Millbrook Lodge

Moorfield Road, Brockworth, Gloucester GL3 4EX
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8.9 71 Reviews
  • Millbrook Lodge, Gloucester
Millbrook Lodge offers up to 80 residents compassionate, individualised residential, nursing and respite care in a modern, comfortable environment. Opened in 2010, the home is situated close to the centre of Brockworth, an attractive village just a few miles east of Gloucester.

This modern home has been designed with your well-being and comfort in mind. Cosy lounges are available to relax in, as are the secure gardens to take advantage of on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own spacious bed-sitting room, with en suite facilities, offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1570 – £1615
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • Self-Funded Nursing Care: £1913 – £1913
  • Self-Funded Nursing Dementia Care: £1913 – £1913
  • RESPITE Self-Funded Residential Care: £1670 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1930
  • RESPITE Self-Funded Nursing Care: £2103 – £2103
  • RESPITE Self-Funded Nursing Dementia Care: £2103 – £2103

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Millbrook Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Robin Willmott (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

Millbrook Lodge Reviews (71)

8.9

Millbrook Lodge has a Review Score of 8.9 (8.866) out of 10, based on 10 reviews in the last 2 years.
Over all time Millbrook Lodge has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Millbrook Lodge
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Total of 71, showing 1-20
Review from J S (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Poor communication to residents when issues occur ie staff shortages
Poor notification about meals if the resident doesnt go to dining room for breakfast.
Loss of clothes in laundry
Invisibility of management.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Millbrook Lodge

We appreciate you taking the time to share this feedback. We will speak to the team about ensuring residents are always aware of meal options, wherever they are. Clothes do sometimes go missing due to incorrect labelling, which is we why operate a find or replace policy. We're sorry you felt you didn't get much time with management. The managers always do their best to spend as much time with residents' families as possible. If you would like to discuss further, please do give us a call.

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Review from S P (Wife of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home and staff very kind and helpful. Nothing is too much. You can have a laugh and joke with anyone and my hubby is very well cared for.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for taking the time to share your experience of Millbrook Lodge. We're delighted to have your husband with us. If there is ever anything more we can do to support him or you, please don't hesitate to ask.

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Review from P J (Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the good people involved in my care, one of the staff and her ladies who have my daily care.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you very much for taking the time to write us a review, it's appreciated by everyone in the team. We're honoured to support you, and it's great to know that you're happy here. Please let us know if you ever need anything else.

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Review from H S (Stepdaughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my father passed away, my stepmother (with mobility issues and dementia) could no longer stay in the family home. She arrived at Millbrook Lodge in July 2023 and remained until her passing in February 2024.
Her care was good and all the staff was friendly and caring. Upon arriving everyone was
welcoming and nothing was too much trouble.
I have no hesitation in saying that her final months were as comfortable as they could be and her care was very good.
Although self-funding, her room I felt was quite small, other rooms were bigger, but given that she was unable to move well, it was on reflection sufficient for her needs. If you are self-funding it is not cheap, but I felt that it was money well spent to care for someone as well as she was.
My thanks to everyone at Millbrook Lodge for everything they did for her. It was very much appreciated.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for your comments and for taking the time to write us a review - we do appreciate your feedback. We are all sorry for your loss, and it was a privilege to care for your stepmother at Millbrook Lodge. If there is ever anything more we can do to support your family, please just let us know.

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Review from Cynthia S (Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care very good, sometimes it seems as if they are short of staff can only have a bath when more staff are on duty.
Meals a good selection. Vegetables sometimes very watery.
Activities very good, sorry it isn't every day.
Being able to go out in the fresh air for 5 minutes would be lovely.
I feel
very lucky to be here as it is more like a hotel than a "home." Thank you very much.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Many thanks for taking the time to share your views of Millbrook Lodge. We appreciate your feedback, and we're delighted to have you living with us. If we can do any more to support you, please just let us know.

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Review from M W (Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find it very comfortable here.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for taking the time to write us a review. It's great to have you here! If there is anything more we can do to support you, please just let us know.

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Review from Mandy M (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were happy that Mum came to Millbrook Lodge so she was safe and cared for 24 hours a day. Although she didn't actively partake in activities it was often offered to her. All staff on the Leckhampton Unit were kind, caring and patient, even though she could be stubborn and difficult at times. The
room was always clean and Mum was helped with hygiene regularly and kept comfortable.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for taking the time to write us a review, and for sharing your experiences of Millbrook Lodge. It was a privilege to care for your mum. If there is anything else we can do to support your family, please just let us know.

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Review from Ian W (Brother of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that my brother is getting at Millbrook Lodge. His health was very poor when he moved in, but it has improved considerably. A lot to do with this is the care and attention that he has been receiving. I would not hesitate to recommend this care home.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for your recommendation and for taking the time to write us a review. We're delighted to see how well your brother is doing with us here at Millbrook Lodge! If there is anything more we do to support him or your family, please don't hesitate to let us know.

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Review from Joanne C (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received exceptional care and help during a difficult time of readjustment. All the staff have been kind to her.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for your feedback and for taking the time to write us a review - we really do appreciate it. If there any more support we can give your mum, please just let us know.

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Review from Joan A (Sister of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have seen a sustained improvement since he first came into Millbrook Lodge, and I know he has found it difficult to settle at night as he hasn't had an established routine for going to bed before he came here. Otherwise, I am very satisfied with his care.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for your comments and for taking the time to share your feedback in a review. We're glad to hear that you've seen improvements. Please do let us know if there is anything else we can do to support you and your family.

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Review from Marilyn W (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the short time my mother spent at Millbrook Lodge both she and I were treated with the utmost kindness and respect. The caring shown at all times was excellent. Upon her death in the home, the compassion shown to myself and my husband by all the staff we encountered was amazing and greatly helped
us to deal with a very sad situation. We came away with a very positive feeling for the wonderful staff there.
Reply from Helen Dearing, On behalf of at Millbrook Lodge

We are so sorry for your loss – it was a great honour to to care for your mother here at Millbrook Lodge. We appreciate you taking the time to write us a review at what must be a difficult time and for your kind words. I will share your comments with the whole team.

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Review from A F (Wife of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank you all for the all your help with my husband and to the rest of the family.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

We appreciate you taking the time to acknowledge the team here at Millbrook Lodge, and for writing us a review - thank you!

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Review from Susane H (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a caring home - the staff are always helpful and gave me information around my Mum's condition and were always pleasant and loving towards my Mother. They were professional but with a very human touch - gib hearts!
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for your feedback and for taking the time to write us a review. I will make sure the team sees it as I know it means a lot to them.

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Review from Geoff F (Son of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice place - clean. Good staff.
My mother had an enjoyable experience.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for taking the time to write us a review - we really appreciate your feedback.

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Review from C M (Resident) assisted by family/friend published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, thoughtful and caring staff.
Like a home from home.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for taking the time to review your experience at Millbrook Lodge. I'm glad you feel at home with us.

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Review from R M (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother was only a resident for a very short time (she had a major stroke 10 days after arrival) my wife and I were hugely impressed by every aspect of her care. All staff displayed the highest standards of professionalism and consistently ensured that she remained comfortable and that all
her needs were met. Following her stroke, she became totally unresponsive and it was clear that the end of her life was approaching. My wife and I were able to stay with her almost constantly and were fully supported in doing so. During this difficult time she was treated with respect and compassion and no efforts were spared in ensuring that her passing was managed with dignity and concern for her privacy. All members of staff demonstrated high levels of skill and proactive teamwork, and it would be very difficult to single out any aspect requiring improvement. We can honestly say that we can unreservedly commend Millbrook Lodge as a true centre of excellence in its field.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for taking the time to share your experiences of our home after what must have been a very difficult time for your family. It was an honour for our team to have the opportunity to care for your mother. I will make sure the team sees your comments as they really do appreciate the feedback.

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Review from P H (Sister of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is very happy at Millbrook Lodge. Her care and nursing is excellent. The staff are always cheery.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

I'm glad to hear that your sister is happy with us here. Do let us know if she needs anything else, and thank you for submitting a review.

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Review from A M (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here for ten months. In that time she has been well looked after. Shortly after moving in the family was supported in helping mum celebrate her 90th birthday. Now that Covid has been reduced the home is opening up more. Some of the staff made a special effort to celebrate the coronation.
Residents were treated to afternoon tea and entertainment and it was a good opportunity to meet some of the relatives.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

I'm glad you were able to join us for our coronation celebration. Thank you for taking the time to write us a review - much appreciated.

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Review from Patricia B (Wife of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for. The staff cope with his inability to communicate in a caring way. Unfortunately he will only very noisily join in the activities which is his choice.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thank you for taking the time to write us a review. Please do let us know if there is anything else we can do for you or for your husband.

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Review from Richard G (Husband of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and rooms are very good. Always ready to help, nothing is too much trouble. Ten out of ten.
Reply from Rowen Campbell, on behalf of the team at Millbrook Lodge

Thanks for taking the time to write us a review, and for your "ten out of ten" score - much appreciated.

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Current Review Score: 8.9 (8.866)

Overview of Review Score

The Review Score of 8.9 (8.866) out of 10 for Millbrook Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Millbrook Lodge is calculated as follows: ( (54 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.463 Points relating to the number of positive Reviews for Millbrook Lodge is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 9 Positive Reviews ÷ 16 = 0.563
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Robin

Robin Willmott

Job Title: General Manager Joined: 2014

The residents at Millbrook Lodge are cared for by a highly dedicated and professional team of employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and General Manager.


Robin came to Millbrook Lodge from the NHS where he had worked since qualifying as a Nurse. Within the NHS Robin had worked in inpatient services, the community mental health team and latterly worked for 5 years as a Dementia Education Nurse. Robin has been published in the Journal of Dementia Care and runs courses on aspects of Dementia and end of life care.


As well as carrying the Registered Mental Nurse qualification Robin holds a Masters Degree in Counselling Psychology with a focus on supporting older people through therapy. Robin also holds a B.Sc in Nursing and is a member of the British Association of Counselling and Psychotherapy.


Robin expects high standards of person-centred care from his team and works with his colleagues to ensure that Millbrook Lodge has a homely, relaxed atmosphere for all of the residents.

Hayley

Hayley Taylor

Job Title: Deputy Manager Joined: 2009

Hayley Taylor is the Deputy Home Manager at The Orders of St John Care Trust’s Millbrook Lodge in Gloucestershire and has 15 years of experience working in the Care Sector.


Hayley is passionate about her role and loves that the role provides different challenges every day. Meeting new and interesting people whilst doing something positive for someone in need is a passion of Hayley’s and she is proud this is something she gets to do every day.


Hayley has worked for OSJCT since 2009 and has a Level 3 in Leadership for Health and Social Care.

Alison

Alison Johns

Job Title: Senior Nurse Joined: 2005

Alison Johns is the Senior Nurse at The Orders of St John Care Trust’s Millbrook Lodge in Wiltshire and has 13 years of experience working in the Care Sector.


Alison is extremely passionate about her role and likes working in a team that is dedicated to ensuring a quality of life for ALL of the home's residents. There is a lot of fun and laughter at the home which makes for a lovely atmosphere.


Alison has a few hobbies that occupy her spare time, they are card making and scrapbooking as well as cooking. The Home Manager has had me make a curry for the staff curry night! She also likes to socialise with colleagues and enjoy a good natter!


Alison has worked for OSJCT since 2005 and is a Registered General Nurse.

Frequently Asked Questions about Millbrook Lodge

What types of Care is Millbrook Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Millbrook Lodge have?

There are 80 Single Rooms.

What are the Facilities & Services at Millbrook Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millbrook Lodge to the centre of Gloucester?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbrook Lodge to verify any information. View our terms and conditions. Millbrook Lodge has an Enhanced Service - more info.