Henlow Court

Henlow Drive, Dursley GL11 4BE

Henlow Court offers up to 40 residents compassionate, individualised residential, nursing and respite care. The home is situated in a quiet residential area in the town of Dursley and is within walking distance of the shops and amenities.

There is a bright, open entrance hall with its own seating areas, a sunny main lounge and award-winning gardens where you can find peace and quiet to relax with a book or a lively area to socialise with friends. Social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out. Henlow Court has strong community links and enjoys frequent visits from local people, popping in to chat about neighbourhood events.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Group: The Orders of St John Care Trust

Person in charge: Sian Sparrow (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 1

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on Henlow Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Henlow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Henlow Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Henlow Court is calculated as follows: ( (174 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 237 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.875 Points relating to the number of positive Reviews for Henlow Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Henlow Court has a Review Score of 9.6 (9.563) from 20 Reviews


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Henlow Court?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Henlow Court

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

Although this home isn't terribly smart and sparkling clean all the time, the people who work here are amazingly wonderful - much more important than how smart it looks. Everyone is so kind, respectful, genuine and caring. My family are very grateful to them all.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.4 out of 5

My husband was at Henlow Court for palliative care owing to a very aggressive brain tumour. I cannot stress how well he was looked after by all the staff, they were marvellous and treated him with extreme care and dignity, they could not do enough for him.
It was most definitely the best care home in the area. Many of his visitors were impressed and stated if it came to it, this is where they would want to be. My husband passed away mid-August.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   5 out of 5

My cousin is very happy and comfortable at Henlow where she has lived for 2 years. The staff and management are very kind and professional, and the food is generally good. We are extremely happy with the overall standards provided.

How likely would you be to recommend Henlow Court? Likely

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Average Rating:   3.6 out of 5

I have been visiting and volunteering for many years and always find the atmosphere warm and welcoming.
Attention to detail and diligent housekeeping where the large sitting rooms are tastefully decorated to reflect choices of an older generation.
Plenty of activities, outings and entertainment on offer include visitors and volunteers.
Occasional upsets are swiftly dealt with.
If I ever need care I hope there will be a space for me!

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.3 out of 5

I cannot praise Henlow Court enough. The care my mother received was exceptional. The staff were very caring and helpful at all times, and all tasks were completed with the dignity of my mother respected. It was always clean and fresh and the food was freshly cooked and of good quality. Nothing was too much trouble for the kitchen staff. If my father needed a care home placement I would like him to be in this home.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother-in-law has been in Henlow since early December after a fall at home.
She has been very happy at Henlow, filling her time with the many activities that are available and also the many things that are on offer.
We can see that she is being very well cared for in a very loving way.
Staff are always happy and we have found them all very friendly. There is always lots of fun in everything that goes on. It puts our minds at ease to know that all her needs are being looked after.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.8 out of 5

My 96-year-old mother moved into Henlow Court just before Christmas 2016 and because of the wonderful care and attention shown by all the staff, settled in very quickly. She has joined in all the activities and outings and has nothing but praise for everyone there and she loves the food.
We are happy to visit my mother as often as possible and she has other friends that visit her frequently.
We literally cannot fault Henlow Court in any way. The facilities, activities and level of care are second to none.
If mum's room was a little larger, it would be perfect.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.9 out of 5

I simply struggle to find adequate words to say how pleased I am with the care my mother receives here, it is exemplary.
The staff are kind and thoughtful. They not only look after my mother but myself and family when we visit. We all feel cared for.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.8 out of 5

Since I've lived in Henlow Court, I've had excellent treatment and I would recommend it to all my friends.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.8 out of 5

My experience of this home was good, on arrival I was met by friendly staff.
The experience was about me and not them, it did not matter that I was here for respite and not permanent residency.
I will be happy to recommend Henlow Court to others.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4 out of 5

My dad has recently gone into Henlow Court Dursley. He looks so well since being in there, always clean and happy. The care staff, every one of them we have met has been friendly, caring, helpful and pleasant and go beyond. They are amazing. The food is fantastic there and the place is always clean. It has been a very stressful time having to get Dad into care but Henlow and its staff have made it so welcoming and wonderful. We feel settled as Dad is happy. Thank you all the staff.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are friendly and welcoming to visitors and very caring towards residents.
The home is well run and has a nice environment.
Overall, I am very pleased I chose this home for my mother.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.8 out of 5

I have been visiting my elderly friend for over a year and noticed that their meals are home cooked and look tasty. The guests have a variety of activities and enjoy going out in the minibus to local garden retail outlets. They also have local entertainers visiting and those in wheelchairs get a walk into the garden. The carers are very friendly and mostly local so can relate to the guests memories to events they know, historical and up to date. The only concern I have noticed with my friend at Henlow Court is that she has a kermode table with wheels and a travellator for travelling to the loo but there is no space for visitors to sit apart from the bed.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.8 out of 5

The decision for my wife to go into full-time care was not an easy one, however, in August 2016 it was agreed she should go into Henlow Court. Since being there she has received excellent care. The staff are well trained and competent and always empathetic to her needs. The manager is always ready to discuss concerns that the family might have and take action should this be necessary.
The food is good and many activities take place. I live locally and visit often, so I get a realistic view of what happens throughout the days. Overall excellent.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.9 out of 5

The welcoming atmosphere and friendly staff make visiting a pleasure. The care my mother has received and the manner in which the staff assist her has been exemplary, ensuring she remains dignified. Questions are answered fully and without me feeling rushed, and offers of support are always given.
I know that mum is safe and well looked after. I would definitely recommend Henlow Court.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.8 out of 5

My late mother was a resident at Henlow Court Dursley and we as a family cannot praise the level of care enough. Lovely warm and comfortable rooms, great food, very clean and tidy and very kind staff who cannot do enough to help. Sadly Mothers stay was all to brief but we thoroughly recommend Henlow to anyone who has to find care for elderly relatives.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.9 out of 5

I would just like to take this opportunity to echo my sisters sentiments regarding the care mum received whilst in Henlow Court during the last few months of her life. I regularly traveled up to see her from Southampton and was always met with a welcome cup of tea and smile. Mum spoke fondly of the staff who cared for her and was enthusiastic about the events taking place regularly at the home. It makes things easier to bare knowing that during her last few months she was cared and looked after so well. And I left happy each time in the knowledge mum was ok. Thank you all so much it meant a lot.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   5 out of 5

Cannot express enough in words the amount of care and dedication my mother received while her stay at Henlow Court Dursley.
She loved all the staff that cared for her. She loved her last few months of her life in Henlow. My mother was always happy when we visited her and chatted about things that she had done. Myself and my two sisters would just like to say Thank you even though that will never be enough for how well you looked after mum. Will miss our visit to Henlow and chatting with the staff.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   5 out of 5

Sian Sparrow, Home Manager at Henlow Court responded to this review on 15 Jan 2016:

Thank you for taking the time to write such a lovely comment. I will share your kind words with the rest of my colleagues here at Henlow.

I will tell people about how nice the home is.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.4 out of 5

I think Henlow Court is an excellent home, all the staff are friendly and helpful. Their job must be very difficult sometimes but they always seem to be doing very well as far as I can see. Very professional, very caring. They work really hard to do their best for the residents. It's a lovely place, clean and tidy with lots of things going on for the residents and the food is very nice too.

How likely would you be to recommend Henlow Court? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

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Awards / Recognitions

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April 2017

February 2016

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Staff Profiles

Sian

Sian Sparrow

Job Title: Home Manager

Joined: 2008

Description:

The residents at Henlow Court are cared for by a highly dedicated and professional team of approximately 65 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and Home Manager.

Sian has been the Home Manager at Henlow Court since 2008 and was Deputy Nurse Manager for several years before that. She has over 30 year’s experience as a Registered Nurse, having trained at Gloucestershire Royal Hospital. She spent her early years gaining a wide experience in an acute setting, working on Medical, Surgical and Orthopaedic wards. She left the NHS to start a family in 1986 but returned to work soon afterwards, this time in the Nursing Home setting, working in the private sector. Sian has always kept up to date with any relevant training within the field of older people's care, including QCF level 4 in Health and Social Care Leadership and Management, Dementia Leadership and Mental Capacity professional leads. In 2017 Sian received a Long Service Award from the Trust for 25 years.

Sian is very passionate about the quality of care that the residents at Henlow Court receive.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Henlow Court