Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL
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9.5 112 Reviews
  • Grevill House and Ashley Intermediate Care Centre, Cheltenham
Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings.

On-site is The Ashley Intermediate Care Centre which provides rehabilitation and enablement for up to 15 people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Cosy lounges, a bright dining room and spacious gardens are the perfect places to relax or socialise with family and friends. Residents are safe in the knowledge that their dedicated, professionally trained team are on hand around-the-clock to give high-quality care and support required enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give an opportunity to try something new. They make sure everyone is able to enjoy themselves to the fullest from large-scale group activities and events, like the summer fun day, to arts and crafts, doing a jigsaw, gardening or simply reading a book. Visits from outside entertainers happen regularly. The home has access to a minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1345 – £1460
  • Self-Funded Residential Dementia Care: £1480 – £1570
  • Self-Funded Nursing Care: £1783 – £1783
  • Self-Funded Nursing Dementia Care: £1783 – £1783
  • RESPITE Self-Funded Residential Care: £1480 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1625 – £1725
  • RESPITE Self-Funded Nursing Care: £1958 – £1958
  • RESPITE Self-Funded Nursing Dementia Care: £1958 – £1958

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Grevill House and Ashley Intermediate Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Wioletta Meler (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

Grevill House and Ashley Intermediate Care Centre Reviews (112)

Total of 112, showing 1-20
9.5

Grevill House and Ashley Intermediate Care Centre has a Review Score of 9.5 (9.541) out of 10, based on 34 reviews in the last 2 years. Over all time Grevill House and Ashley Intermediate Care Centre has 112 reviews.

Overall Experience

  • 84
  • 26
  • 0
  • 0
  • 2

Date Published

112
9
20
34
78

Review from Gwyneth S (Daughter of Resident) published on 22 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Grevill House for 9 months, during which time her health deteriorated and she passed away. All the staff went above and beyond with her care. They were particularly helpful with my father who found the situtation very difficult and supported him. Thank you for everything.


Gwyn Southgate

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

We are so sorry for your loss, we loved caring for your mother during the time she was with us. We appreciate you taking the time to write us a review and provide us with such lovely feedback. Our team will be so thrilled to read how highly you thought of us and that we went above and beyond. This is the mantra we strive to deliver, so thank you once again.

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Review from L M (Daughter of Resident) published on 18 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring staff looked after my mother during her stay. Treated her with dignity and great care. Very grateful thanks to the whole team.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your kind words - our team will be so thrilled to read how highly you rate our home and the care we provide.

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Review from P T (Son of Resident) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother was excellent. I found the staff very caring and professional.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for your kind words about our home and team, we are so grateful.

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Review from Gloria S (Wife of Resident) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grevill House is a lovely care home always a delight to visit, your greeted with a lovely smile from the staff and they are always helpful.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for your really lovely review of our home and wonderful team, we really appreciate it.

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Review from H E (Husband of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a shortage of care staff at times which leads to frustration for the residents & also the visitors.


But the carers and nurses working at Grevill are excellent and genuinely care for the resident.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for leaving us a review of our home and team. We appreciate your feedback and will ensure this is actioned by management.

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Review from Diane W (Daughter of Resident) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum was supposed to stay in Grevill House six days respite, for a much needed break for my dad, but we had to take her out after 4 due her basic care needs not being met. Mum was only dressed one day and was left in bed all the time she was there other than when my sister and my self took her out, teeth
were not cleaned breakfast tray in her room at three in the afternoon. mum was only dressed once staff did not promote mums independence and even though she was only there for four days she came out worse than she went in making things even more difficult for my dad and the family. to look at this place is nice but that is all. This is a honest review of Grevill House.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

We appreciate you taking the time to share your experience, and we are sincerely sorry to hear of your concerns regarding your mother's care at Grevill House. This is not typical and we will investigate. In line with our Feedback and Complaints Procedure, should you wish to raise this matter as a formal complaint, you can do so by contacting the Trust's Feedback and Complaints Officer on 03304601707 or via email: complaints@osjct.co.uk .For more information about our Feedback and Complaints Procedure, please visit our website: https://www.osjct.co.uk/feedbackandcomplaints, If there is anything else we can do to assist, please do not hesitate to contact us.

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Review from S M (Daughter of Resident) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent the last six weeks in Ashley Intermediate Care Centre. The care by all the wonderful staff was excellent in every way. They treated my mother who has dementia with so much kindness and professionalism giving her time and patience even when she became agitated and anxious. They
always had a smile and took time to reassure & keep us the family involved and informed in what was a very stressful time. I could not fault Ashley Care Centre and am very grateful for their time & care. We wish all the carers the very best. Thank you!!

Reply from Helen Dearing, Regional Marketing Manager - Central at Grevill House and Ashley Intermediate Care Centre

Thank you for your lovely review of Ashley, it's so appreciated. The team will be so thrilled to read your feedback and well wishes. It was a pleasure caring for your mother for the last 6 weeks and getting to know her and your family.

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Review from Cheryl P (Daughter of Resident) published on 23 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was moved to Ashley House on Christmas Eve 2024 from Gloucester Royal Hospital, from the moment I made contact with the staff at Ashley House, I knew that my Dad was in safe hands.
I was always kept up to date with his condition and the medication he was taking.
Hospital transport was organised
for his many visits to hospital, being treated with compassion and dignity.
As a family we were always made to feel very welcome.
I can't thank the staff of Ashley Intermediate Care Centre enough for the care they gave my Dad, from the managers, nurses, carers, housekeepers and tea makers!
Thank you so much for all your kindness and hard work.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your lovely review of Ashley House, it's greatly appreciated. Our team will be so thrilled to read how highly you have rated the care and service we provide. It was a real pleasure caring for your dad.

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Review from Adrian M (Brother of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have written several times before about Grevill House where my twin brother is a long term resident, due to his complex health conditions.
I popped into see him this morning and it struck me that Grevill House stands out for one major reason; the outstanding quality of the staff.
Whenever I go into
the home it feels like I am visiting a much loved large family. I talk to everyone and am given such a warm welcome by all the staff including the carers, housekeepers, nurses, cooks, the manager and the handyman.
It means so much to me and the family that he is looked after by such lovely people.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for yet another truly fantastic review of our home, we are so grateful. It remains a pleasure caring for your twin brother and seeing his family visit. Our staff will be so chuffed to read how highly you rate them and the care we provide. Family is everything and we hope that comes across in the culture here at Grevill House. Very best wishes from us all.

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Review from Anne B (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a stroke, my husband came to Grevill House totally dependent on others for every aspect of his life. He could do nothing for himself. The care provided by the nursing staff and care assistants was exceptional. They were always cheerful and tried to engage with him in any way possible.
He was extremely well looked after and treated kindly and with compassion by all. I was always made to feel welcome and any request was acted upon immediately. I cannot speak highly enough of the care provided by Grevill House.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your very kind words about our home, the team and the care you received. It really does mean everything to us. It was a real pleasure caring for your husband. Very best wishes to you all.

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Review from K L (Son of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with dignity, respect and good humour. Staff were cheerful, caring and showed genuine interest in my mother, reassuring us that she was being taken care of and engaged with sensitivity as an individual person, not just a resident or patient.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your lovely review, we are very grateful. Person-centric care is at the heart of everything we do so we are really glad that this has come across. It was a real pleasure caring for your mother. Best wishes from everyone here at Grevill House.

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Review from Mary N (Son of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Grevill House and Ashley Intermediate Care Centre are really supportive of both my mother and my family. My mum can be and has challenging care needs but I found the team so patient despite difficulties with mum without complaining or becoming annoyed.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for leaving us such a lovely review, we are very grateful. We love caring for your mother. Wishing you all a Merry Christmas.

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Review from Denise W (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank Ashley House enough, the staff are amazing and great support from the manager and another lady.
Nothing was a trouble and I am a very protective daughter, a great place with great people.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for leaving us a review, we greatly appreciate it. The team at Ashley will be so pleased to read your positive words. Best wishes from everyone at Ashley House.

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Review from D F (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind to my mum who had dementia. They made sure she had her powder and lipstick on every day. They were also very supportive at Mum's end of life, laying her to rest with a posy of flowers. Thank you for everything.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

We are so sorry for your loss, from everyone here at Grevill House. It was an absolute pleasure caring for your mum and she will be greatly missed. If you are ever in the neighbourhood, please pop in, you and your family are always most welcome.

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Review from Lynne H (Wife of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at this home for 2 years. The care he has had has been exceptional. Nothing is too much trouble for the staff here. I have been with my husband for 44 years but have been married for 2 years. We got married in the home. The staff made it a wonderful day for us. A day I
will never forget. Thank you to the staff at Grevill House.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

It is most certainly our pleasure! We love having your husband reside with us and also getting to know you. What a day your wedding day was, we absolutely loved celebrating with you. Lots of love to you both from us all at Grevill House.

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Review from M A (Husband of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were extremely helpful. When asked for help and assistance, it was no trouble. My family cannot praise all staff enough for looking after my wife.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for leaving us a 5 star review, we really appreciate it. It's been a pleasure caring for your wife. our staff will be thrilled to read your feedback. Thank you!

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Review from T G (Wife of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the caring staff are wonderful. They made time to talk with me when I had questions. The admin, cleaning and nurses always managed to chat with me when I had concerns. My husband was always clean and comfy. He ate everything given to him. The area was always clean and tidy on the grounds lovely.
I wouldn't hesitate to recommend Ashley Intermediate Care Centre to anyone who asks. Thank you.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you for your lovely review, we are really grateful. All the staff will be so chuffed to read how highly you rate the care, cleanliness and friendliness of our home. If there is anything else we can do for your husband, please let us know.

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Review from R P (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff starting from management through to cleaning staff. Wonderful, helpful and fab.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your very kind words, we are so pleased.

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Review from A W (Wife of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Intermediate carers were so lovely to my late husband, nothing was too much trouble. They treated him with so much dignity as he suffered so much with vascular dementia and I wish there were more places like this.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your review, it was a pleasure caring for your late husband. He will be missed. We'd like to take the time to send you our condolences from everyone here at Ashley.

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Review from Gillian L (Friend of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend was a patient at Ashley Intermediate from June until August. The care he received from the staff was absolutely outstanding. Thank you for all you did. Amazing.

Reply from Helen Dearing, On behalf of the team at Grevill House and Ashley Intermediate Care Centre

Thank you so much for your kind words. The staff here at Ashley will be so thrilled to read this.

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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Grevill House and Ashley Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.541 for Grevill House and Ashley Intermediate Care Centre is calculated as follows: ( (284 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (18 Very Poors x 1) ) ÷ 386 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grevill House and Ashley Intermediate Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Suzi

Suzi Meler

Job Title: Home Manager

Joined: 2011

Suzi has worked for OSJCT since 2011, she has a wealth of experience including leading the Monkscroft team to achieve CQC Outstanding. In her previous role as Clinical Lead for the Gloucestershire region, she was instrumental in securing setting up and leading 5 Assessment Units across the region.


As the Home Manager, Suzi is committed to maintaining the highest standards of care, ensuring that each resident feels valued, safe, and comfortable within our community.


With a focus on continuous improvement, Suzi actively encourages open communication, actively listening to the concerns and suggestions of residents, families, and staff to enhance our care services further.

Katarzyna

Katarzyna Glowacka

Job Title: Deputy Manager

Joined: 2015

Katarzyna Glowacka (Kasia) is a dedicated and experienced nurse with a remarkable journey in the healthcare field. Kasia's nursing career began in 1995. In 2015 she began her career with the Orders of St John Care Trust, starting as a nurse at Bohanam House.


In 2020, Kasia's passion for nursing led her to Chestnut Court, where she took on the role of Senior Nurse in the Assessment Unit. In April 2023, she became an invaluable member of the Grevill House team where on September 18, Kasia was appointed as Deputy Manager.


As Deputy Manager, Kasia plays a pivotal role in the management of Grevill House, working closely with the Home Manager to ensure that the home operates in accordance with the policies and guidelines laid down by OSJCT. Additionally, she is the Lead Person for Infection Control at Grevill.


Outside of her rewarding career, Kasia is a loving mum of two sons and enjoys various hobbies, including travelling, sailing, capturing the beauty of nature through photography, attending live music concerts, and cherishing quality time with her family.

Frequently Asked Questions about Grevill House and Ashley Intermediate Care Centre

What types of Care is Grevill House and Ashley Intermediate Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grevill House and Ashley Intermediate Care Centre have?

There are 65 Single Rooms.

What are the Facilities & Services at Grevill House and Ashley Intermediate Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grevill House and Ashley Intermediate Care Centre to the centre of Cheltenham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grevill House and Ashley Intermediate Care Centre to verify any information. View our terms and conditions. Grevill House and Ashley Intermediate Care Centre has an Enhanced Service - more info.