
the staff are welcoming, the building is bright and cleanCarol M(Niece of Resident/Service User)

The entertainment team especially were exceptional, keeping everyone entertained and happyWendy C(Daughter of Resident/Service User)


the staff are welcoming, the building is bright and cleanCarol M(Niece of Resident/Service User)

The entertainment team especially were exceptional, keeping everyone entertained and happyWendy C(Daughter of Resident/Service User)


The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.
Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.
There is an attractive enclosed...
Care Provided by The Heights
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Heights for full pricing details and T&Cs.
Contact The Heights to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Emma Fielder (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
The Heights Reviews (94)
The Heights has a Review Score of 9.7 (9.727) out of 10, based on 18 reviews in the last 2 years.
Over all time The Heights has 94 reviews.
The overall experience of the Henley boat trip was excellent. The only "problem" was that of roadwork delays and totally out of anyones control. Lovely relaxing experience. Lucy, the captain explained about the river, countryside, using a large map to show people. Care home staff had relevant medication drinks and snacks for residents needs.
Thank you very much for your 5 star review, K S. We glad you enjoyed the boat trip!
Excellent nurse and communication.
The activity team are also 1st class.
My only concern is that the reception is not always manned which means access is sometimes very hard this said Gemma the day time receptionist is very welcoming and knowledgeable.
Thank you very much for your review, K G. We appreciate such positive comments and will feedback back with regards to access.
We came to visit one afternoon. The place was alive with care and laughter! What a wonderful place to be if home is not an option. I would highly recommend The Heights. The staff are charming, caring and respectful.
Thank you so much for your 5 star review, S R. We are so glad you would recommend The Heights.
I have been to about 6 care homes in Warwickshire and Bucks over the last 3 months. This one (The Heights) is by far the best - it deserves a outstanding rateing.
Thank you so much for your review! We really appreciated such positive feedback.
I visit my aunt twice a week and it's always a pleasure to see the quality of care she receives and reassuring to know she is in safe hands. She is 104 and is happy, safe and warm and has a very pleasant room. The staff are always helpful and cheerful and make visiting a nice experience.
Thank you for your 5 star review, R K! We're so glad you're aunt is happy at The Heights and that you enjoy your visits.
This was the best choice for a residential care home, for several reasons, social services confirmed this aswell. The wife has settled in nicely, although still very demanding. At times, distance from family is a problem but we all do the best we can to visit whenever. Activities each day help a lot, including residents meeting etc to notify the residents and also deal with any problems or concerns they may have.
Thank you for your review, I T. We're so glad you see The Heights as the best choice for your wife.
My sister has been a resident at The Heights for many years, the care she receives it amazing the staff: the activities staff. The management are axceptional nothing is two much trouble for any of them. Junior and Tina do a amazing job with the activities keeping the residents involved and stimulating them which is very important. The chef Kim does a great choice with the menu's.
Thank you so much for your 5 star review, P A. We're so glad how happy you are with your sisters care.
We live locally so had heard on the Village grapevine that The Heights had a great reputation. But when my 99 year old Mum had to be admitted to respite care at short notice we got the opportunity to judge for ourselves. And even though are expectations were high they have been exceeded. We have been bowled over by the standard of loving care that my dear Mum is receiving. ALL the staff without exception are happy, smiley, caring, just lovely people. The Manager, Emma, runs such a grand operation, supported superbly by Gemma. Gemma must be the best ambassador for any Care Home in the world. The entertainment team of Junior, Queen & Tina are also exceptional - infectious fun, delivered with such loving care. And the Nursing, Catering & Cleaning Team are all also delightful. Everyone gets on with everything & the whole place feels just so wonderfully warm & welcoming. I cannot praise the care more highly than.& absolutely wouldn't hesitate to recommend The Heights to anyone - thank you!
Thank you so much for such a detailed and positive review, M D. And we are so glad you would recommend The Heights!
Excellent staff, friendly and always helpful. The activities are varied and interesting and happen daily (except Sundays). So far my husband (in care) and I are very happy with the way he is looked after. Having looked at many of her homes, the heights certainly comes out on top. The food is delicious with variety at every meal.
Thank you for leaving us a review, Cynthia. We're so glad how happy you are with so many different factors at The Heights.
The activities themselves are varied engaging and fun and the regular visits from outside entertainers are also of an excellent standard. The Activity Team most importantly are kind and caring to the residents and always welcoming to family and visitors.
They are exceptional at what they do and this review is to express my heartfelt thanks for their hard work.
Thank you so much for your positive review, S K. We really appreciate such praise for the Activity Teams.
Activity team always make me feel wanted, happy and secure with my husband. It helps me to cope with his dementia which is very hard to manage at times. I can feel anxious but they help reverse that and make me happy.
Thank you so much for leaving a 5-star review, J L. So glad to read that the team at The Heights make you happy to be included with activities with your husband.
Visiting a friend, very welcoming, excellent staff. Over a period and a birthday party for a friend.
Thank you for leaving us a rewview, M J. So glad that you found The Heights so welcoming.
I was honoured to be asked to be a judge in The Heights Talent Show. It was a most enjoyable event for us all. The activities team worked hard to put on a really good show and the participants were very good and you could see the joy in their faces and how happy they were to take part. The bar was high and I wanted to give everyone ten points! My mum really enjoyed the day and mostly we all had a lot of fun. Thank you to everyone for putting this great event together.
Thank you for taking the time to write us a review. We are so glad that you and your Mum enjoyed the talent show at The Heights.
I was immediately impressed when I walked into The Heights Care Home. Greeted as I arrived with a smile. The place was warm and clean. There was a nice atmosphere, it was friendly and caring.
Thank you for taking the time to leave us a review, J M. We are glad that you were so quickly impressed with The Heights.
I have visited The Heights on several occasions. In the past I have visited many care residencies. The Heights is one of the best care homes I have visited. Its spacious lounge is well laid out with comfortable furnishing and tasteful decorations. Patients' rooms are kept clean and tidy. The whole building and gardens are kept in excellent condition. Every member of staff shows kindness, compassion, patience and understanding when dealing with residents. They are kind and friendly to visitors. They deserved to be recognised for their commitment to what must be a very difficult job.
Thank you so much for writing us a review, A C. Over the moon to know that The Heights is one of the best Homes you have visited.
My husband has been at The Heights for almost six months. It was hard to let others help him, but I soon realised that he's got a lovely home, where he can be loomed after safer than I could keep him. The caring staff are fantastic. In fact, all of the staff are great, especially the friendly receptionists and the excellent entertainment manager. I definitely recommend this home.
Thank you for submitting a review. We are so glad to know that you recommend The Heights.
Lovely summer BBQ this afternoon. Good entrainment, food and drink. Thank you to all the staff. Care here is always good, catering for all care and nursing needs. My dad is happy even though his family cannot be with him all the time.
Thank you very much for your review, S D. We are glad that your Dad is happy at The Heights and that you enjoyed the summer BBQ.
There was a very good celebrity impersonator who managed to get the residents and guests to sing away and stir up fond memories.
Every member of staff went over and above their duties to ensure the residents were well attended to and had a lovely time.
Thank you for your 5-star review. We are glad that you enjoyed the afternoon BBQ at The Heights.
A particular thank you to the entertainment team for the weekly Bingo sessions that coincide with my visit to my Dad (and for saving me a seat every week!)
It is a great comfort to know that my Dad is being cared for by such a friendly and compassionate team.
Thank you so much for your review. Very glad that you feel so welcome at The Heights when visiting your Dad and we're glad that you enjoy the bingo!
After that she was told she couldn't go back home for safety reasons due to her condition. She wasn't happy but has accepted the situation, helped by the compassionate staff.
Thank you for your 5-star review. We are glad that you have found the staff so compassionate in your and your wife's change of situation.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2019Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 10 Aug 2026
A former air traffic controller who spent decades helping manage the skies above Silverstone has relived one of the happiest chapters of his life after The Heights care home team...
- 20 Jul 2026
A lifelong Wycombe Wanderers supporter enjoyed a day to remember when two former Chairboys players paid him a surprise visit at The Heights, celebrating a family connection to the club...
- 01 Jul 2026
Residents, family members and staff from The Heights enjoyed a day out on the River Thame. The group made the journey by coach from Downley to the lovely village of...
There are no upcoming events for The Heights.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for The Heights.
Meet the Team (1)

I began my career in Health and Social Care back in 2002 in my hometown of North Wales, working as a Care Assistant. It was there that I discovered my passion for supporting others. In 2007, I became a Registered Nurse, earning a BSc (Hons) in Nursing, and in 2015, I completed a master’s degree in management.
Over the years, I’ve worked in Nursing and Dementia care environments, and I genuinely love what I do. Caring for others is such a privilege - being a part of someone’s life is incredibly special and something I value deeply.
Frequently Asked Questions about The Heights
What types of Care is The Heights registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Heights have?
There are 90 Single Rooms.
What are the Facilities & Services at The Heights?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Heights to the centre of High Wycombe?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heights to verify any information. View our terms and conditions. The Heights has an Enhanced Service -more info.