Paternoster House

Watermoor Road, Cirencester GL7 1JR
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9.7 55 Reviews
  • Paternoster House, Cirencester
Paternoster House offers up to 40 residents compassionate, individualised residential, nursing and respite care. The home is situated in a quiet area of Cirencester, a renowned Cotswold market town. The home has pretty, well-maintained gardens, is close to the church and pleasant parkland and within a short walking distance of the shops.

Cosy lounges are available to relax in, as is the secure garden on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

A dedicated Activities Coordinator organises a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1410 – £1480
  • Self-Funded Residential Dementia Care: £1480 – £1585
  • Self-Funded Nursing Care: £1823 – £1823
  • Self-Funded Nursing Dementia Care: £1823 – £1823
  • RESPITE Self-Funded Residential Care: £1474 – £1630
  • RESPITE Self-Funded Residential Dementia Care: £1630 – £1745
  • RESPITE Self-Funded Nursing Care: £1998 – £1998
  • RESPITE Self-Funded Nursing Dementia Care: £1998 – £1998

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Paternoster House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lindsey Worthy (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

Paternoster House Reviews (55)

Total of 55, showing 41-55
9.7

Paternoster House has a Review Score of 9.7 (9.698) out of 10, based on 16 reviews in the last 2 years. Over all time Paternoster House has 55 reviews.

Overall Experience

  • 44
  • 11
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Date Published

55
5
13
16
39

Review from Beverley R (Daughter of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like all the staff and nursing staff who looked after my mum while she was with you all your care and understanding was second to none. There was a warm and friendly atmosphere all the time everybody made the family so welcome.
In our hour of need, all the staff throughout the night were fantastic.
My mum didn't want to go in a home but you all made it such an easy transition even at the end my mum was treated with dignity and respect so thank you.

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Review from Richard W (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother at Paternoster House is excellent. The care provided is a complete package covering every aspect health, welfare and social care. We could not ask for more.
My mother is overall, in the best state of health and well-being that she has been for the last 2 years under
the care provided by the social services.

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Review from Tom W (Grandson of Resident) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a hard job looking after Gran but the team at Paternoster do a great job. They always have a smile on the face and respond with such patience. There is plenty going on to keep her amused and she is always keen to tell me about the lovely people who look after her.

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Review from Jeanne W (Mother-in-law of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and friendly. They always offer tea and biscuits when you arrive. If you require anything the staff always try and get it for you. Always lots of activities going on, which all the residents seem to enjoy and family are also welcome to join in.

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Review from Nick S (Son of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, the staff are warm, friendly and most welcoming. Nothing is too much trouble and they always make sure you have a cup of tea regardless as to their present priorities.
They always spare you the time to answer any questions and pretty much have the answers there and then.
It is obvious
from the eyes of a visitor/family member that they care unconditionally and have nothing but the best interests of all the residents. Paternoster House projects a safe, warm, clean, friendly and caring environment, ensuring the residents see it more as their own home in order for them to maintain their independence and dignity.
The facilities provided give the residents this sense of independence with regular activities, day trips and entertainment.

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Review from Tara S (Daughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and welcoming, they are always willing to help. Many activities are encouraged every day of the week, which is brilliant and also lovely to see the residents enjoying themselves or hearing all about what they have been doing when you go to visit. Clean, tidy, warm and friendly.

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Review from John M (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very good here. I am very happy. Staff are so good with me, which makes my wife less worried.

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Review from Jane P (Sister-in-law of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After arriving at Paternoster House in a very poorly way after losing her husband, she rapidly made good progress and is now back to her normal self and is very happy.

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Review from Pauline M (Daughter of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 1 year now and has improved so much during the time here. She has become much more confident and relaxed. She has a great rapport with all the staff and residents. The activities are a great addition and enjoyed by so many of the residents. I would defiantly recommend
the home.

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Review from Rosemary G (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad enjoys it here. Lots of activities going on to participate in which also include me. Rooms kept nice, clean and tidy. Nice that the other residents talk to you too.

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Review from Malcolm B (Son of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Paternoster House for nearly two and a half years and during this time she has been cared for in a kind and dignified manner, in a secure and safe environment. Mum's health has not been good during this time, but the staff have helped bring her through some difficult times,
promptly responding to the various challenges she has faced. We as a family are very grateful.

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Review from Debs (Daughter of Resident) published on 5 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was treated with extreme care and they gave us our 'old dad' back within a couple of weeks, it was amazing to see him improving and something we never imagined was possible. He had been urgently admitted to a respite bed, unable to stand unaided and extremely frail - although his disabilities
are obviously still there, he's a different man and we will never be able to thank the staff and volunteers enough. When the chance became available, we needed to move him closer to home, we can only hope his health continues in the same direction.

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Review from R P (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since September 2015. We have found the staff of the home very friendly and polite to all the family.
Maybe one thing of concern, difference of opinion within the nursing staff over dosage of paracetamol given to my mother. Otherwise mum is happy and well looked after.

Reply from Joy Warren, Home Manager at Paternoster House

I much appreciate you taking the time to submit this review and am glad that your Mum is happy and settled at Paternoster House. I am also pleased that I have been able to talk to you to clarify the apparent difference of opinion that had arisen regarding medication dosage and that your concern in this regard has now been resolved. Please do not hesitate to come and see me at any time, should you wish to discuss any aspect of your Mum's care.

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Review from Anne B (Daughter of Resident) published on 13 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care. All staff adapt quickly to her changing and deteriorating condition. The nursing staff communicate frequently with the family and the manager has been extremely helpful with advice and support. The nursing home is well rooted in the community with excellent volunteer support
that adds to the welcoming and home like atmosphere. It's well supported by local GP's and pharmacies. Staff at every level contribute to mum's needs.

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Review from Elizabeth B (Daughter of Resident) published on 3 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Paternoster House since January 2015. I was very concerned about her moving into residential care but have been most impressed by the care given to her. The staff have shown themselves understanding of her needs and willing to do all they can to support her in practical
matters and to respond to her feelings with sensitivity.

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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Paternoster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Paternoster House is calculated as follows: ( (137 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 192 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paternoster House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (2)

Sharon

Sharon Dewsbury

Job Title: Activities Co-ordinator

Joined: 2013

Sharon has worked as the Activities Co-ordinator at Paternoster House since 2013 but has worked in the care industry for over 18 years.
Sharon has completed a level 3 qualification in dementia care and has completed her care certificate too. Sharon likes that every day at work is different, one day she could be organising a party, trips out or organising outdoor games the next she could be organising dementia friendly cinemas, entertainers or just arranging a varied programme of activities that are tailored to meet the residents’ interests and preferences.
Sharon’s fondest memory is when Paternoster House had two residents who turned 100, all the staff dressed in vintage clothes from a variety of era’s, and everyone enjoyed a brilliant party.
Outside of work Sharon loves taking her two terriers for a walk and socialising with friends and family.

Lindsey

Lindsey Worthy

Job Title: Home Manager

Joined: 2020

Lindsey is the Home Manager at Paternoster House, having taken on the role permanently in March 2025. She joined the Trust in August 2020 after relocating from Devon, where she previously ran her own catering business for 10 years.


Lindsey began her OSJCT journey as a Bursar before moving to the eCare team as a Subject Matter Expert, supporting homes across divisions with the rollout of digital care planning. In 2024, she transitioned into the Trainee Home Manager role within the Oxford division, where she achieved her Level 5 qualification in Operations Management. During this time, she also supported the reopening of the day centre at Lake House in Adderbury, which had been closed since the pandemic. Lindsey is currently working towards her Level 7 Senior Leader qualification.


Lindsey finds the most rewarding part of her role is helping residents maintain their independence. She is proud to be part of a team at Paternoster that truly feels like family.


In her spare time, Lindsey enjoys travelling, gardening, and spending time with her family.

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