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Care Homes Owned by The Orders of St John Care Trust in Gloucestershire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Orders of St John Care Trust in Gloucestershire

Only the locations & reviews in Gloucestershire for The Orders of St John Care Trust are showing below.

View the details of all 64 locations (with 5603 reviews) owned by The Orders of St John Care Trust

The Orders of St John Care Trust Locations in Gloucestershire (7)

 - Browse 7 Care Homes owned by The Orders of St John Care Trust in Gloucestershire
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Monkscroft Care Centre
Shelley Road, Cheltenham GL51 7DP 
9.9 178 reviews
Monkscroft Care Centre, Cheltenham, Gloucestershire
"It's a happy place. Mother is in advancing stage of dementia and immobility. She is always happy and doesn't say anything negative -…"   Read all 178 reviews
  • from £1,650 / week
  • 80 Rooms
Location Type Care Home

Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Chestnut Court
St James, Quedgeley, Gloucester GL2 4WD 
9.8 106 reviews
Chestnut Court, Gloucester, Gloucestershire
"I can't thank Chestnut Court enough! My Mum would have preferred to stay at home forever but, the transition between home (Wales) and…"   Read all 106 reviews
  • from £1,520 / week
  • 80 Rooms
Location Type Care Home

Chestnut Court offers up to 80 residents compassionate, individualised nursing, dementia and respite care in a modern, comfortable environment. Opened in 2009, the home is in an attractive ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Windsor Street Care Centre
35-37 Windsor Street, Cheltenham GL52 2DG 
9.8 121 reviews
Windsor Street Care Centre, Cheltenham, Gloucestershire
"I cannot begin to explain just how delighted I am with Windsor Street Care Centre. Mum's dementia diagnosis was sudden and a complete shock…"   Read all 121 reviews
  • from £1,600 / week
  • 81 Rooms
Location Type Care Home

Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Edwardstow Court
Fosseway, Stow-on-the-Wold, Cheltenham GL54 1FG 
9.7 81 reviews
Edwardstow Court, Cheltenham, Gloucestershire
"Edwardstowe has been amazing. The nursing staff is giving 1:1 attention to both patients and family, with very good feedback. The food is…"   Read all 81 reviews
  • from £1,630 / week
  • 48 Rooms
Location Type Care Home

Edwardstow Court is a premium, all-inclusive care home set in a stunning location within the heart of the picturesque Cotswolds countryside. Just a short five-minute walk from Stow-on-the-Wold, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Lakes Care Centre
Spine Road East, South Cerney, Cirencester GL7 5TL 
9.7 74 reviews
The Lakes Care Centre, Cirencester, Gloucestershire
"I enjoy visiting The Lakes with my PAT dog. It is always clean and nicely presented. The staff are friendly and helpful, and the residents…"   Read all 74 reviews
  • from £1,540 / week
  • 64 Rooms
Location Type Care Home

The Lakes Care Centre is a welcoming, all-inclusive care home set in a breath-taking location, surrounded by nature and scenic views. Residents enjoy bright, spacious interiors with views of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Jubilee Lodge
Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN 
9.5 81 reviews
Jubilee Lodge, Cheltenham, Gloucestershire
"My wife and I visited my mom on Mothers Day, what a wonderful experience! We spent the morning with a lovely walk in the garden, then…"   Read all 81 reviews
  • from £1,555 / week
  • 74 Rooms
Location Type Care Home

Jubilee Lodge offers up to 74 residents compassionate, individualised dementia, nursing, respite and intermediate care in small, friendly and comfortable households. Jubilee Lodge opened in 2012 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Millbrook Lodge
Moorfield Road, Brockworth, Gloucester GL3 4EX 
9.0 82 reviews
Millbrook Lodge, Gloucester, Gloucestershire
"Mum was taken to Millbrook Lodge (ML) after a short return to home following a hospital spell with very serious pneumonia approx 14 mths…"   Read all 82 reviews
  • from £1,615 / week
  • 80 Rooms
Location Type Care Home

Millbrook Lodge offers up to 80 residents compassionate, individualised residential, nursing and respite care in a modern, comfortable environment. Opened in 2010, the home is situated close to the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

The Orders of St John Care Trust Reviews in Gloucestershire (723)

9.6

The Orders of St John Care Trust has a Group Review Score of 9.6 (9.563) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Review of

Monkscroft Care Centre

from N E (Son of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a happy place.
Mother is in advancing stage of dementia and immobility. She is always happy and doesn't say anything negative - ever. "Food is good, warm, comfortable and the staff are lovely". She is very content. Father recognises he's lost independence but knows he needs the care provided.
He is also content and well looked after.
Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreThank you for taking the time to share your feedback. We're really pleased to hear that both your mother and father feel happy, comfortable and well cared for, and that your mother remains so content despite the challenges she faces. It's especially reassuring to know that your father feels supported and confident in the care provided, even as he adjusts to changes in independence. Your kind words about the warmth of the home, the food and the staff mean a great deal to the whole team - thank you for sharing them.
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Review of

Monkscroft Care Centre

from Izzy R (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What wonderful staff and volunteers who all keep Monkscroft residents safe and cared for every day.


My dad has his care needs met as an individual person, rather than part of a crowd. They put us in touch with the veterans' volunteer who assisted us with obtaining a personalised wheelchair that fully

meets his physical needs, that have changed over time, so that he can join in with the activities again.


Thank you.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreThank you so much for your kind and thoughtful feedback. We're delighted to hear that your dad is supported as an individual and that you feel reassured by the care he receives every day. It's wonderful to know that our team and volunteers were able to help connect you with the veterans' support and assist in obtaining a personalised wheelchair, enabling your dad to stay comfortable and take part in activities again. Your comments mean a great deal to everyone here, and we thank you for taking the time to share them.
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Review of

Windsor Street Care Centre

from Rachel H (Daughter of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot begin to explain just how delighted I am with Windsor Street Care Centre. Mum's dementia diagnosis was sudden and a complete shock following a short stay in hospital. The care she has received at Windsor Street has been exemplary. The welcome is always warm; all staff are fabulous and happy.
The care centre is immaculately clean and organised. The reception area is more like a hotel! Our relief at knowing mum is safe and cared for is so very much appreciated. Thank you all for doing a wonderful job.
Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your incredibly kind and thoughtful review. We are truly pleased to hear that your mum has settled in well at Windsor Street Care Centre following what must have been a very difficult and unexpected time for your family. It means a great deal to the whole team to know that you feel reassured by the care and support your mum is receiving. We are especially glad that you have experienced such a warm welcome, a positive atmosphere, and a standard of cleanliness and organisation that gives you confidence in her wellbeing. Your kind words about our staff are very much appreciated. We strive to create a safe, comfortable, and homely environment for every resident, and it is wonderful to hear that this has made a difference for your mum and your family. Thank you again for taking the time to share your feedback and for your trust in us. It is a privilege to care for your mum.
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Review of

Millbrook Lodge

from Terence A (Husband of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carole is well cared for. She remains well, eats well and sleeps well.
If and when there are difficulties, once brought to the attention of staff and/or management they are dealt with.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for taking the time to leave a review. We are pleased to hear that Carole is well cared for and continues to remain well, eating and sleeping comfortably. We also appreciate your comments regarding communication with our staff and management team. Providing responsive and supportive care is very important to us, and we are glad that any concerns raised are addressed promptly and appropriately.
Thank you again for your valued feedback and continued support.
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Review of

Chestnut Court

from J B (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good all round. Would not pick anywhere else for my parents on Maple and Ash.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for your kind words. We're delighted to hear that you've had such a positive experience at Chestnut Court. It means a great deal to us that you would choose us for your parents on Maple and Ash, and we're proud to be able to support them. Your feedback truly motivates our team to continue delivering the highest standard of care.
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Review of

Windsor Street Care Centre

from Drusilla T (Daughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at OSJCT Windsor Street Care Centre since Oct 2024 due to dementia. The home kindly agreed to let me bring her cat over from France, which has been a huge comfort to her and is loved by staff and residents.
The care feels much more personal than what we experienced before - she's
treated as an individual, not just a medical case. Staff are kind, understanding and respectful, and communication is generally good. I'm contacted when needed and management is approachable. Having Polish-speaking staff is also a big plus for her.
The home is clean, homely and welcoming, with a nice garden and activities available.
A couple of areas for improvement: clearer communication between management and staff (e.g. planning around her cataract operation), and the food could offer more variety/quality for the price.
Overall, I'm grateful and reassured she's being well cared for.
Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreWe're delighted your mother has settled in well and that bringing her cat has provided such comfort to her and others. It's wonderful to hear she feels treated as an individual and supported by our kind, respectful team, including Polish-speaking staff who help her feel at ease. We appreciate your positive comments about the homely environment, cleanliness, and activities, and will share this with our team. Your feedback also helps us improve. We recognise the importance of clear communication, particularly around care planning such as her cataract operation, and will review this internally. Additionally, we will pass on your comments regarding food variety and quality to our catering team. Thank you again for your trust and support, it means a great deal to us and reassures us we're on the right path.
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Review of

Chestnut Court

from Sandra E (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been on Maple unit in Chestnut Court for 3 years now. The staff on his ward are fabulous!! Nothing is ever too much trouble. They are very professional but also very caring & loving towards my Dad, in fact all the people in their care. Everyone from the domestics to the care leads are wonderful.
Chestnut Court Maple ward was the best decision I made for my Dad and I can not thank them enough. Both their caring & medical knowledge is excellent. Thank you.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for taking the time to share such a heartfelt review. We're truly delighted to hear that your dad has been so well cared for on Maple at Chestnut Court over the past three years. It's wonderful to know that you find the team professional, caring, and attentive, and that nothing is ever too much trouble for them. Your kind words about the whole team, from the care staff through to domestics and care leads, mean a great deal. We will make sure your feedback is shared with everyone, especially those you've mentioned, as recognition like this really reflects the dedication they put into their work every day. We're so pleased that Maple has been the right place for your dad, and we really appreciate the trust you've placed in us.
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Review of

Chestnut Court

from Raymond P (Son of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was moved into Willow last October and then into Maple shortly afterwards. Her care has been excellent throughout this period all the staff are lovely, helpful and very caring, we cannot fault the service my mum has received at all. Beata, Colette and Adam have all been superb, in particular
Beata who we get on with very well and the same with Colette & Adam. Reception are helpful too.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for taking the time to share your kind feedback. We're really pleased to hear that your mum's care at Willow and Maple has been excellent and that you've felt well supported throughout her time with us. It's especially lovely to hear your praise for the team. We will make sure your kind words are shared with Beata, Colette, and Adam, as well as our reception team. They will be delighted to know the positive impact they've had and how much their care and support mean to you and your family. Thank you again for your thoughtful review and for placing your trust in us.
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Review of

Chestnut Court

from Keith D (Husband of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut Court is very clean and warm, it is very welcoming (home from home) All the staff are lovely and know the job at times can be very hard and difficult, but the staff all do it with a smile and get on and do it. Nothing seems to much, and that goes for all staff! Thank you.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for your kind and thoughtful feedback. We're delighted to hear that Chestnut Court feels warm, welcoming, and like a "home from home", that's exactly what we strive to create for everyone who lives with us. Your recognition of our team means a great deal. Care work can indeed be challenging, so it's wonderful to know that the staff's dedication, positivity, and willingness to go the extra mile are making a difference. We truly appreciate your comments and will be sure to share them with the whole team. Thank you again.
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Review of

Chestnut Court

from C C (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Chestnut Court enough! My Mum would have preferred to stay at home forever but, the transition between home (Wales) and moving in last Friday has been seamless thanks to the Whole Team effort.


She is settled, interacting, communicating better, seems very happy already and is thankful

that we have brought her here.


Immediately her care needs have been addressed and the staff have been so patient and caring with her (and me). I am certainly sleeping better knowing that she is being looked after.


My Mums' smile is back! Thank you!

Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for your kind and heartfelt review. It truly means a lot to the whole team at Chestnut Court. We understand how significant a move like this can be, especially when it involves leaving a much-loved home, so we're really pleased to hear that the transition has felt smooth and reassuring for both you and your mum. It's wonderful to know she's settling in well, engaging with others, and already feeling happy and supported. Our team takes great pride in providing compassionate, person-centred care, so your feedback about their patience and kindness is incredibly appreciated. We're also so glad to hear that you're able to rest easier knowing she's in safe hands, that's just as important. Seeing your mum's smile return is exactly why we do what we do. Thank you again for trusting us with her care.
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Review of

The Lakes Care Centre

from L S (Regular Volunteer) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy visiting The Lakes with my PAT dog. It is always clean and nicely presented. The staff are friendly and helpful, and the residents well looked after. The standards seem high there compared to others I have visited. Keep up the great work!
Reply from Steve Gardner-Collins, On behalf of the team at The Lakes Care CentreThank you so much for your kind review and for taking the time to visit The Lakes with your PAT dog. We're delighted to hear that you find the home clean, welcoming, and well presented, and that our team has made such a positive impression. It's especially lovely to know that both you and the residents enjoy your visits, your PAT dog brings great joy and companionship, which is so valuable to everyone here. Your comments about the high standards mean a great deal to us, as we are committed to providing the very best care and environment for our residents every day. Thank you again for your support and encouragement, we look forward to welcoming you back soon!
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Review of

Chestnut Court

from G T (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and respect the staff give to my mum is wonderful. Always walk in the room with a smile and a welcoming greeting. Include mum in activities even though she's bed bound - they get her out of bed regularly. The staff always have kind words and a hug as been a difficult few weeks. Can't thank
them enough.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for taking the time to share your experience, your kind words mean a great deal to our whole team. We're so pleased to hear that your mum is being treated with the kindness, respect and warmth she deserves. It's especially important to us that every resident feels included and valued, so it's lovely to know she's being supported to take part in activities and regularly helped out of bed. We also truly appreciate your recognition of the team's compassion during what sounds like a difficult time. Those small gestures, a smile, kind words, or a hug - can mean so much, and we're glad they've brought comfort to both you and your mum. Thank you again for your trust and support.
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Review of

Jubilee Lodge

from Warren M (Son of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visited my mom on Mothers Day, what a wonderful experience! We spent the morning with a lovely walk in the garden, then followed by a fabulous lunch with my mom in the Charlbury Household restaurant. Everything was spot on, the food, the staff all first class. Well done to everyone for
making such an enjoyable day.
Reply from Steve Gardner-Collins, On behalf of the team at Jubilee LodgeThank you for sharing such a lovely review. We're delighted to hear that you, your wife, and your mum had such a special Mother's Day at Jubilee Lodge. It sounds like a perfect day-enjoying the garden, followed by lunch together in the Charlbury Household restaurant. We're so pleased everything met your expectations, from the food to the service, and that our team helped make the occasion memorable. Your kind words will mean a great deal to everyone here, and we'll be sure to pass on your thanks. We hope to welcome you back again soon for more special moments together.
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Review of

Chestnut Court

from Roy C (Son of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hello everyone. I would like to thank all the staff for their tremendous effort and hard work. My Dad DON is very well looked after is very happy in the lovely surroundings of the home and the help from all the lovely staff. Every time I visit I am greeted by all the staff, Collette and her team are
especially happy and welcoming and informative as are all the other shifts staff. Keep up the great work you are all doing a marvellous job. Many thanks from me and my family.
Reply from Steve Gardner-Collins, On behalf of the team at Chestnut CourtThank you so much for your kind and thoughtful feedback. It truly means a great deal to all of us to hear how happy your Dad, Don, is and that he feels well looked after in our home. We're delighted that you feel welcomed during your visits and that Collette and the team have made such a positive impression. Your words are a wonderful boost for everyone, and we will be sure to share your compliments with the whole team across all shifts. Thank you again for your support and trust-it's a privilege to care for your Dad.
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Review of

Monkscroft Care Centre

from Paul N (Son of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
1000 characters isnt enough to say how much all the staff actually do care and do everything they possibly can to make sure residents are happy comfortable and enjoy their time at Monkscroft .
Mum was there for seven months came in as bed bound ended up as end of life care .
i never wanted mum in a
care home but it was the best thing i could ever have done for her .
All of the staff are amaizing, everyone takes time to notice you to make you welcome . The food is cooked in the kitchens not a microwave or bag of frozen peas in sight
Housekeeping ...always with a smile always a friendly chat always made time for everyone always sensitive to mums needs always showing they cared .
carers ... their prority is comfort compassion respect all carried with dignity and respect that shows no limits
Nurses ... what can i say always making sure mum was comfortable pain free and recieving the best possible treatment
Putting mum in Monkscroft was the best possibe thing i could ever have done
Reply from Helen Dearing, On behalf of the team at Monkscroft Care CentreThank you so much for sharing such a heartfelt and touching review. We're truly honoured that you entrusted Monkscroft Care Home with your mum's care, and it means so much to know that you feel it was the best decision for her during such an important time. Your kind words about the compassion, dignity and dedication shown by every member of the team - from carers and nurses to housekeeping and catering - will be shared with everyone. Knowing your mum was kept comfortable, respected and cared for so thoughtfully is exactly what we strive for, and your feedback will stay with us.
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Review of

Millbrook Lodge

from P U (Niece of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very good. My aunt is in the dementia war. She is very well looked after, and the staff are very good, very caring and professional.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you so much for your kind words. We're delighted to hear that your aunt is being well cared for and that you've had such a positive experience with our dementia ward team. Our staff work hard to provide compassionate, professional care, and your feedback truly means a lot to them. We'll be sure to share your comments with the team. If there's ever anything more we can do to support you or your aunt, please don't hesitate to reach out.
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Review of

Windsor Street Care Centre

from Judith A (Sister of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed with the professional care standard of the home and the excellent nursing care plus access to GP when needed. Staff are friendly and supportive. Meals look appetising and are generally appreciated by my sister. The environment of the home is well maintained and welcoming. My sister is
in the latter stage of Alzheimer's/dementia and is supported fully in her daily living by staff.
Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your kind and thoughtful feedback. We're delighted to hear that you've been impressed with the professional standards of care, our nursing support, and the accessibility of GP services when needed. It's especially reassuring to know that our team's friendliness and support have made a positive difference to both you and your sister. Providing appetising meals and maintaining a welcoming, well-kept environment are very important to us, so we're pleased these aspects have met your expectations. Most importantly, we're grateful for your recognition of the care and support given to your sister during this stage of her journey. Our team is committed to ensuring she is treated with dignity, compassion, and the highest level of care every day. Your feedback means a great deal to us and to our staff, and we truly appreciate you taking the time to share your experience.
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Review of

Millbrook Lodge

from Jane J (Daughter-in-law of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Its ok - but... sometimes could be more attentive, possibly not enough staff working at busy times.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your feedback. We're glad to hear that your overall experience at Millbrook Lodge was positive, though we're sorry to learn that at times our service may not have met your expectations. We take your comments seriously, particularly regarding attentiveness and staffing during busy periods. Ensuring our guests feel well looked after is very important to us, and your feedback helps us identify where we can improve. We'll be reviewing our staffing levels and team support during peak times to help provide a more consistent and attentive service. We hope to have the opportunity to welcome you again and deliver a better experience next time.
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Review of

Millbrook Lodge

from Dee B (Daughter of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was taken to Millbrook Lodge (ML) after a short return to home following a hospital spell with very serious pneumonia approx 14 mths ago. It was no longer safe for her to be at home alone. It was an extremely tough family decision but was made easier by the management & staff. From the start mum
was welcomed and enjoyed the banter & chat with all the staff. She's well cared for, fed, watered & most importantly is safe in her new environment. She's treated with care & respect. Still manages to enjoy some activities she did at home, has her hair done weekly, attends the social events as much or as little as she wants. Whilst her health has deteriorated(all related to age not care) we are grateful that mum is in ML & this gives all the family peace of mind. The whole situation has not been ideal & probably not how we envisaged the twilight years of her life would pan out but we are grateful for the kind, caring & safe environment in which mum now lives
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you so much for taking the time to share such a heartfelt review of Millbrook Lodge. We understand how incredibly difficult the decision can be to move a loved one into care, and we're truly honoured that you entrusted us with your mum's support. It means a great deal to hear that our management and team were able to make this transition a little easier for you and your family during what must have been a very emotional time. We're so pleased that your mum has settled in well, enjoying the conversations, activities, and familiar routines that are important to her. Ensuring she feels safe, respected, and comfortable in her home is always our priority, and your kind words reassure us that we are achieving this. We also deeply appreciate your recognition of the care provided as your mum's health has changed. Supporting residents and their families through these stages with compassion and dignity is at the heart of what we do. Thank you again for your trust and for sharing your e
  • Facilities
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  • Treated with Dignity
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Review of

Millbrook Lodge

from D H (Granddaughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the care provided to my nan! She is getting the help and support she needs and continues to thrive here. My Nan is always happy with the meals and continues to comment on how lovely all staff are that she meets! My nan does enjoy the activities when she does attend them, lots of different
ones to choose from.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your lovely feedback. We're so pleased to hear that your nan is happy and receiving the care and support she needs. It's wonderful to know she is enjoying the meals and finds our team friendly and welcoming. We're also glad she enjoys the activities when she attends - our team works hard to provide a variety of options so there is something for everyone. Thank you again for taking the time to share your experience; it means a great deal to our team.
  • Facilities
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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (9)

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