Millbrook Lodge

Moorfield Road, Brockworth, Gloucester GL3 4EX
Review Us
9.1 78 Reviews
  • Millbrook Lodge, Gloucester
Millbrook Lodge offers up to 80 residents compassionate, individualised residential, nursing and respite care in a modern, comfortable environment. Opened in 2010, the home is situated close to the centre of Brockworth, an attractive village just a few miles east of Gloucester.

This modern home has been designed with your well-being and comfort in mind. Cosy lounges are available to relax in, as are the secure gardens to take advantage of on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own spacious bed-sitting room, with en suite facilities, offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Care Provided by Millbrook Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1615 – £1665
  • Self-Funded Residential Dementia Care: £1665 – £1805
  • Self-Funded Nursing Care: £1990 – £1990
  • Self-Funded Nursing Dementia Care: £1990 – £1990
  • RESPITE Self-Funded Residential Care: £1720 – £1855
  • RESPITE Self-Funded Residential Dementia Care: £1855 – £1990
  • RESPITE Self-Funded Nursing Care: £2185 – £2185
  • RESPITE Self-Funded Nursing Dementia Care: £2185 – £2185

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Millbrook Lodge to find out the exact price for your requirements.

Contact Millbrook Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Millbrook Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Robin Willmott (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

9.1

Millbrook Lodge has a Review Score of 9.1 (9.057) out of 10, based on 13 reviews in the last 2 years.
Over all time Millbrook Lodge has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Millbrook Lodge
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Total of 78, showing 1-20
Review from D H (Granddaughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the care provided to my nan! She is getting the help and support she needs and continues to thrive here. My Nan is always happy with the meals and continues to comment on how lovely all staff are that she meets! My nan does enjoy the activities when she does attend them, lots of different
ones to choose from.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your lovely feedback. We're so pleased to hear that your nan is happy and receiving the care and support she needs. It's wonderful to know she is enjoying the meals and finds our team friendly and welcoming. We're also glad she enjoys the activities when she attends - our team works hard to provide a variety of options so there is something for everyone. Thank you again for taking the time to share your experience; it means a great deal to our team.
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Review from A B (Granddaughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home has been wonderful for my Nan. The staff are kind, patient and genuinely caring. She's safe, comfortable and treated with dignity every day. We're so grateful for the support From everyone at Millbrook Lodge
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your lovely review. It's truly heart-warming to hear that your Nan feels safe, comfortable, and treated with dignity at Millbrook Lodge. Our team is dedicated to providing compassionate, person-centred care, so it means a great deal to know that the kindness and patience of our staff have made such a positive difference for your Nan and your family. We're very grateful for your kind words and for the trust you've placed in us to care for your Nan.
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Review from H B (Granddaughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanny joined millbrook lodge back in May 2025. It's lovely to see her happy and settled and enjoying her time with in the home. She is well looked after and cared for. Every time we visit, we always feel welcomed as a family and nothing is too much trouble.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you so much for your kind review. It means a great deal to us to hear that your nanny is happy, settled, and enjoying her time at Millbrook Lodge. Our team works hard to create a warm, welcoming environment where residents feel truly at home, so it's wonderful to know that you and your family feel welcomed each time you visit. Your feedback is very much appreciated, and we're grateful for the trust you've placed in us to care for your nanny. Thank you again for taking the time to share your experience.
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Review from J P (Grandson of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall lovely - lots of activities for them to do! Meals look good, very comfortable and nice environment and easy to visit with friendly staff around the care home and they've helped settle in very well
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your kind review of Millbrook Lodge. We're delighted to hear that you feel the home offers a comfortable and welcoming environment, with plenty of activities to enjoy. It's also wonderful to know that our meals, visiting experience, and the support from our friendly team have made a positive difference. Helping new residents settle in well is very important to us, so your feedback means a great deal to everyone here. Thank you again for taking the time to share your experience.
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Review from C G (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not ask for a better home for my mother, from the manager, deputy manager, reception, carers, nurses, domestics and caterers.
Reply from Steve Gardner-Collins, On behalf of the team at Millbrook LodgeThank you for your 5 star review, we are all really pleased and we will share this with the wider team. So many bright shiny stars, we are delighted you have had such a great experience with us.
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Review from K D (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Millbrook Lodge - The staff are very kind and helpful. Mum is very happy and settled.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Millbrook LodgeThanks so much for taking the time to review us - we really appreciate it! It's great to hear your mum is so happy and settled at Millbrook Lodge - it's a pleasure to have her with us. If there's ever anything more we can do for her or for you, please don't hesitate to ask.
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Review from Belinda S (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Millbrook Lodge for 5 years until she passed away on 15th August 2025. The care she received over that time was amazing and everyone always worked as a team. The passion for caring for the residents shone through in everything that the everyone did. The teamwork and dedication
to enriching the lives of everyone at the home are truly inspiring, and also the personal support for us as a family was second to none. We are deeply grateful for the care, love and support you've shown our mum and to us too. Mum thrived and was always happy & content at Millbrook Lodge - thank you for being her second family.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Millbrook LodgeThank you so, so much for this absolutely lovely review. It's wonderful to hear about how happy you were with the care your mum received at Millbrook. We're so sorry for your loss - your mum was a wonderful person and it was a privilege to look after her. If there's ever anything more we can do to support you, please don't hesitate to get in touch.
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Review from J S (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Poor communication to residents when issues occur ie staff shortages
Poor notification about meals if the resident doesnt go to dining room for breakfast.
Loss of clothes in laundry
Invisibility of management.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Millbrook LodgeWe appreciate you taking the time to share this feedback. We will speak to the team about ensuring residents are always aware of meal options, wherever they are. Clothes do sometimes go missing due to incorrect labelling, which is we why operate a find or replace policy. We're sorry you felt you didn't get much time with management. The managers always do their best to spend as much time with residents' families as possible. If you would like to discuss further, please do give us a call.
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Review from S P (Wife of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home and staff very kind and helpful. Nothing is too much. You can have a laugh and joke with anyone and my hubby is very well cared for.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you for taking the time to share your experience of Millbrook Lodge. We're delighted to have your husband with us. If there is ever anything more we can do to support him or you, please don't hesitate to ask.
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Review from P J (Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the good people involved in my care, one of the staff and her ladies who have my daily care.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you very much for taking the time to write us a review, it's appreciated by everyone in the team. We're honoured to support you, and it's great to know that you're happy here. Please let us know if you ever need anything else.
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Review from H S (Stepdaughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my father passed away, my stepmother (with mobility issues and dementia) could no longer stay in the family home. She arrived at Millbrook Lodge in July 2023 and remained until her passing in February 2024.
Her care was good and all the staff was friendly and caring. Upon arriving everyone was
welcoming and nothing was too much trouble.
I have no hesitation in saying that her final months were as comfortable as they could be and her care was very good.
Although self-funding, her room I felt was quite small, other rooms were bigger, but given that she was unable to move well, it was on reflection sufficient for her needs. If you are self-funding it is not cheap, but I felt that it was money well spent to care for someone as well as she was.
My thanks to everyone at Millbrook Lodge for everything they did for her. It was very much appreciated.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you for your comments and for taking the time to write us a review - we do appreciate your feedback. We are all sorry for your loss, and it was a privilege to care for your stepmother at Millbrook Lodge. If there is ever anything more we can do to support your family, please just let us know.
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Review from Cynthia S (Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care very good, sometimes it seems as if they are short of staff can only have a bath when more staff are on duty.
Meals a good selection. Vegetables sometimes very watery.
Activities very good, sorry it isn't every day.
Being able to go out in the fresh air for 5 minutes would be lovely.
I feel
very lucky to be here as it is more like a hotel than a "home." Thank you very much.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeMany thanks for taking the time to share your views of Millbrook Lodge. We appreciate your feedback, and we're delighted to have you living with us. If we can do any more to support you, please just let us know.
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Review from M W (Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find it very comfortable here.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you for taking the time to write us a review. It's great to have you here! If there is anything more we can do to support you, please just let us know.
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Review from Mandy M (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were happy that Mum came to Millbrook Lodge so she was safe and cared for 24 hours a day. Although she didn't actively partake in activities it was often offered to her. All staff on the Leckhampton Unit were kind, caring and patient, even though she could be stubborn and difficult at times. The
room was always clean and Mum was helped with hygiene regularly and kept comfortable.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you for taking the time to write us a review, and for sharing your experiences of Millbrook Lodge. It was a privilege to care for your mum. If there is anything else we can do to support your family, please just let us know.
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Review from Ian W (Brother of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that my brother is getting at Millbrook Lodge. His health was very poor when he moved in, but it has improved considerably. A lot to do with this is the care and attention that he has been receiving. I would not hesitate to recommend this care home.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you for your recommendation and for taking the time to write us a review. We're delighted to see how well your brother is doing with us here at Millbrook Lodge! If there is anything more we do to support him or your family, please don't hesitate to let us know.
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Review from Joanne C (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received exceptional care and help during a difficult time of readjustment. All the staff have been kind to her.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you for your feedback and for taking the time to write us a review - we really do appreciate it. If there any more support we can give your mum, please just let us know.
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Review from Joan A (Sister of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have seen a sustained improvement since he first came into Millbrook Lodge, and I know he has found it difficult to settle at night as he hasn't had an established routine for going to bed before he came here. Otherwise, I am very satisfied with his care.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you for your comments and for taking the time to share your feedback in a review. We're glad to hear that you've seen improvements. Please do let us know if there is anything else we can do to support you and your family.
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Review from Marilyn W (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the short time my mother spent at Millbrook Lodge both she and I were treated with the utmost kindness and respect. The caring shown at all times was excellent. Upon her death in the home, the compassion shown to myself and my husband by all the staff we encountered was amazing and greatly helped
us to deal with a very sad situation. We came away with a very positive feeling for the wonderful staff there.
Reply from Helen Dearing, On behalf of at Millbrook LodgeWe are so sorry for your loss – it was a great honour to to care for your mother here at Millbrook Lodge. We appreciate you taking the time to write us a review at what must be a difficult time and for your kind words. I will share your comments with the whole team.
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Review from A F (Wife of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank you all for the all your help with my husband and to the rest of the family.
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeWe appreciate you taking the time to acknowledge the team here at Millbrook Lodge, and for writing us a review - thank you!
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Review from Susane H (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a caring home - the staff are always helpful and gave me information around my Mum's condition and were always pleasant and loving towards my Mother. They were professional but with a very human touch - gib hearts!
Reply from Rowen Campbell, on behalf of the team at Millbrook LodgeThank you for your feedback and for taking the time to write us a review. I will make sure the team sees it as I know it means a lot to them.
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Current Review Score: 9.1 (9.057)

Overview of Review Score

The Review Score of 9.1 (9.057) out of 10 for Millbrook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.507 for Millbrook Lodge is calculated as follows: ( (83 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.507
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.55 Points relating to the number of positive Reviews for Millbrook Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (3)

Robin

Robin Willmott

Job Title: General Manager Joined: 2014

The residents at Millbrook Lodge are cared for by a highly dedicated and professional team of employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and General Manager.


Robin came to Millbrook Lodge from the NHS where he had worked since qualifying as a Nurse. Within the NHS Robin had worked in inpatient services, the community mental health team and latterly worked for 5 years as a Dementia Education Nurse. Robin has been published in the Journal of Dementia Care and runs courses on aspects of Dementia and end of life care.


As well as carrying the Registered Mental Nurse qualification Robin holds a Masters Degree in Counselling Psychology with a focus on supporting older people through therapy. Robin also holds a B.Sc in Nursing and is a member of the British Association of Counselling and Psychotherapy.


Robin expects high standards of person-centred care from his team and works with his colleagues to ensure that Millbrook Lodge has a homely, relaxed atmosphere for all of the residents.

Hayley

Hayley Taylor

Job Title: Deputy Manager Joined: 2009

Hayley Taylor is the Deputy Home Manager at The Orders of St John Care Trust’s Millbrook Lodge in Gloucestershire and has 15 years of experience working in the Care Sector.


Hayley is passionate about her role and loves that the role provides different challenges every day. Meeting new and interesting people whilst doing something positive for someone in need is a passion of Hayley’s and she is proud this is something she gets to do every day.


Hayley has worked for OSJCT since 2009 and has a Level 3 in Leadership for Health and Social Care.

Alison

Alison Johns

Job Title: Senior Nurse Joined: 2005

Alison Johns is the Senior Nurse at The Orders of St John Care Trust’s Millbrook Lodge in Wiltshire and has 13 years of experience working in the Care Sector.


Alison is extremely passionate about her role and likes working in a team that is dedicated to ensuring a quality of life for ALL of the home's residents. There is a lot of fun and laughter at the home which makes for a lovely atmosphere.


Alison has a few hobbies that occupy her spare time, they are card making and scrapbooking as well as cooking. The Home Manager has had me make a curry for the staff curry night! She also likes to socialise with colleagues and enjoy a good natter!


Alison has worked for OSJCT since 2005 and is a Registered General Nurse.

Frequently Asked Questions about Millbrook Lodge

What types of Care is Millbrook Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Millbrook Lodge have?

There are 80 Single Rooms.

What are the Facilities & Services at Millbrook Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millbrook Lodge to the centre of Gloucester?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

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