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Care Homes Owned by The Orders of St John Care Trust in Gloucestershire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Orders of St John Care Trust in Gloucestershire

Only the locations & reviews in Gloucestershire for The Orders of St John Care Trust are showing below.

View the details of all 64 locations (with 5543 reviews) owned by The Orders of St John Care Trust

The Orders of St John Care Trust Locations in Gloucestershire (7)

 - Browse 7 Care Homes owned by The Orders of St John Care Trust in Gloucestershire
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Monkscroft Care Centre
Shelley Road, Cheltenham GL51 7DP 
9.9 177 reviews
Monkscroft Care Centre, Cheltenham, Gloucestershire
"1000 characters isnt enough to say how much all the staff actually do care and do everything they possibly can to make sure residents are…"   Read all 177 reviews
  • from £1,650 / week
  • 80 Rooms
Location Type Care Home

Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Windsor Street Care Centre
35-37 Windsor Street, Cheltenham GL52 2DG 
9.9 119 reviews
Windsor Street Care Centre, Cheltenham, Gloucestershire
"I am impressed with the professional care standard of the home and the excellent nursing care plus access to GP when needed. Staff are…"   Read all 119 reviews
  • from £1,600 / week
  • 81 Rooms
Location Type Care Home

Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Chestnut Court
St James, Quedgeley, Gloucester GL2 4WD 
9.8 101 reviews
Chestnut Court, Gloucester, Gloucestershire
"Hello everyone. I would like to thank all the staff for their tremendous effort and hard work. My Dad DON is very well looked after is…"   Read all 101 reviews
  • from £1,520 / week
  • 80 Rooms
Location Type Care Home

Chestnut Court offers up to 80 residents compassionate, individualised nursing, dementia and respite care in a modern, comfortable environment. Opened in 2009, the home is in an attractive ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Edwardstow Court
Fosseway, Stow-on-the-Wold, Cheltenham GL54 1FG 
9.7 81 reviews
Edwardstow Court, Cheltenham, Gloucestershire
"Edwardstowe has been amazing. The nursing staff is giving 1:1 attention to both patients and family, with very good feedback. The food is…"   Read all 81 reviews
  • from £1,630 / week
  • 48 Rooms
Location Type Care Home

Edwardstow Court is a premium, all-inclusive care home set in a stunning location within the heart of the picturesque Cotswolds countryside. Just a short five-minute walk from Stow-on-the-Wold, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Lakes Care Centre
Spine Road East, South Cerney, Cirencester GL7 5TL 
9.7 73 reviews
The Lakes Care Centre, Cirencester, Gloucestershire
"Mum has been at 'The Lakes' for almost 18 months now and has been treated with nothing but kindness and respect, as have I. The Care Team…"   Read all 73 reviews
  • from £1,540 / week
  • 64 Rooms
Location Type Care Home

The Lakes Care Centre is a welcoming, all-inclusive care home set in a breath-taking location, surrounded by nature and scenic views. Residents enjoy bright, spacious interiors with views of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Jubilee Lodge
Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN 
9.5 81 reviews
Jubilee Lodge, Cheltenham, Gloucestershire
"My wife and I visited my mom on Mothers Day, what a wonderful experience! We spent the morning with a lovely walk in the garden, then…"   Read all 81 reviews
  • from £1,555 / week
  • 74 Rooms
Location Type Care Home

Jubilee Lodge offers up to 74 residents compassionate, individualised dementia, nursing, respite and intermediate care in small, friendly and comfortable households. Jubilee Lodge opened in 2012 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Millbrook Lodge
Moorfield Road, Brockworth, Gloucester GL3 4EX 
8.9 81 reviews
Millbrook Lodge, Gloucester, Gloucestershire
"Mum was taken to Millbrook Lodge (ML) after a short return to home following a hospital spell with very serious pneumonia approx 14 mths…"   Read all 81 reviews
  • from £1,615 / week
  • 80 Rooms
Location Type Care Home

Millbrook Lodge offers up to 80 residents compassionate, individualised residential, nursing and respite care in a modern, comfortable environment. Opened in 2010, the home is situated close to the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

The Orders of St John Care Trust Reviews in Gloucestershire (713)

9.6

The Orders of St John Care Trust has a Group Review Score of 9.6 (9.559) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Review of

Jubilee Lodge

from Warren M (Son of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visited my mom on Mothers Day, what a wonderful experience! We spent the morning with a lovely walk in the garden, then followed by a fabulous lunch with my mom in the Charlbury Household restaurant. Everything was spot on, the food, the staff all first class. Well done to everyone for
making such an enjoyable day.
Reply from Steve Gardner-Collins, On behalf of the team at Jubilee LodgeThank you for sharing such a lovely review. We're delighted to hear that you, your wife, and your mum had such a special Mother's Day at Jubilee Lodge. It sounds like a perfect day-enjoying the garden, followed by lunch together in the Charlbury Household restaurant. We're so pleased everything met your expectations, from the food to the service, and that our team helped make the occasion memorable. Your kind words will mean a great deal to everyone here, and we'll be sure to pass on your thanks. We hope to welcome you back again soon for more special moments together.
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Review of

Chestnut Court

from Roy C (Son of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hello everyone. I would like to thank all the staff for their tremendous effort and hard work. My Dad DON is very well looked after is very happy in the lovely surroundings of the home and the help from all the lovely staff. Every time I visit I am greeted by all the staff, Collette and her team are
especially happy and welcoming and informative as are all the other shifts staff. Keep up the great work you are all doing a marvellous job. Many thanks from me and my family.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for your kind and thoughtful feedback. It truly means a great deal to all of us to hear how happy your Dad, Don, is and that he feels well looked after in our home. We're delighted that you feel welcomed during your visits and that Collette and the team have made such a positive impression. Your words are a wonderful boost for everyone, and we will be sure to share your compliments with the whole team across all shifts. Thank you again for your support and trust-it's a privilege to care for your Dad.
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Review of

Monkscroft Care Centre

from Paul N (Son of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
1000 characters isnt enough to say how much all the staff actually do care and do everything they possibly can to make sure residents are happy comfortable and enjoy their time at Monkscroft .
Mum was there for seven months came in as bed bound ended up as end of life care .
i never wanted mum in a
care home but it was the best thing i could ever have done for her .
All of the staff are amaizing, everyone takes time to notice you to make you welcome . The food is cooked in the kitchens not a microwave or bag of frozen peas in sight
Housekeeping ...always with a smile always a friendly chat always made time for everyone always sensitive to mums needs always showing they cared .
carers ... their prority is comfort compassion respect all carried with dignity and respect that shows no limits
Nurses ... what can i say always making sure mum was comfortable pain free and recieving the best possible treatment
Putting mum in Monkscroft was the best possibe thing i could ever have done
Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreThank you so much for sharing such a heartfelt and touching review. We're truly honoured that you entrusted Monkscroft Care Home with your mum's care, and it means so much to know that you feel it was the best decision for her during such an important time. Your kind words about the compassion, dignity and dedication shown by every member of the team - from carers and nurses to housekeeping and catering - will be shared with everyone. Knowing your mum was kept comfortable, respected and cared for so thoughtfully is exactly what we strive for, and your feedback will stay with us.
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Review of

Millbrook Lodge

from P U (Niece of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very good. My aunt is in the dementia war. She is very well looked after, and the staff are very good, very caring and professional.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you so much for your kind words. We're delighted to hear that your aunt is being well cared for and that you've had such a positive experience with our dementia ward team. Our staff work hard to provide compassionate, professional care, and your feedback truly means a lot to them. We'll be sure to share your comments with the team. If there's ever anything more we can do to support you or your aunt, please don't hesitate to reach out.
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Review of

Windsor Street Care Centre

from Judith A (Sister of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed with the professional care standard of the home and the excellent nursing care plus access to GP when needed. Staff are friendly and supportive. Meals look appetising and are generally appreciated by my sister. The environment of the home is well maintained and welcoming. My sister is
in the latter stage of Alzheimer's/dementia and is supported fully in her daily living by staff.
Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your kind and thoughtful feedback. We're delighted to hear that you've been impressed with the professional standards of care, our nursing support, and the accessibility of GP services when needed. It's especially reassuring to know that our team's friendliness and support have made a positive difference to both you and your sister. Providing appetising meals and maintaining a welcoming, well-kept environment are very important to us, so we're pleased these aspects have met your expectations. Most importantly, we're grateful for your recognition of the care and support given to your sister during this stage of her journey. Our team is committed to ensuring she is treated with dignity, compassion, and the highest level of care every day. Your feedback means a great deal to us and to our staff, and we truly appreciate you taking the time to share your experience.
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Review of

Millbrook Lodge

from Jane J (Daughter-in-law of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Its ok - but... sometimes could be more attentive, possibly not enough staff working at busy times.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your feedback. We're glad to hear that your overall experience at Millbrook Lodge was positive, though we're sorry to learn that at times our service may not have met your expectations. We take your comments seriously, particularly regarding attentiveness and staffing during busy periods. Ensuring our guests feel well looked after is very important to us, and your feedback helps us identify where we can improve. We'll be reviewing our staffing levels and team support during peak times to help provide a more consistent and attentive service. We hope to have the opportunity to welcome you again and deliver a better experience next time.
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Review of

Millbrook Lodge

from Dee B (Daughter of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was taken to Millbrook Lodge (ML) after a short return to home following a hospital spell with very serious pneumonia approx 14 mths ago. It was no longer safe for her to be at home alone. It was an extremely tough family decision but was made easier by the management & staff. From the start mum
was welcomed and enjoyed the banter & chat with all the staff. She's well cared for, fed, watered & most importantly is safe in her new environment. She's treated with care & respect. Still manages to enjoy some activities she did at home, has her hair done weekly, attends the social events as much or as little as she wants. Whilst her health has deteriorated(all related to age not care) we are grateful that mum is in ML & this gives all the family peace of mind. The whole situation has not been ideal & probably not how we envisaged the twilight years of her life would pan out but we are grateful for the kind, caring & safe environment in which mum now lives
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you so much for taking the time to share such a heartfelt review of Millbrook Lodge. We understand how incredibly difficult the decision can be to move a loved one into care, and we're truly honoured that you entrusted us with your mum's support. It means a great deal to hear that our management and team were able to make this transition a little easier for you and your family during what must have been a very emotional time. We're so pleased that your mum has settled in well, enjoying the conversations, activities, and familiar routines that are important to her. Ensuring she feels safe, respected, and comfortable in her home is always our priority, and your kind words reassure us that we are achieving this. We also deeply appreciate your recognition of the care provided as your mum's health has changed. Supporting residents and their families through these stages with compassion and dignity is at the heart of what we do. Thank you again for your trust and for sharing your e
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Review of

Millbrook Lodge

from D H (Granddaughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the care provided to my nan! She is getting the help and support she needs and continues to thrive here. My Nan is always happy with the meals and continues to comment on how lovely all staff are that she meets! My nan does enjoy the activities when she does attend them, lots of different
ones to choose from.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your lovely feedback. We're so pleased to hear that your nan is happy and receiving the care and support she needs. It's wonderful to know she is enjoying the meals and finds our team friendly and welcoming. We're also glad she enjoys the activities when she attends - our team works hard to provide a variety of options so there is something for everyone. Thank you again for taking the time to share your experience; it means a great deal to our team.
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Review of

Monkscroft Care Centre

from Margaret W (Sister of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I believe my brother is being very well cared for at Monkscroft Care Home. He has been there for over a year now, and the care is fantastic. The staff are most approachable, kind, caring and as far as my brother is concerned, "They are great here, so kind. I love it here" These were his words when I
visited last Friday, February 13th 2026!!! A truly wonderful Care Centre!
Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreThank you so much for your wonderful feedback. We're delighted to hear that your brother is so happy and well cared for at Monkscroft Care Home. It means a great deal to us to know that you find the care fantastic and the team approachable, kind and caring - and we're especially touched by your brother's own words about how much he loves living here. Comments like these are incredibly rewarding for our staff and will be shared with the whole team. Thank you again for taking the time to leave such a positive and heartfelt review.
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Review of

Edwardstow Court

from Lindy A (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Edwardstowe has been amazing. The nursing staff is giving 1:1 attention to both patients and family, with very good feedback.
The food is very good, the atmosphere very relaxed, and the interiors light and airy. It has changed my concept of nursing homes! Very relaxed, quiet and peaceful.
Top marks
all the to Edwardstowe. Thank you!
Reply from Katerina Pippi, Team Member at Edwardstow CourtThank you so much for taking the time to share your experience at Edwardstow Court. We are delighted to hear that you feel it changed your perception of care homes. We are really proud of the atmosphere at the home.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference.
We look forward to continuing to supporting you and your loved one.

Warm regards,
The Edwardstow Court Team
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Review of

Chestnut Court

from A L (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum feels as she is at her home, she absolutely love it to be at Chestnut Court considering she was admitted for receiving of end of life care. Now she sits in the chair, enjoying herself every day, which is amazing. Mum never wanted to go to the care home but she is very happy here and us as the family,
we don't mind to travel further as we can sse that Mum is very well cared for. She picked up 200%. She is eating and drinking well, food is excellent. Mum is on nursing household and the staff are all very friendly, they always have time for mum and they make me feel welcome every single day, they ask me if I'm OK, they always offer me food or drink. We can not fault anyone in this home. We would recommend Chestnut Court 100%.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for taking the time to share such a heartfelt review. It truly means a great deal to our whole team to hear about your mum's positive experience at Chestnut Court. We are delighted to know that your mum now feels so comfortable and at home with us, especially after what must have been a very difficult time when she was first admitted for end-of-life care. Hearing that she is now enjoying her days, sitting comfortably, eating and drinking well, and feeling happy is incredibly special for our staff. Your comment that she has "picked up 200%" is wonderful to read and reflects the dedication of our nursing and care teams. It's also lovely to hear that you feel welcomed and supported when you visit. We believe that caring for our residents also means supporting their families, so it means a lot to know that our team takes the time to check in with you and make you feel comfortable whenever you are here. Thank you again for your kind words and recommendation.
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Review of

Millbrook Lodge

from A B (Granddaughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home has been wonderful for my Nan. The staff are kind, patient and genuinely caring. She's safe, comfortable and treated with dignity every day. We're so grateful for the support From everyone at Millbrook Lodge
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your lovely review. It's truly heart-warming to hear that your Nan feels safe, comfortable, and treated with dignity at Millbrook Lodge. Our team is dedicated to providing compassionate, person-centred care, so it means a great deal to know that the kindness and patience of our staff have made such a positive difference for your Nan and your family. We're very grateful for your kind words and for the trust you've placed in us to care for your Nan.
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Review of

Millbrook Lodge

from H B (Granddaughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanny joined millbrook lodge back in May 2025. It's lovely to see her happy and settled and enjoying her time with in the home. She is well looked after and cared for. Every time we visit, we always feel welcomed as a family and nothing is too much trouble.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you so much for your kind review. It means a great deal to us to hear that your nanny is happy, settled, and enjoying her time at Millbrook Lodge. Our team works hard to create a warm, welcoming environment where residents feel truly at home, so it's wonderful to know that you and your family feel welcomed each time you visit. Your feedback is very much appreciated, and we're grateful for the trust you've placed in us to care for your nanny. Thank you again for taking the time to share your experience.
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Review of

Millbrook Lodge

from J P (Grandson of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall lovely - lots of activities for them to do! Meals look good, very comfortable and nice environment and easy to visit with friendly staff around the care home and they've helped settle in very well
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your kind review of Millbrook Lodge. We're delighted to hear that you feel the home offers a comfortable and welcoming environment, with plenty of activities to enjoy. It's also wonderful to know that our meals, visiting experience, and the support from our friendly team have made a positive difference. Helping new residents settle in well is very important to us, so your feedback means a great deal to everyone here. Thank you again for taking the time to share your experience.
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Review of

The Lakes Care Centre

from Melanie F (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at 'The Lakes' for almost 18 months now and has been treated with nothing but kindness and respect, as have I. The Care Team keep me well informed of any health issues my Mum may be experiencing. The home is comfortable, clean and well furnished and every care is taken to provide activities
that appeal to all residents. Great care is taken to keep everyone healthy, happy and well. In the run up to Christmas a cheese and wine evening was laid on for residents and their relatives, at which the kitchen team excelled themselves by providing cheese and wine pairings with lots of beautifully presented nibbles for us all to enjoy. Musical entertainment was provided by the talented and versatile staff team. There was also a very well organised coach trip out for all residents and relatives to a local garden centre for lunch and then a tour round the lovely nearby villages, culminating in a drive through Cirencester to enjoy the Christmas lights which we all enjoyed.
Reply from Katerina Pippi, Team Member at The Lakes Care CentreThank you so much for taking the time to share your experience at The Lakes Care Centre. We are delighted to hear that you are enjoyed our community events.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference.
We look forward to continuing to support Mum and will see you around soon.
Warm regards,
The Lakes Care Centre Team
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Review of

Edwardstow Court

from Kath F (Regular Volunteer) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly volunteer at Edwardstow court, sometime as a general volunteer and sometimes with my Therapy Dog. Anytime we are there, we are made to feel very welcome by the staff and it's an absolute delight to work alongside them to give the residents a nice experience.
Once of the main things I
love about Edwardstow Court is how so much of what happens is resident led eg I now teach BSL as the residents enjoyed a trial session and we now do it every fortnight. They want to be able to communicate with dignity.
I always leave feeling uplifted.
Reply from Katerina Pippi, Team Member at Edwardstow CourtThank you so much for your incredibly kind words and for the time, care and enthusiasm you bring to Edwardstow Court.
We are truly grateful for the wonderful contribution you make, both as a general volunteer and alongside your Therapy Dog. The joy and comfort you help bring to our residents means more than we can say, and it's always a pleasure to welcome you through our doors.
It's especially lovely to hear your thoughts about our resident-led approach. Supporting our residents to shape their own experiences, like choosing to continue with BSL sessions so they can communicate with dignity, is something we're very proud of. The fortnightly classes you now teach are such a brilliant example of how meaningful activities can grow from listening to what our residents want.
See you again soon.
Edwardstow Court team
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Review of

Chestnut Court

from M C (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is in chestnut court for a care assessment regarding her care needs. We have been very pleased with the diligent and quick turnaround process from being in hospital to being at chestnut court. We are very grateful that mums care needs were welcomed and processed very quickly for her benefit. All
The staff from the different departments are very kind and helpful and have responded to her needs very well. She is very content at chestnut court and grateful for the medical care and her individual needs. The care and nursing staff are very helpful kind and considerate to mum. The room is clean and fully aired and all the things that were not there were rectified by the maintenance staff promptly. We have added a few things from home and mum says it feels like home to her. Mum is enjoying the food and the routine of sitting at the table with the other residents. It's very much a family atmosphere. We are very grateful and the peace of mind that mum is cared for 24/7 is a relief for us.
Reply from Harry Marsh, On behalf of the team at Chestnut CourtThank you so much for taking the time to share such a thoughtful and detailed review. We're delighted to hear that your mum's transition from hospital to Chestnut Court was smooth and timely, and that her care needs were met so quickly. It's especially reassuring to know she feels content, enjoys the food and routine, and that her room feels like home, that means everything to us. Your kind words about our care, nursing, maintenance, and wider team will be shared with everyone. Providing a welcoming, responsive, and family-like environment, along with 24/7 peace of mind, is exactly what we strive for. Thank you again for your trust and support, it truly means a great deal to everyone at Chestnut Court.
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Review of

Chestnut Court

from Keith D (Husband of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all for a lovely Christmas and New Year. You all worked so hard, good team work from top to bottom. A very big thank you.
Reply from Harry Marsh, On behalf of the team at Chestnut CourtThank you so much for your kind words. We're delighted to hear that you enjoyed Christmas and New Year with us at Chestnut Court. The festive season is a special time for everyone, and the team works hard to make it memorable for our residents and families, so your recognition of their teamwork really means a lot. Thank you again for taking the time to share your appreciation.
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Review of

Windsor Street Care Centre

from J H (Daughter-in-law of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He is happy here, calls the staff his extra family, which shows how much he thinks of them. All staff are really caring and helpful, and nothing is too much trouble. Couldn't have picked a better home for him.
Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your kind words. We are thrilled to hear that he feels happy and at home with us, and it means a lot that he sees our staff as his "extra family." Our team takes great pride in providing caring and supportive care, and your feedback is a wonderful acknowledgment of their hard work. We're so pleased that you feel confident in your choice of Windsor Street Care Centre, it really is our privilege to care for him.
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Review of

The Lakes Care Centre

from Frances O (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at 'The Lakes' for over a year. Mum has settled there very well. The entertainment staff are excellent, especially Luigi/Paul, there are a lot of varied activities on offer. The staff are patient and do their best to find out what might interest the residents. The food is very
good, Marie the chef make excellent cakes. The facilities are very good at 'The Lakes'.
Reply from Katerina Pippi, Team Member at The Lakes Care CentreThank you for taking the time to share your comments about your experience at The Lakes Care Centre. We are genuinely happy to hear that your overall experience is a positive one, but we would like a more in depth feedback as it helps us improve our services.
We would greatly appreciate the opportunity to discuss your scores in more detail so please contact us directly at your convenience.
Looking forward to continue supporting mum and see you in the home soon.
Warm regards,
The Lakes Care Centre Team
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Awards / Recognitions (9)

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