Chestnut Court

St James, Quedgeley, Gloucester GL2 4WD
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9.8 97 Reviews
  • Chestnut Court, Gloucester
Chestnut Court offers up to 80 residents compassionate, individualised nursing, dementia and respite care in a modern, comfortable environment. Opened in 2009, the home is in an attractive residential area, close to all local amenities in Quedgeley.

This modern home radiates a homely atmosphere. With your comfort and well-being in mind, this welcoming home is designed around four 'households'. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepares tasty, home-cooked meals. The freshly-prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1465 – £1580
  • Self-Funded Residential Dementia Care: £1580 – £1760
  • Self-Funded Nursing Care: £1878 – £1878
  • Self-Funded Nursing Dementia Care: £1878 – £1878
  • RESPITE Self-Funded Residential Care: £1615 – £1735
  • RESPITE Self-Funded Residential Dementia Care: £1735 – £1930
  • RESPITE Self-Funded Nursing Care: £2058 – £2058
  • RESPITE Self-Funded Nursing Dementia Care: £2058 – £2058

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Chestnut Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gence Mekkunnel (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available outside the home.

Chestnut Court Reviews (97)

9.8

Chestnut Court has a Review Score of 9.8 (9.789) out of 10, based on 19 reviews in the last 2 years.
Over all time Chestnut Court has 97 reviews.

Overall Experience
  • 67
  • 26
  • 2
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Date Published
  • 97
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  • 19
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Reviewer Connection to Chestnut Court
  • 36
  • 22
  • 11
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 97, showing 1-20
Review from Stephanie P (Daughter-in-law of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support we received from Chestnut Court for both our parents and us as a family was absolutely incredible. They allowed us to make it 'our home' as well as mums, with all the care staff, nurses and management making us extremely welcome. We loved the home made food cooked on site with barely
a day going by where we weren't offered something whether it be food or hot drinks. We also loved the welcoming touch of a coffee machine & homemade cakes in the reception and the beautiful gardens we could sit in and enjoy. A wonderful care home.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Chestnut Court

Thank you so much for sharing this wonderful review. We're so pleased that you enjoyed the food and the beautiful gardens. It's particularly lovely to hear that Chestnut Court felt like your home as well as your Mum's, and your kind words really mean so much to the whole team.

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Review from S P (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was cared for by the Ash Team, and they were very kind and careful. He enjoyed his time here, and they couldn't do enough for him and us as a family. Would recommend Chestnut Court to anyone. Thank you to all that helped care for Dad.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Chestnut Court

Thank you so much for sharing these kind words, which mean a lot to the whole team. It was a privilege to care for your dad, and if there's ever anything more we can do for you or your family, please just ask.

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Review from K K (Respite Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are brilliant and can't do enough for you. All facilities are good. I would recommend it to anyone. Gardens are lovely.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Chestnut Court

Thanks ever so much for this lovely review! We're so glad that your experience of Chestnut Court has been so positive, and your kind words about the staff mean a lot to the whole team.

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Review from C H (Son of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Telephone communication out of hours (office hours) is very poor. Needs improvement, eg better staff training in the use of the phone system.
Access out of office hours needs improving, it can be very hard to gain access/ eg next to the building. Staff seem to think "it's someone else's problem".
General
care is very good, compassionate & sympathetic & gentle.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Chestnut Court

Thank you very much for taking the time to share your feedback, which we really appreciate. We're pleased you're so happy with the standard of care at Chestnut Court, but are sorry to hear you've found it challenging to communicate with and access the home outside of office hours. We are actively working to resolve the issues around telecommunication to ensure these problems do not recur in the future.

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Review from Yvonne R (Sister of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the sister of a resident - who resided in your lovely care home sadly for only a few days before she passed away.
During that time I found the care and service to be most excellent - for which I thank you very much.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Chestnut Court

We appreciate you taking the time to write us this review. It was a privilege to care for your sister even just for a short time and we're so sorry for your loss. If there's ever anything more we can do for you or your family, please do get in touch.

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Review from Tracy P (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has spent the last 2yrs 7mths at Chestnut Court ^ quickly started to call it 'home'. As a family we were happy with the care Mum received & knew that she was being looked after. The carers are wonderful people & Mum thought of them as her friends. I wouldn't hesitate to recommend Chestnut Court
to anyone & we feel privalaged that they looked after Mum in her final years.
Reply from Rhiannon Freeman-Gray, Regional Marketing Manager at Chestnut Court

Thank you so much for taking the time to write us this lovely review. It was a privilege to look after your Mum and if there's ever anything more we can do for you or your family, please don't hesitate to get in touch.

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Review from Philip D (Sister of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come and today my sister seems in a very good mood and happy. Nice place to come and visit. We are always asked if we would like a drink and a piece of cake.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

You are always very welcome at Chestnut Court - we love to see family and friends of our residents! It's a pleasure to have your sister with us. do let us know if there is ever anything else we can do to help her, or your family.

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Review from Jean D (Sister of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to see my sister very often and she is very happy here. Nice and clean. She said that the food is good.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for taking the time to write us a review - we do appreciate it. It's a pleasure to have your sister with us at Chestnut Court, and we will pass on her compliments to the chef!

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Review from J T (Wife of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the most upsetting, stressful, emotional decisions in life is having to make the decision to put a loved one into care. The main reason I picked Chestnut Court, Glos, for my dear husband was because of the lovely, friendly, homely, happy atmosphere that came across for reception staff, carers,
and nurses. He was surprisingly settled very quickly. The carers, nurses, and lead nurses at Willow Household are absolutely brilliant and exceptional. Nothing is too much trouble and I personally understand fully, how difficult it can be when dealing with dementia and personality disorders. They have been such a wonderful support to my husband, myself and my family. I cannot thank them enough.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

We appreciate your kind words and that you've taken the time to share your experiences of making that decision. I'm sure this will be very reassuring to read for others in a similar position. Please don't hesitate to ask if there is anything more we can do to support your family.

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Review from P H (Husband of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home, all the staff put in 100% while looking after my wife. While she was in your home I could and would not fault them at all. The last weeks were hard for my wife and all the staff did all that they could for her.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

It was a privilege to care for your wife and she is missed by the team here. We do appreciate you taking the time to write us a review and for your feedback. Please do let us know if there is ever anything else we can do to support you.

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Review from E P (Granddaughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely setting, and a lovely stay.
Nan was well looked after and very loved and cared for.
The staff went above and beyond when Nan was at the end of her life.
Thank you, we appreciate everything. We will always be grateful.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

We are so sorry for your loss. It was an honour to care for your Nan and she is missed by the team. If there is ever anything more we can do for your family, please just let us know.

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Review from G P (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't of wished for better care and attention for my Mum. The staffing was excellent and caring. We appreciate everything you have done for Mum. Excellent, 5 stars.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words. Your Mum is missed by everyone at Chestnut Court and it was a privilege to care for her here. Please let us know if there is anything more we can do to support your family.

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Review from D G (Son of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father settled in quickly at Chestnut Court Residential unit (Ash) mainly due to the relaxed atmosphere, pleasant surroundings, and the friendliness and professionalism of the carers, following advice from the care team my Father was moved to the Dementia Unit (Maple), this proved to be a good move
as he started joining in the activities and became more content.
I would like to thank all the staff (carers and admin) at Chestnut Court my sincere thanks for all their help and understanding.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

It's been an honour to care for your father at Chestnut Court. Thank you for taking the time to share your experiences in a review for us - the whole team appreciates your comments.

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Review from J G (Daughter-in-law of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my Father-in-law was a resident at Chestnut Court, he was very well cared for by all members of staff. It could have been the carers, domestics, or the activities coordinators who would engage with him, be it a wave, a chat, or just a smile which made him feel safe and at home.
Thank
you, everyone at Chestnut Court!
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for sharing your experience of your father-in-law's experience with us, and your feedback on our team. It was a privilege to have him with us, and if there is anything more we can do for your family, please don't hesitate to let us know.

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Review from K T (Son-in-law of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were brilliant, could not have asked for better care that my Father in law received, could not have asked for more. Including reception staff.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

We appreciate you taking the time to share your experiences of Chestnut Court, and for your feedback on our team - it means a lot, thank you.

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Review from S T (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are caring and have done an excellent job looking after Dad.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you very much for taking the time to write us a review - we do appreciate it. If there is any more we can do to support your family, please just let us know.

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Review from A B (Son of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your staff are amazing and cared for Dad with professionalism and care, making his stay a fantastic experience for him.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words and for taking the time to write us a review. It was a pleasure to have your Dad with us at Chestnut Court.

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Review from F B (Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chestnut Court is a very happy place to be. I have to say, I'm truly thankful to be here.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for taking the time to share your experiences of life at Chestnut Court, and for submitting a review - we do appreciate it. Please don't hesitate to ask if there is anything more we can do for you.

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Review from Martin I (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent establishment, this installs confidence in the care system. The staff were always kind and helpful with a great sense of humour and patience. The whole place is spotless and well-run. Special thanks to the two ladies who were really helpful and couldn't do enough for my Mum. Thank you all
so much!
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words about our home, and about the system. It's really lovely to hear your feedback, and we appreciate you taking the time to share it with us.

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Review from Amy W (Great-grandson of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chestnut Court is a fantastic care home where the resident's happiness and well-being are always put first. Every member of staff is always happy to help and care deeply for every resident and their families. The standard of care my Grandfather receives is more than we could have hoped for. We feel
happy knowing he is being looked after with such a high standard of care.
Reply from Rowen Campbell, on behalf of the team at Chestnut Court

Thank you for your kind words, and for taking the time to write us a review. I'm glad that we're able to support your grandfather and your family, and if there is anything else you need, please don't hesitate to ask.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Chestnut Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Chestnut Court is calculated as follows: ( (188 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 228 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestnut Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Ruth and Leah

Ruth and Leah Jefferies

Job Title: Activity Co-ordinators Joined: 2004

Ruth and Leah are our mother and daughter dream team of Activity Co-ordinators at Chestnut Court.


Having worked at Chestnut Court for over 16 years, Ruth sees the home as much more than just a place of work and can’t imagine working anywhere else.


“I am passionate about Chestnut Court. I see the residents here as my friends and I am very lucky that I get to spend time with them as part of my job.”


Leah also has a strong connection with Chestnut Court, having spent so much time at the home with residents during her upbringing.


“I have been coming to Chestnut Court since I was 9 years old. I can remember coming into the home to spend with residents here whilst growing up – even on Christmas Day! Whilst at University studying Illustration, I would come back to Chestnut Court during my time off to help out as well.”


Their role as Activity Co-ordinators within the home is to support the wellbeing of residents with a stimulating and varied programme of activities.


“Our aim is to allow people to maintain the interests and hobbies they have had all their lives as much as we can. We also enjoy helping them to develop new interests and overcome barriers.”


With such a strong connection to the home built up over a number of years, it was impossible for Ruth and Leah to pick just one favourite memory of their time at Chestnut Court.


“We love spending time with the residents. There have been times when we have done the conga around the home with residents, looked through their photo albums with them and so much more. Hearing some of their brilliant life stories and getting them to open up to us is the best feeling.”

Gence

Gence Mekkunnel

Job Title: Home Manager Joined: 2020

Gence started working at Chestnut Court as the Home Manager in February 2020. Before moving to Chestnut Court, Gence had spent 8 years working as a Home Manager with another care provider. Gence has a background in nursing with over 20 years’ experience.


“From the first moment I visited Chestnut Court, I knew it was the home for me. There was a lovely atmosphere running throughout the home. I was also attracted to the values OSJCT has an organisation. They put their residents and team at the heart of everything they do.” Gence said.


During his time at Chestnut Court, Gence has overseen an improved CQC rating and led the home throughout the Covid-19 pandemic. Despite this, Gence acknowledges that his proudest moment is the way the team has stuck together throughout.


“I am incredibly proud of the way the team has stuck together. I could not have done it without them.”

Frequently Asked Questions about Chestnut Court

What types of Care is Chestnut Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestnut Court have?

There are 80 Single Rooms.

What are the Facilities & Services at Chestnut Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut Court to the centre of Gloucester?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Court to verify any information. View our terms and conditions. Chestnut Court has an Enhanced Service - more info.