The Heights

The carers are dedicated in their job and look after mum very well.

Thank you to The Heights, Downley.

My sister Jo moved to the heights Feb 26 to Aug 26. Excellent care & attention. Great room + TV + bathroom all in a lovely location 10/10

The overall experience of the Henley boat trip was excellent. The only "problem" was that of roadwork delays and totally out of anyones control. Lovely relaxing experience. Lucy, the captain explained about the river, countryside, using a large map to show people. Care home staff had relevant medication drinks and snacks for residents needs.

My only concern is that the reception is not always manned which means access is sometimes very hard this said Gemma the day time receptionist is very welcoming and knowledgeable.

We came to visit one afternoon. The place was alive with care and laughter! What a wonderful place to be if home is not an option. I would highly recommend The Heights. The staff are charming, caring and respectful.

I have been to about 6 care homes in Warwickshire and Bucks over the last 3 months. This one (The Heights) is by far the best - it deserves a outstanding rateing.

I visit my aunt twice a week and it's always a pleasure to see the quality of care she receives and reassuring to know she is in safe hands. She is 104 and is happy, safe and warm and has a very pleasant room. The staff are always helpful and cheerful and make visiting a nice experience.

This was the best choice for a residential care home, for several reasons, social services confirmed this aswell. The wife has settled in nicely, although still very demanding. At times, distance from family is a problem but we all do the best we can to visit whenever. Activities each day help a lot, including residents meeting etc to notify the residents and also deal with any problems or concerns they may have.

My sister has been a resident at The Heights for many years, the care she receives it amazing the staff: the activities staff. The management are axceptional nothing is two much trouble for any of them. Junior and Tina do a amazing job with the activities keeping the residents involved and stimulating them which is very important. The chef Kim does a great choice with the menu's.

We live locally so had heard on the Village grapevine that The Heights had a great reputation. But when my 99 year old Mum had to be admitted to respite care at short notice we got the opportunity to judge for ourselves. And even though are expectations were high they have been exceeded. We have been bowled over by the standard of loving care that my dear Mum is receiving. ALL the staff without exception are happy, smiley, caring, just lovely people. The Manager, Emma, runs such a grand operation, supported superbly by Gemma. Gemma must be the best ambassador for any Care Home in the world. The entertainment team of Junior, Queen & Tina are also exceptional - infectious fun, delivered with such loving care. And the Nursing, Catering & Cleaning Team are all also delightful. Everyone gets on with everything & the whole place feels just so wonderfully warm & welcoming. I cannot praise the care more highly than.& absolutely wouldn't hesitate to recommend The Heights to anyone - thank you!

Excellent staff, friendly and always helpful. The activities are varied and interesting and happen daily (except Sundays). So far my husband (in care) and I are very happy with the way he is looked after. Having looked at many of her homes, the heights certainly comes out on top. The food is delicious with variety at every meal.

They are exceptional at what they do and this review is to express my heartfelt thanks for their hard work.

Activity team always make me feel wanted, happy and secure with my husband. It helps me to cope with his dementia which is very hard to manage at times. I can feel anxious but they help reverse that and make me happy.

Visiting a friend, very welcoming, excellent staff. Over a period and a birthday party for a friend.

I was honoured to be asked to be a judge in The Heights Talent Show. It was a most enjoyable event for us all. The activities team worked hard to put on a really good show and the participants were very good and you could see the joy in their faces and how happy they were to take part. The bar was high and I wanted to give everyone ten points! My mum really enjoyed the day and mostly we all had a lot of fun. Thank you to everyone for putting this great event together.

I was immediately impressed when I walked into The Heights Care Home. Greeted as I arrived with a smile. The place was warm and clean. There was a nice atmosphere, it was friendly and caring.

I have visited The Heights on several occasions. In the past I have visited many care residencies. The Heights is one of the best care homes I have visited. Its spacious lounge is well laid out with comfortable furnishing and tasteful decorations. Patients' rooms are kept clean and tidy. The whole building and gardens are kept in excellent condition. Every member of staff shows kindness, compassion, patience and understanding when dealing with residents. They are kind and friendly to visitors. They deserved to be recognised for their commitment to what must be a very difficult job.

My husband has been at The Heights for almost six months. It was hard to let others help him, but I soon realised that he's got a lovely home, where he can be loomed after safer than I could keep him. The caring staff are fantastic. In fact, all of the staff are great, especially the friendly receptionists and the excellent entertainment manager. I definitely recommend this home.

Lovely summer BBQ this afternoon. Good entrainment, food and drink. Thank you to all the staff. Care here is always good, catering for all care and nursing needs. My dad is happy even though his family cannot be with him all the time.