Monkscroft Care Centre

The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.
Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.

Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.
Lynne enjoys spending her free time with her family and spoiling her Granddaughter.

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness. 

Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia. 

Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents. 

Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual. 

Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year. 

In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness. 

Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.
In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).