Grevill House and Ashley Intermediate Care Centre

279 London Road, Charlton Kings, Cheltenham GL52 6YL
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9.5 116 Reviews
  • Grevill House and Ashley Intermediate Care Centre, Cheltenham
Grevill House offers up to 50 residents compassionate, individualised residential, nursing and respite care. This warm and friendly home is located on the eastern edge of Cheltenham in the delightful village of Charlton Kings.

On-site is The Ashley Intermediate Care Centre which provides rehabilitation and enablement for up to 15 people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Cosy lounges, a bright dining room and spacious gardens are the perfect places to relax or socialise with family and friends. Residents are safe in the knowledge that their dedicated, professionally trained team are on hand around-the-clock to give high-quality care and support required enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give an opportunity to try something new. They make sure everyone is able to enjoy themselves to the fullest from large-scale group activities and events, like the summer fun day, to arts and crafts, doing a jigsaw, gardening or simply reading a book. Visits from outside entertainers happen regularly. The home has access to a minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.
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Care Provided by Grevill House and Ashley Intermediate Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1345 – £1460
  • Self-Funded Residential Dementia Care: £1480 – £1570
  • Self-Funded Nursing Care: £1783 – £1783
  • Self-Funded Nursing Dementia Care: £1783 – £1783
  • RESPITE Self-Funded Residential Care: £1480 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1625 – £1725
  • RESPITE Self-Funded Nursing Care: £1958 – £1958
  • RESPITE Self-Funded Nursing Dementia Care: £1958 – £1958

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Grevill House and Ashley Intermediate Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Wioletta Meler (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

Grevill House and Ashley Intermediate Care Centre Reviews (116)

9.5

Grevill House and Ashley Intermediate Care Centre has a Review Score of 9.5 (9.544) out of 10, based on 38 reviews in the last 2 years.
Over all time Grevill House and Ashley Intermediate Care Centre has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grevill House and Ashley Intermediate Care Centre
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Total of 116, showing 81-100
Review from A R (Wife of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent a short time at Grevill House after being in hospital for nine months with various medical problems.


He was well cared for, with respect by all the staff employed there. The staff were always happy to discuss any concerns you may have with regards to your relative.

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Review from Paul C (Husband of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent relaxed care home with wonderful management. All staff are kind, thoughtful and helpful.
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Review from Joyce S (Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think it's very good, they make meals and if you want anyone in the night you can get hold of someone.
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Review from Jean R (Respite Resident) assisted by family/friend published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay in Grevill House was very good. The manager was very good also, the staff was very kind and helpful. If you asked the staff for help they did it straight away. They were so excellent.
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Review from Reginald W (Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review pertains to Ashley House. In other words a rehabilitation centre and a highly professional organisation.
Everything is organised with that in mind. Helpers are kind but firm, pushing a bit more to get patients fit(ter).
Altogether a splendid facility.
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Review from Rosemary P (Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't believe that I had suffered a deep vein thrombosis and after three weeks at two hospitals, I am so grateful to have been transferred to Ashley House.
I have found Ashley House to be a wonderful facility. To have the privacy of a room and an ensuite bathroom provides comfort, peace and calm.
Having
an expert physiotherapist design and support me through an individually adjusted programme to achieve mobility and independence is brilliant.
When I was admitted I was given such a warm welcome, I immediately felt comfortable.
I have found all the staff to be extremely caring.
They are all so cheerful with ready smiles and delightful natures.
It is a bright and positive place to be.
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Review from Roy W (Husband of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home is of a high standard of efficient while being pleasant and caring to the residents. My wife was there for three years and I visited daily. The nursing staff always responded quickly to any concern I expressed. The other staff were always pleasant and helpful which made my visits a
pleasurable experience although the accommodation is basic it was adequate and one could add furnishings it one wished.
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Review from Ian R (Husband of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very relaxing, homely, peaceful. Everyone is nice. Staff are very helpful. Anything I ask for they help me with.
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Review from Martin S (Son of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 88-year-old father became a resident of Grevill House in May 2016. As soon as he entered the Care Home the relief and happiness returned to his demeanour and outlook. Whilst the home is well established and in need of some updating, the staff and facilities are outstanding. Never did we see a
staff member without a smile on their face. We were so relieved and assured that father received the finest care. When he passed away in July 2017 his final weeks of intensive care were exemplary.
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Review from Mike E (Partner of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not be bettered.
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Review from Antony M (Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Expecting the worst - my previous experience was terrible- this was quite the opposite and a pleasant surprise and a very pleasant experience.
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Review from C H (Partner of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a spell spent in hospital it was deemed my partner required care home nursing. How lucky she was in being accepted by Grevill House. The love and care she received could not, in my opinion, have been bettered. During our many visits, we always received a welcoming reception from management, nurses,
carers and others who contribute to the benefit of residents. May I on behalf of family and friends express our sincere thanks to one and all.
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Review from J F (Wife of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my husband is in bed mostly - the staff always seem pretty good at coming in regularly to turn him which I'm pleased about. Although my husband is unable to join in things, from what I've seen, the carers seem to go all out to make the most of special occasions eg. Birthdays, Halloween and Remembrance.
The only small complaint, the room could do with a freshen up but this is secondary to care, which is good.
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Review from Michelle M (Relative of Resident) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family were greeted with kindness and upmost respect at a very sad time as my husband's brother went there for end of life care, on his passing the staff on duty were fantastic, we are a large family and we were provided with refreshments all day from arriving at 9.30am until we left 10pm ish. Excellent
management and very caring staff who all looked very smart. When he did pass he was treated with upmost dignity, respect and care.
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Review from Susan M (Daughter of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased with the care at Grevill House. Staff are highly skilled, kind and nothing is too much trouble for them who are always warm and welcoming.
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Review from A O (Wife of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very welcoming and caring. It took a little while for them to deal with my husband as he cannot talk after a stroke, but soon with their sense of humour and 6th sense they managed. The room was spacious but intolerably hot this month. Very hard to get a really cold drink- however we cannot
fault the dedication and professionalism of all staff. Thank you for making my husband and myself feel at home.
Reply from Joe Caine, Home Manager, Grevill House at Grevill House and Ashley Intermediate Care Centre

Thank you for taking the time to send in a review of Grevill House. I am pleased that you were happy with the care and support we provided during his short stay with us. In terms of food and drink, I am sorry that this did not appear to meet your expectations. We do our best to cater for all tastes, taking account of dietary preferences and will always offer an alternative if desired, and it appeared that your husband had a good appetite and ate well. With regard to activities, our dedicated activities coordinator organises a full programme in consultation with residents, getting to know their preferences as they settle into the home over a period of time. I can, however, appreciate that sometimes it is not possible for individuals to take full advantage of this, particularly when with us for a relatively short time.

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Review from Malcolm B (Nephew of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty was taken into Grevill House, suffering from C.O.P.D, during the time she was there all of the staff were faultless, nothing was too much trouble for them. Also they were friendly and helpful towards me, answering any questions I had. All I can say is the staff are brilliant. You hear of bad
homes, but this is one of the best. They made a difficult time for me easy, as my aunty was my last relative,
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Review from Susan G (Resident) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay in Ashley House has been a real pleasure and therapy towards my recuperation. The management and staff have been wonderful in nursing and caring for me, beyond the call of duty and have helped me so much on my road to recovery. I cannot praise them enough. The joy having a very pleasant room
to myself has been a big part in my recovery also, sheer bliss after sharing a big ward!!
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Review from Frances G (Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and helpful environment, always treated with care and consideration.
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Review from Riccardo C (Son of Resident) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An incredible experience of excellent care and service. Amazed by the professionalism of all the staff and the tender care demonstrated during my father's stay before his passing. I was overwhelmed by the warmth and caring that staff showed my father and all our family. I have told friends and family
of the wonderful experience and would be happy to share details to anyone who wants to know about Grevill Care Home.
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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Grevill House and Ashley Intermediate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Grevill House and Ashley Intermediate Care Centre is calculated as follows: ( (311 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (18 Very Poors x 1) ) ÷ 432 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grevill House and Ashley Intermediate Care Centre is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Suzi

Suzi Meler

Job Title: Home Manager Joined: 2011

Suzi has worked for OSJCT since 2011, she has a wealth of experience including leading the Monkscroft team to achieve CQC Outstanding. In her previous role as Clinical Lead for the Gloucestershire region, she was instrumental in securing setting up and leading 5 Assessment Units across the region.


As the Home Manager, Suzi is committed to maintaining the highest standards of care, ensuring that each resident feels valued, safe, and comfortable within our community.


With a focus on continuous improvement, Suzi actively encourages open communication, actively listening to the concerns and suggestions of residents, families, and staff to enhance our care services further.

Katarzyna

Katarzyna Glowacka

Job Title: Deputy Manager Joined: 2015

Katarzyna Glowacka (Kasia) is a dedicated and experienced nurse with a remarkable journey in the healthcare field. Kasia's nursing career began in 1995. In 2015 she began her career with the Orders of St John Care Trust, starting as a nurse at Bohanam House.


In 2020, Kasia's passion for nursing led her to Chestnut Court, where she took on the role of Senior Nurse in the Assessment Unit. In April 2023, she became an invaluable member of the Grevill House team where on September 18, Kasia was appointed as Deputy Manager.


As Deputy Manager, Kasia plays a pivotal role in the management of Grevill House, working closely with the Home Manager to ensure that the home operates in accordance with the policies and guidelines laid down by OSJCT. Additionally, she is the Lead Person for Infection Control at Grevill.


Outside of her rewarding career, Kasia is a loving mum of two sons and enjoys various hobbies, including travelling, sailing, capturing the beauty of nature through photography, attending live music concerts, and cherishing quality time with her family.

Chrissie

Chrissie Silcock

Job Title: Activity Coordinator Joined: 2025

Chrissie joined the Trust in 2025 as an Activity Coordinator, having previously worked at Grevill/Ashley in 2020 following the passing of her husband. She was drawn to the activities role because of her passion for bringing people together and creating enjoyable, inclusive experiences that support wellbeing through social interaction.


She finds great personal satisfaction in seeing residents benefit from fun and meaningful activities, and is particularly interested in building stronger community connections and encouraging teamwork. Chrissie is excited to bring her energy, enthusiasm, and fresh ideas to the role, while developing her leadership, communication, and event-planning skills.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grevill House and Ashley Intermediate Care Centre to verify any information. View our terms and conditions. Grevill House and Ashley Intermediate Care Centre has an Enhanced Service - more info.