Jubilee Lodge

Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN

Jubilee Lodge offers up to 74 residents compassionate, individualised residential, dementia, nursing, respite and intermediate care in small, friendly and comfortable households.

The home, which opened in 2012, is situated in a quiet location in the Cotswold village of Bourton-on-the-Water – ‘the Venice of the Cotswolds’. It is just a short walk to the picturesque centre of the village where there are attractive shops and tearooms.

This home has been designed with your well-being and comfort in mind. Cosy lounges are available to relax in, as are beautifully landscaped gardens for taking advantage of on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own spacious bed-sitting room, with en-suite facilities, offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Group: The Orders of St John Care Trust

Person in charge: Angela Alder (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on Jubilee Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Jubilee Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Jubilee Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Jubilee Lodge is calculated as follows: ( (217 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 257 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.02 Points relating to the number of positive Reviews for Jubilee Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 4 Reviews ÷ 14.8 Target = 0.270

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Jubilee Lodge has a Review Score of 8.8 (8.798) from 22 Reviews


Average Ratings

  • Excellent
    20
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Jubilee Lodge?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Jubilee Lodge

  • Daughter of Resident/Service User
    13
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Although most of the staff are very caring, some are not so caring.
The unit uses far too many agency staff which do not understand the individual requirements.
There is not enough staff on a shift to provide the care necessary for residents to be treated with dignity and care.

How likely would you be to recommend Jubilee Lodge? Unlikely

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Average Rating:   2.7 out of 5

My mother was a resident at Jubilee Lodge Bourton on the Water from Jan 2017 - March 2018. At all times she was treated with extreme kindness and dignity. The staff were all so dedicated and kind, sometimes under difficult circumstances. I would recommend the home to other friends. I was very impressed that the same staff were in place for the whole of mother's residence. They also handled her sudden passing with great kindness and care.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Old age, no natural hearing (cochlear implant) and blindness made it necessary. She is 99 old.
Arrival reception, all the working staff know the person's name and treat her very kindly.
Spotlessly clean, well-prepared food nice activities to help to occupy them. Mother is kept very clean, clean clothes every day and room with some of her own possessions around her. She is very settled and happy.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

Staff kind, considerate and careful of residents dignity. Always cheerful and helpful. Room kept tidy and clean.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   4.1 out of 5

Initially, a half way home my father enjoyed the attention and kindnesses shown to him on his arrival at Jubilee Lodge. A visit from Father Christmas and a huge chocolate cake for his birthday made him feel part of the family of residents on his unit.
His deteriorating health, however, meant a return home was unlikely.
All those who cared for him during his last weeks were sensitive to his needs, treated him with respect and ensured that he was comfortable.
When his appetite was poor, he was gently persuaded to have a little of what he liked, mostly custard.
Dad could not have been better looked after.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

In the three months my mother in law has been a resident at Jubilee Lodge she has gone from being very poorly physically and mentally, unable to move, bed bound, to sitting in a chair, joking with the staff and smiling for the first time in months. I am sure this is due to the excellent care/support from the staff who have treated her with respect and dignity and who she now treats as her friends.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

My father was cared for in Jubilee Lodge for the last few months of his life. I was pleased and heartened to see the care and concern shown to him and to my sister who visited most days.
It was a comfort to know he was well cared for when I live at a distance. I was impressed by the kindness of all the staff I met in my visits.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

I visited a friend weekly who was there recovering after a spell in hospital. I felt easy and relaxed on entering the front door. All staff were obliging and knowledgeable and very friendly. They also remembered me each time I came. My friend was happy and we sat in the "day room" and had tea or coffee and privacy. His bedroom was pleasant, spacious and had all amenities he needed,
This is the very best home I have visited, couldn't fault it or the staff. A small problem was that I had difficulty finding it. Well done 10/10.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mum came to Jubilee Lodge at the end of October. She was in a very poor state after an extended stay in hospital. The care she has received at Jubilee Lodge has been great and she is now sitting out and responding well. I never thought I would see her smile again and I cannot thank the staff enough.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother has end stage dementia and has moved to this home from her previous one as Jubilee Lodge is closer to where I live. She isn't mobile which is a shame as she would have enjoyed the home more earlier on in her illness. All staff are very friendly and caring. My mother is always clean and comfy.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother has only been here for two days but so far the staff and care have been very kind and helpful. Also very helpful over the phone and have answered all my questions with no problems at all.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

Our uncle is very well cared for. He has settled in well and is very happy.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

My brother was transferred to Jubilee Lodge from hospital following neurosurgery and to remove a cyst within the brain. The operation was successful but he suffered confusion and loss of memory. He needed assistance with daily tasks and found walking difficult. Jubilee Lodge provided a calm and stable provided with kind and helpful staff. After a few days, my brother seemed calmer and felt secure. His general health and mobility improved. Therapy sessions have improved his memory and he is returning home in the hope things will continue to get better.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

I was very worried about how mum would settle in after the move from her previous care home but all the staff have been fantastic. The standard of care here is exceptional and I couldn't ask for a better home for mum.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

This is my mother's third care home and is very happy and settled, which is reassuring for my brother and I.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

From the first day I was admitted to the ward, I was very impressed. The culture/atmosphere was very professional and caring. My room was always clean and had an airy, comfortable feel. The menu was tasty and cooked/presented beautifully. All members of staff and management were fully engaged and clearly wanted to help. My transition between hospital and home has pushed my re-establishment toward 3-4 months. I fully endorse the Order of St Johns Care Trust.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother moved to Jubilee Lodge in June and she has been very happy there. The home was purpose built which means the whole place is very well thought out with large en-suite rooms. Mum enjoyed her trips to the hairdressers and there is also a shop. The place is very clean and most of the staff are friendly and helpful.
Overall we are very pleased with the care mum has received. We would definitely recommend this home. We looked at many which were a lot worse.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

Our uncle is extremely happy here!!

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

My wife was admitted to Jubilee Lodge on 5th May 2015 following discharge from hospital. She needed nursing and some dementia care. I visited her every day, usually staying several hours. I found the care staff excellent to all residents. The home was kept very clean, the cooking was excellent with plenty of choice and variety. There were various activities arranged for those visiting to be involved. My family regularly visited and we considered that she was very fortunate to have a place in this home at a time when her health was failing and I could not provide the care she needed at our home. Jubilee lodge is a very special place!!

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

I am more than happy to review Jubilee Lodge as my family and i have been thrilled and so grateful, at the bright sunny and caring attitude of all staff concerned with my mothers care! Like most people we have worried about any care home experience my mother was going to have to face but i can say, quite honestly, the year my mother has been in Jubilee Lodge has been a most up lifting and happy experience for all of us as a family but essentially for my mother. We have been overwhelmed by the focus, care and attention mother has received and how well the home is looked after to such a high standard. P.s. On 16th Feb 2016 we held a 90th birthday party with help from Jubilee Lodge staff. It was a superb experience.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

We are most impressed by the way Jubilee lodge has handled the admission of our elderly friend during the last two weeks. The inclusivity of the care provided is wonderful and the accommodation is excellent. The general atmosphere in the home is friendly and welcoming and this is reflected in the relaxed and confident bearing of the other residents.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

This is my 2nd review and a follow up to my first. I live in the States but spent 6 weeks with my mother between June-July, visiting daily for extended visits (3-7 hours a day). From the vantage point of someone who has seen the daily operations for extended periods I cannot speak more highly of the folk in Jubilee Lodge and the care they provide for our mother. We are especially familiar with Charlbury Lodge and just love the way they tend for mother in that Unit. The Unit Leader runs Charlbury beautifully. Her team are devoted and are tireless in their efforts and the care they provide. The food is delicious and varied, and I love the fact that Mother is given two or three choices at each meal. The grounds are lovely...beautifully designed and whimsical, with lots of interest to talk about when we stroll through them (in a wheelchair). Mother's brothers and wives have visited and are extremely delighted with the care she is receiving. What a blessing it has been to find a loving home for our beloved mother and sister and to see her doing so well. I am able to send letters to her via email, Skype face to face with her periodically, and call into her room or on a portable phone when in the lounge and speak directly with her many times a day. The constant contact is reassuring in every way.

How likely would you be to recommend Jubilee Lodge? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Angela

Angela Alder

Job Title: General Manager

Joined: 2014

Description:

The residents at Jubilee Lodge are cared for by a highly dedicated and professional team of approximately 80 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and General Manager.

Angela has been the manager of Jubilee Lodge since February 2014. She has 15 years experience as a Registered Nurse having trained in the North East of England. She spent her early nursing years working on a variety of wards before leaving the NHS to spend some time nursing abroad. She returned to the UK in 2012 to continue her career working in the nursing home environment.

She spent time as a Deputy Manager in the North East and then made the move south to Oxfordshire. She then moved into the glorious Cotswolds to become the Home Manager of Jubilee Lodge.

Angela has always been passionate about caring for older people. She holds three degrees and has completed numerous short courses covering all aspects of older person's and palliative care. These all ensure that all of the residents living at Jubilee Lodge (and those staying for re-ablement and respite) receive the very best care from the team.

Angela sets high standards for herself and her team in order to provide a homely feel to Jubilee Lodge which is both safe and comfortable.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Jubilee Lodge