Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL
Review Us
9.5 116 Reviews
  • Grevill House and Ashley Intermediate Care Centre, Cheltenham
Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings.

On-site is The Ashley Intermediate Care Centre which provides rehabilitation and enablement for up to 15 people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Cosy lounges, a bright dining room and spacious gardens are the perfect places to relax or socialise with family and friends. Residents are safe in the knowledge that their dedicated, professionally trained team are on hand around-the-clock to give high-quality care and support required enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give an opportunity to try something new. They make sure everyone is able to enjoy themselves to the fullest from large-scale group activities and events, like the summer fun day, to arts and crafts, doing a jigsaw, gardening or simply reading a book. Visits from outside entertainers happen regularly. The home has access to a minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.
Show Grevill House and Ashley Intermediate Care Centre on the Map

Care Provided by Grevill House and Ashley Intermediate Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1345 – £1460
  • Self-Funded Residential Dementia Care: £1480 – £1570
  • Self-Funded Nursing Care: £1783 – £1783
  • Self-Funded Nursing Dementia Care: £1783 – £1783
  • RESPITE Self-Funded Residential Care: £1480 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1625 – £1725
  • RESPITE Self-Funded Nursing Care: £1958 – £1958
  • RESPITE Self-Funded Nursing Dementia Care: £1958 – £1958

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Grevill House and Ashley Intermediate Care Centre to find out the exact price for your requirements.

Contact Grevill House and Ashley Intermediate Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grevill House and Ashley Intermediate Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Wioletta Meler (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

Grevill House and Ashley Intermediate Care Centre Reviews (116)

9.5

Grevill House and Ashley Intermediate Care Centre has a Review Score of 9.5 (9.544) out of 10, based on 38 reviews in the last 2 years.
Over all time Grevill House and Ashley Intermediate Care Centre has 116 reviews.

Overall Experience
  • 87
  • 27
  • 0
  • 0
  • 2
Date Published
  • 116
  • 11
  • 19
  • 38
  • 78
Reviewer Connection to Grevill House and Ashley Intermediate Care Centre
  • 29
  • 27
  • 15
  • 14
  • 9
  • 7
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 116, showing 61-80
Review from L T (Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well organised workwise. Very helpful and want to please. 'Firm ways' to be sure of success. Needed patience for results.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Audrey J (Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have very little to say. Everything was excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret G (Respite Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we have received at Ashley is phenomenal like being a lovely family cheery words from morning to until night. What nice friends we have made and hope to stay in touch. There is such a fun-filled atmosphere enjoyed by us all. Congratulations to you all at Ashley and many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth (Daughter of Resident) published on 17 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most people only write a review once their relative has left the home but my mum has been resident since October 2017 and I hope she will be here for many more years. Her care in this home has been exceptional. All the residents in this home are known by their first name, their every need is catered
for, and the staff make the residents stay very personal as if they are inviting them into their home. The home is very clean and pleasant to visit. The residents are entertained and encouraged to join in the daily activities. There are also trips which help to trigger memories that the staff can share with the residents. The staff know all the resident's likes/dislikes, hobbies, talents, previous history and they encourage the residents to share and remember these. i.e. my Mum loved gardening and during the summer they encourage her to get out in the garden and help tend the flower beds (even though she can only hold the trowel). This is an exceptional caring home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely atmosphere, the staff and manager are very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila K (Resident) assisted by family/friend published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere here is great. Staff have been lovely - they take time to explain things, nothing's too much trouble.
I have felt safe here especially at night and staff check on you all the time.
It has been a nice calm and peaceful place to stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret L (Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not fault Ashley.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Resident) assisted by family/friend published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warmly welcomed. Staff caring and professional. Food is excellent but the choice appears limited. Received much needed support and care. Arrived in a wheelchair, now able to walk the corridor.
Restored my confidence after such a traumatic experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Respite Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my stay here to be most helpful to my recovery. Staff were most helpful and encouraging. I put my recovery down to this and attitude and to the pleasant atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David R (Resident) assisted by family/friend published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very welcoming facility with very comfortable individual rooms. The level of staff care provided by the trust is very high. The aim of the centre was to ensure that I could go home fully independent and both the therapy staff and care staff made this possible and encouraged me throughout to take a
full part in this process.
I am happy to recommend Ashley Intermediate Care Centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorna W (Daughter of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our opinion of Grevill house has not changed since our mother became a resident two and a half years ago. In fact, if we could give a higher rating - we would. The care she receives goes so far above and beyond what might be expected
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally H (Respite Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received excellent care from staff who were always patient and kind. The food was consistently good and plentiful. The bedroom was comfortable, as was the bed and there was plenty of wardrobe and cupboard space. Provision of a TV/radio was really valuable.
I have enjoyed my stay at Ashley Intermediate
Care Centre and really have mixed feelings about leaving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Wife of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband lived here for his last 14 months. The building is not new and is quite compact. We liked this as it made it feel like a home from home, not an institution. The staff treated him with respect, kindness and good humour. They kept him looking like 'himself' - a daily shave and fresh, clean
clothes. They offered him appetising meals. They kept him safe by gradually altering the level of care he required. They made his friends and family feel welcome and comfortable - and in those last few days, took extra care of him and all the family. We could not have asked for a more caring environment at a very distressing time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila H (Cousin of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashley House was an amazing place for my cousin to be taken to after being in hosptial. The care home manager and all the staff are amazing, nothing was too much trouble.
They were always so happy in their work and so kind to my cousin, she went home a completely new lady. I cannot recommend it more
highly. Excellent place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue P (Wife of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Grevill House are amazing, they are very friendly and helpful and always on hand to help and give you information about your family member. They have done an amazing job looking after my husband and I am extremely grateful for everything they have done. They are a credit to the nursing
profession and credit to Grevill House. The manager is very helpful and friendly, she is a credit to have. Thank you so much for everything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Freda R (Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone from the cleaners to the top helpers were so helpful and pleasant. The food is the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Florence M (Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone here has been wonderful, they have looked after me well and also the food has been cooked lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E M (Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R M (Respite Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Been lovely and I now feel ready to go home, thanks to the support of very supportive staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan J (Son of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
That Grevill House is a special place is apparent immediately on walking through its doors. The atmosphere is friendly and positive, the residents are clearly comfortable and feel at home, and the staff - from caterers and carers through to nurses and management - are committed and kind-hearted. The
end-of-life care my Mum received was truly excellent and I cannot thank Grevill House enough for that.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Grevill House and Ashley Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Grevill House and Ashley Intermediate Care Centre is calculated as follows: ( (311 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (18 Very Poors x 1) ) ÷ 432 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grevill House and Ashley Intermediate Care Centre is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (3)

Suzi

Suzi Meler

Job Title: Home Manager Joined: 2011

Suzi has worked for OSJCT since 2011, she has a wealth of experience including leading the Monkscroft team to achieve CQC Outstanding. In her previous role as Clinical Lead for the Gloucestershire region, she was instrumental in securing setting up and leading 5 Assessment Units across the region.


As the Home Manager, Suzi is committed to maintaining the highest standards of care, ensuring that each resident feels valued, safe, and comfortable within our community.


With a focus on continuous improvement, Suzi actively encourages open communication, actively listening to the concerns and suggestions of residents, families, and staff to enhance our care services further.

Katarzyna

Katarzyna Glowacka

Job Title: Deputy Manager Joined: 2015

Katarzyna Glowacka (Kasia) is a dedicated and experienced nurse with a remarkable journey in the healthcare field. Kasia's nursing career began in 1995. In 2015 she began her career with the Orders of St John Care Trust, starting as a nurse at Bohanam House.


In 2020, Kasia's passion for nursing led her to Chestnut Court, where she took on the role of Senior Nurse in the Assessment Unit. In April 2023, she became an invaluable member of the Grevill House team where on September 18, Kasia was appointed as Deputy Manager.


As Deputy Manager, Kasia plays a pivotal role in the management of Grevill House, working closely with the Home Manager to ensure that the home operates in accordance with the policies and guidelines laid down by OSJCT. Additionally, she is the Lead Person for Infection Control at Grevill.


Outside of her rewarding career, Kasia is a loving mum of two sons and enjoys various hobbies, including travelling, sailing, capturing the beauty of nature through photography, attending live music concerts, and cherishing quality time with her family.

Chrissie

Chrissie Silcock

Job Title: Activity Coordinator Joined: 2025

Chrissie joined the Trust in 2025 as an Activity Coordinator, having previously worked at Grevill/Ashley in 2020 following the passing of her husband. She was drawn to the activities role because of her passion for bringing people together and creating enjoyable, inclusive experiences that support wellbeing through social interaction.


She finds great personal satisfaction in seeing residents benefit from fun and meaningful activities, and is particularly interested in building stronger community connections and encouraging teamwork. Chrissie is excited to bring her energy, enthusiasm, and fresh ideas to the role, while developing her leadership, communication, and event-planning skills.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grevill House and Ashley Intermediate Care Centre to verify any information. View our terms and conditions. Grevill House and Ashley Intermediate Care Centre has an Enhanced Service - more info.