Henlow Court

Henlow Drive, Dursley GL11 4BE
Review Us
9.7 66 Reviews
  • Henlow Court, Dursley
Henlow Court offers dedicated, person-centred care to up to 40 residents in a convenient location, a short distance from the amenities and transport links of Dursley.

The specialist home environment has been designed specifically to enhance the quality of life of people living with dementia, and incorporates a number of features to promote reminiscence as therapy.

The home’s layout and decor have been chosen with your wellbeing and comfort in mind; cosy lounges are available to relax in, as is the secure, vibrant garden where you can take advantage of sunny days. Social activities take place daily for you to enjoy and if you’d like a little more privacy, your own spacious bed-sitting room offers a peaceful oasis.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest. Typical daily activities might include:

-Arts and Crafts
-Coffee Morning
- Trips out with the Trust minibus
-Exercise and wellness activities, for example Seated Yoga, Zumba
-Board game competitions and quizzes
-Music therapy sessions
-Gardening
-Communal Church services

Henlow Court has strong community links and enjoys frequent communication from local people.

Freshly prepared, delicious dishes are carefully balanced by their talented chef and the kitchen team to get the best nutritional value and take account of any individual dietary requirements or preferences.

Show Henlow Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1355 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1610
  • Self-Funded Nursing Care: £1821 – £1823
  • Self-Funded Nursing Dementia Care: £1823 – £1823
  • RESPITE Self-Funded Residential Care: £1485 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1770
  • RESPITE Self-Funded Nursing Care: £1998 – £1998
  • RESPITE Self-Funded Nursing Dementia Care: £1998 – £1998

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Henlow Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Cate Jones (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

Henlow Court Reviews (66)

Total of 66, showing 1-20
9.7

Henlow Court has a Review Score of 9.7 (9.692) out of 10, based on 11 reviews in the last 2 years. Over all time Henlow Court has 66 reviews.

Overall Experience

  • 48
  • 17
  • 1
  • 0
  • 0

Date Published

66
3
7
11
55

Review from L W (Daughter of Resident) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has dementia is being looked after extremely well at Henlow. She has settled in nicely & enjoys the food, activities & entertainment.I find the staff to be very kind, helpful & caring to mum & the family, nothing is too much trouble. This also goes to the manager who is very friendly &
supportive, all of this provides a very friendly & positive atmosphere for my mum & family alike.

Reply from Rhiannon Freeman-Gray, on behalf of the team at Henlow Court

Thank you so much for this fantastic review! It's brilliant to hear that your mum has settled in so well, and finds the atmosphere so positive and friendly. It's a pleasure to have her with us at Henlow and if there's ever anything more we can do for you or her, please just ask.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter-in-law of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team at Henlow Court have all been so caring and kind. I cannot fault them at all - such dedication to the needs of residents. My mother-in-law was here for 15 months. She was well looked after and happy - stimulated and included. Her medical needs were attended well too. We visited frequently,
as did her friends, and we were able to come and go any time. Thank you so much to all staff there.

Reply from Rhiannon Freeman-Gray, on behalf of the team at Henlow Court

Thanks so much for taking the time to write this fantastic review - it means so much to the whole team. It was a pleasure looking after your mother-in-law, and if there's ever anything more we can do for you or your family, please just ask.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann H (Wife of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff are carers to be very helpful, kind and caring, not just to the residents but to their family and friends as well. The same goes for the management, who have been very supportive. They have acted above and beyond and has been so appreciated. The friendly atmosphere and banter is great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F O (Sister of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is being looked after extremely well at Henlow Court. She settled in quickly. She enjoys the food, the company and the entertainment days. She is far calmer than I would have expected after going into full time care.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

It's a pleasure to have your sister with us here at Henlow Court, and we're delighted with how quickly she's settled here. Please don't hesitate to ask if there is anything else we can do to support her, or your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally W (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently arrived in Henlow. I am very impressed with the level of care. Always clean and tidy. Staff are ever so friendly and the residents are so happy. My mum has settled really fast and I am really pleased. Keep up the great work.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

We love that your mum has settled in so well with us here at Henlow Court. Thank you for your kind words about our home, and for taking the time to write us a review - we do appreciate it. Do let us know if we can do anything else to support you or your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol T (Daughter-in-law of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was moved to Henlow Court in February this year, as her previous home closed just after New Year. I would like to say that her personal care is second to none. She is always out of bed, washed and dressed, looking clean and tidy. Her room is spotless (previous care home, I have been
known to clean her room on more than one occasion!) as is the entire home. Just like to say the manager and her whole team are wonderful, they couldn't be beaten - amazing care and cleanliness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Friend of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited and as a relative, used 6 different residential/nursing establishments over the years, I am in a position to make comparisons. Henlow Court is welcoming, well run, shows key adaptability to very varied clients and has high hygiene standards. It is disgraceful that our society ignores
and devalues all that carers/care establishments offer and that healthcare has been separated from feeding, cleaning and comforting the elderly. Henlow's Garden Herbs and tame rabbit are brilliant.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

We appreciate your feedback, thank you, it will mean a lot to the team, who do work so hard. Thanks too for taking the time to write us a review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaint

Reply from Rowen Campbell, on behalf of the team at Henlow Court

Thank you for taking the time to submit a review of Henlow Court. Please do let us know if there is anything more we can do for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Giles C (Son of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orders of St John Care Trust Henlow Court took care of my mother for 18 months before she passed away this February. I can not speak more highly of the care my Mother received over this period from both the Nursing and the Care Team. Two members of the staff are passionate and knowledgeable care
experts. I have nothing but praise for the team and I knew Mum was in safe hands in very difficult circumstances. I shall miss my visits and the banter!

Reply from Rowen Campbell, on behalf of the team at Henlow Court

Thank you for your kind words, and for taking the time to write us a review. It was an honour to care for your mother and we are so sorry for your loss. She will be greatly missed by the team here. Do let us know if there is anything more we can do for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I P (Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the level of care.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

Thank you for your feedback - we appreciate it. It's great to have you with us and we are glad you are happy at Henlow Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K E (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is excellent. The room is not en-suite. The cooked food should be improved.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

Thank you for your feedback, and for taking the time to submit a review - we really appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Nephew of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been staying at Henlow for respite care. She is 93 years old of age. She is coming home today! This would have been impossible without the love and fantastic care she had while staying at Henlow Court. The staff have all been brilliant and friendly throughout the six months of her stay.
My only concern was the dim lighting on that bleak winter night when we first visited. As I write this all the ceilings and lighting are being replaced and so far looking great. Thank you, Henlow!

Reply from Helen Dearing, On behalf of the team at Henlow Court

That's great news! I will ensure the whole team at Henlow Court get to see your feedback, they will be very appreciative. We loved having your aunt stay with us and I'm so pleased to hear she enjoyed her time with us. She will be missed!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeffrey W (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The genuine care given to residents is outstanding. All staff, from management down, are fully engaged and it is clear that they really care for their resident. It also isn't just about the resident but also the wider family, who in the case of my father, is very important.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

Thank you for your kind words about the team here at Henlow Court. I'm so glad your father is happy with us. If there is anything else we can do for him or for you, please just let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tom B (Son of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mum so well. Mum's been ill in hospital prior to arriving at Henlow Court. I can't describe how well Mum's been looked after. Mum's quality of life has dramatically increased and staff are compassionate and caring. The staff have been a massive source for not just Mum
but also my dad and I. Mum's been treated with dignity and respect and lots of understanding. As a visitor, I'm always made to feel very welcome as are other friends and family.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

Thank you for writing us a review, and for your kind words - we appreciate you taking the time. I'm glad your mum is thriving with us. If there is anything more we can do for her, or for you, please just say the word.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, support and professional staff offer my mum amazing quality of life. There is a kindness and compassion in all they do, with the best interest of the people living at Henlow Court at the centre. The staff also offer fabulous support to family and friends that visit; there is always a warm
welcome and staff take the time to listen to any concerns or questions.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

We appreciate your kind words, thank you. I'm glad your mum is settled and happy with us. Please do let us know if there is anything more we can do for you or for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Son of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Rowen Campbell, on behalf of the team at Henlow Court

Thank you for submitting a review. The team does love to see the feedback so I'll be sure to share it with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I S (Brother of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henlow Court Care Home has an air of compassion, friendliness and happiness, a testament to the hard work and care provided by all members of staff. My sister could not have been in better hands. Thank you.

Reply from Freya Higgs, Marketing Administrator at Henlow Court

Thank you for leaving such a lovely review. I am happy to hear that you felt comforted by the level of care our team provided for your sister. I will pass this on to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Mother of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being that my daughter was only with you for a very short time, all your kindness was out of this world, a shame she was unable to be with you long. Being only 53 years old, she was full of fun and we know you really all would have loved her. Many thanks to you all, you're all wonderful, all take care
and safe, bless you all.

Reply from Freya Higgs, Marketing Administrator at Henlow Court

Thank you for taking the time to write such a lovely comment. I will pass this on to our team who will really appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Timothy W (Cousin of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to a care home. I asked if they would accept my cousin in for respite. I chose Henlow Court Care Home based on its reputation and local knowledge. I was not disappointed, this is an excellent care home. My cousin and myself were treated with respect and made to feel welcome at
all times. The staff were friendly and polite.
I know my cousin was very comfortable there. When the time comes I would be happy to spend time there myself. A lot of the staff knew my cousin.

Reply from Freya Higgs, Marketing Administrator at Henlow Court

Thanks for taking the time to write such a detailed review. I am glad to hear your cousin is feeling comfortable in the home and you both felt welcome. I will pass on your comments to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith A (Niece of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has now been at Henlow for 2/3 months. The atmosphere is so homely, and the staff are so friendly. They encourage my aunt to be involved in activities, and she is well looked after.

Reply from Freya Higgs, Marketing Administrator at Henlow Court

Thank you for your kind comment. I will pass on your review to the team. So glad your aunt is happy in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Henlow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Henlow Court is calculated as follows: ( (92 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henlow Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (8)

Meet the Team (1)

Sarah

Sarah Howse

Job Title: Home Manager

Joined: 2010

Sarah has worked in the care sector since 2010 when she joined the Trust as a carer in Stow-on-the-Wold, and also in Jubilee Lodge in Bourton on the Water. She then moved to Cheltenham and transferred to Windsor Street in 2013, where she was promoted to Night Care Leader. In 2018, Sarah was seconded to The Lakes, and returned to Windsor Street as Head of Dementia Care. She became Deputy Manager, and has now been promoted to Acting Home Manager at Henlow Court since February 2025.


Sarah enjoys the challenge of ensuring our residents live their lives as if they were at home, with dignity and respect and fulfilling their wishes. She enjoys knowing that, as an individual, she is doing some good for others to live their life to the fullest. Meeting new people, different people on a day to day basis. She prides herself on her caring nature, experience and communication skills, and is always looking to go above and beyond to help and support our residents and her colleagues.


Sarah holds a Level 2 and 3 in Health and Social care, Level 3 in Dementia Care, Level 5 and has completed the Well Led certificate.


Out of work, Sarah has a cat, and a grandson who takes a lot of her time going on trips and other places that interest him. She also enjoys reading crime books.

Frequently Asked Questions about Henlow Court

What types of Care is Henlow Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Henlow Court have?

There are 40 Single Rooms.

What are the Facilities & Services at Henlow Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Henlow Court to the centre of Dursley?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Henlow Court to verify any information. View our terms and conditions. Henlow Court has an Enhanced Service - more info.