Paternoster House

Watermoor Road, Cirencester GL7 1JR

Paternoster House offers up to 40 residents compassionate, individualised residential, nursing and respite care. The home is situated in a quiet area of Cirencester, a renowned Cotswold market town. The home has pretty, well-maintained gardens, is close to the church and pleasant parkland and within a short walking distance of the shops.

Cosy lounges are available to relax in, as is the secure garden on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

A dedicated Activities Coordinator organises a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Group: The Orders of St John Care Trust

Person in charge: Joy Warren (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 2

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on Paternoster House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Paternoster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Paternoster House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.777 for Paternoster House is calculated as follows: ( (184 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 224 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Paternoster House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Paternoster House has a Review Score of 9 (9.027) from 19 Reviews


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Paternoster House?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Paternoster House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Volunteer
    3
  • Grandson of Resident/Service User
    1
  • Mother-in-law of Resident/Service User
    1
  • more

It was a very good experience staying at Paternoster House for respite care. All the staff were so kind and friendly and caring. The meals were good. The room was pleasant, quiet and comfortable.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.5 out of 5

A warm and welcoming care home. All residents seem happy and all enjoy living here. All members of staff are amazing and never fail to go the extra mile. Overall Paternoster is a brilliant setting and I've thoroughly enjoyed my time volunteering here.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   5 out of 5

I have been a volunteer at Paternoster House for 14/15 years. My mother-in-law was a resident, so it all started from there. It is a lovely home, not a modern home. But when you go in it feels so homely. Everyone is so friendly and they have activities it is so good. Trips out and entertainers come in so there is always something going on. I have already told them if I ever need to go into a home, it will be Paternoster House.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.7 out of 5

Very homely, having been working in care homes as a volunteer, this is by far the best. The age of the building sadly doesn't comply with having ensuite rooms. Otherwise excellent.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.2 out of 5

I would like all the staff and nursing staff who looked after my mum while she was with you all your care and understanding was second to none. There was a warm and friendly atmosphere all the time everybody made the family so welcome.
In our hour of need, all the staff throughout the night were fantastic. My mum didn't want to go in a home but you all made it such an easy transition even at the end my mum was treated with dignity and respect so thank you.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   5 out of 5

The care provided for my mother at Paternoster House is excellent. The care provided is a complete package covering every aspect health, welfare and social care. We could not ask for more.
My mother is overall, in the best state of health and well-being that she has been for the last 2 years under the care provided by the social services.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.8 out of 5

It's a hard job looking after Gran but the team at Paternoster do a great job. They always have a smile on the face and respond with such patience. There is plenty going on to keep her amused and she is always keen to tell me about the lovely people who look after her.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   5 out of 5

The staff are very helpful and friendly. They always offer tea and biscuits when you arrive. If you require anything the staff always try and get it for you. Always lots of activities going on, which all the residents seem to enjoy and family are also welcome to join in.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   5 out of 5

As always, the staff are warm, friendly and most welcoming. Nothing is too much trouble and they always make sure you have a cup of tea regardless as to their present priorities.
They always spare you the time to answer any questions and pretty much have the answers there and then.
It is obvious from the eyes of a visitor/family member that they care unconditionally and have nothing but the best interests of all the residents. Paternoster House projects a safe, warm, clean, friendly and caring environment, ensuring the residents see it more as their own home in order for them to maintain their independence and dignity.
The facilities provided give the residents this sense of independence with regular activities, day trips and entertainment.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are always friendly and welcoming, they are always willing to help. Many activities are encouraged every day of the week, which is brilliant and also lovely to see the residents enjoying themselves or hearing all about what they have been doing when you go to visit. Clean, tidy, warm and friendly.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   5 out of 5

It is very good here. I am very happy. Staff are so good with me, which makes my wife less worried.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   5 out of 5

After arriving at Paternoster House in a very poorly way after losing her husband, she rapidly made good progress and is now back to her normal self and is very happy.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident for 1 year now and has improved so much during the time here. She has become much more confident and relaxed. She has a great rapport with all the staff and residents. The activities are a great addition and enjoyed by so many of the residents. I would defiantly recommend the home.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.9 out of 5

Dad enjoys it here. Lots of activities going on to participate in which also include me. Rooms kept nice, clean and tidy. Nice that the other residents talk to you too.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been a resident of Paternoster House for nearly two and a half years and during this time she has been cared for in a kind and dignified manner, in a secure and safe environment. Mum's health has not been good during this time, but the staff have helped bring her through some difficult times, promptly responding to the various challenges she has faced. We as a family are very grateful.

How likely would you be to recommend Paternoster House? Likely

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Average Rating:   4.1 out of 5

Our dad was treated with extreme care and they gave us our 'old dad' back within a couple of weeks, it was amazing to see him improving and something we never imagined was possible. He had been urgently admitted to a respite bed, unable to stand unaided and extremely frail - although his disabilities are obviously still there, he's a different man and we will never be able to thank the staff and volunteers enough. When the chance became available, we needed to move him closer to home, we can only hope his health continues in the same direction.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been a resident since September 2015. We have found the staff of the home very friendly and polite to all the family.
Maybe one thing of concern, difference of opinion within the nursing staff over dosage of paracetamol given to my mother. Otherwise mum is happy and well looked after.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.4 out of 5

Joy Warren, Home Manager at Paternoster House responded to this review on 12 Feb 2016:

I much appreciate you taking the time to submit this review and am glad that your Mum is happy and settled at Paternoster House. I am also pleased that I have been able to talk to you to clarify the apparent difference of opinion that had arisen regarding medication dosage and that your concern in this regard has now been resolved. Please do not hesitate to come and see me at any time, should you wish to discuss any aspect of your Mum's care.

Mum receives excellent care. All staff adapt quickly to her changing and deteriorating condition. The nursing staff communicate frequently with the family and the manager has been extremely helpful with advice and support. The nursing home is well rooted in the community with excellent volunteer support that adds to the welcoming and home like atmosphere. It's well supported by local GP's and pharmacies. Staff at every level contribute to mum's needs.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been living in Paternoster House since January 2015. I was very concerned about her moving into residential care but have been most impressed by the care given to her. The staff have shown themselves understanding of her needs and willing to do all they can to support her in practical matters and to respond to her feelings with sensitivity.

How likely would you be to recommend Paternoster House? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Joy

Joy Warren

Job Title: Home Manager

Joined: 2009

Description:

The residents at Paternoster House are cared for by a highly dedicated and professional team of approximately 50 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and Home Manager.

Joy Warren has been the Home Manager at Paternoster House since May 2009. She has over 40 years experience as a Registered Nurse having trained at Frenchay Hospital in Bristol and then undertaking 6 months Midwifery training at Southmead Hospital in Bristol.

After a period as Casualty Sister at the Victoria Hospital, Frome in Somerset, Joy moved to Cirencester where she worked for 15 years as Night Sister on the elderly care wards at Cirencester Hospital. Joy has always enjoyed working with older people and following a reform within the NHS she moved to join the Nursing Home Sector, initially as Head Nurse at Arle House in Cheltenham, the position then changing to Home Manager. Joy then transferred to manage Grevill House in Cheltenham prior to transferring to Paternoster House. During her time in Cheltenham Joy was highly involved in employee training throughout the county, in Shropshire and Milton Keynes for Coverage Care which was later to become The Orders of St John Care Trust.

As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Joy holds a Certificate in Management Studies and a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia leadership and palliative care. These ensure that all residents at Paternoster House receive the best care from the team.

Joy sets high standards of conduct and performance and expects all team members to operate in an ethical manner and comply with all statutory and regulatory requirements.

Joy is actively encouraging involvement with local communities and is proud of the standing the Home has within it and the supportive committed team of volunteers at Paternoster House.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Paternoster House