The Lakes Care Centre

The care has been fantastic

I came... I saw... and I came back!! Which must prove you are doing something right. Have tried several competitors but you are the best, friendliness of staff and staff interaction are particular strong points.

I enjoy visiting The Lakes with my PAT dog. It is always clean and nicely presented. The staff are friendly and helpful, and the residents well looked after. The standards seem high there compared to others I have visited. Keep up the great work!

Mum has been at 'The Lakes' for almost 18 months now and has been treated with nothing but kindness and respect, as have I. The Care Team keep me well informed of any health issues my Mum may be experiencing. The home is comfortable, clean and well furnished and every care is taken to provide activities that appeal to all residents. Great care is taken to keep everyone healthy, happy and well. In the run up to Christmas a cheese and wine evening was laid on for residents and their relatives, at which the kitchen team excelled themselves by providing cheese and wine pairings with lots of beautifully presented nibbles for us all to enjoy. Musical entertainment was provided by the talented and versatile staff team. There was also a very well organised coach trip out for all residents and relatives to a local garden centre for lunch and then a tour round the lovely nearby villages, culminating in a drive through Cirencester to enjoy the Christmas lights which we all enjoyed.

Mum has been a resident at 'The Lakes' for over a year. Mum has settled there very well. The entertainment staff are excellent, especially Luigi/Paul, there are a lot of varied activities on offer. The staff are patient and do their best to find out what might interest the residents. The food is very good, Marie the chef make excellent cakes. The facilities are very good at 'The Lakes'.

I would like to commend 'The Lakes' for a fabulous Christmas Day experience. Wonderful as soon as my brother and I entered with Christmas reception drinks and tasty bites. The place was brightly decorated with Christmas trees and there was a happy buzz everywhere. The Christmas lunch of 3 courses and drink was delicious. A lovely fun party day.

All management and carers are very friendly and helpful and treat the residents with dignity. I always feel welcome when I come to spend time with my sister, and we enjoy a coffee and cake in the garden room.

I have sent a few of these forms, all completed in the same way. This is a repeat of my earlier, and my admiration and gratitude for this care home have not changed. I cannot fault it in any way. A very grateful relative.

On a practical level, everything is spotless, they take this very seriously. The garden is beautifully kept and the residents really enjoy it. They work very hard to have interesting things for the residents to do. Visiting is a pleasure not a chore.

My stepmother, Indy MBE has been looked after at The Lakes Care Centre for six years until her death. This last was handled very well. She died unexpectedly and peacefully at night at the home with the step granddaughter at her side. Throughout these years Indy, a very private woman, was treated with respect, with humour and care. Although suffering with severe memory loss she was able to do crosswords and play scrabble with the staff and other residents. I have no hesitation in recommending The Lakes Care Centre.

The care that has been extended to my father and all of his family during difficult times has been exceptional.

When I went to see my Mum today, she was having a bad day due to her dementia. She swore at me (unusual); didn't really know me, but had been asking the staff all morning for me. It was emotional for both her and me. I decided to leave, but two female care leads were concerned about me as well as my mother. They offered to go and see her. They told her I was waiting downstairs, and my mother instantly wanted to go out with me. They got her ready, put her in her wheelchair, and we were able to get in the car and go out together. The 360 care by the two staff was wonderful. Thank you.

I visit lots of care homes in my role as a licensed lay minister for the Church of England, and for the 8 months my mother has been here I have not been disappointed by the kindness, support and positive attitude of the staff. Also the food is great. Pretty garden which has really helped Mum get better. I am very grateful.

I couldn't be more grateful for the exceptional care my mother receives at this wonderful residential care home. From the moment she moved in, the warmth, professionalism, and genuine kindness of the entire team made all the difference. The environment is always clean, welcoming, full of life and homely. The staff go above and beyond every day, treating residents with the utmost respect, dignity, and compassion. It's comforting to know she's surrounded by people who truly care. The patience and warmth of all the staff means the world to my mother and it is comforting they always seem to find ways to brighten her day with thoughtful touches and conversation. There is a broad range of engaging activities, the meals are nutritious and tailored to individual needs, and the personal support is top-notch. Knowing she's in such capable hands gives me real peace of mind. I can't thank the team enough for creating such a safe, supportive, and happy environment for my mum. I highly recommend The Lakes to anyone looking for exceptional elderly care with a personal touch.

The Lakes Care Centre has been very welcoming to my father, a home from home. He settled in well with caring, supportive staff from all departments. It has an excellent activity calendar with a great team running it. All areas are kept clean and comfortable. My father enjoys the meals which are plentiful. I would definitely recommend The Lakes to stay.

I have nothing but praise to give to the staff and management of this care home - especially regarding the nature and conditions of its patrons. It must be a really difficult task. The home itself is beautifully decorated and kept spotless, the rooms are very nice. Relations between staff and visitors are extremely cordial- it is a real pleasure to visit. But at £7017 per month - it is very expensive.

Every member of the staff was supportive and appeared extremely happy to work there I wouldn't hesitate to request further respite care for my husband.

All the residents are treated as special individuals. Caring and support staff all know the residents and their needs. My wife has 24 hour care and is cared for with love. Her food is prepared individually for her and her eating is assisted. I am very satisfied and confident that she is very well cared for. It is easy to visit whenever I want.

The facilities in the home are good with regular organised activities, areas of quiet where you can sit, or lounges where you can be with others. Also, there are facilities where you can meet as larger family groups to celebrate birthdays etc. Overall, we are happy with the home and my father is settled, happy and well cared for.

Huge thanks to all the staff for their love and care for my mother. Your kindness, concern and fabulous support for all of us have been outstanding.