Care Homes Owned by The Orders of St John Care Trust in Buckinghamshire

Staff have always been prepared to go the extra mile for residents and their guests. They do all they can to make the home feel safe, secure and comfortable. Staff have been very responsive to my wife's dietary needs and her own daily rhythm.

Thanks Icknield Team - you are doing a great job!

Lisa

My sister Jo moved to the heights Feb 26 to Aug 26. Excellent care & attention. Great room + TV + bathroom all in a lovely location 10/10

This is not a one off since the transfer of ownership staffing levels are shocking at weekends with it appears the excuse being not fully occupied house do not get full staff.

Farnham Common house has a wonderful home within a village feel. Highly experienced management lead an amazing team. All the staff including carers, cleaners, laundry, maintenance and reception add value, care and a sense of family to the residents. Food amazing and home cooked!! Lovely lounges and gardens, lovely relaxed atmosphere. Mum has settled in brilliantly and of course it was a big deal for her and the family. Highly recommended!

If I were to end up in a home this is the kind of place I'd like to be.

Very happy place today, everyone loving my grandaughter.

The atmosphere of the home is amazing. A happy, wonderful place that always looks after mum so well. I couldn't be happier with Icknield

The carers that look after my mum are amazing. The cleaners also do a fantastic job.

The team at Icknield Court are providing great care for my Mum, who has been there for eight months. I can't thank them enough. I visit a lot, so see all the carers regularly - they are amazing and work so hard. They are also good with me as I am still able to be involved with Mum's care when possible. It is such an adjustment for everyone.

We will always be grateful to Katie and the whole team at Lewin House for everything they did for Des. Thank you from the bottom of our hearts. Saskia and Christine x

My dad arrived a fortnight ago and we are very pleased. The home is light and airy and on the whole maintained well. we have been very impressed by the new manager Michael. Michael has some great vision for the home and is very friendly and approachable. He is setting high standards and the level of care dad is receiving is respectful and kind. The staff we have met so far are warm and friendly . Thankyou

Lovely carers, nothing too much trouble for them. Their interactions with residents & visitors is always caring & considerate. Individual needs & requirements always at the forefront of their actions. Lovely rooms & plenty of sociable space.

All the people too old for me, except the staff.

My husband went into Farnham common house in June 2026. It was a hard choice to make I felt guilty and also felt that I was deserting him . The first week was awful for us all. My husband took just over a week to settle. He's really calm and settled. He has accepted it as his home and tells me as long as we visit he's happy. I can't thank all the staff enough everyone of them can't do enough . I know that is why my husband is so happy and settled. If we have had any hiccups they have gone out of there way to sort them out quickly. Last thing I felt put out because my husband was more happy and settled than he was at home (been married 58 years) there again the staff put me right and reassured me.

My father has settled well at Farnham Common House . The staff sort out any issues swiftly and log all the residents meals etc on their phone devices. The staff understand our situation and do their best to give us reassurance. As a family we feel that my father is happy and well cared for .

Both my parents had to go into temporary respite care at fairly short notice whilst repairs were carried out that their home. Lent Rise House facilities and staff were excellent. Mum and Dad were treated with great respect and kindness for the whole of there stay. The staff were very attentive and also extended that kindness and reassuring support to us a family in what was a very stressful time. Very clean comfortable accommodation with lots of activities and beautiful lounge and gardens for them to enjoy also. Medical support was excellent and we cannot speak highly enough of the staff.

A big belated thank you everyone at Lent Rise whose care and kindness to us all was wonderful we cannot speak highly enough of the facilities care and support they gave us during a very stressful time.

I asked a carer if I could take my nan out to the garden and needed her wheelchair, she proceeded to point to a cupboard that was locked expecting that I knew what to do. I found another carer who then opened it for me. I took my nan to the garden for an hour. She said she is bored and that she would love to come into the garden more, but no one can bring her as they are too short staffed. I brought her back into the day room and on my way through there was a carer lying with her shoes on the sofa on her phone. I was appalled to see this. The carers seem disinterested and I am not sure why they can't sit and do activities with the residents. The residents look bored and it was sad to see.

The overall experience of the Henley boat trip was excellent. The only "problem" was that of roadwork delays and totally out of anyones control. Lovely relaxing experience. Lucy, the captain explained about the river, countryside, using a large map to show people. Care home staff had relevant medication drinks and snacks for residents needs.