The Lakes Care Centre

Spine Road East, South Cerney, Cirencester GL7 5TL

The Lakes Care Centre, Cirencester, Gloucestershire
The Lakes Care Centre, Cirencester, Gloucestershire
The Lakes Care Centre, Cirencester, Gloucestershire

The Lakes Care Centre opened in March 2017 and offers residents a homely living environment which has been designed to enhance the quality of life for those living with dementia, as well as promote reminiscence therapy.

The home is located over two floors and offers personalised care to suit the needs of each resident, maximising wellbeing. A team of professional care workers are on hand to offer round-the-clock care and support to those who need it.

All residents have access to the home's living spaces, including a comfortable lounge, sitting room, kitchen and dining area.

Bedrooms are en-suite with some offering lake and garden views.

The Lakes Care Centre will offer a range of daily social activities, as well as a hairdressing salon, cinema, coffee shop and garden lounge.

Visitors always welcome.

Group: The Orders of St John Care Trust

Person in charge: Tanya Petty (Area Operations Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Own GP if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Lakes Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Lakes Care Centre has a Review Score of 9.6 (9.571)

The Review Score of 9.6 (maximum of 10) for The Lakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for The Lakes Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.79 for The Lakes Care Centre is calculated as follows: ( (95 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.781 Points relating to the number of positive Reviews for The Lakes Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12.8 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Lakes Care Centre?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Lakes Care Centre

  • Daughter of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

My Mum spent a week in The Lakes for respite. The centre is a lovely environment, very well laid out, equipped and furnished. The staff are very welcoming, pleasant and caring and, importantly, have time to chat to the residents. It is lovely that residents can walk in the gardens freely, with places to sit. I will have no hesitation in her returning for future respite care. The management were pleased to receive feedback and had already responded to a couple of more minor issues.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister was welcomed and encouraged to feel at home.
All staff have been kind and caring looking after each resident according to their needs.
My sister is in a good, safe and caring home.
I feel happy for her to be there.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my husband went into The Lakes in March, so far we have experienced exceptional care for him, plus help and assistance to myself in coming to terms with our change in circumstances.
The staff/carers show considerable care and dedication and treat him with extreme dignity.
He has a varied diet, all well prepared and freshly cooked. Relatives are able to help themselves to teas/coffee.
The home is very pleasant, the rooms are well laid out with all facilities on hand.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very impressed with the whole experience from when we first visited over a month ago when my mother moved into the centre. She has very much enjoyed her stay so far and is looking forward to extending her stay from respite care to full-time resident.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandmother has been really happy in this care home. It was her first experience of being in a care centre which she was a little apprehensive about. However, all the staff were really welcoming and reassuring which has really made her time in the centre an enjoyable one.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister has settled in here as a resident with advanced dementia. She appears to be very contented the times I have visited. She enjoys her meals and any other extras going. I personally find the staff very friendly and cooperative.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The house is an attractive new building - the interior is well designed with very wide, homely passages and light colourful sitting rooms, as well as comfortable bedrooms for each resident - these are ensuite and also with all necessary furnishings. The carers/nurses could not be more welcoming to visitors and attentive to the residents. The chef provides excellent home cooked meals and snacks.

It was hard to take my husband from home, but due to his age/dementia/mobility problems and lack of home carers, there was no option. However, it has proved a happy place with plenty of laughter - our children have visited and think it's amazing.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My granny has been very happy since arriving at The Lakes Care Centre and has made plenty of new friends.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a new care home which opened early March '17. My wife was one of the first residents. The home has a welcoming atmosphere. All the staff are very friendly and helpful. The design allows the residents to move about freely without being crowded. Corridors are wide, lounges comfortable. Individual rooms have en suite facilities with plenty of storage. The chef presents a varied and enjoyable menu. Snacks and drinks always available.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Good planning meetings prior to taking up a place at The Lakes. The building, furnishing and setting is beautiful. It's thought out carefully. Mum's bedroom is bright and welcoming, overlooking a landscaped garden.
The staff are very attentive and caring although they are all so new to this site. An excellent start to my mother's supported life.

How likely would you be to recommend The Lakes Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for The Lakes Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Amanda

Amanda Short

Job Title: Home Manger

Joined: 2018

Description:

I have worked in elderly care since 1987, from the young age of 17, but I have been a Care Home Manager for the past 12 years. Previous to that, have worked as a Residential Care Manager running two residential units, of which one was in Dementia care. I am a strong believer in leading by example, turning each challenge into a positive outcome and learning by the experience.

Our residents are the heart of everything that we do here at The Lakes, resulting in them thriving in an environment designed to stimulate and enrich their lives.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Lakes Care Centre