Jubilee Lodge

Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN
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9.9 81 Reviews
  • Jubilee Lodge, Cheltenham
Jubilee Lodge offers up to 74 residents compassionate, individualised dementia, nursing, respite and intermediate care in small, friendly and comfortable households.

Jubilee Lodge opened in 2012 in the Cotswold village of Bourton-on-the-Water is just a short walk to the picturesque centre of the village where there are shops and tearooms.

This home has been designed with well-being and comfort in mind with cosy lounges to relax in, beautifully landscaped gardens and social activities taking place daily. The home boasts spacious bed-sitting room, with en-suite facilities, offering a peaceful oasis.

A friendly, professionally trained team are on hand around-the-clock to offer support while enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give the opportunity to try something new.

They make sure everyone is able to enjoy themselves to the fullest with arts and crafts, gentle exercise, coffee mornings or more individual pursuits plus visits from outside entertainers. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals.

The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Care Provided by Jubilee Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1595
  • Self-Funded Residential Dementia Care: £1595 – £1725
  • Self-Funded Nursing Care: £1918 – £1918
  • Self-Funded Nursing Dementia Care: £1918 – £1918
  • RESPITE Self-Funded Residential Care: £1625 – £1755
  • RESPITE Self-Funded Residential Dementia Care: £1725 – £1825
  • RESPITE Self-Funded Nursing Care: £2183 – £2183
  • RESPITE Self-Funded Nursing Dementia Care: £2183 – £2183

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Jubilee Lodge to find out the exact price for your requirements.

Contact Jubilee Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Jubilee Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Long (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

9.9

Jubilee Lodge has a Review Score of 9.9 (9.852) out of 10, based on 16 reviews in the last 2 years.
Over all time Jubilee Lodge has 81 reviews.

Overall Experience
  • 62
  • 17
  • 2
  • 0
  • 0
Date Published
  • 81
  • 2
  • 8
  • 16
  • 65
Reviewer Connection to Jubilee Lodge
  • 34
  • 7
  • 6
  • 6
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Paula H (Daughter of Resident) published on 8 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my 2nd review and a follow up to my first. I live in the States but spent 6 weeks with my mother between June-July, visiting daily for extended visits (3-7 hours a day). From the vantage point of someone who has seen the daily operations for extended periods I cannot speak more highly of the
folk in Jubilee Lodge and the care they provide for our mother. We are especially familiar with Charlbury Lodge and just love the way they tend for mother in that Unit. The Unit Leader runs Charlbury beautifully. Her team are devoted and are tireless in their efforts and the care they provide. The food is delicious and varied, and I love the fact that Mother is given two or three choices at each meal. The grounds are lovely...beautifully designed and whimsical, with lots of interest to talk about when we stroll through them (in a wheelchair). Mother's brothers and wives have visited and are extremely delighted with the care she is receiving. What a blessing it has been to find a loving home for our beloved mother and sister and to see her doing so well. I am able to send letters to her via email, Skype face to face with her periodically, and call into her room or on a portable phone when in the lounge and speak directly with her many times a day. The constant contact is reassuring in every way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Jubilee Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Jubilee Lodge is calculated as follows: ( (162 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Jubilee Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (6)

Rebecca

Rebecca Long

Job Title: Home Manager Joined: 2023

Rebecca joined the Trust in September 2023 as Home Manager at Jubilee Lodge. She has worked in care since she was 18 when she started her career as an auxiliary.


Rebecca has gained experience and qualifications over the years working with children, adults with disabilities and the elderly. She has now been a registered manager for over 10 years.


Rebecca considers herself very fortunate to have met the most wonderful people over the years. It has been a pleasure to work with individuals and their families to provide bespoke care. Her vision for Jubilee Lodge is to see it moving forward and going from strength to strength. She believes in supporting the local community sharing our knowledge, and opening our doors to the people of Bourton.


Outside work, Rebecca enjoys spending time with her family including her nine grandchildren, and her two dogs, Nala and Mavis.

Louise

Louise Oldbury-Churchward

Job Title: Head of Dementia Care Joined: 2006

Louise has worked for the Trust since leaving university in 2006. Louise initially started as a care assistant and has worked her way up to Head of Dementia Care.


Louise has excelled in her role and received a silver medal of merit from the British association of the Orders of Malta in recognition of her work in 2018.


Louise said, “I can honestly say I love my job and cannot imagine myself doing anything else. It is a privilege to be able to spend my day supporting the residents and employees within our home”.


Louise is passionate about the benefits of person-centred care as this enables her to provide the support with each resident needs to have the best possible experience.


Outside of work Louise can be found enjoying time with her family and going on bear hunts with her daughter in the woods!

Srilatha

Srilatha Dachepally

Job Title: Bursar Joined: 2021

Srilatha joined Jubilee Lodge in the Autumn of 2021 as their Bursar. Srilatha enjoys the variety the role brings, and she enjoys continually learning in the role. Srilatha enjoys spending time with the residents including completing puzzles & crosswords with them.


When Srilatha isn't at work she spends time with her friends and family, she encourages and supports her daughters in their studies and their musical hobbies.

John

John Smith

Job Title: Handy Person Joined: 2018

John has been at Jubilee Lodge since 2018, originally starting as a gardener before progressing to the role of Handy Person. John still enjoys working in the garden and keeping the gardens looking nice and tidy throughout the year. John takes pride in all he does and ensures all the bedrooms are decorated to a high standard.


When John isn’t at work, he enjoys spending time with his children. John also enjoys clay pigeon shooting, walking and he has a keen interest in nature.

Lisa

Lisa Mustoe

Job Title: Activities Co-ordinator Joined: 2021

Lisa joined Jubilee Lodge in 2021 and has enjoyed getting to know the residents. Lisa loves learning residents’ life stories and enjoys bringing a smile to their faces.


When Lisa isn’t at work, she enjoys spending time with friends and family and exploring new places. Lisa can often be found singing and dancing and enjoys a variety of music from the 50s and 60s, modern music, dance music and reggae.

James

James Knight

Job Title: Head of Housekeeping Joined: 2006

James joined the Trust in 2006, working as a part-time Kitchen Assistant. He has since worked his way up to Head of Housekeeping in 2018.


What James likes most about the role is making sure the residents live in a safe and clean environment and always have a smile on their faces.


Outside of work James can be found at the gym, walking his dog Ted or spending time with his nieces and nephews.

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