Monkscroft Care Centre

I witnessed outstanding care in every aspect during the 15 months my mother-in-law was a resident. The staff consistently showed professionalism, warmth, and compassion, even during the busiest times. They treated her and all the residents with the utmost dignity, respect, and genuine kindness. The activities provided were thoughtful, varied, and clearly designed to engage residents both socially and mentally. It was heartening to see how much effort went into making daily life enjoyable and meaningful. Cleanliness was always of a very high standard and the home always felt calm and safe. I have nothing but praise and gratitude for the whole team at Monkscroft.

My mother has been going to Monkscroft Care Centre for day care for the past few weeks. She has dementia and she loves it there. She is always involved in the activities, the carers are very good and take care of her very well. The deputy manager has been very helpful. We are sent photos and videos of my mother enjoying herself. She always eats very well. The care staff already know her well.

Monkscroft is an amazing Nursing Home. My husband was a resident from July 2023 until he passed away in January 2024. The care he received was incredible when he was very weak I popped in one evening the the Head Nurse was sat right up to his bed massing his hands which had become very stiff. The love shown to the residents was so genuine, I knew he was in safe hands. They helped the whole family. I now volunteer 1 day a week to try to give something back. The staff are the same as the ones who were there with my husband. A real credit to wonderful Monkscroft.

My mother was very happy at Monkscroft. She was very well looked after, and we are very pleased that mum has such a good time living there. She was always telling my brother and myself 'I like it here'. The staff cared after her excellently and could not have been better. Thank you for making mum's final years happy one's and treating her so well.

I have been utterly stunned by the care, understanding, and compassion of all staff. I cannot put into words how grateful I am my dad got to spend his last month at this home. He was treated with the utmost care and dignity and I was amazed at how the staff even took care of me while my dad was there especially when he was end of life. words just don't seem enough to say how thankful I am to all staff i was always greeted with a smile when I visited. The home was always clean and smelt really pleasant I can totally understand how this home has an outstanding award from CQC they definitely deserve it.

The staff from reception to the Redgrove ward are always friendly and very helpful. My mother-in-law stayed in the dementia ward, and was always well cared for over a period of nearly 5 years. She engaged with the carers and always seemed very content. When her condition worsened, the staff could not be kinder and made mum comfortable and went out of their way to make her room beautiful and fresh.

My mother has been a resident since 2020 and she has always been treated with kindness and respect. When we visited the staff were often seen talking to her and laughing with her. She suffered with dementia for all the time she was in the home but would tell us 'I like it here' which to us meant everything.

My husband was in respite at Monkscroft awaiting a full time care assessment. After the experience of Monkscroft I was delighted to be offered a place for my husband full term. The staff were paramount to my husband settling in so well at Monkscroft, they were just amazing! The management team proved invaluable to the seamless transition to full time care from respite care. My husband has settled in so well and the staff love him sense of humour, I can't thank all at Monkscroft enough for the love and care they show my husband.

A wonderful team of dedicated people, no sorry, angels.

When my dear mum was on an end of life pathway, and a nursing home was agreed, Monkscroft was the place I wanted mum to go, within days and with some help, mum was brought into the Monkscroft family. Mum passed away 4 days later, sooner than I had hoped but her final days were peaceful and comfortable, she was a person and not a patient. The staff were amazing , caring and committed to the folks in their care. Monkscroft and its staff are truly amazing. Thank you.

Outstanding home could not of picked a better home for my dad, excellent care provided for him.

very pleased

My mother was taken to Monkscroft care centre at the start of Jan 2025 after being in hospital for many weeks, right from when we arrived for the first time the staff where excellent both with mum and us the family any concerns we had where sorted, she had to travel to hospital for chemo and they sorted her travel from the home to the hospital and back many times, the room she was in was clean + tidy at all times, she was treated as one of the family, the food is fantastic with lots of activities on offer. The manager could not do enough for us, our overall experience was excellent and would recommend Monkscroft care home to everyone.

Our thanks to a GREAT STAFF.

I am my mum's daughter again! I am crying as I write this review because without Monkscroft Care Centre I would have been lost. They are amazing people. Thank you, God bless you all.

The care home had been transformed into a winter wonderland. It all looked magical, from the porch to the entrance hall and lounges. They captured the excitement and joy of the season. The entertainment was excellent with visits from local schools and chorus. My friend was able to invite his brothers to the pre-Christmas party and his disabled son was invited to spend Christmas Day with his dad. This visit meant so much to both of them. The staff ensured they both had a very special time. The staff went that extra mile to ensure everyone celebrated in music, fun, food and friendship.

Many thanks to all concerned, especially in the kitchen.

As soon as I walked into Monkscroft Care Centre, the atmosphere was wonderful. Receptionist was helpful and explained where we needed to go. Everywhere was clean, tidy and organised. The room my aunt was in was spacious laid out well and I felt this was a lovely place to be. All staff I met in the times I visited were kind, caring and were happy to assist my aunt and us as her visitors. A wonderful experience, thank you.

I cannot say enough about everything about this care centre. The family are over the moon that she is here. The care and compassion to the residents, it is exceptional. All I can say is this centre is like a hotel.

Staff are great, all the facilities good and the company and engagement are really important. After a very difficult life, Mum is in the comfortable homely place she deserves. Thank you.