The Lakes Care Centre

Spine Road East, South Cerney, Cirencester GL7 5TL
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9.8 67 Reviews
  • The Lakes Care Centre, Cirencester
The Lakes Care Centre is a welcoming, all-inclusive care home set in a breath-taking location, surrounded by nature and scenic views. Residents enjoy bright, spacious interiors with views of landscaped gardens and the nearby Cotswold Water Park. The home provides compassionate, person-centred care for up to 64 residents, including residential, dementia, respite, and day care services.

At The Lakes Care Centre, every resident benefits from an all-inclusive package, ensuring peace of mind for both residents and their families, knowing all their needs are met.
This comprehensive package includes: personal care, luxurious en-suite bedrooms, access to a private dining room, a hairdresser/barber, a variety of engaging activities, regular outings, gym facilities (including all classes), a bistro, meals prepared by expert chefs, tasty snacks, unlimited drinks (including alcoholic), laundry services, chiropody, and newspapers/magazines.

There are comfortable lounges to unwind in, as well as secure terraces perfect for enjoying sunny days. Daily social activities are organised for entertainment. For those seeking more privacy, each spacious bed-sitting room comes with en-suite ‘wet room’ shower facilities, offering a tranquil retreat.

The Lakes Care Centre is nestled in an area of outstanding natural beauty, with access to nearby cafes, restaurants, and the renowned Cotswold Water Park, home to 180 lakes and a wide range of activities.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1485 – £1595
  • Self-Funded Residential Dementia Care: £1595 – £1680
  • RESPITE Self-Funded Residential Care: £1600 – £1720
  • RESPITE Self-Funded Residential Dementia Care: £1720 – £1810

Every resident at The Lakes Care Centre is provided with an all-inclusive package. This means residents and their loved ones can relax knowing that everything they need is taken care of.
The all-inclusive package includes: all personal care, luxury en-suite bedrooms, private dining room access, hairdressers/barbers, an exciting programme of activities, regular trips/excursions, gym (including all classes), bistro, delicious meals prepared by the home’s chefs, a range of delicious snacks, all drinks (including alcoholic), laundry, chiropody and newspapers/magazines.

These prices are only a guideline, please contact The Lakes Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Millar (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)
9.8

The Lakes Care Centre has a Review Score of 9.8 (9.813) out of 10, based on 13 reviews in the last 2 years.
Over all time The Lakes Care Centre has 67 reviews.

Overall Experience
  • 56
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Date Published
  • 67
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  • 13
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Reviewer Connection to The Lakes Care Centre
  • 24
  • 12
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Total of 67, showing 1-20
Review from C R (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that has been extended to my father and all of his family during difficult times has been exceptional.
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Review from A L (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I went to see my Mum today, she was having a bad day due to her dementia. She swore at me (unusual); didn't really know me, but had been asking the staff all morning for me. It was emotional for both her and me. I decided to leave, but two female care leads were concerned about me as well as my
mother. They offered to go and see her. They told her I was waiting downstairs, and my mother instantly wanted to go out with me. They got her ready, put her in her wheelchair, and we were able to get in the car and go out together. The 360 care by the two staff was wonderful. Thank you.
Reply from Nabeel Khuweis, Customer Services Manager at The Lakes Care Centre

Thank you for your review. It really means so much to the whole team to get such lovely feedback about our staff. If there's ever anything more we can do for you or her, please just ask!

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Review from Caroline L (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit lots of care homes in my role as a licensed lay minister for the Church of England, and for the 8 months my mother has been here I have not been disappointed by the kindness, support and positive attitude of the staff. Also the food is great. Pretty garden which has really helped Mum get better.
I am very grateful.
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Review from N B (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be more grateful for the exceptional care my mother receives at this wonderful residential care home. From the moment she moved in, the warmth, professionalism, and genuine kindness of the entire team made all the difference. The environment is always clean, welcoming, full of life and homely.
The staff go above and beyond every day, treating residents with the utmost respect, dignity, and compassion. It's comforting to know she's surrounded by people who truly care. The patience and warmth of all the staff means the world to my mother and it is comforting they always seem to find ways to brighten her day with thoughtful touches and conversation. There is a broad range of engaging activities, the meals are nutritious and tailored to individual needs, and the personal support is top-notch. Knowing she's in such capable hands gives me real peace of mind. I can't thank the team enough for creating such a safe, supportive, and happy environment for my mum. I highly recommend The Lakes to anyone looking for exceptional elderly care with a personal touch.
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Review from Marcia T (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Lakes Care Centre has been very welcoming to my father, a home from home. He settled in well with caring, supportive staff from all departments. It has an excellent activity calendar with a great team running it. All areas are kept clean and comfortable. My father enjoys the meals which are plentiful.
I would definitely recommend The Lakes to stay.
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Review from S W (Sister of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy living at The Lakes Care Centre. She gets all the care she needs, with empathy and allowing her to keep her dignity. She has, on many occasions, told me how lucky she is to live in such a lovely home.
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Review from C H (Husband of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise to give to the staff and management of this care home - especially regarding the nature and conditions of its patrons. It must be a really difficult task. The home itself is beautifully decorated and kept spotless, the rooms are very nice. Relations between staff and visitors
are extremely cordial- it is a real pleasure to visit. But at £7017 per month - it is very expensive.
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Review from K P (Wife of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank my husband's care team for making his week respite a good experience for him, which meant I could have a holiday break with peace of mind.
The care home is welcoming, light and beautifully furnished.
Every member of the staff was supportive and appeared extremely happy to work
there I wouldn't hesitate to request further respite care for my husband.
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Review from M K (Husband of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the residents are treated as special individuals. Caring and support staff all know the residents and their needs. My wife has 24 hour care and is cared for with love. Her food is prepared individually for her and her eating is assisted. I am very satisfied and confident that she is very well cared
for. It is easy to visit whenever I want.
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Review from J F (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived here for 2 years and we are very happy with the light, airy and pleasant environment of the households. It has good outside space both in the form of balconies, terraces and gardens, although more could be made of these spaces. We have been very happy with my father's care, the carers
and the support staff in the home. Whilst the main care teams have remained stable, there have been changes in management since he has been
a resident but hopefully it will now be a period of stability.
The facilities in the home are good with regular organised activities, areas of quiet where you can sit, or lounges where you can be with others. Also, there are facilities where you can meet as larger family groups to celebrate birthdays etc. Overall, we are happy with the home and my father is settled, happy and well cared for.
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Review from Susan C (Daughter of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Huge thanks to all the staff for their love and care for my mother. Your kindness, concern and fabulous support for all of us have been outstanding.
Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for your kind words and for taking the time to write us a review. We do appreciate it. If there is anything else we can do for your mother, please just let us know.

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Review from P H (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into The Lakes Care Centre in June for respite and then stayed as a permanent resident. He has really come out of himself since he has been here. It's lovely to see the staff (all) are lovely with him, very caring and always happy. I know that he is in the best place.
Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for your feedback. It's a pleasure to be caring for your dad, and to see the progress he's made since he joined us back in the summer. If there is anything more we can do for him (or for you) please don't hesitate to ask.

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Review from Karen C (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents became residents of The Lakes a couple of months ago.
They came for 4 weeks of respite care, with a view to them becoming permanent residents, which they are now. They are both very settled and happy. My mum desperately needed company and to socialise with others. She has made many friends
and joins in with all of the social activities. She now calls The Lakes her home and has told me how very happy she is and how all of the staff are wonderful. My dad is also settling, he just takes a bit longer to adjust. The staff are all wonderful, kind and caring. I feel very at home when I go to visit. The manager helped me every step of the way and gave great advice and support. She continues to support us and is always available if we need her. So too are all the office staff, so helpful, and friendly. The Lakes is a very cosy, warm and calm place and I love the small individual lounges and dining areas. I have peace of mind that my parents are happy, safe and very well cared for.
Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

We're so glad that your parents have settled into life at The Lakes. It's great to have them with us. Thank you for sharing your experience of our home, and for your feedback - I'm sure it will help others in a similar position to know that there is that support available.

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Review from R M (Friend of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been coming for several weeks. All the staff have been very kind and helpful, always willing to help you. Everywhere is clean and tidy.
Reply from Helen Dearing, On behalf of the team at The Lakes Care Centre

Thank you for your review of our care home, we really appreciate it. You're always welcome - we look forward to seeing you again soon!

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Review from R G (Son of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and the friendly staff and managers, all the people are always happy and pleased to see you and fun to chat with. Overall excellent.
Reply from Helen Dearing, On behalf of the team at The Lakes Care Centre

Thank you for your kind words; we're thrilled to hear that you are very pleased with the care we provide for your parent. Please let us know if there is anything else we can do for them. Many thanks!

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Review from P C (Daughter of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father settled in remarkably quickly, which I think is due to the skills of the happy team who work at The Lakes Care Centre. He is content and well cared for and particularly enjoys sitting in the grounds on a hot sunny day just enjoying the warmth, colour and peace of the garden area. When my father
lost his appetite, the chef ordered the foods that I thought he was most likely to eat. When he was ill, a variety of approaches were taken and he made a good recovery despite his advanced years. The clean laundry magically appears in his room and it is very rare for anything to be misplaced. It is reassuring to know that my father is at The Lakes, where I have every confidence that his opportunities will be maximised and problems minimised. For me, the home is a rare example of something good for my father despite his diagnosis.
Reply from Helen Dearing, On behalf of the team at The Lakes Care Centre

Thank you for taking the time to write this review, we greatly appreciate it. We love having your father here and he has settled in really well. I will certainly pass on your comments to the staff, especially the chef, he will be so happy to hear that he helped in your father's recovery. Please let us know if there is anything else we can do to make his stay with us as amazing as can be.

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Review from Bruce A (Son of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum lived at The Lakes Care Centre for almost 5 years and she was always treated with love and respect. The staff and volunteers really are such lovely special people. When she first moved there, we were worried that she would want to "go home" but the Lakes became her home very quickly, and she
was so happy there. She never had a bad word to say about the care, the staff, the food or the home itself. My brother and I were always treated with love and respect and care. The home seems to have a great relationship with the local GP surgery (and other services) and Mum received the best of care. The Lakes is a wonderful place.
Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for your kind words. We appreciate you taking the time to write us a review. It was an honour to care for your mum and we are glad she was happy with us. I will make sure the team sees your feedback as I know it will mean a lot to them.

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Review from Jane C (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Lakes Care Centre for 4 months now and it’s lovely to see how happy she is there. She enjoys the activities on offer, loves the food (I hear about every meal in detail) and finds all the staff so friendly and caring. When I visit, there’s always a lovely vibe and the staff are
cheerful and really welcoming. It’s such a relief to know my Mum is somewhere that she’s not only safe and cared for, but she’s enjoying her life again. I couldn’t ask for more.
Reply from Helen Dearing, On behalf of the team at The Lakes Care Centre

What a lovely review! We are so pleased to hear how happy your mum is here with us at The Lakes. I must say the food here is very good, so it's nice to hear your mum thinks the same. It's our pleasure to care for your mum - do let us know if there is anything we can do for her, or you.

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Review from P G (Son of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support Mum receives. We have been very impressed with the extra personal care provided by certain staff members. Knowing Mum is safe and looked after provides comfort for my sister and I. Thank you.
Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for sharing your experience of The Lakes - we do appreciate your feedback. I'm so glad your mum is supported and well-cared for and that we are able to offer comfort to your family. If you need anything else or have any questions, please don't hesitate to ask.

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Review from S M (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Lakes is a lovely comfortable environment with gardens for all the residents to enjoy. The atmosphere is homely and welcoming during the seven months mum has been a resident. We are confident that she is safe and very well cared for by the kind, cheerful and hardworking staff.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for The Lakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for The Lakes Care Centre is calculated as follows: ( (129 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lakes Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (6)

Fiona

Fiona Boxall

Job Title: Deputy Home Manager Joined: 2024

Fiona has been Deputy Manager at The Lakes Care Centre since February 2024. Prior to this, Fiona spent time nearly 5 years working as a Bursar at another OSJCT care home, Millbrook Lodge, in Brockworth.


“No two days are ever the same at The Lakes. I am very fortunate to have the opportunity to interact with our wonderful residents and their families” Fiona said.


When asked what her favourite memory was from her time at The Lakes, Fiona reflected on one of these many opportunities she had to interact with a resident and their loved one.


“The Lakes were taking part in a baking competition, and I was lucky enough to transport one of our keen baking residents and his family to the grand finale in Bath. This resident was from a farming background, and it was an absolute pleasure to see the look on his face as we drove around the countryside and told tales of his farming days.”


In her spare time away from The Lakes, Fiona enjoys travelling, trips to the movies and theatre, as well as spending as much time with her loving family as possible.

Nikkie

Nikkie Millar

Job Title: Home Manager Joined: 2018

Nikkie joined the Trust in 2018 at Jubilee Lodge as Head of Dementia Care before progressing to Head of Care and then Home Manager at Orchard House. After a short time away, she returned to the Trust in April 2024 as Home Manager at The Lakes.


She holds a range of qualifications, including NVQ Level 5, Level 3 Dementia Care and Level 3 Teaching Education, and is an experienced Moving and Handling Instructor of over 20 years. Nikkie is passionate about empowering colleagues, supporting professional growth, and ensuring the highest standards of care for residents.


Outside of work, Nikkie enjoys travelling to hot and sunny destinations, trying extreme sports and spending time with her family.

Lloyd

Lloyd King

Job Title: Bursar Joined: 2021

Lloyd joined the Trust in 2021. Originally from Australia, he moved to England in 2017 and managed pubs until the COVID pandemic, when he began working in care. He now brings together his background in hospitality and his knowledge of the care sector to his role as Bursar, where he enjoys supporting colleagues and welcoming the many people who visit The Lakes.


Outside of work, Lloyd enjoys spending time with his family and walking his 16-year-old Pug, Sasha.

Paul

Paul Lewis

Job Title: Activity Coordinator Joined: 2021

Paul joined the Trust in August 2021 as Activity Coordinator. Before this, he worked in telecommunications for most of his career until retiring. A talented musician, Paul is a member of a ukulele group that has performed in various care homes. Inspired by the opportunity to bring music and creativity into people’s lives, he came out of retirement to take on his role at OSJCT.


Paul is passionate about introducing music, the arts, animals, and outdoor activities into daily life at home. He believes these experiences bring great joy to residents and provide many well-being benefits.


Outside of work, Paul remains an active member of his ukulele band and continues to pursue his passion for music.

Benson (Ben)

Benson (Ben) Ngure

Job Title: Carer Joined: 2022

Benson joined the Trust in August 2022 as a Carer. Originally from Nigeria, he previously worked as a hairdresser, barber, and massage therapist, skills which reflect his love of interacting with people.


Since joining OSJCT, Ben has embraced his role in care and is keen to progress further, with plans to begin his NVQ Health and Social Care Level 3 qualification.


Outside of work, Ben is a passionate football fan and a dedicated supporter of Arsenal FC.

Marie

Marie Coxhead

Job Title: Chef Joined: 2022

Marie joined the Trust in 2022 as a Cook and was promoted to Chef in July 2024. She holds qualifications equivalent to NVQs in Catering and Supervising.


Marie is passionate about her role and enjoys planning and creating a varied range of seasonal dishes and classic favourites for residents, working closely with the team at The Lakes. She also particularly enjoys baking cakes.


Outside of work, Marie loves spending time with her dogs and grandchildren.

Frequently Asked Questions about The Lakes Care Centre

What types of Care is The Lakes Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Lakes Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at The Lakes Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lakes Care Centre to the centre of Cirencester?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lakes Care Centre to verify any information. View our terms and conditions. The Lakes Care Centre has an Enhanced Service - more info.