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Care Homes Owned by The Orders of St John Care Trust in South Gloucestershire

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Only the locations & reviews in South Gloucestershire for The Orders of St John Care Trust are being shown.

The Orders of St John Care Trust Locations in South Gloucestershire (1)

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1 Care Home owned by The Orders of St John Care Trust in South Gloucestershire

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Grace Care Centre
Whitebridge Gardens, Thornbury, Bristol BS35 2FR
"Excellent care by the staff + well looked after. Lovely room, nice + close to the lounge area so mum was able to go to meet other..."Read all 58 reviews

from £1,505 / weekSize 51 rooms

Location Type: Care Home

A warm welcome to a ‘CQC Outstanding’ home (March 2026) This modern home has been designed with comfort and well being in mind. To give the support when needed, a friendly, professionally trained team... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care

The Orders of St John Care Trust Reviews in South Gloucestershire (58)

9.6

The Orders of St John Care Trust has a Group Review Score of 9.6 (9.596) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Orders of St John Care Trust must have a Review Score.

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Showing 58 reviews matching selected criteria
Review of Grace Care Centre from L E (Daughter of Resident) published on 17 August 2026 Submitted via Postal Card
Overall Experience
Excellent care by the staff + well looked after.

Lovely room, nice + close to the lounge area so mum was able to go to meet other residents.

Reply from Elise Laken, On behalf of the team at Grace Care Centre

Thank you for taking the time to share your feedback. We are delighted to hear that your mum received excellent care and was so well looked after by our team. It's wonderful to know that her room's location close to the lounge helped her enjoy spending time with other residents and feel part of the community. Your kind words mean a great deal to us!

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Review of Grace Care Centre from Adam V (Son of Resident) published on 29 May 2026 Submitted via Postal Card
Overall Experience

Very happy that my father came here. The premises are very tidy and clean, the staff were wonderful and very friendly and happy to sort any issues. The food was really nice too. Generally very happy.

Reply from Harry Marsh, On behalf of the team at Grace Care Centre

Thank you for taking the time to share your feedback. We are delighted to hear that you have been very happy with your father's experience at Grace Care Centre. It is wonderful to know that you found the home clean and tidy, enjoyed the food, and felt supported by our friendly and caring team....  

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Review of Grace Care Centre from Don S (Husband of Resident) published on 12 May 2026 Submitted via Website
Overall Experience

Just a word of thanks to all at Grace Care for a wonderful afternoon helping to celebrate Carole and my 65th wedding anniversary. With special thanks to the chef who put on a splendid buffet and Matt who organised it all.

Reply from Steve Gardner-Collins, On behalf of the team at Grace Care Centre

Thank you so much for your lovely message. We're delighted to have been part of such a special celebration for your 65th wedding anniversary. It means a great deal to the whole team to hear that you enjoyed the afternoon, and we're especially pleased the buffet and organisation helped make the day...  

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Review of Grace Care Centre from N K (Daughter of Resident) published on 7 May 2026 Submitted via Website
Overall Experience
My parents were cared for by an excellent team of very professional & compassionate carers. When Mum passed away the team supported Dad through his bereavement and gently encouraged him to get more involved in home life & the wide range of activities & day trips provided. They also supported us as a family and we were always made to feel welcome. My Dad was cared for at the home during his final days with exceptional care, kindness & genuine affection. The whole family felt supported during this difficult time and we were able to stay at the home 24/7 in the guest suite.

It is clear when you enter the home that it is a caring and welcoming place with an excellent team. The activities provided are designed to reflect and appeal to individuals' interests with an ambitious programme of events both inside & outside the home. Meals are excellent and we had a delicious celebratory Christmas meal in the private dining room which was a really special occasion.

Reply from Steve Gardner-Collins, On behalf of the team at Grace Care Centre

We are honoured to have cared for both your Mum and Dad, and we're especially grateful that you felt supported as a family during such an important and emotional time. Supporting residents and their loved ones through bereavement is something we approach with great sensitivity, so it's reassuring...  

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Review of Grace Care Centre from D P (Daughter of Resident) published on 28 January 2026 Submitted via Website
Overall Experience

Mum has received the best care I could possible hope for. The staff were understanding of her every need and treated her with respect and dignity up till the end. Can't fault them in any way. The food was excellent as was the facilities and the entertainment was awesome. As well as my mum I was always welcomed and the staff helped me through my mums dementia and her recent bereavement. I can't thank Karla and her team enough and know mum would have thanked you herself had she been able

Reply from Katerina Pippi, Team Member at Grace Care Centre
Thank you so much for taking the time to share your experience at Grace Care Centre. We are delighted to hear that you feel that Karla and the team have met mum's needs and make you feel always welcome.

We take pride in our facilities and activity calendar, but what really means the most to us is...  

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Review of Grace Care Centre from Andrew K (Nephew of Resident) published on 28 January 2026 Submitted via Website
Overall Experience

We visited my wife's Auntie, who resides at Grace Care Centre. I am really impressed with the professionalism, friendliness and level of care she receives. The centre itself, is clean, bright and airy. Our aunty loves the gardens in any weather and season!

Reply from Katerina Pippi, Team Member at Grace Care Centre
Thank you so much for taking the time to share your experience at Grace Care Centre. We are delighted to hear that you the gardens took your auntie's fancy, they are beautiful indeed.

Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and...  

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Review of Grace Care Centre from Mike M (Wife of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
My wife has Dementia, and I looked after her myself for several years until I couldn't cope any longer. She has been in the Grace Care Centre for about 6 months, and is now being looked after much better than I could ever manage.
The staff at the Care Centre are always friendly, welcoming and helpful. The Carers in particular are wonderful, and my wife has been treated with kindness, patience, gentleness and respect. I am full of admiration for what the Care team do.

Dealing with Dementia in someone you love is difficult and distressing. But at least I have the reassurance that my wife is in such good hands, and is being cared for so well. I am most grateful to everyone at the Grace Care Centre for this.

Reply from Katerina Pippi, Team Member at Grace Care Centre

Thank you so much for your review, it's wonderful to hear that you and your wife have had such a positive experience with our carers, we think they're pretty great as well! We're so glad that the care we provide has been a weight off your mind, and for our part we love seeing you and the family around Grace so often.

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Review of Grace Care Centre from Nicholas W (Nephew of Resident) published on 29 December 2025 Submitted via Website
Overall Experience
hello. would just like to say what a wonderful facility with wonderful staff. everything ran smoothly & we would obviously use again.
faultless.

thank you one and all but especially the management. karla is a treasure

Reply from Katerina Pippi, Team Member at Grace Care Centre
Thank you so much for taking the time to share your experience at Grace Care centre. We are delighted to hear that your experience has been such a positive one.

Our team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is truly...  

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Review of Grace Care Centre from Jacqueline S (Daughter-in-law of Resident) published on 15 December 2025 Submitted via Website
Overall Experience

My ex MIL is a regular user for respite as she lives with myself and husband .She is always made very welcome and all the staff know her. She loves staying there and says it's like being in a hotel. On a personal note the staff are always very approachable, knowledgeable and extremely friendly. I would highly recommend

Reply from Katerina Pippi, Team Member at Grace Care Centre
Thank you so much for taking the time to share your experience at Grace Care Centre. We are delighted to hear that your ex mother in law has enjoys her respite with us.

The team strives every day to provide a welcoming, safe, and supportive environment for all our residents, and your feedback is...  

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Review of Grace Care Centre from John C (Friend of Resident) published on 18 August 2025 Submitted via Website
Overall Experience

A reunion of 7 friends after 48 years was held at the Home comprising an afternoon tea. One of the seven is a resident at the Home. We were all well received by staff and the quality of food provided was equal to what you would expect in a top hotel.

Reply from Rhiannon Freeman-Gray, on behalf of the team at Grace Care Centre

Thanks so much for sharing this review. We're delighted to hear you were so happy with the food you had at Grace and that you enjoyed your reunion!

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Review of Grace Care Centre from E W (Granddaughter of Resident) published on 22 July 2025 Submitted via Website
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We often visit a family member at the home and are always greeted by staff at reception .We recently attended a party in one of the communal rooms and the food , drink and the room itself was excellent

Reply from Rhiannon Freeman-Gray, on behalf of the team at Grace Care Centre

Thanks so much for taking the time to write this review. We're delighted to hear that you enjoy your visits to Grace, and are so happy with the service you receive.

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Review of Grace Care Centre from Carolyn L (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience

The transition for our father from hospital, to respite and then to permanent care has been professionally handled. The staff are very helpful, efficient and friendly. The food is excellent. Visiting family are made to feel very welcome. Thank you to all the staff.

Reply from Katerina Pippi, Sales & Marketing Manager at Grace Care Centre
Dear Carolyn,
Thank you so much for taking the time to share your experience at Grace Care Centre. We are delighted to hear that you found the transition for your father as smooth as possible. It is a very challenging time but the team are knowledgeable and experienced.

Our team strives every day...  

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Review of Grace Care Centre from Jane H (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

Whilst visiting my mum over the past six months, we have observed the highest levels of care across the whole team at the care home. My husband (former health & social care manager) having visited dozens of care homes across Dorset, thinks this is by far the best home he has ever seen. The staff create a wonderful, welcoming, warm atmosphere with their friendly attitude. We are so grateful we chose this home for mum!

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Review of Grace Care Centre from Richard W (Son of Resident) published on 11 March 2025 Submitted via Website
Overall Experience
My mother moved into Grace Care a year ago. Despite having difficulty speaking I know that she was very happy and content at the care home. All of the staff treated her with great kindness and respect at all times. The medical care she received was excellent. All of the services provided such as food,laundry and activities were excellent. The room was very comfortable and was always kept very clean by the staff.When mum fell ill at the end of January the care and kindness she received from all of the staff was excellent and it was a great comfort to me at a difficult time. Whenever I visited the staff were always extremely friendly and supportive and it made life easier for me to know she was being well looked after.

Having had no contact with the care system previously it was a great relief and comfort to me that Grace Care looked after mum in such a kind and caring manner.

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Review of Grace Care Centre from Christine S (Daughter of Resident) published on 4 March 2025 Submitted via Website
Overall Experience
We moved Mum into here after being discharged from Southmead Hospital into an awful place last July. Since moving her from the horrendous place, Mum has come on in leaps and bounds. She is happy and healthy and so well cared for.
The most important thing for me is that Mum is safe, loved and cared for; something that money cannot buy.
The Staff are amazing, the facilities are fantastic. Food is freshly cooked and the menu choices are fantastic.
Even though Mum has dementia, it's like she is staying in a top class hotel, but with personal care, her carers cannot do enough for her, everyone is so kind, honest, loyal and open. It is a breath of fresh air.

I cannot pay enough tribute to all the staff and volunteers here.

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Review of Grace Care Centre from Vicki K (Niece of Resident) published on 18 December 2024 Submitted via Website
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When recently visiting my aunt at Grace Care Centre I found the staff to be friendly, helpful, compassionate and professional.
The centre feels warm and inviting and is very clean, bright and spacious throughout. The meals offered in the comfortable, light and airy dining area are varied, nourishing and very tasty.
My aunt is very happy at Grace Care Centre and enjoys many of the activities offered and and the communal gardens.

Keep up the wonderful work that you are all doing here!

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Review of Grace Care Centre from M J (Friend of Resident) published on 9 October 2024 Submitted via Website
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Myself and family attended Grace Care Centre's summer fete as part of a visit to our loved one, it was delightful to see so many residents, families and visitors having such a wonderful time. Nothing was too much trouble and everyone made us feel very welcome and cared for. Thank you for all that you do.

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Review of Grace Care Centre from P B (Friend of Resident) published on 16 July 2024 Submitted via Postal Card
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We found Grace Care Centre very clean and welcoming and the food was excellent. The staff were very polite respectful and welcoming. The distribution of medicines was effective and very well organised. Our only criticism would be that when the resident we were visiting needed physical assistance to transfer to or from his wheelchair then the necessary assistance was not readily available which affected our plans on each occasion!

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Review of Grace Care Centre from Carrie B (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card
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Grace Care Centre has a really special welcoming atmosphere, it is kind and friendly and calm. The staff are warm, engaging, helpful and professional. These qualities are inspired by outstanding leadership and are also reflected in the whole management team. The 2016 purpose-built premises are light, spacious and clean in every area, and this enhances the feeling of being embraced by this lovely home.

Reply from Rowen Campbell, on behalf of the team at Grace Care Centre

Thank you for your kind feedback and for taking the time to write a review - we do appreciate it. We try to promote a welcoming atmosphere for all our families and visitors, so it's good to hear that it comes across.

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Review of Grace Care Centre from B T (Resident / Service User) published on 18 September 2023 Submitted via Postal Card
Overall Experience

I am extremely happy living in St John's Home in Thornbury. I have everything I need in my room. Excellent bathroom. The staff are so kind to me. Excellent care. Everything I need and delicious meals. Activities are usually good in the week, but lacking at weekends.

Reply from Helen Dearing, On behalf of the team at Grace Care Centre

Thank you so much for your lovely review. We love having you here. Thank you for feeding back to us about the weekend activities, we will get this looked at straight away.

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Awards / Recognitions (9)

News (14) & Events (0)

News
  • 05 Aug 2026

    Dan Hayes OBE responds to Andy Burnham's speech We are very happy that Andy Burnham, ten days after becoming Prime Minister, has put social care reform at the front and...

  • 16 Jul 2026

    Wellford Gardens and Grace Care Centre also among UK's Top 100 Care Homes The Orders of St John Care Trust has been recognised for the second year running as one...

  • 04 Jun 2026

    Volunteers’ Week is always a highlight in the OSJCT calendar. Our annual recognition events celebrate the commitment our volunteers show, and the skills and interests they bring to share with...

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