Monkscroft Care Centre

When I went to view Monkscroft I knew this was the place my husband would be looked after with respect and care. The care is outstanding, the activities are amazing. I also feel supported along our journey. I cannot thank you enough. All the staff are amazing, friendly with endless patience.

Monkscroft is the perfect place for my mum to be cared for in the ways that she and her family would wish for. Thank you!

I highly recommend Monkscroft to anyone considering care options. Don't hesitate; it is the best decision you can make for their well-being.

I arrived at Monkscroft Care Centre in March on a stretcher from the hospital. I was paralysed from the waist down, incontinent and I could not wash myself. I could also not talk. I remember being taken into a lovely clean room, comfortable bed, shower and toilet with a lovely view looking out onto vegetation. Everybody (carers) was so kind to me and never ever complained about incontinence in bed which is really a ghastly job. At the time when I arrived, I was left alone but everybody kept a good eye on me. As I recovered I was able to talk to the carers. They would tell me about themselves, what nationality they were and where they came from which I found was so interesting. The manager was amazing. She listened endlessly to any problems and encouraged me. She had soul and was so kind like everyone else. My friend who used to come and visit me said no other person would have put up with the likes of me and my untidy husband who used to leave a trail of biscuits around the room. I eventually left and now live at home and made a full recovery. I walk and talk endlessly, and danced a festival until 4 in the morning. I have a good appetite and am back in love with my husband. Without Monkscroft it would never have been possible.

My mum was admitted for 2 weeks respite following increasing difficulties with activities of daily living due to frailty. She is a private but friendly lady - enjoying a balance of time to herself with conversations and company. Within a few days of her visit she decided that she wanted to stay permanently. Besides the setting and facilities her key reason for making the decision is the wonderful team of nurses and carers. She tells us regularly that every single member of staff is lovely. I have no doubt in recommending to others.

The care and attention of the staff at Monkscroft is amazing. They have all helped the family adjust to a situation that is difficult to cope with and accept. The care of my husband is exemplary. He enjoys the activities that he is able to join in with and seems very content. It is a pleasure to visit Monkscroft.

We have been so reassured at every stage that my dad has been here. He seems so content and the staff are continually watching to make sure all his needs are being met. There are great activities and it is very much a home from home where we can visit at any time and take in our assorted pets! Dad looks very well cared for and we couldn't have asked for anything more. Thank you.

Since my dad has been in Monkscroft with vascular dementia, he has been looked after with the greatest respect. The staff are so kind and friendly to my dad and his family. My dad can be very difficult at times but the staff including the cleaners and admin are fantastic with him. We could have moved Dad to a care home nearer to us but the care he receives in Monkcroft is fantastic.

The current access system is awful. We arrive at the main door only to have to wait over 20 minutes to gain access. This is an unacceptable time frame and takes time away from being with family members. This needs to be reviewed in my opinion.

Whenever I visit, I am always greeted with a cheerful reception. My sister is well looked after and the staff are always friendly and helpful. The other residents are managed well and are provided with their needs.

I would like to say the manager and deputy manager have been so kind to me and helped me so much with whatever issues or questions I have had. They are amazing. I was left very upset after a meeting with the nurse, but this morning, the manager and deputy manager spent time with me, discussing it. They couldn't have been kinder and more helpful if they tried and were concerned I had been so upset.

My brother is at Springbank Ward and is very well looked after. The staff on that ward go over and above to care for him. My only criticism is, no one in reception at weekends. You can wait ages before being admitted to visit.

My dad spent 6 months at Monkscroft where he was given loving care and respect throughout his time there. We cannot thank the Monkscroft team enough (across management, reception, cleaners, handyman, carers and nurses) for everything they did to make my dad's time there as enjoyable and comfortable as possible. All the team made my dad and all of us feel so welcome and part of a wider caring family, and all the team went well beyond just doing their job. I cannot thank the amazing team for everything they have done for us and my dad over the last 6 months and for the friendships we have made.

The care given to residents is very good, Mum is always clean and tidy. I feel Mum is in safe hands.

Mum has been a resident here for 20 months. We chose Monkscroft as previously my brother spent his last days here. Our family were so pleased with the care he was given which to us there was no other choice. We are so pleased with everything that happens in Monkscroft. All of the staff are very welcoming and friendly with all of my family and me. We are so pleased she's here.

My brother-in-law is receiving good care.

Mum lived here from July 2022 - September 2023 when she passed away. The home is professionally run and the staff are knowledgeable, well-trained, friendly, caring and patient. Although there are some new faces over her time there, in my opinion, staff turnover seems low and suggests it’s a happy ship. There have been a couple of issues and they were handled well, although one took a while longer than I would have hoped, I’m satisfied that improvements were put in place.

I found Monkscroft Care Centre to be a wonderful place to be at, my wife received the best care attendance for the short time she was there. It was beyond the bounds of excellence, the care and kindness was second to none. It has a welcoming elegance and the staff, right from the maids to nursing staff, could not do enough for the residents that are in there. The food was well cooked and plenty of it if you wished. General areas were spotlessly clean and tidy. My wife died while in there and they were kind, considerate and helped me and my family through a difficult time. I cannot praise this place high enough.

Monkscroft Care Centre is a very caring and friendly home, looking after my mother, who has dementia. We have been very happy with Mum's care, and the team have a great way of helping everybody feel comfortable in the home.

We are very happy with the care provided by Monkscroft Care Centre. The staff here are very friendly and caring while remaining professional at all times. They are helpful and considerate of Mum's needs, both mentally and physically. The home is very clean at all times, and all rooms are fresh and spacious. The activities provided throughout the week have helped Mum considerably, especially helping her to form friendships and interact with others. We always feel comfortable and relaxed when visiting mainly due to the staff's friendly and positive attitude and the open hours of visitation. The home is the best we could have hoped for. We would definitely recommend it to anyone.