Fremantle Court

Both of our parents were residents at Fremantle until our mother died a few weeks ago. The care that they have received has been excellent and we are very impressed with the whole home. The manager is delightful and the staff go above and beyond what is needed.

Thank you to you all.

It's been a week now and I can honestly say that everyone I've met has been very caring, asking about dad's needs and wants. There are many communal areas which clean, bright and spacious. The room is very clean and nicely furnished. The food is great. I really cannot recommend Freemantle enough. I am so happy I found this place!

Ten months ago, at the age of 99, Mum decided she was no longer able to live independently and chose to move into care. After my wife and I visited six or seven local care homes, we selected Fremantle Court as the best option.

The staff and carers have been brilliant, helping Mum make the difficult adjustment to living in care. They have been patient and supportive, both to Mum and to the entire family.

Every time I visit Mum, she tells me how lucky she is to have so many people looking out for her, and how wonderful the care she receives is.

The wing she is in feels so relaxed. It is kept very clean, has different spaces for residents to use, and feels very homely.

I would like to thank everyone involved in Mum's care, from the carers and admin team right through to the maintenance staff. I would recommend Fremantle Court to anyone looking for a safe, positive environment for their elderly loved one.

My mother was a resident at Fremantle Court for over 4 years and died here at the end of May. I was always happy with her care. The home offers a good range of activities, and the activities team are very proactive. The home has a cosy, homely feel, and the values are good. The home's proximity to the hospital is a real strength, as there are excellent liaison arrangements between the two. The team worked hard to keep my mum at the home as she neared the end. In her last days, she was treated with outstanding compassion and gentleness, as was I.

I have been looked after very well.

Fremantle Court has surpassed our expectations, for which we are very grateful. We can only speak highly of the care and staff at Fremantle. The welcome my mum received was exemplary. Staff are all warm and friendly and show genuine interest in how my mum is adapting. Dementia affects everyone differently, but you soon realise the staff see them as people, not their illness. The dignity with which the staff help my mum enjoy life is refreshing and reminds us that we have made the right choice for our family.

Heartfelt thanks to all the amazing staff at Fremantle Court. Your compassion, patience and kindness made such a difference to my father during his convalescence and also during the final few days of his life. You treated him with dignity and warmth, and your unerring support helped us through an incredibly emotional and exhausting time. Without this support, we would not have been able to cope, and for this, we are eternally grateful. Thank you for the care, dedication and humanity you show every day. Every member of staff is absolutely amazing!!

I would like to say a big thank you to Fremantle for the care that they are giving my mother. After a long hospital stay, mum had to move from the residential wing into a nursing wing. She has built up strong relationships with the carers and nurses (the continuity of staff within the wing is invaluable), who have got to know her well, and who go the extra mile to ensure that she is happy. Everyone from the activity staff to the receptionists are super friendly both to mum and us when we visit. Also a shout out for Xiao (the manager) who so obviously really cares about the residents, is happy to muck in where ever she is needed and who, as far as I can tell, works incredibly hard at a very demanding role. Many thanks to all.

I recommend Fremantle Court wholeheartedly.

Dad has now been at Fremantle Court for over a month. I have been blown away by the standard of care that he has received. The support the staff give him is wonderful, they are keen to make him as comfortable as possible and to support him in maintaining the little independence he now has left.

My husband, who had Alzheimer's was a resident at Fremantle Court for 19 months until his death. I felt very comfortable that he was well cared for and safe the whole time. He was not always easy to deal with but the staff coped very well and when I had a small issue it was dealt with quickly and to my satisfaction. My only wish was that he would have had more opportunities to be outside. If I did not take him out he was inside constantly.

My wife, of 66, was a resident at Fremantle Court for the last 20 months of her life. On her last evening, she was comatose. During the night, the nurse called the doctor, who sent her to hospital. I was with her at 7:50 AM, still comatose and in no pain. She died at 8 AM. On admission to Fremantle, my wife was entirely lacking in mobility, was totally incontinent and had mild dementia. Swallowing food was a problem. I saw her almost every day. She was extremely fortunate. She could not have been more carefully or more lovingly cared for and nursed. My family and I have lots of gratitude to everyone who works at Fremantle - the management, the cleaning & gardening staff, the maintenance, the carers, nurses, doctors - they all demonstrated a commitment to the welfare & happiness of the residents.

I have not ticked the box for food/drink because I have not experience of that.

12 nights respite in Hartwell (2nd visit). Very friendly, welcoming and helpful reception on arrival. Carers are happy friendly throughout my stay very helpful. Residents seemed happy throughout. Good atmosphere. Deputy Manager welcoming - no interaction with the manager who it would have been nice to say "hello" as a new comer that day. Considering full time care one day - keep putting it off.

My mother has settled in very well. She enjoys the company of the other residents and appreciates the care she gets from the staff. Her room is adequate, and I think that when the weather improves, she will enjoy getting out in the gardens for the fresh air. She loves the activities, especially the singing and keeping fit. The staff are very helpful and eager to help solve any queries I raise. It makes me feel happy that mum is enjoying being part of a friendly home.

The home is modern, rooms are a good size, and there is plenty of communal space. The staff are chatty and loving as well as efficient. Certain things drop off the radar screen, however despite written and verbal requests which is disappointing. We would have hoped for a higher level of pro activity notwithstanding the stubborn nature of the resident in question.

I now have 3 elderly relatives in this home, one in dementia, one in nursing and one in residential. My mother in residential has been there nearly two years, my in laws have recently moved in. At all times I have found the care home to be of the highest standard. With great staff in all departments placing the needs of their residents above everything else. I would not hesitate to recommend Freemantle court to anyone requiring any form of residential care or respite care.

The staff are kind and caring and work extremely hard to make mum's life as happy and stress-free as possible. Everyone knows her name and makes time to talk to her, not only on her wing but wherever she is. If we have any worries staff/management are happy to discuss. We had a problem with one member of staff and management took our concern seriously and they dealt with it promptly.

A dear friend of mine has been admitted to this beautiful care home it is so lovely friendly clean the gardens are gorgeous it is so tranquil and the staff is amazing. Thank you for keeping her happy and calm and looking after her.