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Care Homes Owned by The Orders of St John Care Trust in Wiltshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Orders of St John Care Trust in Wiltshire

Only the locations & reviews in Wiltshire for The Orders of St John Care Trust are showing below.

View the details of all 72 locations (with 5910 reviews) owned by The Orders of St John Care Trust

The Orders of St John Care Trust Locations in Wiltshire (16)

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16 Care Homes owned by The Orders of St John Care Trust in Wiltshire
Brookside

Ruskin Avenue, Melksham SN12 7NG 

9.9 69 reviews
"Mum loved being at Brookside, she called it home. The staff go above and beyond for their family (I would not call them Residents). You…"   Read all 69 reviews
Location Type Care Home

Brookside is an established care home in Melksham and has been serving the local and wider Wiltshire community for over 40 years. It offers compassionate, individualised residential care for up to 50 residents, and has been awarded an overall 'Outstanding'… Read more about Brookside

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 50 Rooms
  • from £1,365 / week
Goodson Lodge Care Centre

Hilperton Road, Trowbridge BA14 7JG 

9.7 94 reviews
"We knew immediately that this was the place for mum. Everyone was friendly from the very first visit, and this has continued. We…"   Read all 94 reviews
Location Type Care Home

Completed in Spring 2017, Goodson Lodge Care Centre features a specialist home environment, designed specifically to enhance quality of life. Located close to the town centre in Trowbridge this homely care centre offers accommodation for 64 residents. Split… Read more about Goodson Lodge Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 64 Rooms
  • from £1,665 / week
Watersmead

White Horse Way, Westbury BA13 3AH 

9.7 109 reviews
"My mum has Alzheimer's and had lived at Watersmead for around 3 years now. The home is well run and each time I visit I see activities in…"   Read all 109 reviews
Location Type Care Home

Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents. All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play… Read more about Watersmead

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 50 Rooms
  • from £1,210 / week
Ridgeway House

The Lawns, Wootton Bassett, Swindon SN4 7AN 

9.7 67 reviews
"My mum has been in Ridgeway House just over a year now. She has settled in really well; all the staff are so lovely, kind and caring to her…"   Read all 67 reviews
Location Type Care Home

Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care. Care… Read more about Ridgeway House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 43 Rooms
  • from £1,270 / week
Bemerton Lodge

Christie Miller Road, Salisbury SP2 7EN 

9.7 82 reviews
"Excellent staff always happy, helpful, have been amazing with my mum she has settled into Bemerton Lodge brilliantly and is literally…"   Read all 82 reviews
Location Type Care Home

Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care. Care homes from The Orders of St John Care… Read more about Bemerton Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 56 Rooms
  • from £1,200 / week
Willowcroft

Odstock Road, Salisbury SP2 8BG 

9.7 85 reviews
"Mum has been in Willowcroft since being compelled to leave her home after a fall, being admitted to hospital first, then welcomed to…"   Read all 85 reviews
Location Type Care Home

Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care. Care charity and provider The Orders of St John Care Trust are respected… Read more about Willowcroft

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 42 Rooms
  • from £1,330 / week
Hayward Care Centre

Corn Croft Road, Devizes SN10 2FR 

9.6 118 reviews
"All staff were excellent, as was the care provided. I enjoyed my stay thoroughly. I enjoyed the company of the other residents and made…"   Read all 118 reviews
Location Type Care Home

Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach. Independent… Read more about Hayward Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 80 Rooms
  • from £1,525 / week
Coombe End Court

London Road, Marlborough SN8 2AP 

9.5 81 reviews
"I brought my husband in for 11 days while I went on holiday. He has dementia. He has been staying on + off for about 2 years. He enjoys his…"   Read all 81 reviews
Location Type Care Home

Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services. The home underwent a major refurbishment in 2016 and now boasts a separate dementia… Read more about Coombe End Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 60 Rooms
  • from £1,430 / week
Marden Court

Quarr Barton, Calne SN11 0EE 

9.4 60 reviews
"A friend of a resident in the home. I've been attending the home for 2 years. Cannot say anymore than excellent in every way. All looked…"   Read all 60 reviews
Location Type Care Home

Marden Court is registered for twenty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care. Care homes from The Orders… Read more about Marden Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 28 Rooms
  • from £1,240 / week
Ashwood Care Centre

Gipsy Lane, Warminster BA12 9LR 

9.4 79 reviews
"Mum was always treated with kindness and respect. All staff knew her name and mine. She was a resident for just short of 9 years until her…"   Read all 79 reviews
Location Type Care Home

Ashwood Care Centre provides specialist care for people requiring dementia care and short-term respite. The care home offers services for older people regardless of their race or religion and strives to ensure all care delivered is of the highest… Read more about Ashwood Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 82 Rooms
  • from £1,525 / week
Seymour House

Monkton Park, Chippenham SN15 3PE 

9.2 107 reviews
"I can't praise staff enough for their dedication over the 2 years Mum has been at Seymour House so far. They are all so caring and really…"   Read all 107 reviews
Location Type Care Home

Seymour House is a forty-two capacity care home located in Chippenham, dedicated to person-centred methods and offering quality care for old-age related care needs and mental health related needs. Care charity and provider The Orders of St John Care… Read more about Seymour House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 42 Rooms
  • from £1,330 / week
The Cedars

High Street, Purton, Swindon SN5 4AF 

9.1 65 reviews
"My Mother, was at the Cedars Care Home Purton for just over 2 years. During this time,she thoroughly enjoyed being there. All the staff…"   Read all 65 reviews
Location Type Care Home

The Cedars is a care home in Purton that has been servicing the local and wider Wiltshire community for over 30 years. It offers compassionate, individualised residential care for up to forty-nine residents. The home is set in its own attractive… Read more about The Cedars

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 49 Rooms
  • from £1,255 / week
Hungerford House

Beechfield Road, Corsham SN13 9DR 

9.0 90 reviews
"The overworked staff at Hungerford House are amazing. They are always kind, caring and attentive to residents' needs. The staff have…"   Read all 90 reviews
Location Type Care Home

Hungerford House is a forty-eight capacity care home located in Corsham, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia and other mental health related needs. Care charity and provider The Orders of… Read more about Hungerford House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 48 Rooms
  • from £1,225 / week
Athelstan House

Priory Way, Burton Hill, Malmesbury SN16 0FB 

8.9 73 reviews
"It is a pleasure to visit Mum in Athelstan House. The staff are warm & welcoming, and Mum is being very well cared for. We are very…"   Read all 73 reviews
Location Type Care Home

Athelstan House is an eighty capacity care home located in Malmesbury, dedicated to person-centred methods and offering quality care for adults diagnosed with health-related needs. The home also cares for residents with nursing needs who will be… Read more about Athelstan House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 80 Rooms
  • from £1,495 / week
Avonbourne Care Centre

1 Mitre Way, Old Sarum, Salisbury SP4 6GW 

8.8 105 reviews
"My mother was a resident for 13 months, on Harnham ward. She wasn't the easiest of people to care for, but Philipia and her team looked…"   Read all 105 reviews
Location Type Care Home

Avonbourne Care Centre offers two distinct homes in which residents enjoy living life to the full, in vibrant care communities, with great people around them 24-hours a day. Avon Court is for those of their residents living with dementia, where specially… Read more about Avonbourne Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 120 Rooms
  • from £1,395 / week
Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR 

8.7 83 reviews
"Mum has been there for just a year now and during that time I have seen the pure dedication of all the staff to make her stay happy, as…"   Read all 83 reviews
Location Type Care Home

Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care. Care homes from The Orders of St John Care Trust… Read more about Buckland Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 50 Rooms
  • from £1,135 / week

The Orders of St John Care Trust Reviews in Wiltshire (1367)

9.5

The Orders of St John Care Trust has a Group Review Score of 9.5 (9.508) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

Overall Experience
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Date Published
  • 1367
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  • 290
  • 1077
Reviewer Connection to The Orders of St John Care Trust
  • 502
  • 222
  • 157
  • 89
  • 74
  • 47
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  • 30
  • 26
  • 24
  • 17
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  • 11
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Review of

Goodson Lodge Care Centre

from J T (Partner of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initialy we felt Goodson Lodge was exellent, as time passed there were a few things we felt could be improved. At times checking in on the patient more frequently would have been helpful, particularly with bed bound patients. I feel on a whole, the staff were obliging and always polite. Our whole experience
reflected GL need more staff on each floor. Then GL would be an exellent place to stay.
Reply from Katerina Pippi, Team Member at Goodson Lodge Care CentreThank you very much for taking the time to give us very valuable feedback. We're pleased to hear your initial experience at Goodson Lodge was excellent and thank you feel comfortable to share your views. We understand the importance of frequent check-ins, especially for bed-bound residents, and the need for sufficient team members . With 64 residents, each receiving person-centred care, we strive to balance attention to ensure all residents feel supported. We truly appreciate your input and we continue being committed to providing the highest quality of care possible to meet our residents individual needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Willowcroft

from Trevor L (Son of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Willowcroft since being compelled to leave her home after a fall, being admitted to hospital first, then welcomed to Willowcroft on a permanent basis. Mum was self sufficient at home and, having lived there for 70 years, it was a very tough time for her and the family in accepting what
was, really, unavoidable.
However, 5 months later, Mum has settled very well, and is comfortable, warm, fed, & watered very satisfactorily. I personally feel she is actually better off in the home as it takes all the pressures away of living on her own at a very old age. The staff, without exception, are always very willing to help with whatever is necessary in making the residents feel at home.
Thank you to all the carers & management at Willowcroft for your efforts to ensure Mum's happiness & acceptance of the situation. All of the family are at ease now as we know the care for our dear old Mum is exemplary.
Reply from Steve Gardner-Collins, On behalf of the team at WillowcroftThank you so much for taking the time to share this heartfelt review. We understand how difficult and emotional the transition can be when a loved one leaves their home after so many years, and we're truly grateful for the trust you and your family placed in Willowcroft during such a challenging time. It's wonderful to hear that your mum has settled in well and is feeling comfortable, supported, and cared for. Our team strives to create a warm, welcoming environment where every resident feels at home, and your kind words mean a great deal to all of us. Knowing that your family now has peace of mind is exactly what we hope to provide. Thank you again for your appreciation and for recognising the efforts of our carers and management. It is a privilege to look after your mum, and we remain committed to ensuring her continued comfort and happiness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Avonbourne Care Centre

from Paul R (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for 13 months, on Harnham ward. She wasn't the easiest of people to care for, but Philipia and her team looked after her with care and compassion. All the staff from reception, through to the kitchen went out of their way to accomodate all of her requests, including soup for
breakfast. Her end of life care was excellent allowing her to pass with dignity and pain free.
Reply from Steve Gardner-Collins, On behalf of the team at Avonbourne Care CentreThank you for your review, we really appreciate your feedback and the team will be really happy to see 5 stars - we are pleased to hear your mother's needs were met and that her passing was dignified.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Brookside

from Linda C (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loved being at Brookside, she called it home. The staff go above and beyond for their family (I would not call them Residents). You hear bad things of homes but this one is first class I would recommend it to anyone.
Reply from Steve Gardner-Collins, On behalf of the team at BrooksideThank you for your 5 star review, we really appreciate you taking the time to share your mum's experience at Brookside. I will pass your comments on to the home to share with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayward Care Centre

from Colin W (Respite Resident) assisted by family/friend published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were excellent, as was the care provided. I enjoyed my stay thoroughly. I enjoyed the company of the other residents and made many new friends. I would like to stay again when I have saved up.
Reply from Steve Gardner-Collins, On behalf of the team at Hayward Care CentreThank you for your review, it was lovely to hear you made new friends and would visit again. We are really pleased the staff were excellent and you enjoyed your stay. We look forward to seeing you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Goodson Lodge Care Centre

from A P (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We knew immediately that this was the place for mum. Everyone was friendly from the very first visit, and this has continued. We particularly like that the rooms for those with dementia are on the ground floor, giving ready access to lounges and the lovely gardens. The care team seem to really know
the residents and are good at maintaining communication/ The management team have been helpful with ongoing admin and financial arrangements. Everyone contributes to create a homely atmosphere.
Reply from Katerina Pippi, Sales & Marketing Manager at Goodson Lodge Care CentreDear Anne,
Thank you so much for taking the time to share your experience at Goodson Lodge Care Centre. We are delighted to hear that you found that this the right home for mum. Communication and a homely atmosphere is something we pride ourselves on so it is great to hear that this was your experience.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, it's wonderful to know that our efforts are making a positive difference. Your feedback is truly appreciated.
We look forward to continuing to support your mum and hope to welcome you back soon.
Warm regards,
Goodson Lodge Care Centre Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Ashwood Care Centre

from K H (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was always treated with kindness and respect. All staff knew her name and mine. She was a resident for just short of 9 years until her death. She was living with dementia and could be challenging at times. I found the staff easy to talk to about any minor concerns I had. Her birthday and Christmas
were always celebrated and presents given. The food was excellent and was made easier for her to manage towards the end of her life. I would strongly recommend this care home.
Reply from Steve Gardner-Collins, Regional Marketing Manager at Ashwood Care CentreThank you so much for your lovely 5* review in all areas. The team and everyone at Ashwood are so grateful you took the time to write such a wonderful review.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Coombe End Court

from D F (Wife of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I brought my husband in for 11 days while I went on holiday. He has dementia. He has been staying on + off for about 2 years. He enjoys his time here and is always made welcome + comfortable.
Reply from Steve Gardner-Collins, On behalf of the team at Coombe End CourtThank you for your kind review, we are really pleased you keep choosing Coombe End Court for your husband's care. We look forward to seeing you again.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Seymour House

from B F (Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As will be apparent from the table below, I have found all aspects of life and care at Seymour House to be good since I was admitted direct from hospitalisation in May 2022. The past 3 years have been difficult for all staff- short handed and overloaded but employees and volunteers are remarkably good
humoured and helpful "beyond the call of duty" inspite of the vagaries of national and local policy makers.
Reply from Steve Gardner-Collins, On behalf of the team at Seymour HouseThank you for your kind review, we are really pleased you have found all aspects of life and care at Seymour House to be good. We will pass your comments on to the wider team who will be really pleased to hear this.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Management
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  • Rooms
  • Value for Money
Review of

Avonbourne Care Centre

from Sue M (Friend of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are so supportive, caring and happy to residents, friends and family alike.
It has a great home from home atmosphere throughout.
The enthusiasm of staff and the opportunities offered are inspirational. It has helped my friend to achieve and enjoy a her new life at Ashbourne. Such a
tonic for us all to be part of Thanks.
Reply from Helen Dearing, On behalf of the team at Avonbourne Care CentreThank you for leaving us such a lovely 5-star review, we really appreciate it. We are so thrilled to read how highly you rate our team. To be called a home from home makes our day; this is what we strive to achieve. You're welcome at any point, our kettle is always on.
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  • Value for Money
Review of

Goodson Lodge Care Centre

from Jackie P (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent a week of Respite care at Goodson Lodge. She had been rather poorly before she went in and I was amazed how much better she looked after only 2 days! All of the staff were very friendly and made her feel special, and her care was adapted to suit her abilities. She ate well and took part
in many of the daily and diverse activities, enjoying the social aspect of the home. The family had to fit our visits in to when she wasn't busy! She is already planning on going back for another 'holiday', possibly for longer.
Reply from Anna Jennings, On Behalf of The Team at Goodson Lodge Care CentreThank you for taking the time to write your lovely review. We are so pleased to hear your mother enjoyed her stay at Goodson Lodge and wants to come back for a holiday. We pride ourselves on the level of care we offer and our team is thrilled with the feedback, thank you.
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Review of

Hungerford House

from M C (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overworked staff at Hungerford House are amazing.
They are always kind, caring and attentive to residents' needs.
The staff have taken the time to get to know all the residents, fully understanding their individual needs and wants.
The activities available are diverse and entertaining, and again
appropriate to residents' needs.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Hungerford HouseThanks so much for taking the time to share this review. Your kind words mean a huge amount to the whole team, and it's great to hear that you're so happy with the activities on offer.
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Review of

Coombe End Court

from M S (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Coombe End for 10 weeks and generally it has been a positive experience. The things he has mentioned which he is less happy about are his breakfast is often late and there is no chair in his room for visitors. Overall things are progressing slowly but hopefully he will settle in
and socialise.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Coombe End CourtThanks very much for taking the time to share your thoughts on your father's experience at Coombe End Court so far. We really appreciate your feedback, and if there's anything more we can do to support your father in settling in, please don't hesitate to ask.
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Review of

Goodson Lodge Care Centre

from Lynne C (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly I cannot recommend this care home. My mother's basic needs were often not met. I have made numerous complaints both to the care home, the trust, care quality commission etc. daily carers are very good. Night time staff and managers are definitely not good. My mother passed away in the home and
an inquest is being held due to a fall shortly before her death. Quite frankly they must do better! Those who cared for mum during the day were compassionate and caring. Managers pretty clueless as were some care leads and overnight staff.
Reply from Louise Axtell, Divisional Director at Goodson Lodge Care CentreI am very sorry to hear about your experience and offer our sincere condolences for your loss. Although we are glad that you found some members of the day team to be compassionate and caring, we take the concerns about other parts of your mother's care very seriously. As you know, we investigated your concern at the time, and reported this to the Care Quality Commission, who reviewed and closed the matter. We are committed to learning from all feedback and always aim to improve the quality of care we provide. While we understand your experience was distressing, we do not believe that some of the personal comments made truly represent the professionalism and dedication of our entire team.
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Review of

Buckland Court

from D B (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our dad was a resident here for about 8 months until his condition deteriorated and was admitted to hospital and then on to a nursing home. During his time here he received very poor personal care and little to no social stimulation. Lack of communication between staff and poor management led to many
distressing issues for our dad that could have been resolved if the family had been informed but this rarely happened. Dads clothes and personal items often went missing and not much effort was put into finding them despite being labeled, no explanation was ever given as to why this happened and it cost my dear mum a lot of money to keep replacing them.
Could never find staff, especially at weekends and they were never witnessed sitting with the residents for social interaction.
I would not recommend this place for your loved one unless some serious changes are made to management and a vast improvement on care.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Buckland CourtThank you for your feedback. It is disappointing to hear that your father's experiences fell short of the high standards we set ourselves. Please be assured your concerns have been thoroughly investigated, addressed and any learnings shared with the team .Since your father was at Buckland Court there have been changes to the management team.
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Review of

Ridgeway House

from Helen H (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ridgeway House just over a year now. She has settled in really well; all the staff are so lovely, kind and caring to her and to me at this difficult time.
Thank you so much to you all. xx
Reply from Rhiannon Freeman-Gray, on behalf of the team at Ridgeway HouseThanks so much for taking the time to share this lovely review - we all really appreciate it! It's a privilege to care for your mum and we're so pleased to hear you feel she has settled in well. If there's ever anything more we can do for you or for her, please just ask.
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Review of

Brookside

from Amie P (Friend of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Amazing friendly staff, always willing to go above and beyond. Home manager always very helpful.
Activities are very good, and home always appears very clean and smell nice when going in.. love all the different area they have for the residents and how your always made to feel welcome when greeted
by staff.
Reply from Helen Dearing, On behalf of the team at BrooksideThank you so much for your lovely review, we are so grateful. If there is anything else we can do for your friend, please let us know. Do say hello next time you visit.
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Review of

Brookside

from Helen H (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received over the last 2 years has been excellent. All the carers and staff have been very kind and have shown a huge amount of patience. They all treat my mother such dignity and are on hand to deal with any queries I might have. The manager & staff take the time to ask me how
I am doing which is very thoughtful as sometimes I feel low and emotional. The food here always looks so good. Everyone here is very aware of keeping my mum's affairs private.
Excellent all round! I feel my mum is very safe at Brookside.
Reply from Helen Dearing, On behalf of the team at BrooksideThank you for your lovely review of our home, it's greatly appreciated. It is an absolute pleasure caring for your mother, we've loved getting to know her over the last two years, she makes us smile every day. Please let us know if there is anything more we can do for her or you. You are always welcome; please do come and join us for tea and cake - our kettle is always on.
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Review of

Goodson Lodge Care Centre

from J P (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of this lovely care home for 16 months. The carers are wonderful & I'm delighted with the level of care she receives. She enjoys many of the activities laid on, especially animal visits & anything musical. The menus are varied and tasty. Everything is kept clean. The decor
throughout the building is very pleasing & the garden pretty & well-kept. Her 91st birthday was celebrated with a cake & gifts. Knowing she is safe & so well-cared for gives me peace of mind every day.
Reply from Anna Jennings, On Behalf of The Team at Goodson Lodge Care CentreThank you for taking the time to write your lovely review. We are so pleased to hear we are able to offer you peace of mind knowing your mother is being well cared for.
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Review of

Seymour House

from C M (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise staff enough for their dedication over the 2 years Mum has been at Seymour House so far.
They are all so caring and really know Mum as a person, familiar with her likes and dislikes and make sure she gets what she needs to make her life happy.
She always looks well cared for, very content
and her health needs are met well met.


It is a well run home with a proactive team.
Families are made very welcome at visits even providing meals on request.
I am kept informed about changes or new care needs promptly for Mum. I can join in activities or contribute to meetings about the day to day management of the home.


They go out of their way to provide the best quality life she can have, encouraging her to join in activities and to socialise with residents.


It is a cosy, well maintained and tastefully furnished home with communal areas for residents to mix or sit quietly. The rooms have activities available and there is a wonderful events team too.


5 stars well deserved!

Reply from Rhiannon Freeman-Gray, on behalf of the team at Seymour HouseWow, thank you so much for this amazing review! Your lovely feedback means so much to the entire team here at Seymour House. We're delighted to hear how happy you are with the care your mum is receiving. It really is a pleasure to look after her, and if there's ever anything more we can do for her or for you, please don't hesitate to ask.
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Awards / Recognitions (8)

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