Monkscroft Care Centre

Shelley Road, Cheltenham GL51 7DP
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9.9 167 Reviews
  • Monkscroft Care Centre, Cheltenham
Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly and there is a cosy cinema. The home has access to a Trust minibus.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1580 – £1695
  • Self-Funded Residential Dementia Care: £1695 – £1805
  • Self-Funded Nursing Care: £1966 – £1968
  • Self-Funded Nursing Dementia Care: £1968 – £1968
  • RESPITE Self-Funded Residential Care: £1735 – £1895
  • RESPITE Self-Funded Residential Dementia Care: £1860 – £1985
  • RESPITE Self-Funded Nursing Care: £2153 – £2153
  • RESPITE Self-Funded Nursing Dementia Care: £2153 – £2153

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Monkscroft Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Doreen Paisley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

Monkscroft Care Centre Reviews (167)

Total of 167, showing 1-20
9.9

Monkscroft Care Centre has a Review Score of 9.9 (9.920) out of 10, based on 42 reviews in the last 2 years. Over all time Monkscroft Care Centre has 167 reviews.

Overall Experience

  • 159
  • 7
  • 1
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Date Published

167
15
25
42
125

Review from D W (Daughter of Resident) published on 15 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been going to Monkscroft Care Centre for day care for the past few weeks. She has dementia and she loves it there. She is always involved in the activities, the carers are very good and take care of her very well. The deputy manager has been very helpful. We are sent photos and videos
of my mother enjoying herself. She always eats very well. The care staff already know her well.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care Centre

Thank you for leaving us such a lovely review, we really appreciate it. It's been great watching your mother get involved with our day care, she's settled in so well and we already consider her part of our Monkscroft family. Please let us know if there is anything further we can do for her, we'd be happy to help.

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Review from Wendy T (Regular Volunteer) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Monkscroft is an amazing Nursing Home. My husband was a resident from July 2023 until he passed away in January 2024. The care he received was incredible when he was very weak I popped in one evening the the Head Nurse was sat right up to his bed massing his hands which had become very stiff. The love
shown to the residents was so genuine, I knew he was in safe hands. They helped the whole family. I now volunteer 1 day a week to try to give something back. The staff are the same as the ones who were there with my husband. A real credit to wonderful Monkscroft.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care Centre

Thank you so much for leaving us such a lovely 5-star review. It's really appreciated. We are so thrilled that you decided to join us as a volunteer after your husband's passing, you are most definitely an important part of our Monkscroft family. Thank you for all you do for our residents and team members.

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Review from Stuart C (Son of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy at Monkscroft. She was very well looked after, and we are very pleased that mum has such a good time living there. She was always telling my brother and myself 'I like it here'. The staff cared after her excellently and could not have been better. Thank you for making mum's
final years happy one's and treating her so well.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care Centre

Thank you for giving us a 5-stra review, we really appreciate it. Our team will be so thrilled to read how happy we made your mum's final years - that means the world to us. We loved caring for your mum, she will be missed. Our condolences to you all from everyone here at Monkscroft Care Centre.

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Review from Heather F (Daughter of Resident) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been utterly stunned by the care, understanding, and compassion of all staff. I cannot put into words how grateful I am my dad got to spend his last month at this home. He was treated with the utmost care and dignity and I was amazed at how the staff even took care of me while my dad was there
especially when he was end of life. words just don't seem enough to say how thankful I am to all staff i was always greeted with a smile when I visited. The home was always clean and smelt really pleasant I can totally understand how this home has an outstanding award from CQC they definitely deserve it.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care Centre

Firstly, please accept our condolences on the passing of your dad. Although he was only with us for a short time, he will be greatly missed by us all here at Monkscroft. We really appreciate you taking the time to write us such a lovely review about our home and our team, we really appreciate it.

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Review from Beverley C (Daughter-in-law of Resident) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from reception to the Redgrove ward are always friendly and very helpful. My mother-in-law stayed in the dementia ward, and was always well cared for over a period of nearly 5 years. She engaged with the carers and always seemed very content. When her condition worsened, the staff could not
be kinder and made mum comfortable and went out of their way to make her room beautiful and fresh.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care Centre

Thank you for your lovely review of our home, we really appreciate it. Our staff will be so thrilled to read how highly you rate them. We are so lucky to have amazing staff here, who truly go above and beyond every day. for our residents, we wouldn't have it any other way. It was an absolute pleasure caring for your mother- in-law.

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Review from Ian C (Son of Resident) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2020 and she has always been treated with kindness and respect. When we visited the staff were often seen talking to her and laughing with her. She suffered with dementia for all the time she was in the home but would tell us 'I like it here' which to us meant everything.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care Centre

Thank you for leaving us a lovely 5-star review, we really appreciate it. We love looking after your mother, seeing her interact with the team and laughing with us. We are so thrilled to read she likes living here. Thank you.

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Review from I R (Daughter of Resident) published on 6 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad never wanted to go into a care home. He hated the idea of communal living. But he had two strokes and could not return home safely. His children had to make the decision for him as he was no longer safe to stay at home.
It took him a long time to settle; but with the consistent love and care from
all the staff, he now rarely talks about going back home.
Monkscroft has become his home where he can truly be himself. He can make real choices like where he'd like to eat his meal or join in the various activities as much as he wants.
When he withdraws a little, the staff sometimes encourage him to try something new. The staff have got to know him and his little ways. He is totally himself with them all and I have never seen him laugh so much.
On occasion, he has been unwell. The staff couldn't do enough to make him comfortable and keep our family well informed at all times.
I visit as often as I can, but I know and have complete peace of mind that he is in safe, caring and loving hands

Reply from Helen Dearing, On behalf of the team at Monkscroft Care Centre

Thank you so much for leaving us such a lovely, detailed review of our home and the care we provide. As you say he didn't want to go into a home when he arrived and took awhile to settle in. Seeing him now and the difference is amazing, he is an absolute pleasure to care for and he gets on so well with everyone. His laugh is so infectious - we always have so much fun when he's about. If there is anything else we can do for him or you and your family, please reach out and we will be happy to help.

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Review from Sarah F (Wife of Resident) published on 2 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in respite at Monkscroft awaiting a full time care assessment. After the experience of Monkscroft I was delighted to be offered a place for my husband full term. The staff were paramount to my husband settling in so well at Monkscroft, they were just amazing! The management team proved
invaluable to the seamless transition to full time care from respite care. My husband has settled in so well and the staff love him sense of humour, I can't thank all at Monkscroft enough for the love and care they show my husband.

Reply from Helen Dearing, On behalf of the team at Monkscroft Care Centre

Thank you for such a lovely review, we really are so grateful. We absolutely love caring for your husband and getting to know you. He has settled in really well and gets on well with the team and other residents. He most certainly makes us laugh! Please let us know if there is anything else we can do for you both.

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Review from M A (Wife of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful team of dedicated people, no sorry, angels.

Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Monkscroft Care Centre

Thank you so much for taking the time to leave this lovely review! Your kind words mean so much to our whole team and we really appreciate it.

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Review from C H (Son of Resident) published on 18 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dear mum was on an end of life pathway, and a nursing home was agreed, Monkscroft was the place I wanted mum to go, within days and with some help, mum was brought into the Monkscroft family. Mum passed away 4 days later, sooner than I had hoped but her final days were peaceful and comfortable,
she was a person and not a patient. The staff were amazing , caring and committed to the folks in their care. Monkscroft and its staff are truly amazing. Thank you.

Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Monkscroft Care Centre

Thank you for your kind words and for taking the time to write us a review - we really do appreciate it. It was a privilege to care for your mum and she will be missed by the team. If there's ever anything more we can do to support you or your family, please just ask.

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Review from I S (Husband of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently had to put my dear wife into Monkscroft care centre because i could not cope with her dementia gettins worse, it was so upsetting for both of us because we have not been parted for 30years. the staff have all been wonderful, helpfull and understanding to my wife and me. they have all
help my wife to settle in to her new home with love & care. her room is en-suite and very clean. the food is excellent with a choice of menus. i am so happy with the way Monkscroft care centre is lookins after my wife. thank you all.

Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Monkscroft Care Centre

We appreciate you taking the time to write us a review, thank you. I'm glad your wife is happy with us and has settled in so well. If there is anything more we can do for her, or for you, please just let us know.

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Review from S W (Daughter of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding home could not of picked a better home for my dad, excellent care provided for him.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your feedback. We're so glad to hear you're happy with your dad's care - it's an honour to have him with us. Please don't hesitate to ask if there is ever anything more we can do to support him.

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Review from M W (Wife of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

receive excellent service for my husband
very pleased

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We really appreciate you taking the time to write us a review. We're delighted to have your husband with us. Please just let us know if there is anything more we can to do support him, or your family.

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Review from I S (Son of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken to Monkscroft care centre at the start of Jan 2025 after being in hospital for many weeks, right from when we arrived for the first time the staff where excellent both with mum and us the family any concerns we had where sorted, she had to travel to hospital for chemo and they sorted
her travel from the home to the hospital and back many times, the room she was in was clean + tidy at all times, she was treated as one of the family, the food is fantastic with lots of activities on offer. The manager could not do enough for us, our overall experience was excellent and would recommend Monkscroft care home to everyone.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to share your family's experience of Monkscroft - it means a lot to the team. We were delighted to be able to support your mum. Please just ask if there is ever anything more we can do to support your family.

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Review from B S (Husband of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Monkscroft my wife has been really well looked after and is generally happy after a sudden illness in November 2024.
Our thanks to a GREAT STAFF.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We're glad to see your wife doing so well with us at Monkscroft. We appreciate your feedback, and you taking the time to write us a review.

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Review from D T (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank the lord every single day for the care, love and support that the staff not only give to my mum who is a resident there, but to me too.
I am my mum's daughter again! I am crying as I write this review because without Monkscroft Care Centre I would have been lost. They are amazing people. Thank
you, God bless you all.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

What lovely feedback! Thank you for your kind words. We're delighted to be able to care for your mum, and we're so glad that we've been able to support you as well. Please let us know if there is ever anything more we can do to help.

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Review from S K (Friend of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home had been transformed into a winter wonderland. It all looked magical, from the porch to the entrance hall and lounges. They captured the excitement and joy of the season. The entertainment was excellent with visits from local schools and chorus. My friend was able to invite his brothers
to the pre-Christmas party and his disabled son was invited to spend Christmas Day with his dad. This visit meant so much to both of them. The staff ensured they both had a very special time. The staff went that extra mile to ensure everyone celebrated in music, fun, food and friendship.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We do love to get into the festive spirit at Monkscroft! We're glad you and your friend, and his family, enjoyed it. It's always a pleasure to have friends and family join us - you're welcome anytime. Thank you for sharing your experiences and taking the time to write us a review.

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Review from Judith T (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Monkscroft once again made Christmas a special time, gave gifts and spread happiness among the residents. Most notably, family members were included in the Christmas dinner, where they had booked in advance. The opportunity to join a family member at the dinner table on Christmas Day was most
unusual and very much appreciated. Mum's day was very much happier for it. The food was excellent, and we even had a choice, Mum chose the salmon, which was moist and delicious. The cook deserves a commendation for cooking for so many people and providing such excellent fayre.
Many thanks to all concerned, especially in the kitchen.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your feedback and for taking the time to write us a review - we really do appreciate it. Families are always welcome at Monkscroft - the more the merrier! We're delighted to hear you and your mum enjoyed Christmas so much, and we will be sure to pass on your comments to our catering team.

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Review from V W (Niece of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into Monkscroft Care Centre, the atmosphere was wonderful. Receptionist was helpful and explained where we needed to go. Everywhere was clean, tidy and organised. The room my aunt was in was spacious laid out well and I felt this was a lovely place to be. All staff I met in the times
I visited were kind, caring and were happy to assist my aunt and us as her visitors. A wonderful experience, thank you.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your kind words and for taking the time to write us a review, we really do appreciate it. It's been a pleasure to care for your aunt and if there is ever anything more we can do to support your family, please don't hesitate to ask.

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Review from Michael A (Husband of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about everything about this care centre. The family are over the moon that she is here. The care and compassion to the residents, it is exceptional. All I can say is this centre is like a hotel.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We appreciate your feedback, thank you. Please just let us know if there is ever anything else we can do to support your family.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Monkscroft Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Monkscroft Care Centre is calculated as follows: ( (467 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 498 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monkscroft Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (14)

Meet the Team (5)

Doreen

Doreen Paisley

Job Title: General Manager

Joined: 2019

The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.
Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.

Lynne

Lynne Donaldson

Job Title: Deputy Manager

Joined: 2001

Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.
Lynne enjoys spending her free time with her family and spoiling her Granddaughter.

Susan

Susan Barrass

Job Title: Head of Dementia Care

Joined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness. 


Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia. 


Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents. 


Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual. 


Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year. 


In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness. 

Sarah

Sarah Davis

Job Title: Activities Co-ordinator

Joined: 2017

Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.
In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.

Emma

Emma Lomas

Job Title: Administration assistant

Joined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).

Frequently Asked Questions about Monkscroft Care Centre

What types of Care is Monkscroft Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Monkscroft Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Monkscroft Care Centre?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Monkscroft Care Centre to the centre of Cheltenham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Monkscroft Care Centre to verify any information. View our terms and conditions. Monkscroft Care Centre has an Enhanced Service - more info.