lakes Care CentreThank you so much for taking the time to share your experience at The Lakes Care Centre and your perseverance with getting your feedback in. We are delighted to hear that you find the care received is of a great standard.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference. So your admiration of that means a lot.
We look forward to continuing to support your loved and your family and hope to welcome you back soon.
Warm regards,
The Lakes Care Centre Team

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Review of
Edwardstow Court
from Audrey S (Respite Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

The home was very comfortable, staff friendly and helpful.

Reply from Katerina Pippi, Team Member at Edwardstow CourtDear Audrey,
Thank you so much for taking the time to share your experience at Edwardstow Court. We are delighted to hear that you found our home comfortable but mainly that your experience with our staff was such a positive one.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference.
We look forward to continuing to support the local community and hope to welcome you back soon.
Warm regards,
The Edwardstow Team

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Review of
Edwardstow Court
from A M (Respite Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

I have been satisfied with all aspects of my care during my stay. This staff are efficient and friendly and ready to provide help when needed. The dining room is well presented and excellent food served.

Reply from Katerina Pippi, Team Member at Edwardstow CourtGood afternoon
Thank you so much for taking the time to share your experience at Edwardstow Court. We are delighted to hear that you found our home a lovely place to be cared in, the food served to your liking but mainly that your experience with our staff was such a positive one.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference.
We look forward to continuing to support the local community and hope to welcome you back soon.
Warm regards,
The Edwardstow Team

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Review of
The Lakes Care Centre
from Tilly T (Regular Volunteer) published on 14 October 2025 Submitted via Website • Report

Overall Experience

I volunteer part time doing teas, coffee and chat with small groups of residents. I have been made very welcome by staff and I feel my efforts are valued. It is a very happy environment. They appreciate how hard it is for people to lose their independence.
On a practical level, everything is spotless,

they take this very seriously. The garden is beautifully kept and the residents really enjoy it. They work very hard to have interesting things for the residents to do. Visiting is a pleasure not a chore.

Reply from Helen Dearing, On behalf of the team at The Lakes Care CentreThank you so much for your very kind words about our home, we really appreciate it. We are thrilled to read that you feel the home has a happy environment - this is what we strive to achieve. Thank you for all you do at The Lakes, we are very happy to have you here and consider you a very valued member of our team.

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Care Homes Owned by The Orders of St John Care Trust in Gloucestershire

The Orders of St John Care Trust Locations in Gloucestershire (7)

The Orders of St John Care Trust Reviews in Gloucestershire (696)

Windsor Street Care Centre

The Lakes Care Centre

Windsor Street Care Centre

Windsor Street Care Centre

Monkscroft Care Centre

Chestnut Court

Monkscroft Care Centre

Monkscroft Care Centre

Monkscroft Care Centre

Monkscroft Care Centre

Windsor Street Care Centre

The Lakes Care Centre

The Lakes Care Centre

Windsor Street Care Centre

Chestnut Court

Jubilee Lodge

The Lakes Care Centre

Edwardstow Court

Edwardstow Court

The Lakes Care Centre

Awards / Recognitions (8)

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