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Jubilee Lodge

Meadow Way, Bourton-on-the-Water, Cheltenham, Gloucestershire GL54 2GN
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Fabulous food, very caring and loving nurses and staff. Many, many thanksH K(Respite Resident/Service User)
Jubilee Lodge, Cheltenham
I would recommend Jubilee Lodge to anyone who is looking for a care home.B C(Daughter of Resident/Service User)
Jubilee Lodge, Cheltenham
Jubilee Lodge, Cheltenham

Jubilee Lodge offers up to 74 residents compassionate, individualised dementia, nursing, respite and intermediate care in small, friendly and comfortable households.

Jubilee Lodge opened in 2012 in the Cotswold village of Bourton-on-the-Water is just a short walk to the picturesque centre of the village where there are shops and tearooms.

This home has been designed with well-being and comfort in mind with cosy lounges to relax in, beautifully landscaped gardens and...  

Care Provided by Jubilee Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,555 - £1,660£1,690 - £1,825
Residential Dementia Care£1,660 - £1,795£1,795 - £1,900
Nursing Care£2,028 - £2,028£2,303 - £2,303
Nursing Dementia Care£2,028 - £2,028£2,303 - £2,303
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Jubilee Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Rebecca Long (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

Jubilee Lodge Reviews (84)

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9.7

Jubilee Lodge has a Review Score of 9.7 (9.658) out of 10, based on 16 reviews in the last 2 years. Over all time Jubilee Lodge has 84 reviews.

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Showing 84 reviews matching selected criteria
Review from Simon C (Nephew of Resident) published on 4 October 2023 Submitted via Website
Overall Experience
Very pleased with Jubilee who are looking after my uncle.
Lovely staff and great communication.
My uncle is well looked after and the staff are very helpful.

He is well fed and there are activities to keep him occupied.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for taking the time to write us a review - they do mean a lot to us. We're glad your uncle is settled with us here at Jubilee Lodge. If there is anything more we can do for him or for your family, please just let us know.

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Review from J L (Sister of Resident) published on 13 September 2023 Submitted via Website
Overall Experience

18 months ago my sister-in-law was an independent, happy, active character. Then she had a fall causing a brain bleed and long hospitalisation. We were sad to realise she would have to give up her home and move into a nursing home. However Jubilee Lodge has been the perfect place and we are amazed at her improvement. The staff have been so kind and caring. Encouraging her to do things we thought she would never be able to do again. Living so far away we cannot visit often but see such a change in her each time. Last week she told us she considers herself lucky to be in the peace and quiet of Notgrove Ward amongst lovely people. We drove back home saying how lovely it is that she still feels loved and appreciated by those around her.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

We really appreciate you taking the time to write us a review, thank you. I'm sure your sister-in-law's story will be really helpful to others in a similar situation looking for care for a loved one. I'm glad that she considers herself lucky to be with us at Jubilee Lodge - it's lovely to have her with us! Please do let us know if there is anything else we can do for her, or for you.

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Review from Geoff F (Son of Resident) published on 13 September 2023 Submitted via Website
Overall Experience
Right from the front reception through to the staff the atmosphere at Jubilee Lodge is welcoming.
My mother is settled, content and happy.

She is very well looked after by the caring staff. Well done to all at Jubilee.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for taking the time to write us a review, we really appreciate it. I'm glad your mother is settled with us. If there is anything else she needs, do just let us know.

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Review from Susan S (Stepdaughter of Resident) published on 6 September 2023 Submitted via Website
Overall Experience
My stepmother tells me that she is very content and well looked after at Jubilee Lodge. I think the staff are kind and caring, and there is a “family “ atmosphere.
I am particularly grateful to the admin staff who are kind and helpful and quickly respond to my questions.

Thank you.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

I'm so glad to hear that your stepmother is happy and settled with us at Jubilee Lodge. I'm also glad we're able to support you, if there is anything else we can do for either of you, please do just let us know. Thank you for taking the time to write us a review.

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Review from R K (Daughter of Resident) published on 31 July 2023 Submitted via Postal Card
Overall Experience

I cannot praise the staff at Jubilee Lodge highly enough. The care for my mum is excellent, she has a dedicated carer, who with the others goes above and beyond. I have sat with my mum on numerous occasions and watched all the residents in her unit (dementia) happy and smiling and always finishing their lunch. The activities are varied and engage the residents. They stand at the front door where you are greeted with a smile. I am also pleased I am kept informed of any changes.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for taking the time to write us a review, and for sharing your experiences of Jubilee Lodge. If there is anything else we can do for you or your mum, please just let us know.

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Review from Hilary G (Niece of Resident) published on 16 July 2023 Submitted via Postal Card
Overall Experience

Our uncle is now happy and settled at Jubilee Lodge. He feels he's come home having been in several hospitals and care homes. When we walked in the atmosphere of Jubilee Lodge is warm and friendly, and the staff smiling. Obviously happy in the work. Well done Jubilee.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

I'm so glad your uncle is happy and settled with us at Jubilee Lodge. Thank you for sharing your experiences with us - it does make a difference.

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Review from J T (Granddaughter of Resident) published on 23 June 2023 Submitted via Postal Card
Overall Experience

My grandad is here for a period of response following a full. I visited him today, he is very happy and enjoying his time here. He said that the staff are all lovely and he is enjoying the food. My family are all very grateful for the car he's being given. Many thanks.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

I'm glad to hear that your grandad is enjoying life at Jubilee Lodge. Thank you for your feedback and for taking the time to share your thoughts. Do let us know if there is anything else we can do for him.

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Review from Lynne J (Friend of Resident) published on 26 May 2023 Submitted via Website
Overall Experience
I visit a friend in Jubilee Lodge every week who resides on Charlbury Unit.
On arrival at the care home, I’m always greeted with a polite and very friendly welcome and that ethic appears to run throughout the home with all of the other employees I’ve met. From my own perspective, the carers always seem to have time to spend with the residents and are always happy to chat when our own paths cross.
My friend seems to be thriving there and it’s always a pleasure to pop in to see her regularly. Her room and bathroom are always very clean and tidy, as are the other parts of the Home I have to walk through.

Overall, Jubilee Lodge seems to be a very happy, safe and caring environment for its residents and visitors.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

What lovely feedback, thank you! And thank you for taking the time to share your views. I will make sure the team sees it as I know it's important to them.

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Review from Graham S (Son of Resident) published on 25 May 2023 Submitted via Postal Card
Overall Experience
From our very first visit we were made to feel very welcome by the staff. All staff have been amazing and Dad has made friends with many. One staff member has been very kind and attentive.
Dad's room is lovely and it was so nice to be able to pick Mum and Dad's room.

First impressions are very good and Mum and Dad are very happy here. Thank you all for looking after them.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

I'm delighted your parents are so happy with us, and we appreciate you taking the time to write us a review. If there is anything we can do for them or your family, please don't hesitate to ask.

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Review from J M (Resident / Service User) published on 3 April 2023 Submitted via Postal Card
Overall Experience

The permanent staff are very caring and helpful. Agency staff are more casual. I am a resident and the food is mostly unimaginative. Not a great deal of protein. The staff are very hardworking but always very patient.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for taking the time to write us a review, and for sharing your experiences of Jubilee Lodge. I will pass on your feedback to the home manager as I know the team is always keen to see opportunities to improve the experience for our residents.

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Review from Joan G (Resident / Service User) published on 22 March 2023 Submitted via Postal Card
Overall Experience

Happy, caring, well-organised home.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for your feedback and for taking the time to write us a review. I will pass it on to the team at Jubilee Lodge.

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Review from O T (Nephew of Resident) published on 22 March 2023 Submitted via Postal Card
Overall Experience

Excellent, happy and caring staff.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for sharing your experience of Jubilee Lodge, and for taking the time to write us a review. I will pass on your comments to the team there as they do appreciate the feedback.

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Review from Douglas H (Resident / Service User) published on 14 March 2023 Submitted via Website
Overall Experience

I have stayed at Jubilee Care Home Lodge for a period of respite and I have enjoyed my stay at Jubilee Lodge because I feel that the staff are very supportive, I can go to them about any problems I may have and they will be there for me.

Reply from Freya Higgs, Marketing Administrator at Jubilee Lodge

Thank you for your lovely comment. I am pleased to hear you are enjoying your stay at the home and feel supported by our team. I will pass this on to them - it really makes a difference hearing such lovely feedback.

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Review from J F (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card
Overall Experience

Having had a lovely Christmas here she has unfortunately progressed to end of life care very quickly. every member of staff on her unit has looked after mum with love,m compassion and dignity. Their care is second to none.

Reply from Rowen Campbell, Regional Marketing Manager at Jubilee Lodge

Thank you very much for taking the time to write us a review at what must be a very difficult period for you and your family. I will pass on your feedback to our care team as I know they do appreciate it.

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Review from E B (Partner of Resident) published on 13 February 2023 Submitted via Postal Card
Overall Experience

The care home has been struggling, but a very big turn around now as were have a new care manager. My partner has out on weight, he is clean and so much happier. The care has greatly improved and staff morale is high. Long may it continue

Reply from Rowen Campbell, Regional Marketing Manager at Jubilee Lodge

Thank you so much for taking the time to share your experience of Jubilee Lodge. I'm glad to hear your partner is thriving now, and I will pass on your feedback to the home team as they do love to hear it - it makes a big difference.

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Review from Annabelle W (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card
Overall Experience

I visited Dad nearly every day and often noticed things were not right, but my observations were always taken seriously and acted upon as far as possible. Dad was not an easy person to care for but the staff always did their best, especially permanent carers. Most of the problems were caused by staff shortages and sometimes the agency staff were not "up to scratch". But overall I was very happy with the service and greeted with courtesy and willingness to accommodate my concerns.

Reply from Freya Higgs, Marketing Administrator at Jubilee Lodge

Thank you for your feedback. I will pass on your comments to the team.

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Review from D T (Wife of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience

I have found all at Jubilee Lodge to be very kind. Friendly and caring. Very efficient, and always ready to help in any way they can. Very happy with this service.

Reply from Freya Higgs, Marketing Administrator at Jubilee Lodge

Thank you for your feedback. I will pass on your comments to the team - it always makes such a difference hearing such kind words.

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Review from Andrew B (Husband of Resident) published on 21 December 2022 Submitted via Website
Overall Experience
My wife was a resident at Jubilee Lodge from November 2021, until recently.

The level of care and compassion shown by the staff was exceptional, especially through these difficult last two years with Covid. Although management found it challenging to recruit and retain staff, the standard of care remained high throughout my wife's residency.

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Review from J W (Husband of Resident) published on 16 November 2022 Submitted via Website
Overall Experience

My wife stayed at Jubilee Lodge for two weeks whilst I received treatment. She was made very welcome by all staff in the Kemble Household. My wife lives with hearing loss and has difficulty understanding what is being said. All staff went out of their way to support my wife and make her feel comfortable. I can not thank them enough for what they did and the care they show towards all residents.

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Review from J F (Daughter of Resident) published on 11 November 2022 Submitted via Postal Card
Overall Experience

Mum has always been very independent, so deciding, at 91, she could no longer manage, was a big step. Her move to Jubilee has been seamless. The staff are kind and caring, and it's a big relief to both of us she is now safe. The chef has been wonderful, making sure she is getting the right foods to manage her bowel cancer.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Jubilee Lodge.

Meet the Team (6)

Rebecca Long
Rebecca LongJob Title:Home ManagerJoined: 2023

Rebecca joined the Trust in September 2023 as Home Manager at Jubilee Lodge. She has worked in care since she was 18 when she started her career as an auxiliary.

Rebecca has gained experience and qualifications over the years working with children, adults with disabilities and the elderly. She has now been a registered manager for over 10 years.

Rebecca considers herself very fortunate to have met the most wonderful people over the years. It has been a pleasure to work with individuals and their families to provide bespoke care. Her vision for Jubilee Lodge is to see it moving forward and going from strength to strength. She believes in supporting the local community sharing our knowledge, and opening our doors to the people of Bourton.

Outside work, Rebecca enjoys spending time with her family including her nine grandchildren, and her two dogs, Nala and Mavis.

Louise Oldbury-Churchward
Louise Oldbury-ChurchwardJob Title:Head of Dementia CareJoined: 2006

Louise has worked for the Trust since leaving university in 2006. Louise initially started as a care assistant and has worked her way up to Head of Dementia Care.

Louise has excelled in her role and received a silver medal of merit from the British association of the Orders of Malta in recognition of her work in 2018.

Louise said, “I can honestly say I love my job and cannot imagine myself doing anything else. It is a privilege to be able to spend my day supporting the residents and employees within our home”.

Louise is passionate about the benefits of person-centred care as this enables her to provide the support with each resident needs to have the best possible experience.

Outside of work Louise can be found enjoying time with her family and going on bear hunts with her daughter in the woods!

Srilatha Dachepally
Srilatha DachepallyJob Title:BursarJoined: 2021

Srilatha joined Jubilee Lodge in the Autumn of 2021 as their Bursar. Srilatha enjoys the variety the role brings, and she enjoys continually learning in the role. Srilatha enjoys spending time with the residents including completing puzzles & crosswords with them.

When Srilatha isn't at work she spends time with her friends and family, she encourages and supports her daughters in their studies and their musical hobbies.

John Smith
John SmithJob Title:Handy PersonJoined: 2018

John has been at Jubilee Lodge since 2018, originally starting as a gardener before progressing to the role of Handy Person. John still enjoys working in the garden and keeping the gardens looking nice and tidy throughout the year. John takes pride in all he does and ensures all the bedrooms are decorated to a high standard.

When John isn’t at work, he enjoys spending time with his children. John also enjoys clay pigeon shooting, walking and he has a keen interest in nature.

Lisa Mustoe
Lisa MustoeJob Title:Activities Co-ordinatorJoined: 2021

Lisa joined Jubilee Lodge in 2021 and has enjoyed getting to know the residents. Lisa loves learning residents’ life stories and enjoys bringing a smile to their faces.

When Lisa isn’t at work, she enjoys spending time with friends and family and exploring new places. Lisa can often be found singing and dancing and enjoys a variety of music from the 50s and 60s, modern music, dance music and reggae.

James Knight
James KnightJob Title:Head of HousekeepingJoined: 2006

James joined the Trust in 2006, working as a part-time Kitchen Assistant. He has since worked his way up to Head of Housekeeping in 2018.

What James likes most about the role is making sure the residents live in a safe and clean environment and always have a smile on their faces.

Outside of work James can be found at the gym, walking his dog Ted or spending time with his nieces and nephews.

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