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Care Homes Owned by The Orders of St John Care Trust in Wiltshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Orders of St John Care Trust in Wiltshire

Only the locations & reviews in Wiltshire for The Orders of St John Care Trust are showing below.

View the details of all 64 locations (with 5603 reviews) owned by The Orders of St John Care Trust

The Orders of St John Care Trust Locations in Wiltshire (13)

 - Browse 13 Care Homes owned by The Orders of St John Care Trust in Wiltshire
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Brookside
Ruskin Avenue, Melksham SN12 7NG 
9.8 72 reviews
Brookside, Melksham, Wiltshire
"I would like to thank the wonderful team at Brookside for providing a happy, warm & friendly , clean, safe and homely environment for my…"   Read all 72 reviews
  • from £1,405 / week
  • 50 Rooms
Location Type Care Home

Brookside is an established care home in Melksham and has been serving the local and wider Wiltshire community for over 40 years. It offers compassionate, individualised residential care for up to 50 ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Dementia Residential Care
Athelstan House
Priory Way, Burton Hill, Malmesbury SN16 0FB 
9.8 86 reviews
Athelstan House, Malmesbury, Wiltshire
"I cannot thank Athelstan House enough for giving me my mum back. My sister and I were so worried about her physical, emotional and mental…"   Read all 86 reviews
  • from £1,550 / week
  • 80 Rooms
Location Type Care Home

Athelstan House is an eighty capacity care home located in Malmesbury, dedicated to person-centred methods and offering quality care for adults diagnosed with health-related needs. The home also ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Bemerton Lodge
Christie Miller Road, Salisbury SP2 7EN 
9.7 93 reviews
Bemerton Lodge, Salisbury, Wiltshire
"Since our mother became a resident at Bemerton Lodge almost a year ago, I have been deeply impressed by the quality of care provided, and i…"   Read all 93 reviews
  • from £1,245 / week
  • 56 Rooms
Location Type Care Home

Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Watersmead
White Horse Way, Westbury BA13 3AH 
9.7 118 reviews
Watersmead, Westbury, Wiltshire
"Lovely clean modern home. Residents are well cared for and kept entertained with lots of activities going on every day. Staff are happy and…"   Read all 118 reviews
  • from £1,380 / week
  • 50 Rooms
Location Type Care Home

Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents. All on one level, this accessible home offers a large ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Willowcroft
Odstock Road, Salisbury SP2 8BG 
9.7 99 reviews
Willowcroft, Salisbury, Wiltshire
"Mum has been a resident at Willowcroft for over four years and has been very well looked after during the time she has been there. I am…"   Read all 99 reviews
  • from £1,290 / week
  • 42 Rooms
Location Type Care Home

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care. Care charity and ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Dementia Residential Care
Goodson Lodge Care Centre
Hilperton Road, Trowbridge BA14 7JG 
9.6 94 reviews
Goodson Lodge Care Centre, Trowbridge, Wiltshire
"We knew immediately that this was the place for mum. Everyone was friendly from the very first visit, and this has continued. We…"   Read all 94 reviews
  • from £1,750 / week
  • 64 Rooms
Location Type Care Home

Completed in Spring 2017, Goodson Lodge Care Centre features a specialist home environment, designed specifically to enhance quality of life. Located close to the town centre in Trowbridge this ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Hayward Care Centre
Corn Croft Road, Devizes SN10 2FR 
9.6 130 reviews
Hayward Care Centre, Devizes, Wiltshire
"The Care Centre management are open and encouraged us to view the centre before we placed our relative into their care. The staff have all…"   Read all 130 reviews
  • from £1,595 / week
  • 80 Rooms
Location Type Care Home

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Coombe End Court
London Road, Marlborough SN8 2AP 
9.6 83 reviews
Coombe End Court, Marlborough, Wiltshire
"I cannot speak highly enough of the care my mum received at Coombe End Court in the last three months of her life. The staff were…"   Read all 83 reviews
  • from £1,485 / week
  • 60 Rooms
Location Type Care Home

Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services. The home underwent a major ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ridgeway House
The Lawns, Wootton Bassett, Swindon SN4 7AN 
9.5 69 reviews
Ridgeway House, Swindon, Wiltshire
"Couldn't ask for anything more from Ridgeway House, the care and kindness that is shown by everyone is exceptional and we are truly…"   Read all 69 reviews
  • from £1,320 / week
  • 43 Rooms
Location Type Care Home

Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Cedars
High Street, Purton, Swindon SN5 4AF 
9.5 68 reviews
The Cedars, Swindon, Wiltshire
"Everyone is so helpful and kind. The kitchen made an amazing cake for Sylvia's 90 th birthday. And the home is always clean and…"   Read all 68 reviews
  • from £1,305 / week
  • 49 Rooms
Location Type Care Home

The Cedars is a care home in Purton that has been servicing the local and wider Wiltshire community for over 30 years. It offers compassionate, individualised residential care for up to forty-nine ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Avonbourne Care Centre
1 Mitre Way, Old Sarum, Salisbury SP4 6GW 
9.5 111 reviews
Avonbourne Care Centre, Salisbury, Wiltshire
"My friend has received outstanding care and support throughout her stay since last September. The staff are always welcoming and…"   Read all 111 reviews
  • from £1,450 / week
  • 120 Rooms
Location Type Care Home

Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Marden Court
Quarr Barton, Calne SN11 0EE 
9.4 66 reviews
Marden Court, Calne, Wiltshire
"My brother entered Marden Court for one month respite last September. He enjoyed it so much 2 days after returning home he made the…"   Read all 66 reviews
  • from £1,285 / week
  • 28 Rooms
Location Type Care Home

Marden Court is registered for twenty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ashwood Care Centre
Gipsy Lane, Warminster BA12 9LR 
9.2 80 reviews
Ashwood Care Centre, Warminster, Wiltshire
"The care teams are always friendly and are usually available to answer any queries we have about our mum. They give a high level of care,…"   Read all 80 reviews
  • from £1,585 / week
  • 82 Rooms
Location Type Care Home

Ashwood Care Centre provides specialist care for people requiring dementia care and short-term respite. The care home offers services for older people regardless of their race or religion and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

The Orders of St John Care Trust Reviews in Wiltshire (1169)

9.6

The Orders of St John Care Trust has a Group Review Score of 9.6 (9.563) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Review of

Willowcroft

from Tony S (Son of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Willowcroft for over four years and has been very well looked after during the time she has been there. I am more than happy with the standard of care she is receiving.
The staff are always friendly and helpful and always treat her with compassion, dignity and respect. Knowing
mum as I do, this cannot be easy at times and she can sometines be a bit difficult.
I am always consulted and kept up to date with any changes in medication, and any changes in the condition of her health.
I would like to thank you all for the care you have given to mum and all the other residents.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for your kind and thoughtful review. It means a great deal to us to hear that your mum has been so well cared for during her time at Willowcroft. We are delighted that you are happy with the standard of care and support she receives, and your recognition of our team's compassion, dignity and respect is truly appreciated. Building strong relationships with both our residents and their families is incredibly important to us, so we are pleased that you feel well informed and involved in decisions regarding your mum's care and wellbeing. Your kind words will be shared with the whole team, who work hard every day to provide the highest quality care to all our residents. Thank you again for your support and trust in us over the past four years.
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Review of

Avonbourne Care Centre

from S M (Friend of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has received outstanding care and support throughout her stay since last September.
The staff are always welcoming and supportive when we visit. From the receptionist, all staff and support staff one meets and the new manager who has successfully continued the high standards of Avonbourne.
Everyone is a special member and always work together to provide such unique care for my friend.
Reply from Steve Gardner-Collins, On behalf of the team at Avonbourne Care CentreThank you so much for your heartfelt review. We are delighted to hear that your friend has received outstanding care and support during her stay at Avonbourne since September. It's wonderful to know that our welcoming and supportive team, from reception through to care and support staff, have made such a positive impression on both your friend and visitors alike. We are especially pleased that you have recognised the dedication of our new manager in continuing the high standards of care at Avonbourne. Your kind words about the teamwork and commitment shown by everyone mean a great deal to us, and we will be sure to share your feedback with the whole team. Thank you again for taking the time to share your experience.
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Review of

Watersmead

from Sian A (Niece of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely clean modern home. Residents are well cared for and kept entertained with lots of activities going on every day. Staff are happy and friendly. Grounds are lovely with a large pond for residents to enjoy.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you for your lovely review of OSJCT Watersmead. We're delighted to hear that you found the home clean, modern, and welcoming, and that our residents are enjoying the wide range of daily activities on offer. It's wonderful to know that our friendly and dedicated team helped make such a positive impression. We're also pleased you enjoyed our beautiful grounds and pond area, which provide a peaceful space for residents to relax and enjoy. Your kind comments mean a great deal to us and will be shared with the whole team.
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Review of

Bemerton Lodge

from Sarah M (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the care home are always friendly and helpful. They always keep the family informed of any medical interventions that my mother is having or checking for consent in a timely fashion.
There are regular activities available for the resident to engage in if they choose to.
I appreciate what
they do for my mother in a way that I can't, and the fact that they remain positive, while doing, what can be, a difficult job. Would definitely recommend.
Reply from Steve Gardner-Collins, On behalf of the team at Bemerton LodgeThank you so much for your kind words and recommendation. We're delighted to hear that you feel well informed and supported by our team, and that your mother is enjoying the activities available at the home. Our staff work hard to provide compassionate care while keeping families involved every step of the way, so your feedback truly means a lot to us. We will be sure to share your lovely comments with the team, who will greatly appreciate your recognition and support. Thank you again for taking the time to leave such a thoughtful review.
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Review of

Bemerton Lodge

from Barbara D (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our mother became a resident at Bemerton Lodge almost a year ago, I have been deeply impressed by the quality of care provided, and i feel that our family was very lucky to find a place available for her here. Everything is very well and ethically organised, and all of the staff are very friendly
and helpful, and go out of their way to accommodate the particular needs and comforts of each resident. I enormously appreciate the effort and imagination put into providing residents with frequent, appealing and stimulating activities to keep life interesting and enjoyable, such as supervised group garden work, outings to a farm with a chance to feed goats (!), themed parties with food and costumes from different parts of the world, talks and films on places and topics that offer something new and interesting to learn. Our mother, a retired musician, is facilitated to play music, which helps to honour and retain who she is. She is very happy living here and socialises well.
Reply from Steve Gardner-Collins, On behalf of the team at Bemerton LodgeThank you for your wonderful review of Bemerton Lodge. We are delighted to hear how happy your mother has been during her time with us and that your family feels reassured by the quality of care she receives. Your kind comments about our friendly, dedicated staff and the way they support each resident as an individual mean a great deal to us. We are especially pleased that your mother enjoys the varied activities and experiences available, from gardening and outings to themed events and educational talks. It is lovely to hear that she is encouraged to continue playing music, helping her maintain such an important part of her identity and wellbeing. Creating a stimulating, supportive and enjoyable environment for residents is at the heart of what we do, so your feedback is greatly appreciated. Thank you again for taking the time to share your experience and your kind words with us.
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Review of

Brookside

from A G (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the wonderful team at Brookside for providing a happy, warm & friendly , clean, safe and homely environment for my Dad when he stayed for a weeks respite. He felt respected and cared for - he stayed in a lovely room looking down on the garden, enjoyed use of the wet room/ bathroom
facilities that he doesn't have at home and enjoyed the meals and drinks on offer. It was a positive experience for all of us. My husband and I enjoyed some quality time together reassured by the fact that Dad was in very good hands and close by. Thank you to everyone
Reply from Steve Gardner-Collins, On behalf of the team at BrooksideThank you so much for your kind and thoughtful words. It was an absolute pleasure to welcome your Dad to Brookside for his respite stay. We are delighted to hear that he felt respected, comfortable, and well cared for during his time with us, and that you and your husband were able to enjoy some quality time together with peace of mind. Your feedback means a great deal to the whole team, who work hard to provide a warm, friendly, safe, and homely environment for everyone in our care. We will be sure to share your lovely comments with all of the staff.
Thank you again for placing your trust in us - it was a privilege to care for your Dad.
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Review of

Watersmead

from Michael K (Son of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the home to be a perfect place for my mum. The staff are friendly and nothing is too much trouble for them. She is very happy here, I would recommend Watersmead to anyone, very caring and kind.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you very much for your kind review. We are delighted to hear that your mum is happy and settled at Watersmead and that you have had such a positive experience with our team. It is wonderful to know that you find our staff friendly, caring, and always willing to help. We take great pride in ensuring every resident feels comfortable, supported, and well looked after, so your feedback means a great deal to everyone here. Thank you also for your recommendation. It is a privilege to care for your mum, and we truly appreciate you taking the time to share your thoughts.
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Review of

Willowcroft

from H B (Friend of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbour was admitted to Willowcroft, although now sadly passed away, I still visit the home to chat with the residents. The staff were very welcoming to allow me to still visit. The team are fantastic, and nothing is too much trouble. I am ever grateful for their time and compassion towards my
friend who lived at Willowcroft.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you for your kind and heartfelt review. We are deeply sorry for the loss of your neighbour and truly appreciate you taking the time to share your experience with Willowcroft. It means so much to hear that you continue to feel welcomed when visiting the home and spending time with our residents. Creating a warm and caring community is incredibly important to us, and your continued visits are greatly valued by both residents and staff alike. Your kind words about the compassion, support, and dedication shown by our team will mean a great deal to everyone at Willowcroft. We are honoured to have cared for your friend and are grateful for the trust and appreciation you have shown us. Thank you again for your thoughtful comments and ongoing support.
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Review of

Watersmead

from David C (Son-in-law of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Watersmead since November 2023. She settled in very well with the other residents. She always gets involved in the daily activities which she enjoys. The care for the residents is good nothing to much trouble. When there is a health issue it is always dealt with quickly and efficiently.
The care staff do an excellent job. Anyone looking for a care home to move into. Watersmead would be a good choice. The home has 50 rooms so is not to big which enables staff to look after the residents efficiently. Rooms are always kept clean and tidy on a daily basis which is good for the residents. Mum enjoys her time here she also enjoys the daily menu which offers a good verity of food on a daily basis. All in all we have no complaints as to the way mum is looked after. Keep doing what you do excellent service.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that your mum has settled in so well since joining Watersmead and that she enjoys taking part in the daily activities and spending time with other residents. It is wonderful to know that you feel confident in the care and support provided by our team. Our staff work hard to ensure every resident receives compassionate, responsive, and person-centred care, so your kind words about how health concerns are managed and the excellent work of the care team mean a great deal to us.

We are also pleased that you are happy with the cleanliness of the home and the variety and quality of meals available each day. Creating a comfortable, welcoming, and enjoyable environment for our residents is always our priority. Thank you again for your recommendation and continued support. Your feedback will be shared with the whole team, who will be very encouraged by your comments.
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Review of

Watersmead

from Suzanne J (Sister-in-law of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering the home you get a feel of a Very friendly atmosphere , carers are always willing to help. All areas are the home are very clean and tidy. Residents are looked after well . Meals seem to be of high standard and from what I've seen they look delicious .
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you for your lovely review. We're so pleased to hear that you experienced such a warm and friendly atmosphere within the home. Our team works hard to ensure residents feel comfortable, cared for, and supported every day, so your kind comments mean a great deal to us. We're also delighted that you noticed the cleanliness of the home and enjoyed seeing the high standard of meals we provide. Thank you again for taking the time to share your feedback.
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Review of

Bemerton Lodge

from Henry D (Son of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I both feel our mother has been extremely lucky to have been given a place in this care home; it was the first choice offered by the Council, but even if her resources could have covered a greater range of options, we feel she could hardly have found a living environment better suited
to her needs. The staff are unfailingly friendly and cheerful, the rooms and facilities are colourful, clean and well-cared for, and the encouragement of social interaction and activities is embedded in their philosophy and the design of the building, along with its beautiful mature garden, where they facilitated a wonderful birthday party for our mother last year. She is clearly very happy there, enjoys the food and company, and has a wonderful relationship with the caring staff.
We are both very grateful to both Bemerton Lodge and the Council who have enabled her placement there.
Reply from Steve Gardner-Collins, On behalf of the team at Bemerton LodgeThank you so much for taking the time to share such a thoughtful and detailed review. We are truly delighted to hear that your mother has settled so well at Bemerton Lodge and that you and your sister feel reassured by the care and support she receives. It is especially rewarding to know that the friendly and cheerful atmosphere, along with the cleanliness of the home and quality of the facilities, has made such a positive impression. We are also very pleased that she enjoys the food, company, and activities, and that the environment, including the garden and special occasions like her birthday celebration, has helped her feel happy and at home. Your kind words about our team mean a great deal. We strive to create a warm, engaging, and person-centred environment for all residents, and it is wonderful to hear this has been reflected in your experience. Thank you again for your generous feedback and continued appreciation. It is a privilege to support your mother.
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Review of

Watersmead

from Paul G (Son of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always very friendly and supportive, always keep us informed what's going on. My dad has now been here for 18 months and been very well cared for and he is very comfortable I'm his surrounding which helps him immensely.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you for your kind words and wonderful feedback. We're delighted to hear that your dad has been so well cared for during his time at OSJCT Watersmead. Our team works hard to provide a friendly, supportive, and comfortable environment, so it's lovely to know this has made such a positive difference to both your dad and your family. We truly appreciate your trust and support over the past 18 months.
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Review of

Ridgeway House

from J H (Son of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have raised issues from time to time but happily and importantly these have been resolved. The manager listened and is keen to see visitors are happy as well as the residents. Overall happy with this care home.


I believe activities are happening but I am not usually there. Mum is restricted in what

she can do with dementia and partial sighted.
Reply from Steve Gardner-Collins, On behalf of the team at Ridgeway HouseThank you for taking the time to share your feedback about OSJCT Ridgeway. We're really pleased to hear that your concerns have been listened to and resolved when raised, and that you've found the manager responsive and focused on ensuring both residents and visitors feel happy and supported. That open communication is something we value highly. We also appreciate your thoughts on activities, especially in relation to your mum's dementia and partial sightedness. We understand that participation can vary depending on individual needs, and we will continue working to ensure activities are as inclusive and meaningful as possible for all residents. Thank you again for your honest and balanced review, it's genuinely helpful for us and the team.
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Review of

Watersmead

from A C (Son of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad have been living at Watersmead over a year now. All the staff are very friendly and attentive. Any issues that arise are communicated and dealt with promptly. We are very happy with the care provided. The home is very clean and tidy and has a very positive feel. Thank you very much.
Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadThank you so much for taking the time to share your feedback. We are delighted to hear that your Mum and Dad have settled well into life at Watersmead and that you are happy with the care and support they receive. Your kind comments about our friendly and attentive staff mean a great deal to us. We always strive to communicate openly with families and to address any issues promptly, so it is wonderful to know this has been your experience. We are also pleased that you appreciate the clean, tidy, and positive atmosphere within the home.
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Review of

Marden Court

from Janet M (Sister of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother entered Marden Court for one month respite last September. He enjoyed it so much 2 days after returning home he made the decision to make his permanent residence and has never regretted the decision. Being a retired farmer he particularly enjoys the fortnightly trips to Jamie's Farm and being
able to help with the garden at Marden Court. He finds the staff excellent and if he is having a bad day with his Parkinson's, he knows they are on hand to get him the help he needs.
Reply from Steve Gardner-Collins, On behalf of the team at Marden CourtThank you so much for sharing your brother's experience with us, it's wonderful to read. We're delighted that what began as a short respite stay turned into such a positive long-term decision for him. It's especially lovely to hear how much he enjoys the trips to Jamie's Farm and being involved in the garden-those meaningful activities can make such a difference in feeling at home and staying connected to lifelong interests.
Your kind words about our team will mean a great deal to them. Supporting residents through both good days and more challenging ones is at the heart of what we do, so it's reassuring to know your brother feels supported, particularly with managing his Parkinson's. Thank you again for your thoughtful feedback, it's a pleasure to have your brother as part of our community.
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Review of

Coombe End Court

from Dean A (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my mum received at Coombe End Court in the last three months of her life. The staff were incredibly kind, attentive, and treated her with real dignity and warmth, supporting our whole family through a very difficult time.
In her final days, their care was exceptional.
They kept her comfortable and were always there when we needed reassurance. It meant so much knowing she was in such caring hands.
They also arranged a beautiful funeral tea, which many attendees commented on.
I know Care homes don't always have the best reputation, but Coombe End Court truly stands apart. I am deeply grateful to all the staff for the compassion and support they showed my mum and our family
Thank you!
Reply from Steve Gardner-Collins, On behalf of the team at Coombe End CourtThank you so much for your kind and heartfelt words. It truly means a great deal to our entire team to hear about your experience. We are honoured to have cared for your mum during such an important time, and we're grateful you trusted us to support both her and your family. Providing comfort, dignity, and compassion is at the heart of what we do, so it's reassuring to know that this came through in her care and in those final days. We're also pleased that the funeral tea provided a small measure of comfort and was appreciated by those attending, it's something we feel privileged to help arrange during such a difficult time. Your feedback will be shared with the whole team, who will be deeply touched by your words. Thank you again for taking the time to share your experience and for allowing us to be part of your mum's journey.
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Review of

Brookside

from Gary E (Nephew of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle received amazing care; he is very well looked after day and night. Nothing is too much trouble for the caring staff.
They also make me feel welcome and included. I enjoy visiting here.
Reply from Steve Gardner-Collins, On behalf of the team at BrooksideThank you so much for your kind feedback about OSJCT Brookside. We're delighted to hear that your uncle is so well cared for and that our team's support, both day and night, has made a positive difference. It's especially lovely to know that you feel welcomed and included when you visit - creating a warm, supportive environment for families is just as important to us as the care we provide to our residents. Your comments will mean a great deal to our staff, who work hard to ensure nothing is ever too much trouble.
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Review of

Willowcroft

from F B (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum always maintained that she would never go into a care home, but as her health deteriorated, she became extremely frail and vulnerable. After a long hospital stay, she moved into Willowcroft, and despite my anxiety about how she would settle in and mum's initial reluctance, she's adapted really
well. In my view, the staff were key. They are so warm, welcoming and kind. They always greet you with a smile, and nothing is too much trouble. They take great care to support mum in just the right way to meet her specific needs. I'm very happy mum is receiving such excellent care.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you for sharing such a heartfelt review. We understand how difficult and emotional it can be when a loved one transitions into care, especially when it's something they were initially reluctant about. We're so pleased to hear that your mum has settled well at Willowcroft and is feeling supported. Your kind words about our team mean a great deal. Providing warm, compassionate, and person-centred care is at the heart of everything we do, and it's wonderful to know that this has made a positive difference to both you and your mum. We'll be sure to pass your feedback on to the staff, who will be truly touched by your comments.
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Review of

Willowcroft

from V W (Wife of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Willowcroft for 4 years he has been very well cared for in that time.The staff are friendly and caring treating people with kindness and dignity when they themselves have outbursts to content with from patients. I am always kept informed of any problems arising with my husband.
I have always found the home to be clean and welcoming.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftWe are very pleased to hear that your husband has been so well cared for over the past four years, and that you feel our team provides support with kindness, dignity, and understanding. We recognise that caring for individuals who may experience moments of distress can be challenging, and we truly value your acknowledgement of the compassion and professionalism shown by our staff. It is also reassuring to know that you are kept well informed and that you find the home clean, friendly, and welcoming whenever you visit. Your feedback means a great deal to the team and will be shared with them as encouragement to continue delivering high-quality, person-centred care.
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Review of

Watersmead

from Adrian C (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care by all the staff, they understand Mums needs and care.


When ever they is an issue I am made aware of it straight away.


The food in general the food is of good quality.
Mums room is really suitable for her needs and care, large window overlooking the garden

Reply from Steve Gardner-Collins, On behalf of the team at WatersmeadWe're really pleased to hear that you feel confident in the care your mum is receiving and that our team understands her needs well. Keeping families informed promptly when issues arise is very important to us, so it's reassuring to know this has been your experience. We're also glad you're happy with the quality of the food and that your mum's room is comfortable and well suited to her needs, particularly with the lovely view over the garden. Your kind words are greatly appreciated and will be shared with the team as encouragement to continue providing high-quality, person-centred care.
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Awards / Recognitions (9)

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