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Care Home Owned by The Orders of St John Care Trust in South Gloucestershire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Orders of St John Care Trust in South Gloucestershire

Only the locations & reviews in South Gloucestershire for The Orders of St John Care Trust are showing below.

View the details of all 62 locations (with 4967 reviews) owned by The Orders of St John Care Trust

The Orders of St John Care Trust Locations in South Gloucestershire (1)

 
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1 Care Home owned by The Orders of St John Care Trust in South Gloucestershire
Grace Care Centre

Whitebridge Gardens, Thornbury, Bristol BS35 2FR 

9.7 49 reviews
"A reunion of 7 friends after 48 years was held at the Home comprising an afternoon tea. One of the seven is a resident at the Home. We were…"   Read all 49 reviews
Location Type Care Home

The new 51-bed dementia and residential care centre is split over two floors and incorporates a number of features to promote reminiscence as therapy. This modern home has been designed with comfort and well being in mind. To give the support when… Read more about Grace Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 51 Rooms from £1,435 / week

The Orders of St John Care Trust Reviews in South Gloucestershire (49)

9.6
The Orders of St John Care Trust has a Group Review Score of 9.6 (9.631) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Review of

Grace Care Centre

from John C (Friend of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A reunion of 7 friends after 48 years was held at the Home comprising an afternoon tea. One of the seven is a resident at the Home. We were all well received by staff and the quality of food provided was equal to what you would expect in a top hotel.

Reply from Rhiannon Freeman-Gray, on behalf of the team at Grace Care Centre

Thanks so much for sharing this review. We're delighted to hear you were so happy with the food you had at Grace and that you enjoyed your reunion!

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Review of

Grace Care Centre

from E W (Granddaughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We often visit a family member at the home and are always greeted by staff at reception .We recently attended a party in one of the communal rooms and the food , drink and the room itself was excellent

Reply from Rhiannon Freeman-Gray, on behalf of the team at Grace Care Centre

Thanks so much for taking the time to write this review. We're delighted to hear that you enjoy your visits to Grace, and are so happy with the service you receive.

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Review of

Grace Care Centre

from Carolyn L (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The transition for our father from hospital, to respite and then to permanent care has been professionally handled. The staff are very helpful, efficient and friendly. The food is excellent. Visiting family are made to feel very welcome. Thank you to all the staff.

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Review of

Grace Care Centre

from Jane H (Daughter of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting my mum over the past six months, we have observed the highest levels of care across the whole team at the care home. My husband (former health & social care manager) having visited dozens of care homes across Dorset, thinks this is by far the best home he has ever seen. The staff create
a wonderful, welcoming, warm atmosphere with their friendly attitude. We are so grateful we chose this home for mum!

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Review of

Grace Care Centre

from Richard W (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Grace Care a year ago. Despite having difficulty speaking I know that she was very happy and content at the care home. All of the staff treated her with great kindness and respect at all times. The medical care she received was excellent. All of the services provided such as food,laundry
and activities were excellent. The room was very comfortable and was always kept very clean by the staff.When mum fell ill at the end of January the care and kindness she received from all of the staff was excellent and it was a great comfort to me at a difficult time. Whenever I visited the staff were always extremely friendly and supportive and it made life easier for me to know she was being well looked after.
Having had no contact with the care system previously it was a great relief and comfort to me that Grace Care looked after mum in such a kind and caring manner.

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Review of

Grace Care Centre

from Christine S (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum into here after being discharged from Southmead Hospital into an awful place last July. Since moving her from the horrendous place, Mum has come on in leaps and bounds. She is happy and healthy and so well cared for.
The most important thing for me is that Mum is safe, loved and cared
for; something that money cannot buy.
The Staff are amazing, the facilities are fantastic. Food is freshly cooked and the menu choices are fantastic.
Even though Mum has dementia, it's like she is staying in a top class hotel, but with personal care, her carers cannot do enough for her, everyone is so kind, honest, loyal and open. It is a breath of fresh air.
I cannot pay enough tribute to all the staff and volunteers here.

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Review of

Grace Care Centre

from Vicki K (Niece of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When recently visiting my aunt at Grace Care Centre I found the staff to be friendly, helpful, compassionate and professional.
The centre feels warm and inviting and is very clean, bright and spacious throughout. The meals offered in the comfortable, light and airy dining area are varied, nourishing
and very tasty.
My aunt is very happy at Grace Care Centre and enjoys many of the activities offered and and the communal gardens.
Keep up the wonderful work that you are all doing here!

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Review of

Grace Care Centre

from M J (Friend of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family attended Grace Care Centre's summer fete as part of a visit to our loved one, it was delightful to see so many residents, families and visitors having such a wonderful time. Nothing was too much trouble and everyone made us feel very welcome and cared for. Thank you for all that you
do.

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Review of

Grace Care Centre

from P B (Friend of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found Grace Care Centre very clean and welcoming and the food was excellent. The staff were very polite respectful and welcoming. The distribution of medicines was effective and very well organised. Our only criticism would be that when the resident we were visiting needed physical assistance to
transfer to or from his wheelchair then the necessary assistance was not readily available which affected our plans on each occasion!

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Review of

Grace Care Centre

from Carrie B (Daughter of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grace Care Centre has a really special welcoming atmosphere, it is kind and friendly and calm. The staff are warm, engaging, helpful and professional. These qualities are inspired by outstanding leadership and are also reflected in the whole management team. The 2016 purpose-built premises are light,
spacious and clean in every area, and this enhances the feeling of being embraced by this lovely home.

Reply from Rowen Campbell, on behalf of the team at Grace Care Centre

Thank you for your kind feedback and for taking the time to write a review - we do appreciate it. We try to promote a welcoming atmosphere for all our families and visitors, so it's good to hear that it comes across.

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Review of

Grace Care Centre

from B T (Resident) published on 18 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy living in St John's Home in Thornbury. I have everything I need in my room. Excellent bathroom. The staff are so kind to me. Excellent care. Everything I need and delicious meals. Activities are usually good in the week, but lacking at weekends.

Reply from Helen Dearing, On behalf of the team at Grace Care Centre

Thank you so much for your lovely review. We love having you here. Thank you for feeding back to us about the weekend activities, we will get this looked at straight away.

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Review of

Grace Care Centre

from J S (Daughter of Resident) published on 27 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very poorly for six weeks, and we made the difficult decision for him to go for two weeks respite to give the family a break and to aid my dad's rehabilitation; the procedure to make a booking for me was very anxious/upsetting, but the staff made me feel a lot better about the decision
and were on hand to answer any questions that I had.
My father went in on one level of well-being and came out so much better, both mentally and physically, and I am so pleased with the decision we made as a family. The staff were obliging, friendly and caring. The food was excellent and has given Dad back his appetite and quest for life. Dad didn't partake in any activities, but I was witness to some and tried to encourage him to join in as they looked really good.
His GP visited him the afternoon he returned back home and couldn't believe it was the same person from where Dad was at the beginning of December.
Dad will be going in for respite again in June, and we have no problems with our decision.

Reply from Rowen Campbell, Regional Marketing Manager at Grace Care Centre

Thank you for taking the time to write us a review. I'm sure your experience is familiar to many families, so thank you for sharing, and I'm so pleased your dad enjoyed his time at Grace Care Centre - he is welcome back any time. I will share your feedback with the team as I know supporting families is just as important to them as supporting our residents.

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Review of

Grace Care Centre

from Mark S (Son of Resident) published on 27 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's health and well-being have been transformed by Grace Care Centre. Living in a place where she receives amazing care and good food, took her from a bad place to a new stage in her life where she can regularly be with family again. I would sum up Grace Care Centre as welcoming, kind, safe and
caring.

Reply from Rowen Campbell, Regional Marketing Manager at Grace Care Centre

What lovely feedback, thank you. We really appreciate you taking the time to write us a review of your experience at Grace Care Centre, and I'm pleased to hear how well your mum has been getting on since she moved in. I will share your feedback with the home manager as I know the team loves to hear it.

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Review of

Grace Care Centre

from Robin E (Wife of Resident) published on 30 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent a week's respite here. We chose the home because it was clean, light and spacious and had a welcoming and calm atmosphere. My husband was well cared for, he was always content when I saw him. The staff were cheerful and caring and kept in touch. The food was freshly cooked and nourishing
and dietary requirements were catered for.

Reply from Phillip McAllister, Customer Relations Manager at Grace Care Centre

Thank you for your kind words, we appreciate them, this means a lot to our team. It was a pleasure and a joy to be able to look after your husband for his respite.
It was an absolute pleasure to get to know both of you!

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Review of

Grace Care Centre

from Margaret D (Respite Resident) published on 10 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my week's respite care. All of the staff were competent and nothing was any trouble. The catering deserves a special mention. The food was like a five-star hotel.

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Review of

Grace Care Centre

from F M (Daughter of Resident) published on 9 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite all the challenges of Covid the staff managed to make Mum's move to Grace Care Centre go smoothly. Her initial respite stay of 3 weeks was extended to 5 weeks, as her permanent home had Covid and while initially reluctant to move to a care home, Mum ended by being very sad to leave. The kindness
of the staff and attention to detail was exemplary.

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Review of

Grace Care Centre

from J M (Friend of Resident) published on 22 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the Grace Care Centre to visit an elderly friend. The staff were helpful, friendly and welcoming. They showed real regard for my elderly friend and he, in turn, knew all their names. He is always full of praise for the care and kindness he receives.

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Review of

Grace Care Centre

from Lyn K (Friend of Resident) published on 16 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very considerate towards residents and are always polite to visitors. Management personnel are always ready to engage in conversation, while the receptionist is patient, helpful and always smiling, in spite of being kept incredibly busy! Residents look clean, happy and well cared for. If
only staff had enough time to foster individual residents' particular interests prior to onset dementia (e.g. my friend spent her life playing the piano, singing and performing, so music helps her tremendously and lifts her mood), that would make the care excellent!

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Review of

Grace Care Centre

from Christine H (Next of Kin) published on 8 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceedingly pleasant and helpful.

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Review of

Grace Care Centre

from M S (Wife of Resident) published on 10 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in for three weeks of respite and we were very pleased with the care he received. He enjoyed the food and the activities (although limited due to Covid). He had to isolate in his room for one week on admission (Covid) but was extended to ten days as he was positive for Covid and I think
that was a struggle for him. Looking forward to some daycare!

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Awards / Recognitions (8)

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