






The Lakes Care Centre is a welcoming, all-inclusive care home set in a breath-taking location, surrounded by nature and scenic views. Residents enjoy bright, spacious interiors with views of landscaped gardens and the nearby Cotswold Water Park. The home provides compassionate, person-centred care for up to 64 residents, including residential, dementia, respite, and day care services.
At The Lakes Care Centre, every resident benefits from an all-inclusive package, ensuring peace of...
Care Provided by The Lakes Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The all-inclusive package includes: all personal care, luxury en-suite bedrooms, private dining room access, hairdressers/barbers, an exciting programme of activities, regular trips/excursions, gym (including all classes), bistro, delicious meals prepared by the home’s chefs, a range of delicious snacks, all drinks (including alcoholic), laundry, chiropody and newspapers/magazines.
The price(s) shown are provided by the care home. Contact The Lakes Care Centre for full pricing details and T&Cs.
Contact The Lakes Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Millar(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- The Lakes is located near Cirencester, in the heart of the Cotswolds region. The home is situated in a lovely setting near the Cotswold Water Park, providing access to scenic walking routes around the lakes, woodlands and water-side trails — ideal for a relaxing stroll with a resident or family member. The home welcomes visits from relatives and friends. The ethos supports flexible visiting and visitors may join residents for meals if desired — letting the home know in advance is courteous. The home has got protected meal service times (when dining rooms are at their busiest) in order to maintain calm and dignity for residents. The option to book into the fine dining room for a private space or for a special occasion is also an option. Driving Instructions (from main roads) Here are suggested routes from major roads to help you reach the home: • From the A419 / Cirencester: • Travel into Cirencester and then take the A419 or local roads towards South Cerney. • From Cirencester follow signs to South Cerney, then proceed to Spine Road East (GL7 5TL). • From the A417 / Gloucester direction: • Use the A417 towards Cirencester, enter the town, then follow the route toward South Cerney and Spine Road East. • From the M4 / Swindon direction: • Come via the A419 from Swindon → Cirencester, then turn off toward South Cerney and follow Spine Road East. • Once on Spine Road East (GL7 5TL), you will find The Lakes on the left side of the road just after Lakes 86” or opposite the Devere Hotel.
Parking
- Visitors arriving by car should use the on-site parking/drop-off area at The Lakes Care Centre. If there is not an available spot or if in doubt come in the speak to the reception team that will also assist you to the resident’s lounge or the resident’s private room.
The Lakes Care Centre Reviews (76)
The Lakes Care Centre has a Review Score of 9.8 (9.755) out of 10, based on 19 reviews in the last 2 years.
Over all time The Lakes Care Centre has 76 reviews.
My dad came into The Lakes Care Centre in June for respite and then stayed as a permanent resident. He has really come out of himself since he has been here. It's lovely to see the staff (all) are lovely with him, very caring and always happy. I know that he is in the best place.
Thank you for your feedback. It's a pleasure to be caring for your dad, and to see the progress he's made since he joined us back in the summer. If there is anything more we can do for him (or for you) please don't hesitate to ask.
They came for 4 weeks of respite care, with a view to them becoming permanent residents, which they are now. They are both very settled and happy. My mum desperately needed company and to socialise with others. She has made many friends and joins in with all of the social activities. She now calls The Lakes her home and has told me how very happy she is and how all of the staff are wonderful. My dad is also settling, he just takes a bit longer to adjust. The staff are all wonderful, kind and caring. I feel very at home when I go to visit. The manager helped me every step of the way and gave great advice and support. She continues to support us and is always available if we need her. So too are all the office staff, so helpful, and friendly. The Lakes is a very cosy, warm and calm place and I love the small individual lounges and dining areas. I have peace of mind that my parents are happy, safe and very well cared for.
We're so glad that your parents have settled into life at The Lakes. It's great to have them with us. Thank you for sharing your experience of our home, and for your feedback - I'm sure it will help others in a similar position to know that there is that support available.
We have been coming for several weeks. All the staff have been very kind and helpful, always willing to help you. Everywhere is clean and tidy.
Thank you for your review of our care home, we really appreciate it. You're always welcome - we look forward to seeing you again soon!
I am very pleased with the care and the friendly staff and managers, all the people are always happy and pleased to see you and fun to chat with. Overall excellent.
Thank you for your kind words; we're thrilled to hear that you are very pleased with the care we provide for your parent. Please let us know if there is anything else we can do for them. Many thanks!
My father settled in remarkably quickly, which I think is due to the skills of the happy team who work at The Lakes Care Centre. He is content and well cared for and particularly enjoys sitting in the grounds on a hot sunny day just enjoying the warmth, colour and peace of the garden area. When my father lost his appetite, the chef ordered the foods that I thought he was most likely to eat. When he was ill, a variety of approaches were taken and he made a good recovery despite his advanced years. The clean laundry magically appears in his room and it is very rare for anything to be misplaced. It is reassuring to know that my father is at The Lakes, where I have every confidence that his opportunities will be maximised and problems minimised. For me, the home is a rare example of something good for my father despite his diagnosis.
Thank you for taking the time to write this review, we greatly appreciate it. We love having your father here and he has settled in really well. I will certainly pass on your comments to the staff, especially the chef, he will be so happy to hear that he helped in your father's recovery. Please let us know if there is anything else we can do to make his stay with us as amazing as can be.
Our Mum lived at The Lakes Care Centre for almost 5 years and she was always treated with love and respect. The staff and volunteers really are such lovely special people. When she first moved there, we were worried that she would want to "go home" but the Lakes became her home very quickly, and she was so happy there. She never had a bad word to say about the care, the staff, the food or the home itself. My brother and I were always treated with love and respect and care. The home seems to have a great relationship with the local GP surgery (and other services) and Mum received the best of care. The Lakes is a wonderful place.
Thank you for your kind words. We appreciate you taking the time to write us a review. It was an honour to care for your mum and we are glad she was happy with us. I will make sure the team sees your feedback as I know it will mean a lot to them.
My mum has been at The Lakes Care Centre for 4 months now and it’s lovely to see how happy she is there. She enjoys the activities on offer, loves the food (I hear about every meal in detail) and finds all the staff so friendly and caring. When I visit, there’s always a lovely vibe and the staff are cheerful and really welcoming. It’s such a relief to know my Mum is somewhere that she’s not only safe and cared for, but she’s enjoying her life again. I couldn’t ask for more.
What a lovely review! We are so pleased to hear how happy your mum is here with us at The Lakes. I must say the food here is very good, so it's nice to hear your mum thinks the same. It's our pleasure to care for your mum - do let us know if there is anything we can do for her, or you.
We are very happy with the care and support Mum receives. We have been very impressed with the extra personal care provided by certain staff members. Knowing Mum is safe and looked after provides comfort for my sister and I. Thank you.
Thank you for sharing your experience of The Lakes - we do appreciate your feedback. I'm so glad your mum is supported and well-cared for and that we are able to offer comfort to your family. If you need anything else or have any questions, please don't hesitate to ask.
The Lakes is a lovely comfortable environment with gardens for all the residents to enjoy. The atmosphere is homely and welcoming during the seven months mum has been a resident. We are confident that she is safe and very well cared for by the kind, cheerful and hardworking staff.
I am so grateful to be attending the Lakes care home. I am very well looked after by the caring staff. My room is comfortable, the food is very good and I have no worries. The only request would be to have more activities. I can't wait until my next stay at The Lakes. Thank you very much.
I have been very pleased with the support my wife has received and the help given by the carers.
The aim of my stay at The Lakes was to regain my confidence and independence after a traumatic stay in hospital. I was treated with respect as to my abilities. Being able to make my own tea or coffee was much appreciated as was having breakfast in bed, a luxury when you live alone. At the end of my stay, I had been able to get the rest I needed and was able to return home.
The staff at the Lakes care home are all so friendly, we are always greeted with a smile when we visit Dad. The care provided is excellent, it has been good for Dad to be looked after in a nice community environment. The food and drinks are very good, always a cup of tea when he needs one, lots of treats which he really likes. The facility is a lovely place, with lots of space for him to walk around. Dad is very happy here after being here 6 months, he is now settled and enjoying his time in care. Thanks to all the staff.
My mother-in-law has been a resident at The Lakes Care Centre for several years, from shortly after it opened. The outstanding modern design helps to create a light and airy feel. The staff are genuinely caring. The end result is that we are confident that we have made the right choice in The Lakes Care Centre and we are very appreciative of all the kindness that the staff show the residents.
The Trust have very recently put in place a root and branch review of the Lakes operation, driven in part by the concerns of residents' families. As a result, a new manager has been appointed and it is anticipated that this will vastly improve the morale of staff and thus the happiness of residents. It needs saying the staff are caring, diligent, and kind. The home is modern and clean, the food is good. As things open up post covid under new leadership I have great hopes for the future of The Lakes. Our mum is remarkably happy given such trying times.
Thank you for your review, we appreciate your feedback and have taken on board your comments. We look forward to moving ahead as Shelley the new Home Manager settles in. Families will have the opportunity to meet Shelley over the coming weeks.
Poorly led, poorly managed, and a shocking, extensive, catalogue of acknowledged failures in The Lakes' duty of care. We had no choice but to remove our Mum after just three weeks of what we expected would be a permanent residency. We raised numerous, valid concerns during this period as we tried desperately to avoid this action, but the many promised improvements and remedial actions by The Lakes management were never forthcoming. An official complaint has been raised with Head Office and a full investigation at the highest level has been carried out, bearing out our concerns. We sincerely hope the remedial actions promised by Head Office will have a beneficial and long-lasting effect and that other families will be spared the upset, stress, and anxiety we have been caused. Moving a loved one into a care home is never an easy decision, nor one taken lightly. Having to move your loved one out again is even harder and is still having repercussions today.
Our priority is to provide the best possible care to those who live with us. We regret that on this occasion, your experience fell short of our high standards. We take feedback very seriously and have clear procedures in place to put matters right. We have learned from your experience and our...
My elderly father-in-law very much enjoyed his respite stay at the Lakes. The staff were very attentive and kind. He praised the food very highly too. I wouldn’t hesitate to recommend this lovely care centre.
He greatly enjoyed his respite at The Lakes. He was extremely well cared for.
I have really enjoyed my time at The Lakes. Everyone has been very helpful, and I think that it is an excellent service. If in the future that I need extra support, I would be very happy to return.
We were in a very difficult position of suddenly having to move my mother from an unsuitable care home. The staff at The Lakes did everything possible to turn a very distressing situation into a positive experience. Our mother has been at The Lakes for 2-months, and I am so relieved. Her needs are fully understood and catered for. Her physical and mental health needs are well supported, and staff are always happy to answer any questions we have. She is encouraged to have as full a life as possible. The staff are lovely, not only to Mum but to myself and my sister too! Covid has made the separation hard, but regular phone calls and emails from staff, combined with photos, Sykpe calls and managed visits, mean we have been reassured about Mum's care and her life within the home. Covid has also meant I have had very few visits inside, but I look forward to becoming part of The Lakes and what appears to be a lovely community.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 April 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (1)
- 28 Jul 2026
Colleagues from The Lakes Care Centre have been out in the local community, volunteering their time to support the South Cotswold Food Bank with a donation collection at Tesco in...
- 05 Aug 2026Organiser: The Lakes Care Centre
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for The Lakes Care Centre.
Meet the Team (9)

Fiona has been Deputy Manager at The Lakes Care Centre since February 2024. Prior to this, Fiona spent time nearly 5 years working as a Bursar at another OSJCT care home, Millbrook Lodge, in Brockworth.
“No two days are ever the same at The Lakes. I am very fortunate to have the opportunity to interact with our wonderful residents and their families” Fiona said.
When asked what her favourite memory was from her time at The Lakes, Fiona reflected on one of these many opportunities she had to interact with a resident and their loved one.
“The Lakes were taking part in a baking competition, and I was lucky enough to transport one of our keen baking residents and his family to the grand finale in Bath. This resident was from a farming background, and it was an absolute pleasure to see the look on his face as we drove around the countryside and told tales of his farming days.”
In her spare time away from The Lakes, Fiona enjoys travelling, trips to the movies and theatre, as well as spending as much time with her loving family as possible.

Nikkie joined the Trust in 2018 at Jubilee Lodge as Head of Dementia Care before progressing to Head of Care and then Home Manager at Orchard House. After a short time away, she returned to the Trust in April 2024 as Home Manager at The Lakes.
She holds a range of qualifications, including NVQ Level 5, Level 3 Dementia Care and Level 3 Teaching Education, and is an experienced Moving and Handling Instructor of over 20 years. Nikkie is passionate about empowering colleagues, supporting professional growth, and ensuring the highest standards of care for residents.
Outside of work, Nikkie enjoys travelling to hot and sunny destinations, trying extreme sports and spending time with her family.

Lloyd joined the Trust in 2021. Originally from Australia, he moved to England in 2017 and managed pubs until the COVID pandemic, when he began working in care. He now brings together his background in hospitality and his knowledge of the care sector to his role as Bursar, where he enjoys supporting colleagues and welcoming the many people who visit The Lakes.
Outside of work, Lloyd enjoys spending time with his family and walking his 16-year-old Pug, Sasha.

Paul joined the Trust in August 2021 as Activity Coordinator. Before this, he worked in telecommunications for most of his career until retiring. A talented musician, Paul is a member of a ukulele group that has performed in various care homes. Inspired by the opportunity to bring music and creativity into people’s lives, he came out of retirement to take on his role at OSJCT.
Paul is passionate about introducing music, the arts, animals, and outdoor activities into daily life at home. He believes these experiences bring great joy to residents and provide many well-being benefits.
Outside of work, Paul remains an active member of his ukulele band and continues to pursue his passion for music.

Benson joined the Trust in August 2022 as a Carer. Originally from Nigeria, he previously worked as a hairdresser, barber, and massage therapist, skills which reflect his love of interacting with people.
Since joining OSJCT, Ben has embraced his role in care and is keen to progress further, with plans to begin his NVQ Health and Social Care Level 3 qualification.
Outside of work, Ben is a passionate football fan and a dedicated supporter of Arsenal FC.

Marie joined the Trust in 2022 as a Cook and was promoted to Chef in July 2024. She holds qualifications equivalent to NVQs in Catering and Supervising.
Marie is passionate about her role and enjoys planning and creating a varied range of seasonal dishes and classic favourites for residents, working closely with the team at The Lakes. She also particularly enjoys baking cakes.
Outside of work, Marie loves spending time with her dogs and grandchildren.

Casey joined the Trust in January 2019 as a Carer and was promoted to Care Lead in 2022. She has completed her NVQ Level 3 in Health and Social Care and will soon begin her Level 4 qualification, reflecting her commitment to progressing her career in the sector.
Casey enjoys supporting residents and their families, particularly when working with more complex care needs. She values collaboration with multi-disciplinary teams and is keen to learn from every situation to continually improve her practice.
Outside of work, Casey enjoys spending time with her family and their Dachshund, Snoop.

Martin joined the Trust in 2021 as Maintenance Lead at The Lakes. He brings with him a varied background in electromagnetic engineering, kitchen fitting, and long-distance lorry driving.
Martin takes pride in repairing and restoring equipment to full working order and enjoys the challenge that each new task presents.
Outside of work, Martin enjoys taking his dog for long walks, going camping, and riding his Kawasaki 650.

Martin joined the Trust in 2021 as Maintenance Lead at The Lakes. He brings with him a varied background in electromagnetic engineering, kitchen fitting, and long-distance lorry driving.
Martin takes pride in repairing and restoring equipment to full working order and enjoys the challenge that each new task presents.
Outside of work, Martin enjoys taking his dog for long walks, going camping, and riding his Kawasaki 650.
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