Chestnut Court, Gloucester, Gloucestershire
Chestnut Court, Gloucester, Gloucestershire
Chestnut Court, Gloucester, Gloucestershire

Chestnut Court offers up to 80 residents compassionate, individualised nursing, dementia and respite care in a modern, comfortable environment. Opened in 2009, the home is in an attractive residential area, close to all local amenities in Quedgeley.

This modern home radiates a homely atmosphere. With your comfort and well-being in mind, this welcoming home is designed around four 'households'. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepares tasty, home-cooked meals. The freshly-prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Group: The Orders of St John Care Trust

Person in charge: Tracy Nurding (Area Operations Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on Chestnut Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 05 Feb 2018

Dementia Care, Nursing Care, Respite Care

Reviews

9.4 Chestnut Court has a Review Score of 9.4 (9.400)

The Review Score of 9.4 (maximum of 10) for Chestnut Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Chestnut Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.4 for Chestnut Court is calculated as follows: ( (235 Excellents x 5) + (129 Goods x 4) + (40 Satisfactorys x 3) + (14 Poors x 2) ) ÷ 418 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chestnut Court is based on 26 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 26 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    10
  • Satisfactory
    2
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chestnut Court?

  • Extremely LIKELY
    24
  • Likely
    9
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chestnut Court

  • Resident / Service User
    24
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Every one at Chestnut Court was most helpful and made my daughter and myself most welcomed under the circumstances.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Never had so much food! Very easy.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

You would have to go a long way to find any better. No faults. Don't want to leave.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

2 and a half to 3 years ago when my relation first resided, we could not fault the home in any way.

It started going downhill after the manager left. Administration of the home declined and has continued downwards. Staff shortages regularly occur, notes of events are not made or passed on to changeover staff. Equipment not maintained, d├ęcor needs attention. The hardcore of regular staff members are good but they do not get appropriate backing. The moral seems poor.

How likely would you be to recommend Chestnut Court? Don't know

Average Rating: 

 2.4 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

Elaine Brewster, PR & Comms Manager at Chestnut Court responded to this review on 02 Nov 2017:

Thank you for taking the time to review our home. We acknowledge the issues you have raised and we have already taken steps to make the necessary improvements. Our Area Operations Manager is now running the home, working to a detailed action plan and managing rotas to ensure safe staffing levels. In addition, we have six full-time carers currently undergoing training and recruitment is ongoing. Activities provision is also being reviewed as part of the action plan. We do hope that you will start to notice the positive changes we are making, but please do speak to the Home Manager if you have any further concerns. Tracy Nurding, Area Operations Manager

I do like living here.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Quite nice, but rather be at home.
Everybody should get it if they can't get anything else.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I like it here.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Home from home.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I'm happy here.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like living here..

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I quite like it here, very happy with the staff.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I like living here...

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm enjoying it, the food and staff are lovely. I've got no complaints.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living here.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to Chestnut Court in October 2016. From the outset, she was treated with extreme kindness and care. The care staff from the management down to Mum's lovely carers was exceptional. The hairdresser doing my Mum's hair every week is also a very kind and caring woman. She gave Mum back some standards. Mum was very happy at Chestnut court and that was so important to us. Thank you.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like my room and the people.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very happy here. Lovely people, they are very good to me.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home looks good but is not so good when you get there.
Slow to make improvements.
Most of the staff are lovely but one or two of the younger ones think they know it all.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Poor

Rooms: Poor

Value for Money: Poor

Don't like being here, would rather be at home.
Food is good.
Staff very nice.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Poor

Rooms: Good

Value for Money: Good

I like going to all the activities I love the fact we have them.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Wonderful place.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am happy here. The people are all very good. Food very good, too good! The only problem is there is no salt in the cooking and when I add it myself sometimes I put too much on. I get food I've never had before.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Quite happy - enjoys talking to staff who look after me well.

How likely would you be to recommend Chestnut Court? Don't know

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The place is good apart from the food which is not cooked in the way I like it.
I don't take part in activities as I prefer and am used to, my own company.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

It's lovely.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

It's a very excellent place to go to.

How likely would you be to recommend Chestnut Court? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoys being here.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been here for three months.
Settling in well.
Appears to be genuinely cared for and about.
She appears to be happy and very much likes all the staff who also like her and could not be more helpful.
She is a fussy eater but they care for her needs.
The general atmosphere from the moment you walk in through the front door is excellent.
The staff keep us fully updated on her conditions.
I cannot praise the staff enough.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Beech Unit, in particular, were fantastic, they gave my mum the most wonderful care. She was only with you for a short while but the manager and team made her stay a caring and loving time.
When we as a family needed to be there towards the end of mums life, we were made to feel cared for and welcomed.
We could ask no more, you were all amazing.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent meeting with manager and all staff involved with the resident. Meeting held in the resident's room in the resident's presence.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother spent 25 happy years in Chestnut Court and during that time was encouraged to continue her love of gardening, internally by propagating and maintaining plants, and externally growing many flowers which were greatly admired. She participated in the home Fetes by selling plants, crocheted and knitted blankets and second-hand clothing. She made many friends during her stay, both residents and staff. Family members have always been made very welcome and we, in turn, have endeavoured to support the home during fundraising and social events. Sadly, earlier this week, she passed away peacefully aged 101 and the care and love shown to her (and the family) during this difficult time was wonderful.

Thank you Chestnut Court from all the family.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On visiting a friend in Chestnut Court I have it to be clean and tidy. The staff are very very friendly and helpful. The food always looks inviting and good to eat. My friend has really had a wonderful time in here and I would certainly recommend Chestnut Court to others. They even look after visitors. Going to visit my friend here has certainly changed my views on care homes.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We as a family cannot fault the care given to our mother at the above home.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care provided to my mother was professional and caring in every way. I had every confidence that her 24 hour needs were provided by trained staff.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During my fathers all to brief stay at Chestnut Court he and we (my wife and I) were met with professionalism. From our initial visit in early November through to his death in early December and beyond, the attitude and care provided was exemplary.

How likely would you be to recommend Chestnut Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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