Henlow Court

Henlow Drive, Dursley GL11 4BE
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9.7 71 Reviews
  • Henlow Court, Dursley
Henlow Court is a welcoming care and nursing home in Dursley, providing compassionate residential, respite and nursing care for up to 40 residents.

Previously operated by The Order of St John’s Trust, the home is now part of the Agincare family, continuing its role as a valued local service supporting the community.

The home offers 24-hour, tailored care within a comfortable, homely environment. Residents are encouraged to personalise their surroundings, helping to create a space that feels familiar and their own.

Individual preferences are respected and new residents experience a smooth and reassuring transition into life at Henlow Court.
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Care Provided by Henlow Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • Self-Funded Nursing Care: £1500 – £1800
  • Self-Funded Nursing Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1800
The price(s) shown are provided by the care home. Contact Henlow Court for full pricing details and T&Cs.

Contact Henlow Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Henlow Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hazel Cayabas (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

Henlow Court Reviews (71)

9.7

Henlow Court has a Review Score of 9.7 (9.663) out of 10, based on 13 reviews in the last 2 years.
Over all time Henlow Court has 71 reviews.

Overall Experience
  • 53
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Date Published
  • 71
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Reviewer Connection to Henlow Court
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Total of 71, showing 61-71
Review from Ray S (Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of this home was good, on arrival I was met by friendly staff.
The experience was about me and not them, it did not matter that I was here for respite and not permanent residency.
I will be happy to recommend Henlow Court to others.
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Review from Jane L (Daughter of Resident) published on 3 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has recently gone into Henlow Court Dursley. He looks so well since being in there, always clean and happy. The care staff, every one of them we have met has been friendly, caring, helpful and pleasant and go beyond. They are amazing. The food is fantastic there and the place is always clean.
It has been a very stressful time having to get Dad into care but Henlow and its staff have made it so welcoming and wonderful. We feel settled as Dad is happy. Thank you all the staff.
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Review from Veronica H (Friend of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my elderly friend for over a year and noticed that their meals are home cooked and look tasty. The guests have a variety of activities and enjoy going out in the minibus to local garden retail outlets. They also have local entertainers visiting and those in wheelchairs get a walk
into the garden. The carers are very friendly and mostly local so can relate to the guests memories to events they know, historical and up to date. The only concern I have noticed with my friend at Henlow Court is that she has a kermode table with wheels and a travellator for travelling to the loo but there is no space for visitors to sit apart from the bed.
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Review from Anthea A (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and welcoming to visitors and very caring towards residents.
The home is well run and has a nice environment.
Overall, I am very pleased I chose this home for my mother.
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Review from Derek B (Husband of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision for my wife to go into full-time care was not an easy one, however, in August 2016 it was agreed she should go into Henlow Court. Since being there she has received excellent care. The staff are well trained and competent and always empathetic to her needs. The manager is always ready to
discuss concerns that the family might have and take action should this be necessary.
The food is good and many activities take place. I live locally and visit often, so I get a realistic view of what happens throughout the days. Overall excellent.
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Review from Suzanne B (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcoming atmosphere and friendly staff make visiting a pleasure. The care my mother has received and the manner in which the staff assist her has been exemplary, ensuring she remains dignified. Questions are answered fully and without me feeling rushed, and offers of support are always given.
I
know that mum is safe and well looked after. I would definitely recommend Henlow Court.
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Review from Tony N (Son of Resident) published on 22 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother was a resident at Henlow Court Dursley and we as a family cannot praise the level of care enough. Lovely warm and comfortable rooms, great food, very clean and tidy and very kind staff who cannot do enough to help. Sadly Mothers stay was all to brief but we thoroughly recommend Henlow
to anyone who has to find care for elderly relatives.
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Review from Paula L (Daughter of Resident) published on 21 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to take this opportunity to echo my sisters sentiments regarding the care mum received whilst in Henlow Court during the last few months of her life. I regularly traveled up to see her from Southampton and was always met with a welcome cup of tea and smile. Mum spoke fondly of the
staff who cared for her and was enthusiastic about the events taking place regularly at the home. It makes things easier to bare knowing that during her last few months she was cared and looked after so well. And I left happy each time in the knowledge mum was ok. Thank you all so much it meant a lot.
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Review from Shirley F (Daughter of Resident) published on 15 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot express enough in words the amount of care and dedication my mother received while her stay at Henlow Court Dursley.
She loved all the staff that cared for her. She loved her last few months of her life in Henlow. My mother was always happy when we visited her and chatted about things that she
had done. Myself and my two sisters would just like to say Thank you even though that will never be enough for how well you looked after mum. Will miss our visit to Henlow and chatting with the staff.
Reply from Sian Sparrow, Home Manager at Henlow CourtThank you for taking the time to write such a lovely comment. I will share your kind words with the rest of my colleagues here at Henlow.
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Review from Elsie S (Resident) published on 1 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I will tell people about how nice the home is.
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Review from Kate T (Daughter of Resident) published on 16 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Henlow Court is an excellent home, all the staff are friendly and helpful. Their job must be very difficult sometimes but they always seem to be doing very well as far as I can see. Very professional, very caring. They work really hard to do their best for the residents. It's a lovely place,
clean and tidy with lots of things going on for the residents and the food is very nice too.
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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Henlow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Henlow Court is calculated as follows: ( (129 Excellents x 5) + (25 Goods x 4) ) ÷ 154 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Henlow Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Howse

Job Title: Home Manager Joined: 2010

Sarah has worked in the care sector since 2010 when she joined the Trust as a carer in Stow-on-the-Wold, and also in Jubilee Lodge in Bourton on the Water. She then moved to Cheltenham and transferred to Windsor Street in 2013, where she was promoted to Night Care Leader. In 2018, Sarah was seconded to The Lakes, and returned to Windsor Street as Head of Dementia Care. She became Deputy Manager, and has now been promoted to Acting Home Manager at Henlow Court since February 2025.


Sarah enjoys the challenge of ensuring our residents live their lives as if they were at home, with dignity and respect and fulfilling their wishes. She enjoys knowing that, as an individual, she is doing some good for others to live their life to the fullest. Meeting new people, different people on a day to day basis. She prides herself on her caring nature, experience and communication skills, and is always looking to go above and beyond to help and support our residents and her colleagues.


Sarah holds a Level 2 and 3 in Health and Social care, Level 3 in Dementia Care, Level 5 and has completed the Well Led certificate.


Out of work, Sarah has a cat, and a grandson who takes a lot of her time going on trips and other places that interest him. She also enjoys reading crime books.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Henlow Court to verify any information. View our terms and conditions. Henlow Court has an Enhanced Service - more info.