Cherry Garth

My mother has been at Cherry Garth for nearly two years now. The quality of care is very good, and my mum is very happy and safe. The staff, in particular, are very caring. Yesterday she attended a picnic in the local sensory garden in Holmer Green along with a number of the residents; she really enjoyed the activity.

I visited my friend Michael after 2 years, I can't tell you the difference he has now, he is so much better, and he said he is well looked after. I met the manager who has been there for two years now and he knows Michael very well which is a nice experience as most times they don't know the residents.

The home could be so much better which is a shame. Cleanliness should be a priority for all and sometimes the smell is far from pleasant. The lift is a joke. So many issues and slow to repair. My grandfather missed Christmas and Easter celebrations due to being stuck. Unforgivable. I don't feel that excellence comes from the top (be that within the home or at a higher level). Needs significant improvement. Some staff members are wonderful.

Although only recent resident, we are very impressed with the standard of the home and genuine care and attention given, more like a smart hotel than I imagined a care home. We've seen an improvement in her wellbeing since residency. Highly recommend to date.

I have been with my wife for 66 years. I said I would never put her in a home. But after looking after her for the past two years, I realised I could not manage any longer. I have been lucky to have Cherry Garth not far from where I live. I have found the staff to be very kind and helpful, also very friendly. Thanks once again for helping my wife settle in.

The whole staff including the nursing and administration have cared for my mother so my brother and I can go on holiday and not have any worries whilst we are away. The food selection is wonderful and cinstant are is superb.

Mum past on in November, the team were there not only supporting mum, but also myself through this difficult time.

The caring staff at Cherry Garth have helped my mum settle in really well. Nothing has been too much trouble. They have also cared for us as a family as we have adjusted to mum's new situation. My dad has also been cared for when he is able to visit and we all enjoy our visits with mum and the other residents she has got to know.

Staff provide an excellent level of care, being attentive, patient and kind. A good range of activities. Organised timing and frequency of changing the bedding, laundry and medication could be helpful to create less anxiety for the resident. Very good at trying to cater to everybody's individual needs.

Chery Garth is a wonderful care home. The staff are first class. The carers make every thing delightful, their care and compassion shines through in all they do. The management team ensure all works well throughout the premises, gardens and at the administration level. I am very pleased with them all.

Constantly taking the time to offer, considerate, caring and dignified care. Despite several changes of management in recent months, the overall experience is a positive one. The open door policy is perfect, allowing you to visit at anytime. I have always found Cherry Garth to be a clam, welcoming environment. Many members of staff go above and beyond - thank you.

My mother-in-law (91) says she is happy at Cherry Garth. She has lived there for about two months now, after multiple falls, also having stated very clearly she would NEVER move from her own house! The staff are patient, caring, and professional. She feels safe. The food is traditional type food enjoyed by the elderly. It is plentiful and there is choice. Oh and unlimited and frequent tea and biscuits! There are daily activities such as gentle exercise, bingo, singing, dominoes, and visits from local nursery. In terms of decor, I would describe the home as 'no frills', but the rooms are a decent size with huge en-suite bathrooms. The gardens are beautiful, and accessible. The management are working to improve communication channels with families and build up the key worker set-up. I would recommend this home.

The administration needs a little work. We are very satisfied with the standard of care provided by the staff and are happy to overlook the occasional glitch in administration.

My 94-year-old mum has been at Cherry Garth for around 8 months now and seems very happy there. She has a lovely modern room with ensuite facilities which is regularly cleaned and kept tidy. Also on her wing is a spacious lounge with a television and comfortable wing-back chairs there is also a kitchen/dining room with tea-making facilities for when you visit. It has a lovely garden for her to sit out in and also has a hairdresser and coffee shop on site. There are daily events to suit most people such as quizzes, singing, etc The most important thing is the care which she receives which has been brilliant every member of staff I have met has always been lovely and kind to my mum. As you can imagine looking after older people does have its challenges but they always inform me of even the smallest of problems. Finally, I would like to thank the manager, and his assistant manager for all their patience and help you have both been amazing.

We all feel Mum is safe and well cared for. With plenty of activities to occupy her. Friendly caring staff and a lovely clean caring environment. Mum is so happy and settled. Thank you, love all her family.

Cherry Garth Care Home is a very friendly and homely place. Staff are all polite and helpful and do everything to make the residents and their relatives feel welcome.

We were invited to afternoon tea with our friend, a resident at Cherry Garth. It was a very enjoyable afternoon. The room was decorated for Christmas and the staff had gone to lots of trouble to provide a lovely tea. It's always welcoming and bright at Cherry Garth, with plenty of staff about and a happy atmosphere. Our friend, and neighbour, is very happy there and it's always a pleasure to visit.

Sometimes special requests for care can be missed but I know the managers are working hard on this to improve things. Keep it up. I have seen some really good progress.

The management team have been very supportive to both of us. Lost clothes are a problem - not that it bothers my husband.

I am extremely happy with the service provided to my wife. The staff are very helpful with any questions that I ask and my wife has become quite fond of them. I have no adverse comments except for lost clothes. I can not understand how clothes go missing when they are all clearly labeled. The new manager is extremely helpful and considerate.