Grevill House and Ashley Intermediate Care Centre

We come to visit our friend Margaret and she is so happy here. It's lovely to see her settled. She is, eating well, which she wasn't before. She is clean and cared for very well. The staff are always friendly and kind I would highly recommend it here.

My husband came to Ashley in April this year. He had had a below the knee amputation. The staff including carers, cleaning ladies the Dr's & nurses who attend the residents are very caring, Always going the extra mile to make sure everyone is comfortable. There is always a smile to greet you when you visit.

Since the company take over at Grevill House there have been a lot of improvements. Personally my father seem happier and more settled. There seems to be more staff, they also seem happier. The staff seem more attentive towards the residence. The cleanliness has also improved. I hope this continues to get better in future. The management team seem more motivated and driven.

I will reiterate that the majority of the staff are lovely, very caring and welcoming; they make you feel that the nursing home is a large family.

My mum has been at Windsor Street for over 7 years. She moved up to nursing 6 months ago. The staff/carers are very caring, gentle and kind and ensure all her needs are met. It is like a second family. I would recommend this home and I trust them with the care of my mum.

At a very traumatic time in my life I found the staff extremely professional and competent when looking after my husband with dementia after a stay in hospital. They were supportive to me when I was worried and upset by the situation. They were kind and understanding with my husband. I felt he was in very good care.

The care my mother in law receives is great, the staff are so lovely. Grevill House is well kept, very clean and tidy.

I can only praise the staff they were very attentive, anything I asked for they were there for me nothign seem to be to much to ask. Day and night staff were excellent for my needs. Cleanliness of room was also excellent, food was very good. Only thing wrong was physio they seemed to want me out as soon as I got there, helped for two weeks then nothing else for the last two weeks.

My husband was admitted here over 6 weeks ago. The overall experience regarding staff and hospitality has been excellent and I would definitley recommend them all! I can't thank them enough.

My mother was in Grevill House for 9 months, during which time her health deteriorated and she passed away. All the staff went above and beyond with her care. They were particularly helpful with my father who found the situtation very difficult and supported him. Thank you for everything.

Gwyn Southgate

Lovely caring staff looked after my mother during her stay. Treated her with dignity and great care. Very grateful thanks to the whole team.

The care for my mother was excellent. I found the staff very caring and professional.

Grevill House is a lovely care home always a delight to visit, your greeted with a lovely smile from the staff and they are always helpful.

There is a shortage of care staff at times which leads to frustration for the residents & also the visitors.

But the carers and nurses working at Grevill are excellent and genuinely care for the resident.

Mum was supposed to stay in Grevill House six days respite, for a much needed break for my dad, but we had to take her out after 4 due her basic care needs not being met. Mum was only dressed one day and was left in bed all the time she was there other than when my sister and my self took her out, teeth were not cleaned breakfast tray in her room at three in the afternoon. mum was only dressed once staff did not promote mums independence and even though she was only there for four days she came out worse than she went in making things even more difficult for my dad and the family. to look at this place is nice but that is all. This is a honest review of Grevill House.

My mother has just spent the last six weeks in Ashley Intermediate Care Centre. The care by all the wonderful staff was excellent in every way. They treated my mother who has dementia with so much kindness and professionalism giving her time and patience even when she became agitated and anxious. They always had a smile and took time to reassure & keep us the family involved and informed in what was a very stressful time. I could not fault Ashley Care Centre and am very grateful for their time & care. We wish all the carers the very best. Thank you!!

Thank you so much for all your kindness and hard work.

It means so much to me and the family that he is looked after by such lovely people.

After suffering a stroke, my husband came to Grevill House totally dependent on others for every aspect of his life. He could do nothing for himself. The care provided by the nursing staff and care assistants was exceptional. They were always cheerful and tried to engage with him in any way possible. He was extremely well looked after and treated kindly and with compassion by all. I was always made to feel welcome and any request was acted upon immediately. I cannot speak highly enough of the care provided by Grevill House.

Mum was treated with dignity, respect and good humour. Staff were cheerful, caring and showed genuine interest in my mother, reassuring us that she was being taken care of and engaged with sensitivity as an individual person, not just a resident or patient.