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Monkscroft Care Centre

Shelley Road, Cheltenham, Gloucestershire GL51 7DP
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The manager was amazing. She listened endlessly to any problems and encouraged me.Jane W(Respite Resident/Service User)
Monkscroft Care Centre, Cheltenham
The care and attention of the staff at Monkscroft is amazing. They have all helped the family adjustHazel T(Wife of Resident/Service User)
Monkscroft Care Centre, Cheltenham
Dad looks very well cared for and we couldn't have asked for anything more. Thank you.Annabel S(Daughter of Resident/Service User)
Monkscroft Care Centre, Cheltenham

Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere...  

Care Provided by Monkscroft Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £1,770£1,815 - £1,945
Residential Dementia Care£1,770 - £1,885£1,945 - £2,075
Nursing Care£2,068 - £2,068£2,263 - £2,263
Nursing Dementia Care£2,068 - £2,068£2,263 - £2,263
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Monkscroft Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Doreen Paisley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

Monkscroft Care Centre Reviews (181)

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10

Monkscroft Care Centre has a Review Score of 10 (9.973) out of 10, based on 41 reviews in the last 2 years. Over all time Monkscroft Care Centre has 181 reviews.

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Showing 181 reviews matching selected criteria
Review from B J (Resident / Service User) published on 4 February 2016 Submitted via Postal Card
Overall Experience

Happy overall but sometime food could be warmer. Friendly staff.

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Review from A H (Daughter of Resident) published on 4 February 2016 Submitted via Postal Card
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The care that my mum has received is excellent , such caring and attentive carers.

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Review from Anna C (Resident / Service User) published on 1 February 2016 Submitted via Postal Card
Overall Experience

Staff are very helpful, caring, friendly and they often go that extra mile. They often have to work under difficult circumstances. They do a great job. They do their best to make you feel at home. It takes hard work lots of patience and the ability to understand the needs of others. A very well done to all the staff.

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Review from Jane D (Daughter of Resident) published on 28 January 2016 Submitted via Postal Card
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Monkscroft Care Centre have gone out of their way to accommodate our needs. My mum and dad both entered the home together. Every need was met including moving them to comfortable accommodation together. The staff are brilliant and treat my parents with the utmost respect.

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Review from C C (Husband of Resident) published on 28 January 2016 Submitted via Postal Card
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My wife and I found the care to be excellent, really first class. The staff were all so caring and helpful. The staff at Monkscroft have put my wife on the road to recovery. I would also add that my wife found the food to be first class.

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Review from S D (Husband of Resident) published on 28 January 2016 Submitted via Postal Card
Overall Experience

Care and attention has been first class. Kindness has been shown by all. Accommodation no problems. I hope it continues.

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Review from Frank T (Son of Resident) published on 27 November 2015 Submitted via Postal Card
Overall Experience

For approximately two years until she passed away at the end of May, my mother was a resident at Monkscroft nursing Home. The last four months were especially difficult as she had suffered a leg fracture and was bed-ridden. Throughout her time as a resident at Monkscroft she was always treated with respect and affection. I never witnessed anything other than total professionalism and kindness towards my mother and other residents. Nothing was too much trouble and that included resident's families also. Thank you to all the staff at Monkscroft from the family for making mother's final years as best they could.

The family of my late mother wished to make a presentation of a memorial bench in memory of my mother. Her care home, Monkscroft, of The Orders of St John Trust, could not have been kinder and more welcoming. They arranged a presentation event including refreshments and a photographic montage of mums 2 years as a resident. Some of her friends, also residents attended. It was very moving and it gave the family a chance to say thank you and also a form of closure. Thank you to the manager and staff from all the family.

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Review from John M (Friend of Resident) published on 25 November 2015 Submitted via Postal Card
Overall Experience

As power of attorney, I was instrumental in arranging the placement with a lot of help from social care. To date we have been very pleased with the care and professionalism of all staff at Monkscroft. All needs are catered for and dealt with efficiently and sympathetically. I rate Monkscroft highly and have already recommended other people. Staff at Head office, finance dept etc. very helpful and efficient also.

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Review from Mary C (Sister-in-law of Resident) published on 17 November 2015 Submitted via Postal Card
Overall Experience

The staff are very kind and nothing is too much trouble.

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Review from Clare O (Daughter-in-law of Resident) published on 17 November 2015 Submitted via Postal Card
Overall Experience

An excellent service provided, caring, efficient and top marks for all aspects. Couldn't have asked for a better place for my mother in law to spend her last few months.

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Review from Pamela H (Daughter of Resident) published on 17 November 2015 Submitted via Postal Card
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Staff very caring and helpful.

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Review from George B (Relative of Resident) published on 17 November 2015 Submitted via Postal Card
Overall Experience

Excellent, good staff and facilities.

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Review from Kirsty B (Granddaughter of Resident) published on 11 November 2015 Submitted via Postal Card
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Excellent. Lovely staff, good activities. Grandma really settled. Modern building. Great hairdresser.

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Review from Laura Lynn W (Daughter of Resident) published on 28 October 2015 Submitted via Postal Card
Overall Experience

All staff treated members of my mothers family with kindness. Nothing is too much trouble for them.

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Review from Tessa W (Daughter of Resident) published on 27 October 2015 Submitted via Postal Card
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Monkscroft is caring, supportive environment where mum is happy and relaxed. All the staff are very approachable.

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Review from Carol R (Daughter of Resident) published on 27 October 2015 Submitted via Postal Card
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Everyone helped us to make a very difficult time in our lives easier. Many thanks.

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Review from David H (Son of Resident) published on 23 October 2015 Submitted via Postal Card
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The level of care and attention are excellent. The care home is light, clean and well designed. The staff are always courteous, respectful and conscientious, they tailor the standard of care to my fathers needs.

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Review from Charles O (Husband of Resident) published on 23 October 2015 Submitted via Postal Card
Overall Experience
I have nothing but the highest praise and confidence in all aspects of Monkscroft. On entering, the spacious reception area is most impressive and an introduction to the high standard. Accommodation in en-suite rooms is super! Staff in all departments are most professional, caring and dedicated - help is always available.
Special mention goes to the everyday nursing and caring staff- they carry out their duties, sometimes in difficult circumstances with charm and kind consideration at all times. The standard reply to most requests is "no problem."

Monkscroft will always hold a special memory which I treasure very much. An overall assessment must be "very good to excellent" with my sincere and grateful thanks to all.

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Review from Gillian B (Power of Attorney of Resident) published on 16 October 2015 Submitted via Postal Card
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The care given at Monkscroft Care Centre has been of a high standard. The staff are always cheerful, polite and treat the residents with dignity and respect. The standard of nursing is excellent and very professional. The home itself is modern and well maintained - always kept very clean. The staff are happy to discuss the residents needs and do their very best to meet all aspects of life for the residents. Doctors and other health professionals visit regularly. I feel very reassured that Monkscroft Care Centre is a safe and happy environment for its residents.

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Review from Kim P (Daughter of Resident) published on 14 October 2015 Submitted via Postal Card
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I went on a residents day trip escorting my mum on her first trip out from the home since her admittance. The staff were very professional and supportive and most importantly they were sensitive to the needs of everyone on the trip, taking the time and care to ensure that all residents enjoyed the trip out. This is indicative of the overall care and consideration that the staff give to their residents whether inside or outside the home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 July 2018
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Monkscroft Care Centre.

Meet the Team (5)

Doreen Paisley
Doreen PaisleyJob Title:General ManagerJoined: 2019
The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.

Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.

Lynne Donaldson
Lynne DonaldsonJob Title:Deputy ManagerJoined: 2001
Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.

Lynne enjoys spending her free time with her family and spoiling her Granddaughter.

Susan Barrass
Susan BarrassJob Title:Head of Dementia CareJoined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness.

Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia.

Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents.

Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual.

Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year.

In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness.

Sarah Davis
Sarah DavisJob Title:Activities Co-ordinatorJoined: 2017
Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.

In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.

Emma Lomas
Emma LomasJob Title:Administration assistantJoined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).

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