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Care Home Owned by The Orders of St John Care Trust in South Gloucestershire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Orders of St John Care Trust in South Gloucestershire

Only the locations & reviews in South Gloucestershire for The Orders of St John Care Trust are showing below.

View the details of all 67 locations (with 5806 reviews) owned by The Orders of St John Care Trust

The Orders of St John Care Trust Locations in South Gloucestershire (1)

 - Browse 1 Care Home owned by The Orders of St John Care Trust in South Gloucestershire
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Grace Care Centre
Whitebridge Gardens, Thornbury, Bristol BS35 2FR 
9.7 54 reviews
Grace Care Centre, Bristol, South Gloucestershire
"We visited my wife's Auntie, who resides at Grace Care Centre. I am really impressed with the professionalism, friendliness and level of…"   Read all 54 reviews
  • from £1,505 / week
  • 51 Rooms
Location Type Care Home

A warm welcome to a ‘CQC Outstanding’ home (March 2026) This modern home has been designed with comfort and well being in mind. To give the support when needed, a friendly, professionally trained ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

The Orders of St John Care Trust Reviews in South Gloucestershire (54)

9.6

The Orders of St John Care Trust has a Group Review Score of 9.6 (9.556) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Review of

Grace Care Centre

from Andrew K (Nephew of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited my wife's Auntie, who resides at Grace Care Centre. I am really impressed with the professionalism, friendliness and level of care she receives. The centre itself, is clean, bright and airy. Our aunty loves the gardens in any weather and season!
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Review of

Grace Care Centre

from D P (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has received the best care I could possible hope for. The staff were understanding of her every need and treated her with respect and dignity up till the end. Can't fault them in any way. The food was excellent as was the facilities and the entertainment was awesome. As well as my mum I was always
welcomed and the staff helped me through my mums dementia and her recent bereavement. I can't thank Karla and her team enough and know mum would have thanked you herself had she been able
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Review of

Grace Care Centre

from Mike M (Wife of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has Dementia, and I looked after her myself for several years until I couldn't cope any longer. She has been in the Grace Care Centre for about 6 months, and is now being looked after much better than I could ever manage.


The staff at the Care Centre are always friendly, welcoming and helpful.

The Carers in particular are wonderful, and my wife has been treated with kindness, patience, gentleness and respect. I am full of admiration for what the Care team do.


Dealing with Dementia in someone you love is difficult and distressing. But at least I have the reassurance that my wife is in such good hands, and is being cared for so well. I am most grateful to everyone at the Grace Care Centre for this.

Reply from Katerina Pippi, Team Member at Grace Care CentreThank you so much for your review, it's wonderful to hear that you and your wife have had such a positive experience with our carers, we think they're pretty great as well! We're so glad that the care we provide has been a weight off your mind, and for our part we love seeing you and the family around Grace so often.
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Review of

Grace Care Centre

from Nicholas W (Nephew of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
hello. would just like to say what a wonderful facility with wonderful staff. everything ran smoothly & we would obviously use again.
faultless.
thank you one and all but especially the management. karla is a treasure
Reply from Katerina Pippi, Team Member at Grace Care CentreThank you so much for taking the time to share your experience at Grace Care centre. We are delighted to hear that your experience has been such a positive one.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference.
We look forward to continuing to welcoming you back.

Warm regards,
The Grace Care Team
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Review of

Grace Care Centre

from Jacqueline S (Daughter-in-law of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ex MIL is a regular user for respite as she lives with myself and husband .She is always made very welcome and all the staff know her. She loves staying there and says it's like being in a hotel. On a personal note the staff are always very approachable, knowledgeable and extremely friendly. I would
highly recommend
Reply from Katerina Pippi, Team Member at Grace Care CentreThank you so much for taking the time to share your experience at Grace Care Centre. We are delighted to hear that your ex mother in law has enjoys her respite with us.
The team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference.
We look forward to continuing to support her and hope to welcome you back soon.
Warm regards,
The Grace Care Centre Team
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Review of

Grace Care Centre

from John C (Friend of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A reunion of 7 friends after 48 years was held at the Home comprising an afternoon tea. One of the seven is a resident at the Home. We were all well received by staff and the quality of food provided was equal to what you would expect in a top hotel.
Reply from Rhiannon Freeman-Gray, on behalf of the team at Grace Care CentreThanks so much for sharing this review. We're delighted to hear you were so happy with the food you had at Grace and that you enjoyed your reunion!
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Review of

Grace Care Centre

from E W (Granddaughter of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We often visit a family member at the home and are always greeted by staff at reception .We recently attended a party in one of the communal rooms and the food , drink and the room itself was excellent
Reply from Rhiannon Freeman-Gray, on behalf of the team at Grace Care CentreThanks so much for taking the time to write this review. We're delighted to hear that you enjoy your visits to Grace, and are so happy with the service you receive.
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Review of

Grace Care Centre

from Carolyn L (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The transition for our father from hospital, to respite and then to permanent care has been professionally handled. The staff are very helpful, efficient and friendly. The food is excellent. Visiting family are made to feel very welcome. Thank you to all the staff.
Reply from Katerina Pippi, Sales & Marketing Manager at Grace Care CentreDear Carolyn,
Thank you so much for taking the time to share your experience at Grace Care Centre. We are delighted to hear that you found the transition for your father as smooth as possible. It is a very challenging time but the team are knowledgeable and experienced.
Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly appreciated. It's wonderful to know that our efforts are making a positive difference.
We look forward to continuing to support your father and hope to welcome you back soon.
Warm regards,
The Grace Care Centre Team
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Review of

Grace Care Centre

from Jane H (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst visiting my mum over the past six months, we have observed the highest levels of care across the whole team at the care home. My husband (former health & social care manager) having visited dozens of care homes across Dorset, thinks this is by far the best home he has ever seen. The staff create
a wonderful, welcoming, warm atmosphere with their friendly attitude. We are so grateful we chose this home for mum!
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Review of

Grace Care Centre

from Richard W (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Grace Care a year ago. Despite having difficulty speaking I know that she was very happy and content at the care home. All of the staff treated her with great kindness and respect at all times. The medical care she received was excellent. All of the services provided such as food,laundry
and activities were excellent. The room was very comfortable and was always kept very clean by the staff.When mum fell ill at the end of January the care and kindness she received from all of the staff was excellent and it was a great comfort to me at a difficult time. Whenever I visited the staff were always extremely friendly and supportive and it made life easier for me to know she was being well looked after.
Having had no contact with the care system previously it was a great relief and comfort to me that Grace Care looked after mum in such a kind and caring manner.
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Review of

Grace Care Centre

from Christine S (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum into here after being discharged from Southmead Hospital into an awful place last July. Since moving her from the horrendous place, Mum has come on in leaps and bounds. She is happy and healthy and so well cared for.
The most important thing for me is that Mum is safe, loved and cared
for; something that money cannot buy.
The Staff are amazing, the facilities are fantastic. Food is freshly cooked and the menu choices are fantastic.
Even though Mum has dementia, it's like she is staying in a top class hotel, but with personal care, her carers cannot do enough for her, everyone is so kind, honest, loyal and open. It is a breath of fresh air.
I cannot pay enough tribute to all the staff and volunteers here.
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Review of

Grace Care Centre

from Vicki K (Niece of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When recently visiting my aunt at Grace Care Centre I found the staff to be friendly, helpful, compassionate and professional.
The centre feels warm and inviting and is very clean, bright and spacious throughout. The meals offered in the comfortable, light and airy dining area are varied, nourishing
and very tasty.
My aunt is very happy at Grace Care Centre and enjoys many of the activities offered and and the communal gardens.
Keep up the wonderful work that you are all doing here!
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Review of

Grace Care Centre

from M J (Friend of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and family attended Grace Care Centre's summer fete as part of a visit to our loved one, it was delightful to see so many residents, families and visitors having such a wonderful time. Nothing was too much trouble and everyone made us feel very welcome and cared for. Thank you for all that you
do.
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Review of

Grace Care Centre

from P B (Friend of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found Grace Care Centre very clean and welcoming and the food was excellent. The staff were very polite respectful and welcoming. The distribution of medicines was effective and very well organised. Our only criticism would be that when the resident we were visiting needed physical assistance to
transfer to or from his wheelchair then the necessary assistance was not readily available which affected our plans on each occasion!
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Review of

Grace Care Centre

from Carrie B (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grace Care Centre has a really special welcoming atmosphere, it is kind and friendly and calm. The staff are warm, engaging, helpful and professional. These qualities are inspired by outstanding leadership and are also reflected in the whole management team. The 2016 purpose-built premises are light,
spacious and clean in every area, and this enhances the feeling of being embraced by this lovely home.
Reply from Rowen Campbell, on behalf of the team at Grace Care CentreThank you for your kind feedback and for taking the time to write a review - we do appreciate it. We try to promote a welcoming atmosphere for all our families and visitors, so it's good to hear that it comes across.
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Review of

Grace Care Centre

from B T (Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy living in St John's Home in Thornbury. I have everything I need in my room. Excellent bathroom. The staff are so kind to me. Excellent care. Everything I need and delicious meals. Activities are usually good in the week, but lacking at weekends.
Reply from Helen Dearing, On behalf of the team at Grace Care CentreThank you so much for your lovely review. We love having you here. Thank you for feeding back to us about the weekend activities, we will get this looked at straight away.
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Review of

Grace Care Centre

from J S (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very poorly for six weeks, and we made the difficult decision for him to go for two weeks respite to give the family a break and to aid my dad's rehabilitation; the procedure to make a booking for me was very anxious/upsetting, but the staff made me feel a lot better about the decision
and were on hand to answer any questions that I had.
My father went in on one level of well-being and came out so much better, both mentally and physically, and I am so pleased with the decision we made as a family. The staff were obliging, friendly and caring. The food was excellent and has given Dad back his appetite and quest for life. Dad didn't partake in any activities, but I was witness to some and tried to encourage him to join in as they looked really good.
His GP visited him the afternoon he returned back home and couldn't believe it was the same person from where Dad was at the beginning of December.
Dad will be going in for respite again in June, and we have no problems with our decision.
Reply from Rowen Campbell, Regional Marketing Manager at Grace Care CentreThank you for taking the time to write us a review. I'm sure your experience is familiar to many families, so thank you for sharing, and I'm so pleased your dad enjoyed his time at Grace Care Centre - he is welcome back any time. I will share your feedback with the team as I know supporting families is just as important to them as supporting our residents.
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Review of

Grace Care Centre

from Mark S (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's health and well-being have been transformed by Grace Care Centre. Living in a place where she receives amazing care and good food, took her from a bad place to a new stage in her life where she can regularly be with family again. I would sum up Grace Care Centre as welcoming, kind, safe and
caring.
Reply from Rowen Campbell, Regional Marketing Manager at Grace Care CentreWhat lovely feedback, thank you. We really appreciate you taking the time to write us a review of your experience at Grace Care Centre, and I'm pleased to hear how well your mum has been getting on since she moved in. I will share your feedback with the home manager as I know the team loves to hear it.
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Review of

Grace Care Centre

from Robin E (Wife of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent a week's respite here. We chose the home because it was clean, light and spacious and had a welcoming and calm atmosphere. My husband was well cared for, he was always content when I saw him. The staff were cheerful and caring and kept in touch. The food was freshly cooked and nourishing
and dietary requirements were catered for.
Reply from Phillip McAllister, Customer Relations Manager at Grace Care CentreThank you for your kind words, we appreciate them, this means a lot to our team. It was a pleasure and a joy to be able to look after your husband for his respite.
It was an absolute pleasure to get to know both of you!
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Review of

Grace Care Centre

from Margaret D (Respite Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with my week's respite care. All of the staff were competent and nothing was any trouble. The catering deserves a special mention. The food was like a five-star hotel.
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Awards / Recognitions (9)

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