Lent Rise House

Coulson Way, Burnham, Slough SL1 7NL

Lent Rise House care home provides a calm and relaxing environment for older people requiring nursing and dementia nursing care. The experienced and skilled care team are skilled in providing care and support that meets each individual’s unique needs.

The team encourage independence and choice whilst maintaining a friendly atmosphere throughout the home. A beautiful outdoor space enables everyone to enjoy the fresh air or tend to the chickens in the garden.

There is a varied and interesting activities schedule on offer, suitable for residents to enjoy and participate as they wish. Many events and occasions are celebrated throughout the year, giving residents plenty of opportunities to build friendships and make each day matter.

Group: The Fremantle Trust

Person in charge: Hazel Greenway (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age

Specialist Care Categories: Alzheimer's • Multiple Sclerosis

Admission Information: Via Bucks County Council Social and private assessment. Ages 60+.

Languages Spoken by Staff (other than English): Hindi

Single Rooms: 60

Shared Rooms: 0

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Lent Rise House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7 (maximum of 10) for Lent Rise House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Lent Rise House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.917 for Lent Rise House is calculated as follows: ( (21 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 36 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.083 Points relating to the number of positive Reviews for Lent Rise House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7 Lent Rise House has a Review Score of 7 (7.000) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lent Rise House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Lent Rise House

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1

Since my mother's first arrival at Lent Rise House, we have felt that she is in the best possible home after her own home. The carers, nurses and all staff clearly care very much with their support and commitment. We were able to transition our mother to the care home even though it was an enormously emotional even traumatic time for us as her children and her family.
Lent Rise have kept our mother healthier, more stable and content in herself than she was ever in the months before she arrived. We can only thank the carers, nurses, management and all staff deeply for all they do and have enabled our family to be happy again knowing our mother is well cared for.

How likely would you be to recommend Lent Rise House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Two years ago I wrote a review saying service was excellent. Now it is not. All I can say is read the CQC report. A very distressing time.

How likely would you be to recommend Lent Rise House? Extremely Unlikely

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Average Rating:   2 out of 5

Sarah Bygrave, Communications Executive at Lent Rise House responded to this review on 20 Feb 2018:

The Fremantle Trust strive to deliver exceptional care and support to residents within our services and we are disappointed that there have been a number of occasions where we have failed to meet the required levels of care at Lent Rise House. As soon as we identified issues at the home we liaised with our partners and families and have put in place an action plan to ensure the home delivers the expected levels of person-centred care.

We are continuing to work with partner organisations, employees, residents and their families to enable open and transparent conversations while the action plan is delivered.

Regional Director

This is a very friendly home providing both nursing care and dementia care in a clean, comfortable purpose-built building, with beautiful gardens, and various lounges and sun-rooms that are full of light and space. My grandmother spent her last three years her until the age of 101, receiving nursing care. She had a strong personality, a bright mind and a very wide life experience, and could sometimes be very frustrated with her loss of independence and almost total need for care. The Lent Rise staff took the trouble to understand her and treat her with compassion and dignity, adapting their timetables and patterns to her preferences wherever possible (even when perhaps more inconvenient for them) and encouraging her to make the most of all the opportunities on offer whilst still respecting her privacy.They showed affection, care and great good humour. When visiting her, we (her relatives) felt not as if we were visiting an institution, but were made to feel part of a wider Lent Rise family - not just from my grandmother's own carers, but also from admin, cleaners and activity staff as well as other residents. This good relationship meant that we felt very comfortable to discuss any particular issues as they arose, knowing that they would receive a positive response; it also meant that there was great support available for us as my grandmother approached the end of her life. The activities team ensure a varied programme of events both in and out of the home, going the extra mile such as coming in even on days off for birthday parties or taking on the care of chickens in the gardens, to enrich the experience of the residents - and family and friends are welcomed to bring any of their own skills and time to all these events. I would have no hesitation in recommending Lent Rise House.

How likely would you be to recommend Lent Rise House? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 14 May 2018

If you wish to make an enquiry about any of our vacancies, please call 01296 737371

Awards / Recognitions

There are currently no awards/recognitions posted yet for Lent Rise House

Job Vacancies

Staff Profiles

Hazel

Hazel Greenway

Job Title: Home Manager

Joined: 2000

Description:

Hazel Greenway has a long and established track record working in the care sector ever since leaving school.

Previously having worked for the London Borough of Croydon and Bucks County Council in a range of senior positions including manager, Hazel joined The Fremantle Trust in 2000.
Following a short career break, she returned to the Trust in 2007 as a peripatetic manager, covering a number of homes and in 2009, took on the management of Meadowside, one of Fremantle’s Barnet-based homes. Hazel became home manager at Mulberry Court in September 2013 before transferring to Lent Rise House in February 2018.

Hazel holds an NVQ level 4 in Management and in Care, is a D32 and D33 NVQ Assessor and holds City and Guilds qualifications in Advanced Management in Care and in Service and Social Care.

She has a particular interest in working with people living with dementia and with complex needs.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lent Rise House