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Monkscroft Care Centre

Shelley Road, Cheltenham, Gloucestershire GL51 7DP
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The manager was amazing. She listened endlessly to any problems and encouraged me.Jane W(Respite Resident/Service User)
Monkscroft Care Centre, Cheltenham
The care and attention of the staff at Monkscroft is amazing. They have all helped the family adjustHazel T(Wife of Resident/Service User)
Monkscroft Care Centre, Cheltenham
Dad looks very well cared for and we couldn't have asked for anything more. Thank you.Annabel S(Daughter of Resident/Service User)
Monkscroft Care Centre, Cheltenham

Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere...  

Care Provided by Monkscroft Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £1,770£1,815 - £1,945
Residential Dementia Care£1,770 - £1,885£1,945 - £2,075
Nursing Care£2,068 - £2,068£2,263 - £2,263
Nursing Dementia Care£2,068 - £2,068£2,263 - £2,263
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Monkscroft Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Doreen Paisley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

Monkscroft Care Centre Reviews (181)

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10

Monkscroft Care Centre has a Review Score of 10 (9.973) out of 10, based on 41 reviews in the last 2 years. Over all time Monkscroft Care Centre has 181 reviews.

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Showing 181 reviews matching selected criteria
Review from Christine H (Daughter of Resident) published on 9 March 2023 Submitted via Website
Overall Experience

Mum was admitted to the care sector after a stay in hospital. She was in another home for assessment and we searched for a home nearer to the family. We looked at many homes and found Monkscroft. At first, Mum was very unsettled as she had moved from a 3-bedroom house with a large garden and many memories. All staff were very patient with her for many weeks and slowly she became used to them and accepting of the fact that she could not take care of herself at her own home. During the time that Mum was getting used to being in Monkscroft, I had a few concerns which were dealt with promptly and efficiently by the correct people. I love that the manager and other administrative staff are all so available so it is easy to reach the correct person to speak to. Monkscroft is now Mum's home and she has asked for more and more of her belongings to be brought in. The care staff have now got to know her quite well (she is a very complex woman) and the care given is second to none.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to write us a review and share your experiences - it will undoubtedly be helpful for other families in a similar position. I'm so pleased your mum is settling in well at Monkscroft, and that the team there have been able to support both her and you. I will pass on your comments to the team at the home as I know they do love to hear the feedback.

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Review from Richard W (Husband of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

I miss having my wife at home with me but I know she is very well looked after at Monkscroft Care Centre. The staff are so friendly and the nursing care is superb so I don't need to worry about that.

Reply from Rowen Campbell, Regional Marketing Manager at Monkscroft Care Centre

Thank you for taking the time to write us a review - we really do appreciate it. Please do let us know if there is anything more we can do to support you or your wife.

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Review from Caroline W (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card
Overall Experience

You always have doubts about the transfer of your mother from hospital to a care home, especially, leaving her beautiful home. I had everything planned for the care home I wanted mum to be placed in. I had no choice at first because Brokerage placed mum for an assessment at Monkscroft Care Centre in Shelly Road but I shouldn't have worried. The feelings, the surroundings, and the atmosphere is lovely and mum and I were made very welcome. This was the right place for mum, so you can gather this is mum's new home.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you so much for your feedback and for sharing your experiences with Monkscroft. I'm sure your review will be reassuring to others in a similar situation, and we appreciate you taking the time to write us a review. I'll share your comments with the team at the home as I know they love to hear them.

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Review from Helen S (Daughter-in-law of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

Wanted to leave this review to reflect the excellent care that my father-in-law received. He had cancer so was taken into Monkscroft for palliative care. Such a very hard time, so sad and scary. All the nursing staff and everyone at the care home were lovely and welcoming. The rooms are big and the communal rooms are bright and kept immaculately clean. His care was impeccable, I cannot thank the manager and her team enough and would recommend Monkscroft to anyone who finds themselves looking for great care for a relative or friend. Thank you all.

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Review from Raymond H (Husband of Resident) published on 6 December 2022 Submitted via Postal Card
Overall Experience

Monkscroft Care is, without question one, of the finest homes in the UK, in my opinion. First-rate accommodation and spotlessly clean throughout. The staff are a credit to the care profession, highly trained, kind, empathetic and superb in all they do. I would highly recommend Monkscroft Care to anybody.

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Review from Norma P (Daughter of Resident) published on 26 October 2022 Submitted via Website
Overall Experience

The care at Monkscroft is second to none. My mother, 18 months ago, and my father just recently, were treated with the utmost respect and kept comfortable and safe at the end of their lives. Their care and concern extended to me and my family. The staff went above and beyond what anyone would expect, staying way after their shift ended when it was obvious my father was in his last hours. I cannot thank them enough.

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Review from Andrew K (Friend of Resident) published on 26 September 2022 Submitted via Postal Card
Overall Experience

My friend was admitted into the care home as a matter of urgency right from the start she has received the best of care during a traumatic time. Now, five months later, she loves being in the home. She treats the staff as her friends, she is happy and well cared for. For me, my priority was for her to be safe and her needs were met immediately. Now, she remains safe but is also happy and content and well cared for. Well done, to all at the care home.

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Review from Michaela M (Daughter of Resident) published on 10 August 2022 Submitted via Website
Overall Experience

I am happy and relieved that my dad is able to stay at Monkscroft. My husband and I can see that the staff genuinely care about the residents. They treat my dad with dignity and love. I live far away and they happily arrange for me to video call him regularly. When I visit in person, they take the time to speak to me and are so welcoming. It means the world to my dad that the staff interact with him, having a joke and a laugh. He has told me how much he likes them many times and he comments on how hard they work. He never gives false compliments and I know that he means it. Since coming to stay at Monkscroft, his mobility has really improved. He used to stumble a lot but the staff have ensured that his medication has been corrected and have helped him to use his walker correctly. I am really surprised that he is so much more mobile. There is a happy atmosphere in Monkscroft which the staff generate. It is a unique and special place and I am so grateful that my dad is there.

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Review from Nick B (Son of Resident) published on 24 June 2022 Submitted via Website
Overall Experience

As I used to be my mum's 24 hours per day, 7 days per week, live-in registered carer for 10 years it is very important for me to find the right location and environment for my disabled, amazing and wonderful Mum.

Monkscroft Care Centre is the clean, homely, active and outstanding nursing environment where my sharp as a pin Mum is happy to be.

I know from direct experience that the wonderful care team focuses on the needs and wishes of each resident to provide a tailored and adaptable care plan. Which for my mum means I'm happy to still be actively involved with her care from morning to night. Monkscroft encourages me to be there for as long as I like each day.

Monkscroft is an outstanding team of professional, highly dedicated, and friendly people who don't just work there. It's their vocation. I have no hesitation in recommending Monkscroft Care Centre.

Namaste.

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Review from Derek F (Husband of Resident) published on 31 May 2022 Submitted via Postal Card
Overall Experience

My wife entered Monkscroft Care Centre in September 2021 - she settled in very quickly thanks entirely to the wonderful care and attention that she received there from the care staff. Nothing is too much trouble for them. Monkscroft is a first class establishment and an excellent example of what a care home should be like.

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Review from Janice K (Niece of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience

Whenever I or my cousin visit our uncle, we always find him clean, tidy and well presented. His room has some of his more important things, photos etc and it feels like a home - a safe and secure home. We have always found the staff and carers to be kind and approachable and we have no hesitation in recommending Monkscroft.

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Review from Clare A (Wife of Resident) published on 24 March 2022 Submitted via Postal Card
Overall Experience

My husband passed away in February after spending nearly four years at Monkscroft. I do not have the words to describe the care (and love) he has been given during what has been such a difficult time with Covid. Without exception, he was treated with dignity and as an individual. As his dementia progressed, the carers understood and looked after him appropriately and respected him. Thank you so much all of you. He died peacefully in his room with myself beside him.

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Review from Vicky F (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card
Overall Experience

After a fall and hospitalisation, my mother could no longer live independently. I was pleased to get a place for her at this popular and outstanding care home. The staff could not have been more helpful in supporting her to settle in. She says that the staff are lovely. They know her so well after just 2 weeks. When visiting, I see her looking smart and well-groomed after weeks of her wearing only nightdresses, she is now helped into and out of bed and staff are working to introduce her to new foods after years of a basic monotonous diet. My mind and our family now have peace of mind.

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Review from Sophie C (Daughter of Resident) published on 19 October 2021 Submitted via Website
Overall Experience

Kind, friendly and caring staff who go above and beyond to provide care and comfort to residents during some of their most challenging times. Always patient. Always willing to listen. And always open, prompt and transparent communication with relatives. Would thoroughly recommend Monkscroft for those needing both long term and respite care.

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Review from Jean C (Resident / Service User) published on 4 October 2021 Submitted via Postal Card
Overall Experience

All staff are very friendly and helpful. Always ready to have a chat.

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Review from Ken R (Brother-in-law of Resident) published on 13 July 2021 Submitted via Postal Card
Overall Experience

All staff are always very nice and most helpful over anything you want and need to know.

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Review from C R (Sister of Resident) published on 9 July 2021 Submitted via Postal Card
Overall Experience

Have seen a great improvement in my sister's health and well being since she has been at Monkscroft, all the staff are so friendly and helpful. The home looks so clean and tidy with a very welcoming entrance hall.

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Review from Helina R (Wife of Resident) published on 8 June 2021 Submitted via Postal Card
Overall Experience

This is an excellent care centre, well run and managed. The management is very good, providing updates about coronavirus and other aspects regularly. My husband suffers from debilitating disease, including dementia. He settled in so quickly and the care and attention he has had is outstanding. The staff are exceptionally polite, helpful and friendly. I would highly recommend this care centre to anyone looking for the best care for their loved ones.

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Review from C T (Niece of Resident) published on 2 June 2021 Submitted via Postal Card
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My uncle was looked after very well and was happy in the home. The staff were very friendly and conscientious. My mind was a rest knowing he was safe and being looked after at all times.

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Review from Billy K (Friend of Resident) published on 1 June 2021 Submitted via Postal Card
Overall Experience

I could not fault the care home or their staff, very satisfied with the care provided. Rooms very adequate for purpose, always clean and tidy. Excellent staff always caring and polite, very knowledgable and informative. A particular nurse went above and beyond for all she has done, keeping us updated on a regular basis.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 July 2018
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Monkscroft Care Centre.

Meet the Team (5)

Doreen Paisley
Doreen PaisleyJob Title:General ManagerJoined: 2019
The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.

Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.

Lynne Donaldson
Lynne DonaldsonJob Title:Deputy ManagerJoined: 2001
Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.

Lynne enjoys spending her free time with her family and spoiling her Granddaughter.

Susan Barrass
Susan BarrassJob Title:Head of Dementia CareJoined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness.

Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia.

Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents.

Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual.

Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year.

In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness.

Sarah Davis
Sarah DavisJob Title:Activities Co-ordinatorJoined: 2017
Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.

In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.

Emma Lomas
Emma LomasJob Title:Administration assistantJoined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).

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