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Monkscroft Care Centre

Shelley Road, Cheltenham, Gloucestershire GL51 7DP
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The manager was amazing. She listened endlessly to any problems and encouraged me.Jane W(Respite Resident/Service User)
Monkscroft Care Centre, Cheltenham
The care and attention of the staff at Monkscroft is amazing. They have all helped the family adjustHazel T(Wife of Resident/Service User)
Monkscroft Care Centre, Cheltenham
Dad looks very well cared for and we couldn't have asked for anything more. Thank you.Annabel S(Daughter of Resident/Service User)
Monkscroft Care Centre, Cheltenham

Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere...  

Care Provided by Monkscroft Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £1,770£1,815 - £1,945
Residential Dementia Care£1,770 - £1,885£1,945 - £2,075
Nursing Care£2,068 - £2,068£2,263 - £2,263
Nursing Dementia Care£2,068 - £2,068£2,263 - £2,263
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Monkscroft Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Doreen Paisley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

Monkscroft Care Centre Reviews (181)

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10

Monkscroft Care Centre has a Review Score of 10 (9.973) out of 10, based on 41 reviews in the last 2 years. Over all time Monkscroft Care Centre has 181 reviews.

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Showing 181 reviews matching selected criteria
Review from Jane W (Respite Resident) published on 2 September 2024 Submitted via Postal Card
Overall Experience

I arrived at Monkscroft Care Centre in March on a stretcher from the hospital. I was paralysed from the waist down, incontinent and I could not wash myself. I could also not talk. I remember being taken into a lovely clean room, comfortable bed, shower and toilet with a lovely view looking out onto vegetation. Everybody (carers) was so kind to me and never ever complained about incontinence in bed which is really a ghastly job. At the time when I arrived, I was left alone but everybody kept a good eye on me. As I recovered I was able to talk to the carers. They would tell me about themselves, what nationality they were and where they came from which I found was so interesting. The manager was amazing. She listened endlessly to any problems and encouraged me. She had soul and was so kind like everyone else. My friend who used to come and visit me said no other person would have put up with the likes of me and my untidy husband who used to leave a trail of biscuits around the room. I eventually left and now live at home and made a full recovery. I walk and talk endlessly, and danced a festival until 4 in the morning. I have a good appetite and am back in love with my husband. Without Monkscroft it would never have been possible.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you so much for your kind words and for sharing your experience. Your progress and your story are very moving and we hope many others will be motivated by it. We are delighted to hear that you have continued your recovery and are back to full health. Dancing at a festival till 4 am? You are an inspiration to us all! Please do keep in touch - we would love to hear more about your adventures.

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Review from S W (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card
Overall Experience

My mum was admitted for 2 weeks respite following increasing difficulties with activities of daily living due to frailty. She is a private but friendly lady - enjoying a balance of time to herself with conversations and company. Within a few days of her visit she decided that she wanted to stay permanently. Besides the setting and facilities her key reason for making the decision is the wonderful team of nurses and carers. She tells us regularly that every single member of staff is lovely. I have no doubt in recommending to others.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to write us a review, and for sharing your mum's experiences of moving to Monkscroft. It can be a daunting prospect but I'm glad that our team has been able to put your mum's mind at ease and make her feel welcome. Do please let us know if there is anything else we can do to support her, or you.

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Review from Hazel T (Wife of Resident) published on 31 July 2024 Submitted via Postal Card
Overall Experience

The care and attention of the staff at Monkscroft is amazing. They have all helped the family adjust to a situation that is difficult to cope with and accept. The care of my husband is exemplary. He enjoys the activities that he is able to join in with and seems very content. It is a pleasure to visit Monkscroft.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We really appreciate your kind words, thank you. It's an honour to have your husband with us at Monkscroft, and we're delighted to see him so happy and settled with us. It's a pleasure to be able to support our residents' families too so please don't hesitate to ask if there is anything more we can do to help you.

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Review from Annabel S (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card
Overall Experience

We have been so reassured at every stage that my dad has been here. He seems so content and the staff are continually watching to make sure all his needs are being met. There are great activities and it is very much a home from home where we can visit at any time and take in our assorted pets! Dad looks very well cared for and we couldn't have asked for anything more. Thank you.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We really appreciate your kind words, thank you. I'm sure your feedback will be helpful to others in a similar situation, to offer them reassurance. It's a pleasure to have your Dad with us, and if there is anything more we can do for him, the pets, or your family, please just let us know.

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Review from S D (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card
Overall Experience

Since my dad has been in Monkscroft with vascular dementia, he has been looked after with the greatest respect. The staff are so kind and friendly to my dad and his family. My dad can be very difficult at times but the staff including the cleaners and admin are fantastic with him. We could have moved Dad to a care home nearer to us but the care he receives in Monkcroft is fantastic.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you very much for taking the time to write us a review, and for sharing your family's story and experience - I'm sure it will be both reassuring and comforting to other families in a similar position. If there is anything more we can do to help make your dad's time with us even better, please don't hesitate to ask.

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Review from J P (Sister-in-law of Resident) published on 4 July 2024 Submitted via Postal Card
Overall Experience

The current access system is awful. We arrive at the main door only to have to wait over 20 minutes to gain access. This is an unacceptable time frame and takes time away from being with family members. This needs to be reviewed in my opinion.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your feedback. We will take it on board and review options.

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Review from M N (Brother of Resident) published on 18 April 2024 Submitted via Postal Card
Overall Experience

Whenever I visit, I am always greeted with a cheerful reception. My sister is well looked after and the staff are always friendly and helpful. The other residents are managed well and are provided with their needs.

Reply from Rowen Campbell, On behalf of the team at Monkscroft Care Centre

Many thanks for your feedback and for taking the time to share your opinions on our home - we do appreciate it. We're glad to have your sister with us and if there is anything else we can do to support her, or yourself, please just let us know.

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Review from Rachel L (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card
Overall Experience

I would like to say the manager and deputy manager have been so kind to me and helped me so much with whatever issues or questions I have had. They are amazing. I was left very upset after a meeting with the nurse, but this morning, the manager and deputy manager spent time with me, discussing it. They couldn't have been kinder and more helpful if they tried and were concerned I had been so upset.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

What a lovely review to read, thank you! We're always glad to be able to support families as much as the residents themselves, and if there is anything more we can do to help, please just let us know. We appreciate you taking the time to share your feedback.

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Review from J R (Sister of Resident) published on 1 March 2024 Submitted via Postal Card
Overall Experience

My brother is at Springbank Ward and is very well looked after. The staff on that ward go over and above to care for him. My only criticism is, no one in reception at weekends. You can wait ages before being admitted to visit.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to write us a review, and for your feedback, which has been noted. It's a pleasure to have your brother with us here at Monkscroft.

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Review from Andrew T (Son of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

My dad spent 6 months at Monkscroft where he was given loving care and respect throughout his time there. We cannot thank the Monkscroft team enough (across management, reception, cleaners, handyman, carers and nurses) for everything they did to make my dad's time there as enjoyable and comfortable as possible. All the team made my dad and all of us feel so welcome and part of a wider caring family, and all the team went well beyond just doing their job. I cannot thank the amazing team for everything they have done for us and my dad over the last 6 months and for the friendships we have made.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to write us a review, and for your kind words - it does mean a lot to us all. It was an honour to care for your dad here at Monkscroft, and if there is anything else was do for your family, please don't hesitate to ask.

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Review from L M (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card
Overall Experience

The care given to residents is very good, Mum is always clean and tidy. I feel Mum is in safe hands.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to write us a review. We are glad to have your Mum as part of the Monkscroft family. If there is anything more she needs, just let us know.

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Review from Vicky D (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card
Overall Experience

Mum has been a resident here for 20 months. We chose Monkscroft as previously my brother spent his last days here. Our family were so pleased with the care he was given which to us there was no other choice. We are so pleased with everything that happens in Monkscroft. All of the staff are very welcoming and friendly with all of my family and me. We are so pleased she's here.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

It's a privilege to be able to care for your Mum as it was for your brother. We appreciate your kind words and thank you for taking the time to write a review. Do let us know if there is anything else we can do for your family.

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Review from Edna H (Sister-in-law of Resident) published on 14 November 2023 Submitted via Postal Card
Overall Experience
Simply the best.
The staff and the management are always polite and helpful.

My brother-in-law is receiving good care.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We're glad to have your brother-in-law with us at Monkscroft and if there is anything else he needs from us, please don't hesitate to ask. Thank you for taking the time to write a review - we do appreciate your feedback.

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Review from Paul S (Son of Resident) published on 23 October 2023 Submitted via Website
Overall Experience

Mum lived here from July 2022 - September 2023 when she passed away. The home is professionally run and the staff are knowledgeable, well-trained, friendly, caring and patient. Although there are some new faces over her time there, in my opinion, staff turnover seems low and suggests it’s a happy ship. There have been a couple of issues and they were handled well, although one took a while longer than I would have hoped, I’m satisfied that improvements were put in place.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your candour and for taking the time to write us a review. We are sorry for your loss - it was an honour to care for your mum and it was a pleasure to have her with us here at Monkscroft.

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Review from Ken B (Husband of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

I found Monkscroft Care Centre to be a wonderful place to be at, my wife received the best care attendance for the short time she was there. It was beyond the bounds of excellence, the care and kindness was second to none. It has a welcoming elegance and the staff, right from the maids to nursing staff, could not do enough for the residents that are in there. The food was well cooked and plenty of it if you wished. General areas were spotlessly clean and tidy. My wife died while in there and they were kind, considerate and helped me and my family through a difficult time. I cannot praise this place high enough.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your kind words. It was an honour to care for your wife and she is missed by our team here. We are so sorry for your loss. Please do let us know if there is anything more we can do for your family.

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Review from Rob B (Son of Resident) published on 29 August 2023 Submitted via Postal Card
Overall Experience

Monkscroft Care Centre is a very caring and friendly home, looking after my mother, who has dementia. We have been very happy with Mum's care, and the team have a great way of helping everybody feel comfortable in the home.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to write us a review. Please do let us know if there is anything else we can do for you or for your mum.

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Review from D J (Son of Resident) published on 1 August 2023 Submitted via Postal Card
Overall Experience

We are very happy with the care provided by Monkscroft Care Centre. The staff here are very friendly and caring while remaining professional at all times. They are helpful and considerate of Mum's needs, both mentally and physically. The home is very clean at all times, and all rooms are fresh and spacious. The activities provided throughout the week have helped Mum considerably, especially helping her to form friendships and interact with others. We always feel comfortable and relaxed when visiting mainly due to the staff's friendly and positive attitude and the open hours of visitation. The home is the best we could have hoped for. We would definitely recommend it to anyone.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you so much for your lovely feedback and recommendation. We do appreciate hearing it. I'm so glad your Mum is happy with us and that you feel relaxed and comfortable when you come to visit, do let us know if we can do any more to help.

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Review from R H (Relative of Resident) published on 22 July 2023 Submitted via Website
Overall Experience

As a family, we have been impressed and so grateful for the care and love which has been shown to our mother for the last couple of years of her life. Staff have been so kind to her and to us as a family. They have been thoughtful and considerate and we are happy to have chosen Monkscroft for her care.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your kind words and for taking the time to write us a review - we do appreciate it. I'm so glad your mother has been happy with us at Monkscroft.

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Review from Jane W (Resident / Service User) published on 2 June 2023 Submitted via Postal Card
Overall Experience

The room is very nice with a lovely view of the garden and sunshine. The staff are very nice, friendly, kind and considerate - all of them. They always have a smile. Care is good, and prompt response to my bell calls. The place is clean and modern, and the food is nice. It has a happy atmosphere.

Reply from Rowen Campbell, On behalf of the team at Monkscroft Care Centre

Thank you for taking the time to share your experiences of Monkscroft. I have no doubt that it will be very helpful for others looking for a care home to hear your views. We're glad you're happy here.

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Review from Hilary S (Wife of Resident) published on 18 May 2023 Submitted via Website
Overall Experience

My husband after spending 4 months in hospital was discharged to Monkscroft for assessment of future needs. It was decided after the initial assessment that my husband would need long-term residential care. This was a very worrying time for us as a family but the care, support and help that was given to us all by the staff at Monkscroft was second to none. Unfortunately at that particular time due to there being no vacancies at Monkscroft for full-time care, it looked like we would have to look for an alternative care centre. During this very stressful time again the support we see all given by staff was much appreciated. When we were told that a vacancy had arisen and my husband was able to stay at Monkscroft it was like a huge weight lifted off our shoulders. My husband has settled in very well, all the staff treat him with the utmost respect and patience. We as a family myself our son and young grandson could not be made more welcome whenever we visit.

Reply from Rowen Campbell, On behalf of the team at Monkscroft Care Centre

Thank you for taking the time to share your experiences. I'm so glad your husband has settled in well and that your family is also feeling supported. If there is anything more any of the team at Monkscroft can do to help you, your husband or your wider family, please don't hesitate to ask.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 July 2018
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Monkscroft Care Centre.

Meet the Team (5)

Doreen Paisley
Doreen PaisleyJob Title:General ManagerJoined: 2019
The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.

Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.

Lynne Donaldson
Lynne DonaldsonJob Title:Deputy ManagerJoined: 2001
Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.

Lynne enjoys spending her free time with her family and spoiling her Granddaughter.

Susan Barrass
Susan BarrassJob Title:Head of Dementia CareJoined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness.

Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia.

Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents.

Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual.

Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year.

In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness.

Sarah Davis
Sarah DavisJob Title:Activities Co-ordinatorJoined: 2017
Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.

In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.

Emma Lomas
Emma LomasJob Title:Administration assistantJoined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).

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