






The Lakes Care Centre is a welcoming, all-inclusive care home set in a breath-taking location, surrounded by nature and scenic views. Residents enjoy bright, spacious interiors with views of landscaped gardens and the nearby Cotswold Water Park. The home provides compassionate, person-centred care for up to 64 residents, including residential, dementia, respite, and day care services.
At The Lakes Care Centre, every resident benefits from an all-inclusive package, ensuring peace of...
Care Provided by The Lakes Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The all-inclusive package includes: all personal care, luxury en-suite bedrooms, private dining room access, hairdressers/barbers, an exciting programme of activities, regular trips/excursions, gym (including all classes), bistro, delicious meals prepared by the home’s chefs, a range of delicious snacks, all drinks (including alcoholic), laundry, chiropody and newspapers/magazines.
The price(s) shown are provided by the care home. Contact The Lakes Care Centre for full pricing details and T&Cs.
Contact The Lakes Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Millar(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- The Lakes is located near Cirencester, in the heart of the Cotswolds region. The home is situated in a lovely setting near the Cotswold Water Park, providing access to scenic walking routes around the lakes, woodlands and water-side trails — ideal for a relaxing stroll with a resident or family member. The home welcomes visits from relatives and friends. The ethos supports flexible visiting and visitors may join residents for meals if desired — letting the home know in advance is courteous. The home has got protected meal service times (when dining rooms are at their busiest) in order to maintain calm and dignity for residents. The option to book into the fine dining room for a private space or for a special occasion is also an option. Driving Instructions (from main roads) Here are suggested routes from major roads to help you reach the home: • From the A419 / Cirencester: • Travel into Cirencester and then take the A419 or local roads towards South Cerney. • From Cirencester follow signs to South Cerney, then proceed to Spine Road East (GL7 5TL). • From the A417 / Gloucester direction: • Use the A417 towards Cirencester, enter the town, then follow the route toward South Cerney and Spine Road East. • From the M4 / Swindon direction: • Come via the A419 from Swindon → Cirencester, then turn off toward South Cerney and follow Spine Road East. • Once on Spine Road East (GL7 5TL), you will find The Lakes on the left side of the road just after Lakes 86” or opposite the Devere Hotel.
Parking
- Visitors arriving by car should use the on-site parking/drop-off area at The Lakes Care Centre. If there is not an available spot or if in doubt come in the speak to the reception team that will also assist you to the resident’s lounge or the resident’s private room.
The Lakes Care Centre Reviews (76)
The Lakes Care Centre has a Review Score of 9.8 (9.755) out of 10, based on 19 reviews in the last 2 years.
Over all time The Lakes Care Centre has 76 reviews.
We have been very impressed with The Lakes right from our very first contact. The level of care and service provided has been first class. Most impressive is the amount of time all staff spend with individual residents getting to know them really well, teasing out historic memories, which trigger other snippets for engaging chats with the resident, particularly valuable with onset of dementia. This extends to all staff, eg the head chef who seems very fond of Dad, (not just because he loves his desserts) and the activities team. The Lakes sends weekly updates from the management, along with regular updates from the lead carer for Dad. The entire Lakes team has worked tirelessly and selflessly through the pandemic and been incredibly successful at keeping the residents Covid free. Regular Skype calls with Dad has minimised the pandemic impact. Most importantly, our confidence in the whole care home and staff means we are relaxed and not worrying about Dad, a massive relief.
Mum settled in well after moving to The Lakes and is generally very content and relaxed. We have found the staff to be very kind and friendly whilst also being professional and Mum often comments on how lovely they all are. The rooms and shared lounges are bright and homely, and there is a good choice of nutritious home-cooked food. Despite only moving in two months before the lockdown, Mum was able to experience some of the many activities with school visits, music clubs and coffee mornings. Since the lockdown, a daily timetable of activities has been organised, which she enjoys. Whilst visits have been limited due to the pandemic, staff have worked hard to facilitate Skype calls with families, which has helped us all keep in touch.
The Lakes for us meets both criteria of excellent care and a lovely welcoming, warm and homely accommodation. We have found all the staff with whom we have had contact most caring, supportive and helpful. When my relative was unwell, as unfortunately happened, she was looked after very well, and I was kept me informed along the way. I have no hesitation in strongly recommending The Lakes Care Centre.
We would definitely recommend The Lakes, especially for dementia care. My Mum moved in just before lockdown, so it hasn't been an easy time for her or us or the staff. However, she has been very well looked after by the carers who are very friendly and caring. They have helped Mum to Skype us which has been a real godsend to help us keep in touch. The food is good with plenty of choices and caters to my Mum's diet. Although we are sent the weekly email and programme we find communications about Mum's health and what activities she has taken part in rather lacking. Mum has enjoyed the garden which is lovely. Her bedroom is bright and clean. Having four households with 16 in each makes it more like a family.
Extremely happy that my mother is here. This review has been done with my mother who has previously said to me about the home - 'What is there not to like about The Lakes'.
From our initial meeting and assessment, we felt that the admissions staff were professional but equally friendly and warm. Settling in was made easy by all the staff who showed ample concern for our feelings as well as our mother's.
The Medical support team had an excellent line of communication with the GP and NHS staff.
We felt that the food and the recreational activities on offer were all carefully thought out to add to the homely atmosphere.
Mum was looked after kindly and with respect in a comfortable environment. Staff were always helpful to both Mum and ourselves and were very supportive of Mum's medical needs and wellbeing. Thank you.
I have a close friend at this care home and I visit and take her on a regular basis. First impression of the home, modern, clean and inviting. Reception area clean and friendly. Security very good, the care home is immaculate, very clean, decor relaxing and welcoming. The rooms are beautifully decorated and very safe and has all the essentials required. Residents can put their belongings to make it feel and look like home. The staff are helpful, kind, caring and cannot do enough for you, they put themselves out to accommodate your wishes and make you feel welcome and a home from home environment giving you peace of mind for your loved one. The meals are outstanding. They cater for all tastes and requirements. There are daily activities with an activities coordinator. Music from outside trips out. Beautiful location and garden. Marvellous garden room. Television in each room and more in the several beautiful lounges. Kitchens, dining areas equipped 24 hours. Highly recommended.
My father moved into The Lakes a couple of days before "lockdown". The move was far more rushed than we had planned but we were keen to get Dad there before doors were locked and no new admissions were taken. The Lakes moved swiftly to ensure Dad's move was able to happen. Paperwork was done extremely quickly but efficiently. The impressive bit was the empathy and understanding that this was a difficult, emotional and heart-wrenching time for all of us but in particular my mother. All staff were immensely kind. Of course, our experience of The Lakes so far has been limited as we are unable to visit, activities for the residents reduced and we are yet to get into a routine of asking for feedback, communication etc. We are very aware that the home's management team are prioritising the resident's and staff members' health and safety, so have taken a step back to enable them to do this. However, when we do call, the staff are always kind and obliging and keen to answer our questions.
Room clean, comfortable. Staff helpful and polite. Respite care only. Towels and bedding only changed at my request. Meals on the whole, not bad.
I have been made most welcome and cared for in an exemplary manner.
I cannot fault the way that I have been treated.
Bed made for me.
Nice place.
Very clean.
I like the people here.
I can ask for help and it is always there.
They looked after my husband well.
I feel it is home from home.
Excellent care.
Overall a very positive experience. The ethos and staff approach is very respectful, helpful and caring. The standards of cleanliness are very high and the staff, in general, are professional and well trained. My father is not easy to care for but everyone does what they can to make his experience as comfortable and enjoyable as possible. I think staff training and communication can be improved.
I have enjoyed my two-week stay very much and my care was superb. I hope to return soon.
Enjoyed respite.
Friendly and a lot of help.
A difficult transition from fierce independence to care was handled sensitively and wisely and I felt cared for too.
Mum is intensely private and won't join in or come out of her room other than for appointments in town with me. She happily chats to teams in her room, they completely respect that and their care of her (and my observed care of others) is exemplary.
The home is beautiful and full of light. The care staff are fantastic. The main area which could be improved is family to management communication. Our experience over the last four months has not been great.
Mum came here initially for respite but loved it so much she has decided to stay. We are all very pleased and happy with The Lakes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 April 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (1)
- 28 Jul 2026
Colleagues from The Lakes Care Centre have been out in the local community, volunteering their time to support the South Cotswold Food Bank with a donation collection at Tesco in...
- 05 Aug 2026Organiser: The Lakes Care Centre
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for The Lakes Care Centre.
Meet the Team (9)

Fiona has been Deputy Manager at The Lakes Care Centre since February 2024. Prior to this, Fiona spent time nearly 5 years working as a Bursar at another OSJCT care home, Millbrook Lodge, in Brockworth.
“No two days are ever the same at The Lakes. I am very fortunate to have the opportunity to interact with our wonderful residents and their families” Fiona said.
When asked what her favourite memory was from her time at The Lakes, Fiona reflected on one of these many opportunities she had to interact with a resident and their loved one.
“The Lakes were taking part in a baking competition, and I was lucky enough to transport one of our keen baking residents and his family to the grand finale in Bath. This resident was from a farming background, and it was an absolute pleasure to see the look on his face as we drove around the countryside and told tales of his farming days.”
In her spare time away from The Lakes, Fiona enjoys travelling, trips to the movies and theatre, as well as spending as much time with her loving family as possible.

Nikkie joined the Trust in 2018 at Jubilee Lodge as Head of Dementia Care before progressing to Head of Care and then Home Manager at Orchard House. After a short time away, she returned to the Trust in April 2024 as Home Manager at The Lakes.
She holds a range of qualifications, including NVQ Level 5, Level 3 Dementia Care and Level 3 Teaching Education, and is an experienced Moving and Handling Instructor of over 20 years. Nikkie is passionate about empowering colleagues, supporting professional growth, and ensuring the highest standards of care for residents.
Outside of work, Nikkie enjoys travelling to hot and sunny destinations, trying extreme sports and spending time with her family.

Lloyd joined the Trust in 2021. Originally from Australia, he moved to England in 2017 and managed pubs until the COVID pandemic, when he began working in care. He now brings together his background in hospitality and his knowledge of the care sector to his role as Bursar, where he enjoys supporting colleagues and welcoming the many people who visit The Lakes.
Outside of work, Lloyd enjoys spending time with his family and walking his 16-year-old Pug, Sasha.

Paul joined the Trust in August 2021 as Activity Coordinator. Before this, he worked in telecommunications for most of his career until retiring. A talented musician, Paul is a member of a ukulele group that has performed in various care homes. Inspired by the opportunity to bring music and creativity into people’s lives, he came out of retirement to take on his role at OSJCT.
Paul is passionate about introducing music, the arts, animals, and outdoor activities into daily life at home. He believes these experiences bring great joy to residents and provide many well-being benefits.
Outside of work, Paul remains an active member of his ukulele band and continues to pursue his passion for music.

Benson joined the Trust in August 2022 as a Carer. Originally from Nigeria, he previously worked as a hairdresser, barber, and massage therapist, skills which reflect his love of interacting with people.
Since joining OSJCT, Ben has embraced his role in care and is keen to progress further, with plans to begin his NVQ Health and Social Care Level 3 qualification.
Outside of work, Ben is a passionate football fan and a dedicated supporter of Arsenal FC.

Marie joined the Trust in 2022 as a Cook and was promoted to Chef in July 2024. She holds qualifications equivalent to NVQs in Catering and Supervising.
Marie is passionate about her role and enjoys planning and creating a varied range of seasonal dishes and classic favourites for residents, working closely with the team at The Lakes. She also particularly enjoys baking cakes.
Outside of work, Marie loves spending time with her dogs and grandchildren.

Casey joined the Trust in January 2019 as a Carer and was promoted to Care Lead in 2022. She has completed her NVQ Level 3 in Health and Social Care and will soon begin her Level 4 qualification, reflecting her commitment to progressing her career in the sector.
Casey enjoys supporting residents and their families, particularly when working with more complex care needs. She values collaboration with multi-disciplinary teams and is keen to learn from every situation to continually improve her practice.
Outside of work, Casey enjoys spending time with her family and their Dachshund, Snoop.

Martin joined the Trust in 2021 as Maintenance Lead at The Lakes. He brings with him a varied background in electromagnetic engineering, kitchen fitting, and long-distance lorry driving.
Martin takes pride in repairing and restoring equipment to full working order and enjoys the challenge that each new task presents.
Outside of work, Martin enjoys taking his dog for long walks, going camping, and riding his Kawasaki 650.

Martin joined the Trust in 2021 as Maintenance Lead at The Lakes. He brings with him a varied background in electromagnetic engineering, kitchen fitting, and long-distance lorry driving.
Martin takes pride in repairing and restoring equipment to full working order and enjoys the challenge that each new task presents.
Outside of work, Martin enjoys taking his dog for long walks, going camping, and riding his Kawasaki 650.
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