Henlow Court

Henlow Drive, Dursley GL11 4BE
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9.7 71 Reviews
  • Henlow Court, Dursley
Henlow Court is a welcoming care and nursing home in Dursley, providing compassionate residential, respite and nursing care for up to 40 residents.

Previously operated by The Order of St John’s Trust, the home is now part of the Agincare family, continuing its role as a valued local service supporting the community.

The home offers 24-hour, tailored care within a comfortable, homely environment. Residents are encouraged to personalise their surroundings, helping to create a space that feels familiar and their own.

Individual preferences are respected and new residents experience a smooth and reassuring transition into life at Henlow Court.
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Care Provided by Henlow Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • Self-Funded Nursing Care: £1500 – £1800
  • Self-Funded Nursing Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1800
The price(s) shown are provided by the care home. Contact Henlow Court for full pricing details and T&Cs.

Contact Henlow Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Henlow Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hazel Cayabas (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome at any time.

Parking

  • Free parking is available outside the home.

Henlow Court Reviews (71)

9.7

Henlow Court has a Review Score of 9.7 (9.663) out of 10, based on 13 reviews in the last 2 years.
Over all time Henlow Court has 71 reviews.

Overall Experience
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Reviewer Connection to Henlow Court
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Total of 71, showing 41-60
Review from Darrel B (Friend of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first step into the home, you get a warm welcome from either the manager or reception or even both. All the staff are very talkative and very friendly. The home is kept nice and clean. I can be in there for a couple of hours and always see cleaners around. They have some lovely gardens with
an avery, a summer house and a pond. Before Covid, they went out on day trips to the pub for a meal. All in all, it is a very lovely and caring home.
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Review from Rebecca C (Daughter of Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been brilliant during very trying times with Covid.
I feel my father is well cared for by committed staff.
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Review from P W (Son of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They've done great to keep out Covid-19 until recently.
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Review from R B (Son of Resident) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Father has been at Henlow Court for two weeks. The support from all the staff has been excellent. Very professional and understanding during a difficult time. Thank you so much.
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Review from Valerie M (Sister of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has only been in Henlow Court since October but I would like to thank the management and staff for their kindness, care and proficiency. Not only to my sister but to all the residents. My priority for my sister is knowing she is being well cared for and happy and in my opinion, she could not
be in a better place and I would not hesitate to recommend Henlow Court to anyone.
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Review from M H (Son of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has recently transferred from another care home, but she has settled in well. The staff could not have been more supportive and welcoming to see her through the transition from the care home.
She is encouraged to participate in day room activities. We are so pleased with the care and support given
to my mother. Thank you.
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Review from Clifford F (Brother of Resident) published on 26 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has moved to Henlow recently. I have to say; what an incredible place. In my view, the overall standard here is absolutely amazing. The manager and all the staff here are very committed to providing what can only be described as a very comfortable, homely, friendly, caring, safe, place for
the residents to live. The attention to detail here is second to none. The lengths these people go to for all the residents just shows through the whole of the staff that this is not just another job - THEY CARE, are a perfect team, and go above and beyond to make sure the residents are happy. With this situation, it is indeed a very difficult time and your ultimate aim is to find the place that you are confident will provide them with their every need. Well, I am 100% satisfied with Henlow Court. Indeed, if in the future I need help all I can hope is Henlow has a space. This is without doubt an amazing place.
Well done staff you are all stars. Thank you Henlow and all staff.
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Review from Amanda W (Wife of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband really enjoyed his stay at Henlow Court. The staff were friendly and caring. He particularly enjoyed the food which he said was wonderful.
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Review from P M (Relative of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother in Law became a resident for end of life care and has settled in extremely well, in fact, gaining a new higher energy level. The staff have been extremely kind and helpful in her transition from her own home to Henlow Court.
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Review from P E (Son of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived at Henlow aged 93 having been independent until then. She was a bit scared and thought she would have to "join in" and eat communally. The staff at Henlow listened to what we said, made her feel at home and she has greatly improved whilst under their care. She came in a wheelchair and now
she is taking off by herself with a walking frame!
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Review from Harry I (Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before moving to Henlow Court, I lived in a single storey barn conversion. I have lung disease M.S. and malignant cancer with very little mobility and unable to do anything for myself. It was as if I had outlived my usefulness. Since coming to Henlow Court its as if I have a new lease of life. All the
staff are so helpful and caring. I now have an electric wheelchair, once they have put me on it I can get around the home and socialise with other residents and join in the many activities they organise. They take residents out locally to places of interest. Also, many groups come in. There is a restful secret garden with fish and an Avery and a veg patch for residents. I can now play Scrabble, dominoes and Mah Jong and the card game frustration. To sum up, you could not wish for better care.
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Review from Ann B (Niece of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although this home isn't terribly smart and sparkling clean all the time, the people who work here are amazingly wonderful - much more important than how smart it looks. Everyone is so kind, respectful, genuine and caring. My family are very grateful to them all.
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Review from M S (Cousin of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin is very happy and comfortable at Henlow where she has lived for 2 years. The staff and management are very kind and professional, and the food is generally good. We are extremely happy with the overall standards provided.
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Review from Judith A (Wife of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at Henlow Court for palliative care owing to a very aggressive brain tumour. I cannot stress how well he was looked after by all the staff, they were marvellous and treated him with extreme care and dignity, they could not do enough for him.
It was most definitely the best care home
in the area. Many of his visitors were impressed and stated if it came to it, this is where they would want to be. My husband passed away mid-August.
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Review from Jennifer K (Friend of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting and volunteering for many years and always find the atmosphere warm and welcoming.
Attention to detail and diligent housekeeping where the large sitting rooms are tastefully decorated to reflect choices of an older generation.
Plenty of activities, outings and entertainment on
offer include visitors and volunteers.
Occasional upsets are swiftly dealt with.
If I ever need care I hope there will be a space for me!
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Review from J A (Daughter of Resident) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Henlow Court enough. The care my mother received was exceptional. The staff were very caring and helpful at all times, and all tasks were completed with the dignity of my mother respected. It was always clean and fresh and the food was freshly cooked and of good quality. Nothing was
too much trouble for the kitchen staff. If my father needed a care home placement I would like him to be in this home.
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Review from Angela C (Daughter-in-law of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Henlow since early December after a fall at home.
She has been very happy at Henlow, filling her time with the many activities that are available and also the many things that are on offer.
We can see that she is being very well cared for in a very loving way.
Staff are
always happy and we have found them all very friendly. There is always lots of fun in everything that goes on. It puts our minds at ease to know that all her needs are being looked after.
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Review from David C (Son of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96-year-old mother moved into Henlow Court just before Christmas 2016 and because of the wonderful care and attention shown by all the staff, settled in very quickly. She has joined in all the activities and outings and has nothing but praise for everyone there and she loves the food.
We are happy
to visit my mother as often as possible and she has other friends that visit her frequently.
We literally cannot fault Henlow Court in any way. The facilities, activities and level of care are second to none.
If mum's room was a little larger, it would be perfect.
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Review from G C (Son of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I simply struggle to find adequate words to say how pleased I am with the care my mother receives here, it is exemplary.
The staff are kind and thoughtful. They not only look after my mother but myself and family when we visit. We all feel cared for.
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Review from Margaret C (Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I've lived in Henlow Court, I've had excellent treatment and I would recommend it to all my friends.
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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Henlow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Henlow Court is calculated as follows: ( (129 Excellents x 5) + (25 Goods x 4) ) ÷ 154 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Henlow Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Howse

Job Title: Home Manager Joined: 2010

Sarah has worked in the care sector since 2010 when she joined the Trust as a carer in Stow-on-the-Wold, and also in Jubilee Lodge in Bourton on the Water. She then moved to Cheltenham and transferred to Windsor Street in 2013, where she was promoted to Night Care Leader. In 2018, Sarah was seconded to The Lakes, and returned to Windsor Street as Head of Dementia Care. She became Deputy Manager, and has now been promoted to Acting Home Manager at Henlow Court since February 2025.


Sarah enjoys the challenge of ensuring our residents live their lives as if they were at home, with dignity and respect and fulfilling their wishes. She enjoys knowing that, as an individual, she is doing some good for others to live their life to the fullest. Meeting new people, different people on a day to day basis. She prides herself on her caring nature, experience and communication skills, and is always looking to go above and beyond to help and support our residents and her colleagues.


Sarah holds a Level 2 and 3 in Health and Social care, Level 3 in Dementia Care, Level 5 and has completed the Well Led certificate.


Out of work, Sarah has a cat, and a grandson who takes a lot of her time going on trips and other places that interest him. She also enjoys reading crime books.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Henlow Court to verify any information. View our terms and conditions. Henlow Court has an Enhanced Service - more info.