Fremantle Court

Mum's first Christmas in Fremantle Court and first time ever not shared with the family because of Covid. However, the celebrations leading up to Christmas and the day itself was a triumph and nicely enjoyed. And staffing problems because of Covid were managed superbly and not noticed by mum. We're so pleased and impressed by all aspects of Fremantle Court - the staff are second to none.

Great care at short notice. Staff very friendly and efficient. Lot's to occupy mum during the day. Lovely food and plenty of it.

Generally good. Staff friendly, welcoming and helpful, albeit a bit rushed at times. I found the entry system unduly restrictive although understandable due to covid. The staff seems to have a little difficulty communicating with my mother due to her deafness. Physiotherapy backup could be more extensive. There are slight several difficulties caused by the differences between my mother's social-cultural background and those of the staff, for example, my mother like books and do not like sport/bingo.

The care and skill shown by the clinical head, home manager and staff on duty at Fremantle Court made my husband's last year more comfortable. They were always willing to help us in a variety of ways and knew his needs. They persevered in many ways with his health needs and I am very grateful to them all!

Here for the 90th birthday party. Staff were great. Well organised, kind and caring. Party was lovely complete with cake.

The social care and extra provision of entertainment and activities are excellent. Routine care is good. Could do with regular shaves for men.

It was my dad's 90th birthday today and the staff team have gone to so much trouble to make it a special day for him, his family and the other residents.

You have absolutely gone the extra mile to make dads 90th birthday so very special. A wonderful party with dancing, singing, bacon sandwiches and huge slices of cake. We have had a wonderful day and dad said it was the best day of his life! On to the next birthday.

The care at this home is excellent. The staff are all very caring and friendly and are always on hand to see to the resident's needs. I would highly recommend this care home.

Attentive to the needs of the resident.

Since the recent change of management, things have improved. Not to say the situation was at all bad before, but seems to be more professional.

The staff that I have had contact with are all kind, caring, compassionate and helpful - and it's been lovely seeing them interact with my Uncle (who has dementia) - sharing a laugh and a joke with him, or complimenting him, during our weekly Skype calls during the pandemic (I live too far away to be able to visit in person regularly). There appear to have been changes in management over the last year or so, recently communications with families seem much improved. The resident's care has always been to a high standard. Fremantle appears to have balanced the protection of residents from covid, with the need for allowing visits from family and friends where possible really well during the pandemic, unlike some stories heard on the media from other care homes.

My brother loves it here management and nurses, care workers, everyone who works there are caring and supportive, happy with the care my brother has had and still having he has been there since it opened. Very quick on giving updates on his care by phone, very eager to help if you have a problem 9/10.

Fremantle Court is in a lovely location surrounded by countryside. There are secure communal gardens and also private courtyard gardens.

My wife, who has Alzheimer's, entered Fremantle Court six weeks ago. She has settled in very well and is much calmer than she was in the weeks before entering. Her drinking particularly has improved significantly, thanks to the splendid work of the staff. Her eating and sleeping are also going well and are well monitored by the staff. I am very reassured by the level of care that my wife is receiving. The carers are very responsive to her needs, and they have always been very good about keeping me well informed. I would not hesitate to recommend Fremantle Court. I would like to point out that activities have been somewhat restricted through no fault of Fremantle Court, but due to the current pandemic. Also, my wife has limited ability to participate in some activities. However, the care home staff have compensated for this by arranging one to one activities for my wife.

The home is too big for the number of staff expected to run a caring and well run establishment. Two carers on a wing of fifteen residents are not enough. The carers are unable to give each resident satisfactory attention. Not their fault. I found them caring without exception. Very caring, but overstretched. Management leaves much to be desired.

My father has been a resident of Fremantle Court for around 4 years. The last year has seen his health deteriorate (he has Alzheimer’s) and at the same time, the Covid situation has changed many aspects associated with his care. I have found the care that my father received to be excellent. The staff have always treated my father with care, respect and compassion, even when he had his more difficult moments as a patient. This has continued during the various states of lock-down during the last year. For much of the time I haven’t been able to visit in person, but I and my family have been kept up to date with his specific situation via weekly calls, and the team have always been happy to give ad hoc updates too. The management of the home have also increased the quantity and type of communication, with emails and relatives zoom sessions too. Most important is that my father seems happy and looks as fit and well as we could hope for.

We made friends with many of the staff during that time, some gave us a shoulder to cry on, some provided support to my family, all took care of us. I cannot thank you enough, especially at this difficult time. I look forward to visiting again in the future and doing some painting!

During lockdown, I have been able to book appointments to speak to my father for 10 mins at a time. This has worked very well for us and has put his mind and mine at ease. Today as things have eased I have been able to see him in the garden under a gazebo for half an hour whilst maintaining the statutory distancing.

I wanted to thank everyone at Fremantle Court for all you are doing for the residents and of course particularly for my mum. At 95, she was always going to find it difficult to adjust to the life she now finds herself leading but the kindness and care shown by all the team in looking after her have eased the changes she has had to make. I am so grateful to you for looking after her so well. She especially appreciates the conversations she shares with all the carers and other staff. Naturally, she finds the current COVID19 situation very unsettling but I know everyone works incredibly hard to keep residents safe and well. I can't thank you enough for this. I also want to mention the outstanding enthusiasm and organisation of the activities team - their inventive creativity makes such a difference to mum, as I am sure it does to everyone else. Thanks to them, we regularly Skype and they even gave her a lockdown hair-do with which she was absolutely delighted. The team certainly go the extra mile.