Henlow Court

Henlow Drive, Dursley GL11 4BE
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9.7 66 Reviews
  • Henlow Court, Dursley
Henlow Court offers dedicated, person-centred care to up to 40 residents in a convenient location, a short distance from the amenities and transport links of Dursley.

The specialist home environment has been designed specifically to enhance the quality of life of people living with dementia, and incorporates a number of features to promote reminiscence as therapy.

The home’s layout and decor have been chosen with your wellbeing and comfort in mind; cosy lounges are available to relax in, as is the secure, vibrant garden where you can take advantage of sunny days. Social activities take place daily for you to enjoy and if you’d like a little more privacy, your own spacious bed-sitting room offers a peaceful oasis.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest. Typical daily activities might include:

-Arts and Crafts
-Coffee Morning
- Trips out with the Trust minibus
-Exercise and wellness activities, for example Seated Yoga, Zumba
-Board game competitions and quizzes
-Music therapy sessions
-Gardening
-Communal Church services

Henlow Court has strong community links and enjoys frequent communication from local people.

Freshly prepared, delicious dishes are carefully balanced by their talented chef and the kitchen team to get the best nutritional value and take account of any individual dietary requirements or preferences.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1355 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1610
  • Self-Funded Nursing Care: £1821 – £1823
  • Self-Funded Nursing Dementia Care: £1823 – £1823
  • RESPITE Self-Funded Residential Care: £1485 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1770
  • RESPITE Self-Funded Nursing Care: £1998 – £1998
  • RESPITE Self-Funded Nursing Dementia Care: £1998 – £1998

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Henlow Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Cate Jones (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

Henlow Court Reviews (66)

Total of 66, showing 61-66
9.7

Henlow Court has a Review Score of 9.7 (9.692) out of 10, based on 11 reviews in the last 2 years. Over all time Henlow Court has 66 reviews.

Overall Experience

  • 48
  • 17
  • 1
  • 0
  • 0

Date Published

66
3
7
11
55

Review from Suzanne B (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcoming atmosphere and friendly staff make visiting a pleasure. The care my mother has received and the manner in which the staff assist her has been exemplary, ensuring she remains dignified. Questions are answered fully and without me feeling rushed, and offers of support are always given.
I
know that mum is safe and well looked after. I would definitely recommend Henlow Court.

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Review from Tony N (Son of Resident) published on 22 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a resident at Henlow Court Dursley and we as a family cannot praise the level of care enough. Lovely warm and comfortable rooms, great food, very clean and tidy and very kind staff who cannot do enough to help. Sadly Mothers stay was all to brief but we thoroughly recommend Henlow
to anyone who has to find care for elderly relatives.

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Review from Paula L (Daughter of Resident) published on 21 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to take this opportunity to echo my sisters sentiments regarding the care mum received whilst in Henlow Court during the last few months of her life. I regularly traveled up to see her from Southampton and was always met with a welcome cup of tea and smile. Mum spoke fondly of the
staff who cared for her and was enthusiastic about the events taking place regularly at the home. It makes things easier to bare knowing that during her last few months she was cared and looked after so well. And I left happy each time in the knowledge mum was ok. Thank you all so much it meant a lot.

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Review from Shirley F (Daughter of Resident) published on 15 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot express enough in words the amount of care and dedication my mother received while her stay at Henlow Court Dursley.
She loved all the staff that cared for her. She loved her last few months of her life in Henlow. My mother was always happy when we visited her and chatted about things that she
had done. Myself and my two sisters would just like to say Thank you even though that will never be enough for how well you looked after mum. Will miss our visit to Henlow and chatting with the staff.

Reply from Sian Sparrow, Home Manager at Henlow Court

Thank you for taking the time to write such a lovely comment. I will share your kind words with the rest of my colleagues here at Henlow.

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Review from Elsie S (Resident) published on 1 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I will tell people about how nice the home is.

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Review from Kate T (Daughter of Resident) published on 16 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Henlow Court is an excellent home, all the staff are friendly and helpful. Their job must be very difficult sometimes but they always seem to be doing very well as far as I can see. Very professional, very caring. They work really hard to do their best for the residents. It's a lovely place,
clean and tidy with lots of things going on for the residents and the food is very nice too.

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Henlow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Henlow Court is calculated as follows: ( (92 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henlow Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Sarah

Sarah Howse

Job Title: Home Manager

Joined: 2010

Sarah has worked in the care sector since 2010 when she joined the Trust as a carer in Stow-on-the-Wold, and also in Jubilee Lodge in Bourton on the Water. She then moved to Cheltenham and transferred to Windsor Street in 2013, where she was promoted to Night Care Leader. In 2018, Sarah was seconded to The Lakes, and returned to Windsor Street as Head of Dementia Care. She became Deputy Manager, and has now been promoted to Acting Home Manager at Henlow Court since February 2025.


Sarah enjoys the challenge of ensuring our residents live their lives as if they were at home, with dignity and respect and fulfilling their wishes. She enjoys knowing that, as an individual, she is doing some good for others to live their life to the fullest. Meeting new people, different people on a day to day basis. She prides herself on her caring nature, experience and communication skills, and is always looking to go above and beyond to help and support our residents and her colleagues.


Sarah holds a Level 2 and 3 in Health and Social care, Level 3 in Dementia Care, Level 5 and has completed the Well Led certificate.


Out of work, Sarah has a cat, and a grandson who takes a lot of her time going on trips and other places that interest him. She also enjoys reading crime books.

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