Icknield Court

Berryfield Road, Princes Risborough HP27 0HE

Icknield Court is a vibrant and friendly care home located within the town of Princes Risborough. Providing residential and dementia care, the home offers a comfortable environment with a strong sense of community.

The kind and experienced care team take the time to build relationships with residents and get to know each individual’s preferences, so that high quality person centred care can be delivered to all.

The home is split across six ‘houses’, all with communal spaces which are ideal for meeting up with friends and family. There are two lovely enclosed courtyard gardens, both designed to be dementia friendly, interactive and stimulating that everyone can enjoy at their leisure.

Activities are arranged by the enthusiastic co-ordinator to ensure a range of hobbies and interests are catered for including painting and reminiscence activities.

Group: The Fremantle Trust

Person in charge: Helen Jeffrey (Interim Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: via Bucks County Council and private assessment. Ages 60+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Icknield Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Icknield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Icknield Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.595 for Icknield Court is calculated as follows: ( (287 Excellents x 5) + (141 Goods x 4) + (18 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 447 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Icknield Court is based on 30 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 30 Reviews ÷ 18 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Icknield Court has a Review Score of 9.6 (9.595) from 38 Reviews


Average Ratings

  • Excellent
    25
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Icknield Court?

  • Extremely LIKELY
    36
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Icknield Court

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

The resident is kept clean and tidy as is his room.
Staff generally attentive and responsive to his needs.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Care staff are very approachable and happy to receive suggestions or even criticism which are positively followed up. I wish I have their patience

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Found the care home well maintained and clean. Staff were wonderful and very efficient. Nothing is too much trouble. Our uncle was receiving end of life care which was his choice. All the care staff, nursing staff NHS district nurses were wonderful.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.8 out of 5

My mum moved in at the beginning of August. She has never wanted to go into any kind of home, but within two weeks has changed her mind and was saying she would prefer to stay at Icknield Court. From my point of view, I feel mum and her dog are definitely in the best place. All the staff in House 2 have been really kind and welcoming. Mum is not an easy lady to care for but they are very patient and help her in every way they can. I am kept very informed as to how she is mentally and physically. Keep up your excellent work, you are doing a fantastic job. I wouldn't change anything. I can have a laugh with mum again which I love.

Thank you all!!

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I came to Icknield Court to visit one of the residents. I found this place comfortable, warm and clean.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I feel that my father-in-law is in good hands.

The staff are so friendly and it seems a happy environment. I am pleased we chose Icknield Court.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

A member of staff (house 5) was very efficient, helpful and caring when my mother was having hearing aids fitted by the audiologist.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I love grampy being here. I love that it is well decorated and welcoming, we love the activities there. Staff are very friendly and always happy. If I were elderly I would live there.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Icknield Court provide an extremely high standard of care in a pleasant, spacious and friendly environment.
The staff are compassionate, patient and very much treat residents as individuals.
Very soon after my grandmother's arrival, I noticed they all remembered her name, which I took as such a positive sign.
I have total confidence she is receiving the best possible care.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I would thoroughly recommend Icknield Court to anyone who had a relative that needed the care that they provide.
I feel so relieved my mother is excellently cared for.
It thoroughly exceeds my expectations of what a care home can be. The staff go the extra mile to ensure that residents live in a secure and happy environment.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have been extremely satisfied with the high level of care she has received. I have also been impressed by the effective channels of communication which has meant we have been kept well informed of her situation, staff have been courteous and friendly and my mother-in-law has nothing but praise for them.
Great efforts are made to entertain and stimulate residents.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father-in-law became a resident of Icknield Court 6 weeks ago after deciding that he no longer wanted to live independently. We thought that it would be a difficult transition for him but due to the diligence of the care home, this has not been the case. He loves it!
The staff are marvellous and he loves the interaction and genuine care shown by them. I could not wish for more for my much-loved father-in-law.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My sister is very content and happy to be in the home. All the staff know her by name and are very friendly. I think it is a wonderful idea to have the home divided into separate houses so there are not too many people in one place at any time.

I think the hairdresser is wonderful. They all come out looking beautiful and happy!
Finally, the gardens are kept well and my sister loves walking in them.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.6 out of 5

Mother is contented and happy in this home. She feels cared for and secure. The staff are friendly, attentive and caring under the direction of their excellent, proactive manager who welcomes visitors with sincerity. He is always watching out for the needs of the residents and treats them like family. The building itself is always clean and tidy and the gardens are delightful.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My dad has only recently moved in and so far I am really pleased. We have been kept up to date with his progress. He has been treated with care despite being in the difficult "I want to go home" period. He likes the food.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My partner moved into Icknield Court on March 13th. She is 69 and suffers with dementia. She is very active and needs lots of stimulation which the staff provide. She is very happy there, which is a great relief for me as I was stressed out before. They have regular open days and events and two friends and I went to the BBQ on 22nd July and although it was raining, the staff were so cheerful and helpful and we enjoyed the food, drink and music.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Home barbecue - good food, entertainment (singer), all the residents and their families had a good time.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I attended a strawberry and pimm's day at Icknield Court with my family. We were all very impressed with how the management and staff put time and effort into a fantastic day of entertainment for their residents and families. It was wonderful to see the residents happy enjoying themselves and joining in, many who were capable were encouraged to get up and dance to the music, those who were unable joined in with the singing. I feel very happy that my father in law is at this home.

How likely would you be to recommend Icknield Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Staff were friendly, helpful and caring. The accommodation was good with all facilities in room including ensuite.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Since my Dad moved to Icknield Court 3 months ago it is a relief to me and Mum to see how calm and smiling he still is. It is a very comfortable place to visit as all the staff are so friendly and they are happy to see us whatever time of day we turn up. The Manager is also very pleasant and has got to recognise us already. The entertainment team work hard and it is good to see the smile they bring to Dad's face.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

We find the staff very cheerful, friendly and caring. Very homely and it's a pleasure to visit our friend. She looks better now than before she moved in.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My dad has been a resident at Ickneild Court since November 2015, he is very happy there.
He suffers dementia and is 91 years old, he has been out on 2 trips on a steam train with staff and really enjoyed it.
The home provides good quality food, is clean, the staff are very friendly and hard working.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Find Icknield Court to be very clean, excellent individual patients/person friendly, attentive care staff. The dining area is light and airy and so far as I know the food is very good, served hot and nice variety. I believe that in the mornings there may be "group" activities but I am not sure if this is so. Altogether I am pleased my wife resides here though I eternally wish she could still be at home.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Icknield Court is a well-run care home with caring staff. It is open, friendly and the residents are treated with great care and dignity, as well as respect.
The gardens and outside space are well used and well kept.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Everything seems clean, friendly, warm, good environment, activities, caring. My elderly friend, although still a bit confused as to why she's there is content, healthy and active. Her room was decorated to her taste and she has some of her own furniture, which helps her a lot.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

Icknield Court is excellent for my mother. The correct support is provided and outside agencies such as Doctors and social services as required.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

As soon as we visited the home we knew it would be great for Dad.
The staff were very interested in finding out all about him and the layout was welcoming.
The rooms were a very good size and well furnished.
But above all, the care Dad received was over and above what we expected.
They bonded with Dad and cared about him which was fantastic for the family.
The most amazing thing was their care for him in his final days, we could not have wished for anything better. They were very involved and this made Dad's passing so much easier.
We will always be grateful to you for making his passing peaceful.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Our aunt has lived at Icknield Court for several years. Both management and staff have been very proactive and supportive of her changing needs as her health has deteriorated. The high standards, in all aspects of her care, ensure we are informed of any situation that may be of concern, involving us as needed.

We have been fortunate to find a warm, caring and stimulating environment for our aunt. It gives us peace of mind knowing she is in a safe and secure home with her personal, medical and dietary support needs being met by a team of experienced and professional carers 24/7.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Both my grandparents live in Icknield Court. The staff are very caring and look after my grandparents well. The manager is very approachable and I feel confident to ask him any questions with regards to my grandparents care. The atmosphere is "homely" and my family enjoy attending the events organised by the home, which I feel makes the care home an extra special family experience.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I spend about two hours each week at Icknield supporting residents with activities.
We regularly play scrabble, dominoes and cards.
I assist with creative activities, which are often themed according to what is happening, e.g. Queen's 90th birthday, Christmas, Easter, gardening.
I am extremely impressed with the variety of activities the residents are able to engage in. They find this very stimulating and it encourages them to chat.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.2 out of 5

All the staff at all times are helpful, caring and will always have time for a chat about mum about her needs. Any problems they will contact me straight away over illness or anything. This home is a credit to all the staff, carers and management.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband has been a resident at Icknield Court for six years following a severe brain haemorrhage that resulted in life changing disabilities for him, Throughout this time his needs have been met with efficient but compassionate care. All the staff strive to achieve a high level of professionalism combined with warmth and friendliness. When other people visit with me they too are really impressed and I'm thankful that my husband is in a home from home.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I visit my wife three times a week so I see quite well how things are for her and see too that she is happy. The staff are good with her and also kind to me when I visit, including usually staying for lunch. My only gripe is that enough care wasn't taken to see that she wore her glasses all day, and in fact have lost her glasses which I have now replaced. The new greek manager seems to have shaped things if that were necessary and is most attentive. Thank you for all your help.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My mother had lived in Icknield Court for five and a half years and in that time she was treated with great respect and care from all the staff. The home is kept well and is very welcoming to visitors. I visited mum often and found the staff to be very friendly and helpful to me as well. We really did appreciate everything. My only negative thing to say is about the laundry.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Generally "mum" has been cared for exceptionally throughout her five years or so at Icknield Court. All services and needs were met and rendered graciously during her slide into dementia and ultimately her death recently. People still recognised that she was the gracious lady we have always known her to be and we so appreciated that too.
Her "Nurses, Carers" on the whole have all been exceptional.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

We really appreciate the way the carers looked after my mum over the last five years but especially the last year as she deteriorated. Particularly I would like to commend one of the carers she was always cheerful and very caring.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother became a resident at Icknield Court three years ago in that time she has had exemplary care. I cannot speak more highly fo the staff who have ensured that these yers have been happy and comfortable. She particularly likes the variety of activities and enjoyed the range of services provided. Needing to be encouraged to the hairdresser but always liking the result.
Thes staff are not only caring and professional but are genuinely kind of the residents in their care.

How likely would you be to recommend Icknield Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Generally very good but open communication between staff and management is lacking. A current resident is violent and has caused serious injuries to two residents as well as striking my mother in the face twice leaving a bruise. In my opinion, this man is not receiving the care he needs and other residents and visitors are not being safeguarded under the Fremantle Trust Policy. Staff are also at risk daily. Management did not tell my mother's keyworker or other staff about the incidents.

How likely would you be to recommend Icknield Court? Likely

Overall Standard

Facilities

Care / Support

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Stuart Robb, Business Development Executive at Icknield Court responded to this review on 03 Jan 2017:

We accept that there were issues with regards to the challenging behaviour of one of our residents within a designated Dementia area of our Home. "We are pleased to say that all the incidents identified and their causes have now been resolved following involvement of the appropriate social and healthcare professionals working in conjunction with our own teams. All our residents continue to enjoy a caring and safe environment at Icknield Court, while extra provision has been made to those who needed further specialist care". - Antonios Loumousiotis - Home manager Icknield Court.

Submit a Review for Icknield Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 05 Apr 2018

If you wish to make an enquiry about any of our vacancies, please call 01296 737371

Awards / Recognitions

July 2013

Job Vacancies

Staff Profiles

Helen

Helen Jeffrey

Job Title: Home Manager

Joined: 1996

Description:

Helen’s career at The Fremantle Trust started in 1996. Since then she has worked in various roles at the Trust, with a strong commitment to providing first class care and support for older people. Helen became a Service Manager in 2004.

What attracted you to a career in the care sector?

When I began my career in older people care services, the job fitted in around my family commitments. I soon found out I was good at it and had a great empathy for older people and a passion for their wellbeing.

What is your philosophy on care?

To always remember that the person before you has had a full and varied life, was once young, went to work, was a friend, parent, wife or husband, and probably inside their head still feel like a 25-year-old.

What gets you out of bed each morning?

The variety and challenges we face as a team each day and the satisfaction of knowing we are making a difference.

What are you passionate about in your life?

I go the extra mile for people – residents, families, colleagues and visitors. I don’t shut my office door so if someone walks in and wants my time, I give it to them. For me, getting it right from admission to end of life is important.

What makes you proud of Icknield Court?

Ensuring we have well-cared for, contented and comfortable residents, who feel they are living life in a warm, friendly, inviting and safe place. I am also very proud of the wonderful links we have within our local community – Christmas is a great example when the local church, and many volunteers all come together to join us in the festive activities at Icknield Court. It’s something the residents really enjoy each year.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Icknield Court